HPLip 2.8.12 does not install; HP Officejet J6480 dails on page 9

Please run 'hp-check -t' and post the results. If hp-check is not installed,
run 'python ./check.py -t' in the hplip-2.8.12 directory.

On Sun, Jan 18, 2009 at 5:41 PM, q;woiehf <
<email address hidden>> wrote:

> New question #57970 on HPLIP:
> https://answers.launchpad.net/hplip/+question/57970
>
> Hi
>
> I have tried setting up an HP OfficeJet J6480 with Ubuntu 8.10 using USB
> and then networking.
>
> The printer inexplicably stops printing after 9 pages. The 9th page gets
> stuck in the duplexer and does not print. The only way to get the printer
> back up again is to remove its power supply.
>
> I have HPLip 2.8.7 installed. I tried to update it but I get the error
> message
> error: Configure failed with error: pthread-devel not found
> when running the auto-installer for HPLip 2.8.12.
>
> I tried to go through the manual setup, but I get the error
> configure: error: cannot find libpthread support
>
> I looked in synaptic and I have all libpthread apps installed.
>
> How do I resolve these issues?
>
> Thanks.
>
> --
> You received this question notification because you are a member of HP
> Linux Imaging and Printing, which is an answer contact for HPLIP.
>

me@my-laptop:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.7)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid ppd_dir value: None

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux my-laptop 2.6.27-9-generic #1 SMP Thu Nov 20 22:15:32 UTC 2008 x86_64 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn
note: For troubleshooting printing issues, it is best to have the CUPS 'LogLevel'
note: set to 'debug'. To set the LogLevel to debug, edit the file /etc/cups/cupsd.conf (as root),
note: and change the line near the top of the file that begins with 'LogLevel' to read:
note: LogLevel debug
note: Save the file and then restart CUPS (see your OS/distro docs on how to restart CUPS).
note: Now, when you print, helpful debug information will be saved to the file:
note: /var/log/cups/error_log
note: You can monitor this file by running this command in a console/shell:
note: tail -f /var/log/cups/error_log

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt - Qt interface for Python...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.7 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.7.3
restricted-build=no

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Deskjet_D1400_series
--------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Deskjet_D1400_series?serial=TH72S131P604Y5
PPD: /etc/cups/ppd/Deskjet_D1400_series.ppd
PPD Description: HP DeskJet D1400 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer Deskjet_D1400_series is idle. enabled since Mon 18 Aug 2008 08:57:39 PM EDT
error: Unable to communicate with device (code=12): hp:/usb/Deskjet_D1400_series?serial=TH72S131P604Y5
error: Device not found

Hp6480
------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: socket://192.168.1.102:9100
PPD: /etc/cups/ppd/Hp6480.ppd
PPD Description: HP Officejet j6400 series Foomatic/hpijs, hpijs 2.8.7
Printer status: printer Hp6480 is idle. enabled since Sun 18 Jan 2009 06:37:26 PM EST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
JetDirect
---------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: socket://socket://land.stanford.edu:9100
PPD: /etc/cups/ppd/JetDirect.ppd
PPD Description: HP LaserJet Foomatic/laserjet (recommended)
Printer status: printer JetDirect is idle. enabled since Tue 20 May 2008 08:20:06 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
Officejet-J6400-series2
-----------------------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: usb://HP/Officejet%20J6400%20series?serial=MY89CBB14T04ZX
PPD: /etc/cups/ppd/Officejet-J6400-series2.ppd
PPD Description: HP OfficeJet J5700 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer Officejet-J6400-series2 disabled since Sun 18 Jan 2009 06:31:52 Unplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
Officejet-J6400-series_fax
--------------------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/usb/Officejet_J6400_series?serial=MY89CBB14T04ZX
PPD: /etc/cups/ppd/Officejet-J6400-series_fax.ppd
PPD Description: HP Fax
Printer status: printer Officejet-J6400-series_fax disabled since Sun 18 Jan 2009 06:31:Unplugged or turned off
error: Unable to communicate with device (code=12): hpfax:/usb/Officejet_J6400_series?serial=MY89CBB14T04ZX
error: Device not found

Photosmart_C6200_series
-----------------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/Photosmart_C6200_series?serial=MY7A1H51MM0506
PPD: /etc/cups/ppd/Photosmart_C6200_series.ppd
PPD Description: HP PhotoSmart C6100 Foomatic/hpijs, hpijs 2.8.2
Printer status: printer Photosmart_C6200_series is idle. enabled since Wed 10 Sep 2008 01:57:07 AM EDT
error: Unable to communicate with device (code=12): hp:/usb/Photosmart_C6200_series?serial=MY7A1H51MM0506
error: Device not found

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
error: Not found. SANE backend 'hpaio' NOT properly setup (needs to be added to /etc/sane.d/dll.conf).

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
-----------

error: 8 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

The OfficeJet J6480 queue "Hp6480" is not using the hp:// backend which is required for HPLIP support.

Please run:

sudo hp-setup

to configure the printer. Click "network", then either select the printer or manually enter the printer's IP address.

Does this resolve the duplex printing problem?

Thanks.

Aaron

Thank you for your message.

The printer is not found in HP setup, even with the specific IP address. However now I can print something, so obviously it is connected.

Still not printing the 9th page

Can you email me the document so I can do some testing with it?

Thanks!

Aaron
ke7ezt(at)gmail.com

Any document, I think, at least this page:
http://www.amazon.com/gp/product/B001ARZ9KS/ref=s9subs_c2_23_img1-rfc_g1_si1?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=center-2&pf_rd_r=0TP7NE96GF1RAFE9MVWT&pf_rd_t=101&pf_rd_p=463383371&pf_rd_i=507846

on Firefox. But I also tried PDF's and the same behavior is exhibited.

Thanks.

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