Ubuntu
linux package

wireless scanner function depends on kernel-version

Bug #1523624 reported by rincewind
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

I am using Ubuntu Ubuntu 14.04.3 LTS

I run into problems, when I try to operate (the printer or) the scanner of my Canon Pixma MG3250 via wireless connection using the driver scangearmp.

This malfunction correlates with the kernel-version I'm using.

Until kernel 3.13.0-65 everything was OK.

3.13.0-66 didn't work, the scanner was not found.

3.13.0-67 did work again
3.13.0-68 did still work

3.13.0-70 didn't work anymore, the scanner could not be found
3.13.0-71 same as above

(Ubuntu 15.10 with kernel 4.2.0-19 works fine !!!) <<<<< update 11.12.2015

Reinstallation of driver package didn't change anything.
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jens 2491 F.... pulseaudio
 /dev/snd/pcmC0D0p: jens 2491 F...m pulseaudio
 /dev/snd/seq: timidity 1591 F.... timidity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=d4da7400-8b56-48da-956a-f5ed44201045
InstallationDate: Installed on 2014-04-18 (598 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: LENOVO 434299G
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=de_DE
 TERM=xterm
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-71-generic root=UUID=38a9f02e-508a-40b0-893c-ba067344cd2e ro noplymouth resume=/dev/sda2
ProcVersionSignature: Ubuntu 3.13.0-71.114-generic 3.13.11-ckt29
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-71-generic N/A
 linux-backports-modules-3.13.0-71-generic N/A
 linux-firmware 1.127.19
Tags: trusty
Uname: Linux 3.13.0-71-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: fuse
_MarkForUpload: True
dmi.bios.date: 07/19/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 39CN15WW
dmi.board.asset.tag: Tag 12345
dmi.board.name: MoutCook
dmi.board.vendor: LENOVO
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLENOVO:bvr39CN15WW:bd07/19/2010:svnLENOVO:pn434299G:pvrLenovoV560:rvnLENOVO:rnMoutCook:rvrNotApplicable:cvnLENOVO:ct10:cvrN/A:
dmi.product.name: 434299G
dmi.product.version: Lenovo V560
dmi.sys.vendor: LENOVO

See original description
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1523624/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
rincewind (jens-van-almelo) wrote :

package linux added

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1523624

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
rincewind (jens-van-almelo) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
rincewind (jens-van-almelo) wrote : BootDmesg.txt

apport information

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rincewind (jens-van-almelo) wrote : CRDA.txt

apport information

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rincewind (jens-van-almelo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
rincewind (jens-van-almelo) wrote : IwConfig.txt

apport information

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rincewind (jens-van-almelo) wrote : Lspci.txt

apport information

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rincewind (jens-van-almelo) wrote : Lsusb.txt

apport information

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rincewind (jens-van-almelo) wrote : ProcCpuinfo.txt

apport information

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rincewind (jens-van-almelo) wrote : ProcInterrupts.txt

apport information

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rincewind (jens-van-almelo) wrote : ProcModules.txt

apport information

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rincewind (jens-van-almelo) wrote : RfKill.txt

apport information

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rincewind (jens-van-almelo) wrote : UdevDb.txt

apport information

Revision history for this message
rincewind (jens-van-almelo) wrote : UdevLog.txt

apport information

Revision history for this message
rincewind (jens-van-almelo) wrote : WifiSyslog.txt

apport information

rincewind (jens-van-almelo)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
rincewind (jens-van-almelo)
description: updated
Revision history for this message
penalvch (penalvch) wrote :

rincewind, thank you for reporting this and helping make Ubuntu better.

Could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-39cn15ww
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
rincewind (jens-van-almelo) wrote :

Great !!! It works.
Both scanner and printer are detected and running.
Thank you very much.

I tested with linux-image-4.4.0-040400rc5-generic_4.4.0-040400rc5.201512140221_amd64

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

rincewind, is this resolved updating to the Vivid enablement stack as outlined in https://wiki.ubuntu.com/Kernel/LTSEnablementStack ?

tags: added: kernel-fixed-upstream kernel-fixed-upstream-4.4-rc5 needs-reverse-bisect
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
rincewind (jens-van-almelo) wrote :

Hi Christopher,
this trick provided me the kernel 3.19.0-41
which resolved the problem.
Thank you very much.

I removed the test-kernels 4.4.0 from my machine before I did the test.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

rincewind, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1523624/comments/21 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux (Ubuntu):
status: Confirmed → Invalid
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