duplex printing dies on last page - fixed in 9.10 in some apps

seems to be the same issue as this one.
https://answers.launchpad.net/hplip/+question/57970

here is an interesting fun fact. it works fine in draft mode but doesn't work in normal or high quality. timing issue maybe? since draft mode prints faster.

How many pages is your document? Can you send me a document to try?

Thanks.

Aaron

ke7ezt(at)gmail(dot)com

4 pages. see attached

On Tue, Mar 17, 2009 at 12:04 PM, Aaron Albright
<email address hidden> wrote:
> Your question #64229 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/64229
>
>    Status: Open => Needs information
>
> Aaron Albright requested for more information:
> How many pages is your document? Can you send me a document to try?
>
> Thanks.
>
> Aaron
>
> ke7ezt(at)gmail(dot)com
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/64229
>
> You received this question notification because you are a direct
> subscriber of the question.
>

I can reproduce this. We're looking at a solution and, although I can't promise, in theory we will have a fix in the next release. If not then a future release at some point.

I'll post more information if I have a workaround otherwise.

Thanks for your support of HPLIP--we appreciate it.

Aaron

Hi,

has this problem been solved yet?

I have the same problem with hplip-3.9.8-15.pm.27.9 on Opensuse 11.1 with all-in-one C7280. On duplex printing, the last page comes out only after about 5 minutes, but the printer then goes into "printing cancelled" flashing mode and remains so forever. Reset by on/off switch says that printer is stopped, but it does not and hangs. Then comes "incorrect switch off" etc. Sometimes only unplug helps.

Regards,

Charles

I have the problem too. I'm running Ubuntu 9.10 and have an HP Officejet J6480 connected via my wired LAN. My version of hplip installed is 3.9.8-1ubuntu2. When I open /etc/samba/smb.conf using gedit and Print Preview, all the pages show as expected. When I print in duplex, however, the entire document (6 pages) prints thru the 5th page but then the printer stops and several minutes reports that the print job was cancelled and ejects the 5th page (properly printed on one-side and blank on the other side where the end of the document should have been). Then, I set the printer to 1-sided and nothing printed.

When I installed the printer (System > Admin > Printing > New > Network Printer), there were two HP options that were offered; namely, Officejet J6400 series and HP Officejet J6400. I selected the former. Is this correct?

Below is the hp-check.log file created by hp-check. Do I need to install all of the packages listed in the Summary section at the bottom?

P.S.: I'm a newbie to Ubuntu

hp-check[7702]: info: :
Initializing. Please wait...
Ubuntu

9.10

scheduler is running

Linux ze4906 2.6.31-20-generic #57-Ubuntu SMP Mon Feb 8 09:05:19 UTC 2010 i686 GNU/Linux

hp-check[7702]: info: :
hp-check[7702]: info: :---------------
hp-check[7702]: info: :| SYSTEM INFO |
hp-check[7702]: info: :---------------
hp-check[7702]: info: :
hp-check[7702]: info: :[01mBasic system information:[0m
hp-check[7702]: info: :Linux ze4906 2.6.31-20-generic #57-Ubuntu SMP Mon Feb 8 09:05:19 UTC 2010 i686 GNU/Linux
hp-check[7702]: info: :
hp-check[7702]: info: :[01mDistribution:[0m
hp-check[7702]: info: :ubuntu 9.10
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking Python version...[0m
hp-check[7702]: info: :OK, version 2.6.4 installed
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking PyQt 4.x version...[0m
error: NOT FOUND OR FAILED TO LOAD!
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for CUPS...[0m
hp-check[7702]: info: :Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[7702]: info: :dbus daemon is running.
hp-check[7702]: info: :python-dbus version: 0.83.0
hp-check[7702]: info: :
hp-check[7702]: info: :
hp-check[7702]: info: :------------------------------------
hp-check[7702]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[7702]: info: :------------------------------------
hp-check[7702]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: CUPS DDK - CUPS driver development kit...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes cupsddk cupsddk-drivers
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: CUPS devel- Common Unix Printing System development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libcupsys2-dev cupsys-bsd
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: CUPS image - CUPS image development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libcupsimage2-dev
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: DBus - Message bus system...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libdbus-1-dev
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: gcc - GNU Project C and C++ Compiler...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes build-essential
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptographic library...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes openssl
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libjpeg62-dev
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP networking library development files...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libsnmp-dev
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: libpthread - POSIX threads library...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: libtool - Library building support services...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libtool
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: libusb - USB library...[0m
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libusb-dev
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: make - GNU make utility to maintain groups of programs...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes policykit policykit-gnome
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
error: NOT FOUND! This is a REQUIRED/RUNTIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes python-qt4-dbus
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: Python devel - Python development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes python-dev
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: Python 2.2 or greater - Python programming language...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes python-reportlab
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: SANE - Scanning library development files...[0m
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.
hp-check[7702]: info: :To install this dependency, execute this command:
hp-check[7702]: info: :sudo aptitude install --assume-yes libsane-dev
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :
hp-check[7702]: info: :----------------------
hp-check[7702]: info: :| HPLIP INSTALLATION |
hp-check[7702]: info: :----------------------
hp-check[7702]: info: :
hp-check[7702]: info: :
hp-check[7702]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[7702]: info: :HPLIP 3.9.8 currently installed in '/usr/share/hplip'.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[7702]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes

hp-check[7702]: info: :
hp-check[7702]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[7702]: info: :# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

hp-check[7702]: info: :
hp-check[7702]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[7702]: info: :[last_used]
device_uri = hpfax:/net/Officejet_J6400_series?ip=192.168.1.104

[installation]
date_time = 03/06/2010 15:34:27
version = 3.9.8.36

hp-check[7702]: info: :
hp-check[7702]: info: :--------------------------
hp-check[7702]: info: :| DISCOVERED USB DEVICES |
hp-check[7702]: info: :--------------------------
hp-check[7702]: info: :
hp-check[7702]: info: :No devices found.
hp-check[7702]: info: :
hp-check[7702]: info: :---------------------------------
hp-check[7702]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[7702]: info: :---------------------------------
hp-check[7702]: info: :
hp-check[7702]: info: :
hp-check[7702]: info: :[01mHP-Officejet-j6400[0m
hp-check[7702]: info: :[01m------------------[0m
hp-check[7702]: info: :Type: Printer
hp-check[7702]: info: :Device URI: hp:/net/Officejet_J6400_series?ip=192.168.1.104
hp-check[7702]: info: :PPD: /etc/cups/ppd/HP-Officejet-j6400.ppd
hp-check[7702]: info: :PPD Description: HP Officejet j6400 Series hpijs, 3.9.8
hp-check[7702]: info: :Printer status: printer HP-Officejet-j6400 now printing HP-Officejet-j6400-0. enabled since Sat 06 Mar 2010 03:28:49 PM EST
warning: Unable to connect to dbus. Is hp-systray running?
hp-check[7702]: info: :Communication status: Good
hp-check[7702]: info: :
hp-check[7702]: info: :
hp-check[7702]: info: :----------------------
hp-check[7702]: info: :| SANE CONFIGURATION |
hp-check[7702]: info: :----------------------
hp-check[7702]: info: :
hp-check[7702]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[7702]: info: :[01m'hpaio' in '/etc/sane.d/dll.d/hplip'...[0m
hp-check[7702]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[7702]: info: :WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hpaio:/net/Officejet_J6400_series?ip=192.168.1.104' is a Hewlett-Packard Officejet_J6400_series all-in-one

hp-check[7702]: info: :
hp-check[7702]: info: :---------------------
hp-check[7702]: info: :| PYTHON EXTENSIONS |
hp-check[7702]: info: :---------------------
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[7702]: info: :OK, found.
hp-check[7702]: info: :
hp-check[7702]: info: :
hp-check[7702]: info: :
hp-check[7702]: info: :---------------
hp-check[7702]: info: :| USER GROUPS |
hp-check[7702]: info: :---------------
hp-check[7702]: info: :
hp-check[7702]: info: :jd adm dialout cdrom plugdev lpadmin admin sambashare

hp-check[7702]: info: :
hp-check[7702]: info: :-----------
hp-check[7702]: info: :| SUMMARY |
hp-check[7702]: info: :-----------
hp-check[7702]: info: :
error: 17 errors and/or warnings.
hp-check[7702]: info: :
hp-check[7702]: info: :[01mSummary of needed commands to run to satisfy missing dependencies:[0m
hp-check[7702]: info: :sudo aptitude install --assume-yes cupsddk cupsddk-drivers
hp-check[7702]: info: :sudo aptitude install --assume-yes libcupsys2-dev cupsys-bsd
hp-check[7702]: info: :sudo aptitude install --assume-yes libcupsimage2-dev
hp-check[7702]: info: :sudo aptitude install --assume-yes libdbus-1-dev
hp-check[7702]: info: :sudo aptitude install --assume-yes build-essential
hp-check[7702]: info: :sudo aptitude install --assume-yes openssl
hp-check[7702]: info: :sudo aptitude install --assume-yes libjpeg62-dev
hp-check[7702]: info: :sudo aptitude install --assume-yes libsnmp-dev
hp-check[7702]: info: :sudo aptitude install --assume-yes libtool
hp-check[7702]: info: :sudo aptitude install --assume-yes libusb-dev
hp-check[7702]: info: :sudo aptitude install --assume-yes policykit policykit-gnome
hp-check[7702]: info: :sudo aptitude install --assume-yes python-qt4-dbus
hp-check[7702]: info: :sudo aptitude install --assume-yes python-dev
hp-check[7702]: info: :sudo aptitude install --assume-yes python-reportlab
hp-check[7702]: info: :sudo aptitude install --assume-yes libsane-dev
hp-check[7702]: info: :
hp-check[7702]: info: :Please refer to the installation instructions at:
hp-check[7702]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[7702]: info: :
hp-check[7702]: info: :Done.

I have the same problem. Officejet 6110, C8955a duplexer. Mageia 1 (hplip 3.11.3a) and Mandriva 2010.2 (hplip 3.10.x and still there after update to 3.11.5) Only happens with documents with an odd number of pages. Documents with even numbers of pages print OK. KDE 4 reports that printing is finished, but the status light on the printer keeps blinking. Cancel button has no effect. Page is ejected when the power button is pressed.

Status according to HP Device Manager with final page still in duplexer: "Print job is continuing." Code: 1002

Hi Thomas,

Can you post us the output of "hp-check -t" command.

Thanks & Regards,
Goutam Kodu

This is from the Mageia 1 installation. Whatever was installed was done by the distro's printer installation GUI. Lots of seemingly extraneous stuff here, but this is what I get when I run the requested command: (Note: CUPS version 1.4.6 installed. For some reason, this check couldn't detect it.)

HP Linux Imaging and Printing System (ver. 3.11.3a)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux localhost.localdomain 2.6.38.8-server-4.mga #1 SMP Fri Jul 8 02:54:40 UTC 2011 i686 i686 i386 GNU/Linux

Distribution:
unknown 0.0

Checking Python version...
OK, version 2.7.1 installed

Checking PyQt 4.x version...
OK, version 4.8.3 installed.

Checking for CUPS...
Status: scheduler is running
warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.)
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.2

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.3a currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.3a

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.3a
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.11.3a
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = OfficeJet-6100-Series
working_dir = .
device_uri = "hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

[installation]
date_time = 09/07/2011 22:28:34
version = 3.11.3a

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------- ------------------------
  hp:/usb/OfficeJet_6100_Series?serial=MY3 HP OfficeJet 6100 Series
  1FC24G82R
  hp:/usb/deskjet_5600?serial=MY43N4N20679 HP deskjet 5600

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

hp-deskjet-5600
---------------
Type: Printer
Device URI: hp:/usb/deskjet_5600?serial=MY43N4N20679
PPD: /etc/cups/ppd/hp-deskjet-5600.ppd
PPD Description: HP Deskjet 5600, hpcups 3.11.3a
Printer status: printer hp-deskjet-5600 is idle. enabled since Wed 07 Sep 2011 03:53:05 PM EDT
Communication status: Good

HP-Fax
------
Type: Fax
Device URI: hpfax:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
PPD: /etc/cups/ppd/HP-Fax.ppd
PPD Description: HP Fax hpijs
Printer status: printer HP-Fax is idle. enabled since Wed 07 Sep 2011 10:28:02 PM EDT
Communication status: Good

OfficeJet-6100-Series
---------------------
Type: Printer
Device URI: hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
PPD: /etc/cups/ppd/OfficeJet-6100-Series.ppd
PPD Description: HP Officejet 6100 Series, hpcups 3.11.3a
Printer status: printer OfficeJet-6100-Series is idle. enabled since Wed 07 Sep 2011 10:28:02 PM EDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R' is a Hewlett-Packard OfficeJet_6100_Series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2d11 at 002:003:
    Device URI: hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
    Device node: /dev/bus/usb/002/003
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/003
# owner: root
# group: lp
user::rw-
user:lp:rw-
user:tom:rw-
group::rw-
mask::rw-
other::r--

HP Device 0x6104 at 003:002:
    Device URI: hp:/usb/deskjet_5600?serial=MY43N4N20679
    Device node: /dev/bus/usb/003/002
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/003/002
# owner: root
# group: lp
user::rw-
user:lp:rw-
user:tom:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
---------------

tom root disk cdrom usb cdwriter audio video vboxusers

-----------
| SUMMARY |
-----------

error: 12 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Results from Mandriva 2010.2, same hardware:

HP Linux Imaging and Printing System (ver. 3.11.5)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux localhost.localdomain 2.6.36.2-server-2mnb #1 SMP Wed Dec 22 20:21:23 UTC 2010 i686 i686 i386 GNU/Linux

Distribution:
mandriva 2010.2

Checking Python version...
OK, version 2.6.5 installed

Checking PyQt 4.x version...
OK, version 4.7.3 installed.

Checking for CUPS...
Status: scheduler is running
warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.)
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.1

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: CUPS image - CUPS image development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libjpeg - JPEG library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: libusb - USB library...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.11.5 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.11.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = deskjet-5600
working_dir = .
device_uri = "hp:/usb/deskjet_5600?serial=MY43N4N20679"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
date_time = 09/07/2011 23:02:28
version = 3.11.5

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ------------------------
  hp:/usb/OfficeJet_6100_Series?se HP OfficeJet 6100 Series
  rial=MY31FC24G82R
  hp:/usb/deskjet_5600?serial=MY43 HP deskjet 5600
  N4N20679

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

deskjet-5600
------------
Type: Printer
Device URI: hp:/usb/deskjet_5600?serial=MY43N4N20679
PPD: /etc/cups/ppd/deskjet-5600.ppd
PPD Description: HP Deskjet 5600, hpcups 3.11.5
Printer status: printer deskjet-5600 is idle. enabled since Tue 16 Aug 2011 08:42:30 AM EDT

HP Linux Imaging and Printing System (ver. 3.11.5)
System Tray Status Service ver. 2.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/python2.6/site-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)
Communication status: Good

OfficeJet-6100-Series
---------------------
Type: Printer
Device URI: hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
PPD: /etc/cups/ppd/OfficeJet-6100-Series.ppd
PPD Description: HP Officejet 6100 Series, hpcups 3.11.5
Printer status: printer OfficeJet-6100-Series is idle. enabled since Wed 07 Sep 2011 11:02:10 PM EDT
Communication status: Good

OfficeJet-6100-Series-Fax
-------------------------
Type: Fax
Device URI: hpfax:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
PPD: /etc/cups/ppd/OfficeJet-6100-Series-Fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer OfficeJet-6100-Series-Fax is idle. enabled since Wed 07 Sep 2011 11:02:10 PM EDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R' is a Hewlett-Packard OfficeJet_6100_Series all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x2d11 at 002:003:
    Device URI: hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
    Device node: /dev/bus/usb/002/003
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/003
# owner: root
# group: lp
user::rw-
user:lp:rw-
user:tom:rw-
group::rw-
mask::rw-
other::r--

HP Device 0x6104 at 003:003:
    Device URI: hp:/usb/deskjet_5600?serial=MY43N4N20679
    Device node: /dev/bus/usb/003/003
    Mode: 0664
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/003/003
# owner: root
# group: lp
user::rw-
user:lp:rw-
user:tom:rw-
group::rw-
mask::rw-
other::r--

---------------
| USER GROUPS |
---------------

tom root disk lp cdrom usb cdwriter audio video lpadmin rpm vboxusers

-----------
| SUMMARY |
-----------

error: 13 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Hi Thomas,

Thanks for providing the hp-check log. The log show that there are a lot of missing dependencies. Can you please install those dependencies. The latest hplip version is 3.11.7. You can manually install it by following the instructions provided at http://hplipopensource.com/hplip-web/install/manual/distros/mandriva.html.

Can you please provide us the steps to reproduce the issue. I meant to know which application you are using to print and how you are setting the duplex option.

Thanks & Regards,
Goutam Kodu

I did not compile HPLIP - that was done by the developers/maintainers of the two distros. Looking up the runtime dependencies, I see that they are indeed installed, somewhere. I have no idea why hp-check couldn't find them. Information from a thread on gmane.linux.mageia.user indicates that a Mageia update to hplip 3.11.7 is in the pipeline, and is going through testing now. Since I'm a bit out of my depth when it comes to things like manually installing hplip, I believe it would be best for me-and you- to wait for that update. It probably would be more beneficial to other users of Mageia, as well. Meanwhile...

The problem shows up any time I try to do duplex printing of an odd number of pages. I've seen it most often with Adobe Reader (always whatever is latest, for the last year or so), because that is what I use most often when printing double-sided, but I have also seen it with Ocular and Firefox (just tested with Firefox 6.0.2). I have not been able to get LibreOffice to print double-sided at all (only options I see for double-sided are "off" and "<ignore>"), but I believe that is a separate issue. Single-sided printing works normally, as does double-sided printing of an even number of pages.

Two workarounds exist, neither of which is particularly satisfying. One is to print the document and use the power switch to eject that final page. The other is to print all but the final page as double-sided, and print the final page in another job as single-sided.

Working from memory on this comment...

I do not remember having this problem with Mandriva 2010.0, which, if I recall correctly, used a 3.9.x version of hplip. I did make the mistake of installing a 3.10.x version of hplip from Mandriva's backport repositories, and that had a duplexer bug where the second page was printed upside down and backwards. I had to go back to hplip 3.9.x. (Wish I could remember the values for those "x"'s.)

Speculation: Perhaps in fixing the 3.10.x bug, this one was introduced.

Give me a couple of days, and I can create a VirtualBox guest of Mandriva 2010.0, and confirm the above information, if you think it would be helpful.

Hi Thomas,

Thank you very much for that information. I tested printing odd number of pages in Mandriva 2010.2 using LibreOffice application. I installing hplip-3.11.7 manually by following the instructions provided .. I first enable the Duplexer installed check box in the options installed tab in cups (localhost:631). Then i changed the PageSize(Media Size) to LetterAutoDuplex and set the duplex option to Long Side and clicked the set default option in cups (localhost:631). I opened a 5 page doc file in LibreOffice . Selected the print option and choose the printer and set the Duplex option to <ignore> and PageSize to LetterAutoDuplex. The print out came fine as expected.

I still have to check with Adobe Reader application. I am not sure about why the last page get hung up in the print queue for you. Will do some more checking and try to reproduce it .
Will update you on the same.

Thanks & Regards,
Goutam Kodu

Interesting. I didn't look at the other paper size options - it said "Letter" and that was what I was using. I don't usually have a need for double-sided printing of LibreOffice documents. I had no idea the various "autoduplex" options were there.

Seems like a strange way of doing it, but I suppose there's a good reason for it. Thanks for the tip.

Hmmm. Just tried printing three pages of family cookie recipes from LibreOffice in Mageia, using the distro-supplied hplip 3.11.3a. Duplex printing did work when setting LibreOffice Writer as above. However, the final page did not eject. After the usual drying time, the paper was taken back into the duplexer, and stayed there until I used the printer's power button.

Perhaps I shouldn't wait for the Mageia developers to put hplip 3.11.7 in updates after all.

I installed hplip 3.11.7 into Mandriva 2010.2 manually, using the instructions supplied. Didn't seem to make any difference. The last page still hangs up. I am beginning to wonder if something is wrong with the printer. Perhaps I should move the duplexer to my Deskjet 5650 and see if that makes any difference.

Or maybe I should just learn to live with it.

Hi Thomas,

Thank you for letting us know on the same. I could not reproduce it on Mandriva 2010.2 on any other duplexer printers. Can you let me know if that reproduces after moving the duplexer to Deskjet 5650. Also can you sent me the "hp-check -t" log.

Thanks & Regards,
Goutam Kodu

I'm using Mageia right now, and must soon get back to work making a
living, so I can't do much at the moment. However...

You said "send" rather than "post," so the attached file is the output
of hp-check -r -t, as of Saturday night. I note that the description for
the Officejet 6110 says hp-cups 3.11.5, while that for the Deskjet 5650
says 3.11.7. No idea why. I recall attempting to install each printer
twice, once using hp-setup and another using printerdrake. I'm not sure
which this output is from, but there seemed to be no difference in the
way they acted with either installation method.

On 09/12/2011 02:01 AM, goutamkk wrote:
> Question #64229 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/64229
>
> goutamkk proposed the following answer:
> Hi Thomas,
>
> Thank you for letting us know on the same. I could not reproduce it on
> Mandriva 2010.2 on any other duplexer printers. Can you let me know if
> that reproduces after moving the duplexer to Deskjet 5650. Also can you
> sent me the "hp-check -t" log.
>
> Thanks& Regards,
> Goutam Kodu
>

Didn't realize this would wind up here, without the attachment. Here is the log file mentioned above:

hp-check[24010]: info: :
Initializing. Please wait...
MandrivaLinux

2010.2

scheduler is running

1.4.5

Linux localhost.localdomain 2.6.36.2-server-2mnb #1 SMP Wed Dec 22 20:21:23 UTC 2010 i686 i686 i386 GNU/Linux

hp-check[24010]: info: :
hp-check[24010]: info: :---------------
hp-check[24010]: info: :| SYSTEM INFO |
hp-check[24010]: info: :---------------
hp-check[24010]: info: :
hp-check[24010]: info: :Basic system information:
hp-check[24010]: info: :Linux localhost.localdomain 2.6.36.2-server-2mnb #1 SMP Wed Dec 22 20:21:23 UTC 2010 i686 i686 i386 GNU/Linux
hp-check[24010]: info: :
hp-check[24010]: info: :Distribution:
hp-check[24010]: info: :mandriva 2010.2
hp-check[24010]: info: :
hp-check[24010]: info: :Checking Python version...
hp-check[24010]: info: :OK, version 2.6.5 installed
hp-check[24010]: info: :
hp-check[24010]: info: :Checking PyQt 4.x version...
hp-check[24010]: info: :OK, version 4.7.3 installed.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for CUPS...
hp-check[24010]: info: :Status: scheduler is running
hp-check[24010]: info: :Version: 1.4.5
hp-check[24010]: info: :error_log is set to level: warn
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dbus/python-dbus...
hp-check[24010]: info: :dbus daemon is running.
hp-check[24010]: info: :python-dbus version: 0.83.1
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :------------------------
hp-check[24010]: info: :| RUNTIME DEPENDENCIES |
hp-check[24010]: info: :------------------------
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: CUPS - Common Unix Printing System...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: PolicyKit - Administrative policy framework...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: Python DBus - Python bindings for DBus...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: Python XML libraries...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: Python 2.3 or greater - Required for fax functionality...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: Reportlab - PDF library for Python...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: SANE - Scanning library...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: scanimage - Shell scanning program...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for dependency: xsane - Graphical scanner frontend for SANE...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :----------------------
hp-check[24010]: info: :| HPLIP INSTALLATION |
hp-check[24010]: info: :----------------------
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :Currently installed HPLIP version...
hp-check[24010]: info: :HPLIP 3.11.7 currently installed in '/usr/share/hplip'.
hp-check[24010]: info: :
hp-check[24010]: info: :Current contents of '/etc/hp/hplip.conf' file:
hp-check[24010]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.11.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[24010]: info: :
hp-check[24010]: info: :Current contents of '/var/lib/hp/hplip.state' file:
hp-check[24010]: info: :# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

hp-check[24010]: info: :
hp-check[24010]: info: :Current contents of '~/.hplip/hplip.conf' file:
hp-check[24010]: info: :[last_used]
printer_name = OfficeJet_6100
working_dir = .
device_uri = "hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.11.7
date_time = 09/10/2011 23:00:01

[settings]
systray_messages = 0
systray_visible = 1

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

hp-check[24010]: info: :
hp-check[24010]: info: :--------------------------
hp-check[24010]: info: :| DISCOVERED USB DEVICES |
hp-check[24010]: info: :--------------------------
hp-check[24010]: info: :
hp-check[24010]: info: : Device URI Model
hp-check[24010]: info: : --------------------------------- ------------------------
hp-check[24010]: info: : hp:/usb/OfficeJet_6100_Series?ser HP OfficeJet 6100 Series
  ial=MY31FC24G82R
hp-check[24010]: info: : hp:/usb/deskjet_5600?serial=MY43N HP deskjet 5600
  4N20679
hp-check[24010]: info: :
hp-check[24010]: info: :---------------------------------
hp-check[24010]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[24010]: info: :---------------------------------
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :deskjet_5600
hp-check[24010]: info: :------------
hp-check[24010]: info: :Type: Printer
hp-check[24010]: info: :Device URI: hp:/usb/deskjet_5600?serial=MY43N4N20679
hp-check[24010]: info: :PPD: /etc/cups/ppd/deskjet_5600.ppd
hp-check[24010]: info: :PPD Description: HP Deskjet 5600, hpcups 3.11.7
hp-check[24010]: info: :Printer status: printer deskjet_5600 is idle. enabled since Sat 10 Sep 2011 10:39:04 PM EDT
 ready to print
hp-check[24010]: info: :Communication status: Good
hp-check[24010]: info: :
hp-check[24010]: info: :OfficeJet_6100
hp-check[24010]: info: :--------------
hp-check[24010]: info: :Type: Printer
hp-check[24010]: info: :Device URI: hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
hp-check[24010]: info: :PPD: /etc/cups/ppd/OfficeJet_6100.ppd
hp-check[24010]: info: :PPD Description: HP Officejet 6100 Series, hpcups 3.11.5
hp-check[24010]: info: :Printer status: printer OfficeJet_6100 is idle. enabled since Sat 10 Sep 2011 10:57:48 PM EDT
 ready to print
hp-check[24010]: info: :Communication status: Good
hp-check[24010]: info: :
hp-check[24010]: info: :OfficeJet_6100_fax
hp-check[24010]: info: :------------------
hp-check[24010]: info: :Type: Fax
hp-check[24010]: info: :Device URI: hpfax:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
hp-check[24010]: info: :PPD: /etc/cups/ppd/OfficeJet_6100_fax.ppd
hp-check[24010]: info: :PPD Description: HP Fax hpcups
hp-check[24010]: info: :Printer status: printer OfficeJet_6100_fax is idle. enabled since Sat 10 Sep 2011 10:55:56 PM EDT
hp-check[24010]: info: :Communication status: Good
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :----------------------
hp-check[24010]: info: :| SANE CONFIGURATION |
hp-check[24010]: info: :----------------------
hp-check[24010]: info: :
hp-check[24010]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
hp-check[24010]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking output of 'scanimage -L'...
hp-check[24010]: info: :device `hpaio:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R' is a Hewlett-Packard OfficeJet_6100_Series all-in-one

hp-check[24010]: info: :
hp-check[24010]: info: :---------------------
hp-check[24010]: info: :| PYTHON EXTENSIONS |
hp-check[24010]: info: :---------------------
hp-check[24010]: info: :
hp-check[24010]: info: :Checking 'cupsext' CUPS extension...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking 'pcardext' Photocard extension...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking 'hpmudext' I/O extension...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :Checking 'scanext' SANE scanning extension...
hp-check[24010]: info: :OK, found.
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :
hp-check[24010]: info: :-----------------
hp-check[24010]: info: :| USB I/O SETUP |
hp-check[24010]: info: :-----------------
hp-check[24010]: info: :
hp-check[24010]: info: :Checking for permissions of USB attached printers...
hp-check[24010]: info: :
HP Device 0x2d11 at 002:005:
hp-check[24010]: info: : Device URI: hp:/usb/OfficeJet_6100_Series?serial=MY31FC24G82R
hp-check[24010]: info: : Device node: /dev/bus/usb/002/005
hp-check[24010]: info: : Mode: 0660
hp-check[24010]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/002/005
# owner: root
# group: lp
user::rw-
user:lp:rw-
user:tom:rw-
group::rw-
mask::rw-
other::---

hp-check[24010]: info: :
HP Device 0x6104 at 003:003:
hp-check[24010]: info: : Device URI: hp:/usb/deskjet_5600?serial=MY43N4N20679
hp-check[24010]: info: : Device node: /dev/bus/usb/003/003
hp-check[24010]: info: : Mode: 0660
hp-check[24010]: info: :getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/003/003
# owner: root
# group: lp
user::rw-
user:lp:rw-
user:tom:rw-
group::rw-
mask::rw-
other::---

hp-check[24010]: info: :
hp-check[24010]: info: :---------------
hp-check[24010]: info: :| USER GROUPS |
hp-check[24010]: info: :---------------
hp-check[24010]: info: :
hp-check[24010]: info: :tom root disk lp cdrom usb cdwriter audio video lpadmin rpm vboxusers

hp-check[24010]: info: :
hp-check[24010]: info: :-----------
hp-check[24010]: info: :| SUMMARY |
hp-check[24010]: info: :-----------
hp-check[24010]: info: :
hp-check[24010]: info: :No errors or warnings.
hp-check[24010]: info: :
hp-check[24010]: info: :Done.

I am giving serious consideration to a completely fresh install of Mandriva 2010.2, including an upgrade to hplip 3.11.7 and fresh hidden directories except for .virtualbox, .mozilla and .thunderbird. directories. Maybe that would get rid of some of the baggage it's now carrying from older stuff.

Switched the C8955 duplexer from the Officejet 6110 to the Deskjet 5650, but it acts the same. The paper is taken back into the printer at the end of a three-page document, but not ejected. This is happening in both Mandriva 2010.2 and Mageia 1. I did notice during this test that, going from the sounds, the paper is moved back out of the printer the amount of the margin. That is, it's moved into position where the fourth page, if there was one, would start to print.

Only thing I can think of to track this down is to try a completely clean, basic install of one Linux or the other, check out the duplexer, then add extra stuff one by one until I find what breaks it. Since Mageia is my production install, Mandriva is elected.

Finally got the chance to try a fresh install to see if that would take care of the problem. I chose to install Mageia 1, rather than Mandriva 2010.2, as that is the Linux I'm most interested in getting to work. Unfortunately, the problem exists right from the start, before applying updates from Mageia, before installing anything other than the basic Mageia packages, and before installing any third-party software.

I began to think I had a hardware problem, even though it didn't act like one, but when I tried printing a three-page pdf from a VirtualBox Windows XP guest (Mageia host), the duplexer functioned as it is supposed to. So, it has to be a software problem.

I have exhausted my abilities. Looks like all I can do is use my workaround (print that last odd page by itself), or (shudder) use Windows XP to print these jobs. Thanks for looking, anyway.

I had this problem on 16.04 with an HP 6110 Officejet printer (connected via USB). Whenever I'd print a document with an odd number of pages, the last page would get "stuck", and the only way to reset the printer was to actually unplug it (the power button wouldn't work).

The solution was to go into printer settings and remove the printer, and then re-add it, making sure to choose "HP Linux Imaging and Printing (HPLIP)" rather than "USB" as the Connection.

Even if the printer is physically connected with USB, selecting the "USB" option when setting up the printer causes trouble with duplex.