Missing Drivers for Fingerprint Device 06cb:009a - Feedback on the Lenovo ThinkPad L480

Asked by Kiran B Chand on 2020-07-06

The device is marked as certified for Ubuntu. However, from the last two years, the device do not have a driver for the finger print device from Synaptics. How will then this be a certified device for Linux/Ubuntu? I paid hard earned money believing everything will work just fine. Either provide what you claim or I need my money back to buy something from Dell, which has what they claim. Please work on it. Drivers for windows is already in place, why just ignore Linux?

Every time I try to configure the device it says can not find a fingerprnit reader and to contact admin. However, command lsusb lists the device.

Bus 001 Device 004: ID 06cb:009a Synaptics, Inc

Question information

Language:
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Status:
Answered
For:
Ubuntu-Certification Edit question
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Last query:
2020-07-22
Last reply:
2020-07-22
Launchpad Janitor (janitor) said : #1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Kiran B Chand (r0b-o) said : #2

Hi Team,

Please RE-OPEN this issue as this is not yet resolved for me.

Regards,
Kiran

On Tue, 21 Jul, 2020, 19:21 Launchpad Janitor, <
<email address hidden>> wrote:

> Your question #691712 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/691712
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>
> --
> If you're still having this problem, you can reopen your question either
> by replying to this email or by going to the following page and
> entering more information about your problem:
> https://answers.launchpad.net/ubuntu-certification/+question/691712
>
> You received this question notification because you asked the question.
>

Jeff Lane (bladernr) said : #3

Please refer to the attached FAQ. Finger print readers are largely unsupported on Linux in general. Some of them can be hacked to work, most cannot. Also, there have been four bugs so far asking for work on the driver for this reader. See this launchpad link for those bugs I could find.

https://bugs.launchpad.net/bugs/+bugs?field.searchtext=06cb%3A009a&search=Search+Bug+Reports&field.scope=all&field.scope.target=
FAQ #2217: “Fingerprint Readers not supported”.

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