HPLIP INSTALLATION DOES NOT ACCEPT SUDOER PSW

Hi,

Can you let us know the language settings of the OS you are using.

Provide us the output the command 'locale'.

Thanks,
Goutam
On 22 Jan 2016 00:07, "Stefano Malini" <email address hidden>
wrote:

> New question #281590 on HPLIP:
> https://answers.launchpad.net/hplip/+question/281590
>
> hI,
> I'm having a strange problem during hplip (3.15.11) installation on
> Lubuntu 15.10.
> After downloaded the hplip-3.15.11.run file i ran the command:
>
> sh hplip-3.15.11.run
> Creating directory hplip-3.15.11
> Verifying archive integrity... All good.
> Uncompressing HPLIP 3.15.11 Self Extracting
> Archive..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
>
> HP Linux Imaging and Printing System (ver. 3.15.11)
> HPLIP Installer ver. 5.1
>
> Copyright (c) 2001-15 HP Development Company, LP
> This software comes with ABSOLUTELY NO WARRANTY.
> This is free software, and you are welcome to distribute it
> under certain conditions. See COPYING file for more details.
>
> Installer log saved in: hplip-install_Thu-21-Jan-2016_19:01:20.log
>
> \
> note: Defaults for each question are maked with a '*'. Press <enter> to
> accept the default.
>
>
> INSTALLATION MODE
> -----------------
> Automatic mode will install the full HPLIP solution with the most common
> options.
> Custom mode allows you to choose installation options to fit specific
> requirements.
>
> Please choose the installation mode (a=automatic*, c=custom, q=quit) :
>
> Initializing. Please wait...
>
>
> INTRODUCTION
> ------------
> This installer will install HPLIP version 3.15.11 on your computer.
> Please close any running package management systems now (YaST, Adept,
> Synaptic, Up2date, etc).
>
>
> DISTRO/OS CONFIRMATION
> ----------------------
> Distro appears to be Ubuntu 15.10.
>
> Is "Ubuntu 15.10" your correct distro/OS and version (y=yes*, n=no,
> q=quit) ?
>
>
> ENTER USER PASSWORD
> -------------------
> Please enter the sudoer (***)'s password:
> -^
>
> The problem is that it remains firm, only the "|" that keeps turning.
>
> I know the request is ridiculous, but I assure you that the password is
> correct (i tried using a simple sudo), the user is added to sudoers group...
>
> I'm going crazy!!!
>
> The same process goes well on another pc still with Lubuntu but 14.4
> version.
>
> Anyone has an idea about?
>
> --
> You received this question notification because your team HP Linux
> Imaging and Printing is an answer contact for HPLIP.
>

Hi goutam,
this is the output:

$ locale
LANG=it_IT.UTF-8
LANGUAGE=it
LC_CTYPE="it_IT.UTF-8"
LC_NUMERIC="it_IT.UTF-8"
LC_TIME="it_IT.UTF-8"
LC_COLLATE="it_IT.UTF-8"
LC_MONETARY="it_IT.UTF-8"
LC_MESSAGES="it_IT.UTF-8"
LC_PAPER="it_IT.UTF-8"
LC_NAME="it_IT.UTF-8"
LC_ADDRESS="it_IT.UTF-8"
LC_TELEPHONE="it_IT.UTF-8"
LC_MEASUREMENT="it_IT.UTF-8"
LC_IDENTIFICATION="it_IT.UTF-8"
LC_ALL=

what are you thinking about?

thank you very much

stefano

@Stefano:

A workaround was mentioned in the just linked bug-report.

hi,
now i can print and scan but the installation process has gone in a little different way:

as mentioned by Sergey on bug 1521006 after i have seen that was blocked on

ENTER USER PASSWORD
-------------------
Please enter the sudoer (*******)'s password:
/

i stopped the process and ran the command using sudo and followed the gui instructions until this error message:

error: hp-systray cannot be run as root. Exiting

the processes were as below:

$ ps a
...
29877 pts/1 Sl+ 0:00 python /usr/bin/hp-systray
29878 pts/1 S+ 0:00 python /usr/bin/hp-systray
29879 pts/1 S+ 0:00 python /usr/bin/hp-systray

So, i ran

$ hp-systray

$ hp-systray

HP Linux Imaging and Printing System (ver. 3.15.11)
System Tray Status Service ver. 2.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
  set_interactive(1)

HP Linux Imaging and Printing System (ver. 3.15.11)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

At this point it didn't exit to the prompt. I had to exit using ctrl+c.

After thet i tried to print and scan and it runs.

I can close the problem as solved.

Thanks to eveybody!

stefano