HPLIP

Scanning not working on CM1312nfi MFP

Asked by Bart Kummel

I just bought an HP Color LaserJet CM1312nfi. Isuccessfully intalled HPLIP. I used the version from the HPLIP website (2.8.9), because the Ubuntu-supplied version is too old (2.8.2) for this printer.

The printer works just fine, but I cannot get the scanner to work. When I click on the "Scan" icon on the "Actions" tab in the HP toolbox, the XSane "scanning for devices..." dialog appears for less than a second. Then it disappears and I get an "Error" dialog box, saying: "Failed to open device `hpaio:/net/HP_Color_LaserJet_CM1312nfi_MFP?ip=192.168.1.68': Error during device I/O." The dialog only has one "Close" button.

I've enclosed some further details below. Thanks in advance for helping me out!

Best regards,
Bart Kummel

Some details:
- I running Ubuntu 8.04
- As mentioned, I have a HP Color LaserJet CM1312nfi MFP device
- The device is connected via the network
- hp-check output:
---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux l-bkummel-ubuntu 2.6.24-19-generic #1 SMP Wed Aug 20 22:56:21 UTC 2008 i686 GNU/Linux

Distribution:
ubuntu 8.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...

Checking for CUPS...
Status: scheduler is running
Version: 1.3.7
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 3- Qt interface for Python (for Qt version 3.x)...
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: python-ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: python-dbus - Python bindings for dbus...
OK, found.

Checking for dependency: python-devel - Python development files...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
To install this dependency, execute this command:
sudo aptitude install --assume-yes python-reportlab

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 2.8.9 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=2.8.9

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-2.8.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp/

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=yes
internal-tag=2.8.9.0
restricted-build=no
ui-toolkit=qt3

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-CM1312nfi
------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/HP_Color_LaserJet_CM1312nfi_MFP?ip=192.168.1.68
PPD: /etc/cups/ppd/HP-CM1312nfi.ppd
PPD Description: HP Color LaserJet cm1312nfi MFP Foomatic/hpijs, hpijs 2.8.9
Printer status: printer HP-CM1312nfi is idle. enabled since Sat 04 Oct 2008 03:07:48 PM CEST

Communication status: Good

HP-CM1312nfi-FAX
----------------
Type: Fax
Installed in HPLIP?: Yes, using the hpfax: CUPS backend.
Device URI: hpfax:/net/HP_Color_LaserJet_CM1312nfi_MFP?ip=192.168.1.68
PPD: /etc/cups/ppd/HP-CM1312nfi-FAX.ppd
PPD Description: HP Fax 2
Printer status: printer HP-CM1312nfi-FAX is idle. enabled since Sat 04 Oct 2008 03:03:39 PM CEST

Communication status: Good

MFC210C
-------
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: socket://192.168.1.8:9100
PPD: /etc/cups/ppd/MFC210C.ppd
PPD Description: Brother MFC-210C CUPS v1.1
Printer status: printer MFC210C is idle. enabled since Sun 03 Aug 2008 03:45:58 PM CEST

PDF
---
Type: Unknown
Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
Device URI: cups-pdf:/
PPD: /etc/cups/ppd/PDF.ppd
PPD Description: Generic PDF file generator
Printer status: printer PDF is idle. enabled since Wed 02 Jul 2008 12:22:03 PM CEST

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `brother2:net1;dev0' is a Brother DCP-315CN DCP-315CN

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x24 at 004:002:
    Device node: /dev/bus/usb/004/002
    Mode: 0664
getfacl: Removing leading '/' from absolute path names

# file: dev/bus/usb/004/002

# owner: root

# group: root

user::rw-

group::rw-

other::r--

HP Device 0x171d at 001:003:
    Device node: /dev/bus/usb/001/003
    Mode: 0664
getfacl: Removing leading '/' from absolute path names

# file: dev/bus/usb/001/003

# owner: root

# group: root

user::rw-

group::rw-

other::r--

-----------
| SUMMARY |
-----------

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes python-reportlab

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

Question information

Language:
English Edit question
Status:
Solved
For:
HPLIP Edit question
Assignee:
No assignee Edit question
Solved by:
Bart Kummel
Solved:
Last query:
Last reply:
Revision history for this message
Bart Kummel (bartkummel) said : 		#1

I just found this question: https://answers.launchpad.net/hplip/+question/43929, which makes me a little bit sad. I bought the CM1312 because I read on one of the pages that scanning IS supported through HPLIP. The answer on the abovementioned question states that that page is wrong, and that scanning is not currently supported. The good news is that you are apparantly working on it. But the bad news is that you still did not update that page with the wrong information and that I made my decision to but this machine based on incorrect information! I hope the scanning support will be added very soon!

Best regards,
Bart Kummel

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#2

Hey Bart.

Sorry for the confusion. I am curious on what page did you see that scanning is supported?

We are still working on it and hope to have a resolution soon.

Aaron

Revision history for this message
Bart Kummel (bartkummel) said : 		#3

Hi Aaron,

Thanks for your reply. I'm relieved that I will be able to scan in the
(hopefully near) future. The page thtat states that scanning is already
available is this one:
http://hplipopensource.com/hplip-web/supported_devices/color_laserjet.html.
In the table it shows a "Yes" in the column "Scan to PC" for the cm1213nfi.
I think you should change that to "No" or "Coming soon".

Thanks!

Bart Kummel

On Tue, Oct 7, 2008 at 19:17, Aaron Albright <
<email address hidden>> wrote:

> Your question #47118 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/47118
>
> Status: Open => Answered
>
> Aaron Albright proposed the following answer:
> Hey Bart.
>
> Sorry for the confusion. I am curious on what page did you see that
> scanning is supported?
>
> We are still working on it and hope to have a resolution soon.
>
> Aaron
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/hplip/+question/47118/+confirm?answer_id=1
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/hplip/+question/47118
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Aaron Albright (albrigha-deactivatedaccount) said : 		#4

Thanks for the information--I'm checking into having this fixed. Sorry about that!

Aaron

Revision history for this message
Bart Kummel (bartkummel) said : 		#5

ok. Thanks

Revision history for this message
SandraWeddig (sandra-weddig) said : 		#6

Hi!

I also did read this page and bought a bought HP CM1312nfi printer.
I am absolutely disapointed, that I am not able to scan with any linux-client.

Do you have a presentiment when the scanning funtion of this printer will be supported?

Hopefully, Sandra

Revision history for this message
Michel Verbist (michel-verbist) said : 		#7

I too, bought this printer.
The only way I found to use the scan function, was to insert a memory card in the printer (you can insert several types of memory cards on the front bottom right corner. Then use the scan menu to choose 'scan to memory card'.
The memory card becomes visible as an external disk and you can download the scanned image.

I did connect it with a straight cable to the PC as well as via the IP network, that might make a difference with your setup.

On a side note, since I upgraded to ubuntu 8.10 I can't print images anymore. Text is no problem, test pages either, but pictures yes. The JPG files get sent to the printer, the printer reacts by telling he is doing the printing, but nothing happens.
Anybody else having the same problem?

Michel

Revision history for this message
Bart Kummel (bartkummel) said : 		#8

Hi,

I see the page at http://hplipopensource.com/hplip-web/supported_devices/color_laserjet.html still has a "Yes" in the "Scan to PC" column for the CM1312nfi printer. I suggest to update this page soon; this can prevent HP customers from getting disappointed. Of course an even better solution would be to add "scan to PC" functionality for this printer to the next release of HPLIP.

@Michel: If I were you, I would ask the Ubuntu 8.10 question in a separate thread, that increases the chance on a quick answer.

Best regards,
Bart Kummel

Revision history for this message
Bart Kummel (bartkummel) said : 		#9

I just found a link to the release notes of version 2.8.10 (http://hplipopensource.com/hplip-web/release_notes.html) in the answer of another question about the same problem: https://answers.launchpad.net/hplip/+question/43929. It seems scanning is added to version 2.8.10 of HPLIP. I did not have a chance to test it yet. I will let you know as soon as I have tested it.

Revision history for this message
Michel Verbist (michel-verbist) said : 		#10

Bart,

I tested it yesterday.
Scanning works, via USB and over TCPIP.

The problem I'm experiencing with ubuntu 8.10 is in printing.
And even then, it's only when printing images (JPG)
To complicate it even further, it manifests itself only with certain software (Eye of Gnome, Gimp) and no problem at all with e.g. gThumb Image Viewer. Very strange, because even with Eye of Gnome, you see the picture being sent to the printer, then the printer acknowledges receiving it, and starting to print, only to abort with an error.

But you're probably right, I should open a new issue for this. Just wanted to let you know.

Michel