HPLIP

printing issue

Asked by pecanbrown

Hi, a month or so ago I asked a question, 280716. I checked back a few days after asking it, no response. Then i went on vacation when i received a couple of responses. I have since answered the questions and responded but have not received any response in the last week. Since I now have the time to devote to this issue, I would like to get it solved. Since i have another way of printing it has not been the priority. PLease help if you can I apologize for any delays in my response. Here is the info from the previous message.
I am not able to print on my HP Laser P1007. I m using a Lenovo PC in dual boot, win& and Ubuntu 12.4. I can print in windows but not in ubuntu. I get an error message. I tried a hp-plugin -i-g but it did not work. I have the hpcheck below:

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-77-generic #121~precise1-Ubuntu SMP Wed Jan 20 18:04:08 UTC 2016 GNU/Linux
 Host: teacher-Lenovo
 Proc: 3.13.0-77-generic #121~precise1-Ubuntu SMP Wed Jan 20 18:04:08 UTC 2016 GNU/Linux
 Distribution: ubuntu 12.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.11
html=/usr/share/doc/hplip-3.15.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yesteacher@teacher-Lenovo:~$ hp-check
Saving output in log file: /home/teacher/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.11)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-77-generic #121~precise1-Ubuntu SMP Wed Jan 20 18:04:08 UTC 2016 GNU/Linux
 Host: teacher-Lenovo
 Proc: 3.13.0-77-generic #121~precise1-Ubuntu SMP Wed Jan 20 18:04:08 UTC 2016 GNU/Linux
 Distribution: ubuntu 12.04
 Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.11
html=/usr/share/doc/hplip-3.15.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1452185724
pending_upgrade_time = 0
latest_available_version = 3.16.2

[installation]
date_time = 02/18/2016 02:26:21
version = 3.15.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.05 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.22 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.104 OK -
 network network -wget OPTIONAL - 1.13.4 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
 dbus DBus - Message bus system REQUIRED - 1.4.18 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.0.0 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 2.5 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.9.1 OK -
 python-xml Python XML libraries REQUIRED - 2.0.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.5.3 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.4.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.22 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.3 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.9.1 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.15 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.3 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.5.3 OK -
 sane SANE - Scanning library REQUIRED - 1.0.22 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.6.3 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.11 OK -
 hpmudext IO-Extension REQUIRED - 3.15.11 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P1007
-----------------
Type: Unknown
Device URI: usb://HP/LaserJet%20P1007?serial=NC0FD8R
PPD: /etc/cups/ppd/HP-LaserJet-P1007.ppd
PPD Description: HP LaserJet P1007 Foomatic/foo2xqx (recommended)
Printer status: printer HP-LaserJet-P1007 disabled since Sun 14 Feb 2016 07:07:57 AM CSTUnplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 1

Done.
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = false
last_upgraded_time = 1452185724
pending_upgrade_time = 0
latest_available_version = 3.16.2

[installation]
date_time = 02/18/2016 02:26:21
version = 3.15.11

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.05 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.22 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.104 OK -
 network network -wget OPTIONAL - 1.13.4 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
 dbus DBus - Message bus system REQUIRED - 1.4.18 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.0.0 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 2.5 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.9.1 OK -
 python-xml Python XML libraries REQUIRED - 2.0.1 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.5.3 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.4.3 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.22 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.3 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.9.1 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.15 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.3 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.5.3 OK -
 sane SANE - Scanning library REQUIRED - 1.0.22 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.6.3 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.11 OK -
 hpmudext IO-Extension REQUIRED - 3.15.11 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.11 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.11 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-P1007
-----------------
Type: Unknown
Device URI: usb://HP/LaserJet%20P1007?serial=NC0FD8R
PPD: /etc/cups/ppd/HP-LaserJet-P1007.ppd
PPD Description: HP LaserJet P1007 Foomatic/foo2xqx (recommended)
Printer status: printer HP-LaserJet-P1007 disabled since Sun 14 Feb 2016 07:07:57 AM CSTUnplugged or turned off
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 1

Done.

PLEASE help if you can. thanks

Question information

Language:
English Edit question
Status:
Answered
For:
HPLIP Edit question
Assignee:
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Last query:
Last reply:
Revision history for this message
Manfred Hampl (m-hampl) said : 		#1

Please do not create a new question document, if there is already an open one for the same issue.

https://answers.launchpad.net/hplip/+question/280716

Have you ever provided the output that you get when trying the command 'hp-plugin -i -g' ?

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.

Revision history for this message
pecanbrown (queelahs) said : 		#3

all the information requested is listed above. PLease help with the answer

Revision history for this message
Manfred Hampl (m-hampl) said : 		#4

What was the result of running 'hp-plugin -i -g' ?
Was there an error message or other failure?

Revision history for this message
pecanbrown (queelahs) said : 		#5

Sorry, this message was in my junk mail.
Here is what happens when I run the hp-plugin -i -g.
First it ask for download, path or quit. I input d for download. It tries to connect and the message comes up "Connecting to hplip.sf.net (hplip.sf.net) | 216.34.181.96|:80
Failed connection timed out."
Then it retries and keeps repeating the process until I stop it.
It did not work.

Revision history for this message
Manfred Hampl (m-hampl) said : 		#6

Apparently you have a problem with your network connection. You have to get this corrected for the installation to work.

Can you help with this problem?

Provide an answer of your own, or ask pecanbrown for more information if necessary.

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