Layout - design can not be changed

Under Apple MAC Safari 7.0.4 I can also modify any design. Need urgent advice, because that is productive.

I'm sorry I don't understand the question. Could you perhaps post a
screenshot of the problem you're having, or some steps to reproduce the
issue?

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.76.4 (KHTML, like Gecko) Version/7.0.4 Safari/537.76.4
Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0)
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Today I update from 1.4.2 to 1.6.1 done

Hi Alex,

Design -> new region created -> try the new region to delete -> can not be deleted

https://www.dropbox.com/s/u8dzehi4acglmxi/xibo.JPG

I can not add content, change, delete.

Thanks
Ciao Thomas

What version of PHP do you have?

Is there anything in the CMS log?

https://www.dropbox.com/s/eofz5fybycpnw5g/xibo_1.JPG
I have a layout with content tries to change. I can not change the permissions, no content may change etc.

PHP 5.3.3-7+squeeze15

Log File
https://www.dropbox.com/s/38njt9zmzn5i1fy/troubleshoot.txt

There's no errors in there that would indicate a problem.

You're certain it's not just old files in your browser cache? Tried
clearing your browser cache and restarting the browser?

Other than that, you're running PHP 5.3.3 which is the very minimum version
we think this release can run on (the installer is incorrectly still
checking for 5.2.4 when it should be checking for 5.3.3). It might be worth
trying a newer version of PHP and see if that resolves the issue.

Alex

Ok - have all browser cache cleared, started new browser. Errors are still there - on all IE, FF, Chrome, Safari.

https://www.dropbox.com/s/20jhhbc04n8sinh/xibo_2.JPG
PHP version? It goes on no window. When I click under "Settings" in the region on background, goes to a new window.
Will try the PHP version to update.

Ciao Thomas

It's not a general problem with 1.6.1 Thomas. It has to be something
specific to your environment.

Hopefully a PHP upgrade will resolve it.

Alex

Hi Alex,

which PHP version should I update (5.4)?

Ciao thomas

I would go to a newer 5.4 version

Hi Alex,

have now installed PHP5.4. Browser cache is deleted and restarted.
Still the same error. I can not delete a region that change any content, etc.

Do you have another idea?

Ciao thomas

Firebug sheweth following error:

ReferenceError: table is not defined
...e0 = $.tablesorter.sortText(table,a[1],b[1],1,0,0); if (e0) { return e0; } else ...

"NetworkError: 500 Internal Server Error - http://xibo1.domain.de/admin/index.php?p=layout&q=LayoutStatus&layoutId=49&ajax=true&_=1403012808648"
index.p...2808648
ReferenceError: table is not defined

...e0 = $.tablesorter.sortText(table,a[0],b[0],0,0,0); if (e0) { return e0; } else ...

jquery.... > eval (Zeile 1)
"NetworkError: 500 Internal Server Error - http://xibo1.domain.de/admin/index.php?p=timeline&q=DeleteRegionForm&layoutid=49&regionid=539edd56c48f1&ajax=true&_=1403012808649"
index.p...2808649

Need to find out what that 500 error is then. Running with debug and audit
in test mode may give you more information

Did you manage to solve this problem? I think I have the same issue.

I updated Xibo yesterday to the latest version. I also had to update my XAMPP to the latest (Windows 7 machine), because of probably outdated PHP version (after xibo update, all pages were just blank but worked after XAMPP update).

In layout design, if I try to edit any region and click the small down pointing arrow, next to the region size/position information, to open the menu, none of these options in the menu work. I cannot delete the region or edit the timeline etc. When clicking a menu item a "loading bar" flashes for just a moment and then nothing happens.

When using Chrome and trying to open options for a region, Chrome's console reports this after clicking on options:

GET http://192.168.123.2/xibo/index.php?p=timeline&q=ManualRegionPositionForm&l…x&scale=2.1&layoutWidth=800px&layoutHeight=500px&ajax=true&_=1403187456186 500 (Internal Server Error) jquery-1.9.1.js:5

I have tried three different browsers, cleared caches, set file permissions to full for all users in the Xampp folder.

So I guess that 500 Internal Server Error is coming from Apache? Is there any newbie troubleshooting info for it?

The 500 is definitely an internal error from Apache. This can disable you and the Apache shows the PHP error. Or are you looking at the file the log.

Looks like a similar/same issue as https://answers.launchpad.net/xibo/+question/250159

Are you able to get an error message at all? WIthout that it's going to be hard to track this down.

Thomas/Henry...

Internal 500 errors are typically quite difficult to resolve as it isn't easy to get output back from the browser. I see there are some firebug traces posted above, which is really good news and should make this easier.

Would it be possible to go into the Report Fault page and use the buttons there to turn on debugging and auditing and to switch the server into "Test Mode".

This is the equivalent of setting error_reporting(E_ALL) and ini_set('display_errors', 1);

This should mean that when you look at the output in firebug, or dev tools you see a more informative error.

Thanks for the assistance.

Hi Dan,

I have reinstalled everything and now it works. The installation was from the year 2010 and has been updated again and again. Maybe by the error occurred. Can not understand the error now.

Ciao Thomas