Xibo

Help with 1.4.2 Client - crashing

Asked by IT Contact

I'm using 1.4.2 server on a 2008 VM, and 1.4.2 clients (win7 VM and Win7 NUC setbackbox.)

My troubles are just with the 1.4.2 client on the Win7 NUC box. It will just stop displaying a scheduled layout or default layout, leaving a blank screen, or crashing to desktop.
The problem came up when I switched to using a static IP address (wireless network kept giving me different addresses on the client over time.)
I have set the static IP (tested ability to register and reach the server display admin page), changed the name of the display, changed the unique ID manually, uninstalled and reinstalled Xibo Client, deleted the contents of the local client Library, but I still have the same problems.
I've been testing by Scheduling Now the same layout for an hour to both the VM and NUC clients. The VM display will play the scheduled layout and interleave the default, and repeat as I expect it to. The NUC client will generally start the layout (sometimes longer than I have set the client for check in time) and make it once through, then interleave default, then go blank.
When I press the "I" key to bring up the log, I see errors, but when I use the save log button it saves to c:\program files (x86)\XiboPlayer\xibolog.txt, but no file is created there when I go look.
I can't see the full details of the error on the screen, but it is in the UI Thread, Method - MainForm - PrepareLayout, Message - Unable to Set Background C:\LocalXIBOLibrary\ ...cutoff...
I've tried to resolve the log issue by giving local users the modify security permissions to the XiboPlayer folder, but no luck.

Any tips?
I'd be happy with reinstalling the player, and removing all references to the old player from the server to start fresh.

Question information

Language:
English Edit question
Status:
Expired
For:
Xibo Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
IT Contact (itcontact) said : 		#1

As an example, if needed:
I scheduled a layout to both NUC and VM at 10:35 for an hour using ScheduleNow. (collection interval is set for 300secs for the NUC)
@ 10:42 - VM is playing the layout, NUC is playing Default layout
@10:50 - VM is playing the layout, NUC has started the layout
@10:58 - VM is playing the layout, NUC is playing default Layout
@11:02 - VM is playing the layout, NUC is blank

Revision history for this message
IT Contact (itcontact) said : 		#2

So I tried to completely uninstall the client, and reinstall. thought it fixed the problem but no.

Had some issues with the Client Options already getting populated.
Also, when logging into the Client NUC, both accounts (Admin and User) showed a different Unique ID in the options. I registered it under the Admin account and changed the key on the User option screen to match. The new default layout I set from the website registered and played on the splash screen when starting.

as Xibo_Admin on the site - Attempting to schedule a campaign let me find out that the campaign I set up previously no longer existed, and I couldn't create a new one. (Well, i could type a name in, but it wouldn't get created.)
Layouts still existed, but I couldn't schedule now from the design view, only when using the calendar.

Again, scheduled the same layout for the VM and the NUC.

3:39 -Scheduled PHI Websites Layout hourly for days
3:40 - NUC- Default VM- Default
3:41 - NUC - Layout VM - Default (check in is at 900seconds)
3:47 - NUC- Default VM -default
3:48 - NUC - Layout VM - Default
3:54 - NUC - Layout VM - Layout
4:07 - NUC - blank VM - Layout
4:30 - NUC - blank VM - layout

Revision history for this message
IT Contact (itcontact) said : 		#3

Found the log file:
Saved to :
C:\Users\Xibo\AppData\Local\VirtualStore\Program Files (x86)\Xibo Player

ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 17
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 5
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 8
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 11
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 12
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 6
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 15
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 15
ScheduleManagerThread|4/2/2014 3:24:48 PM|Error|ScheduleManager - LoadNewSchedule|Layout invalid: 15
UI Thread|4/2/2014 3:24:48 PM|Error|MainForm - ChangeToNextLayout|Unable to change layout: Default layout
UI Thread|4/2/2014 3:41:05 PM|Error|MainForm - PrepareLayout|Unable to set background: C:\LocalXIBOLibrary\
UI Thread|4/2/2014 3:48:23 PM|Error|MainForm - PrepareLayout|Unable to set background: C:\LocalXIBOLibrary\
UI Thread|4/2/2014 3:53:41 PM|Error|MainForm - PrepareLayout|Unable to set background: C:\LocalXIBOLibrary\
UI Thread|4/2/2014 4:00:05 PM|Error|MainForm - PrepareLayout|Unable to set background: C:\LocalXIBOLibrary\

Revision history for this message
IT Contact (itcontact) said : 		#4

I checked the log of the running VM xibo player, and that has the same errors, but has been playing consistently well.

Could it be the user permissions of the account logged in and running the Xibo Client? Especially since the library is on the root of the C drive? It seems unlikely, but have started testing using the same device and the admin login.

Revision history for this message
IT Contact (itcontact) said : 		#5

Well it's not admin privilege related. I believe it has may have to do with being on separate subnets from the server, and will relocate the HyperV server to a different host which can connect to that subnet directly, and test further.

Revision history for this message
Alex Harrington (alexharrington) said : 		#6

Its much more likely to be missing dot net updates than anything else, or
failing that graphics drivers
On 3 Apr 2014 21:11, "IT Contact" <email address hidden>
wrote:

> Question #246433 on Xibo changed:
> https://answers.launchpad.net/xibo/+question/246433
>
> IT Contact gave more information on the question:
> Well it's not admin privilege related. I believe it has may have to do
> with being on separate subnets from the server, and will relocate the
> HyperV server to a different host which can connect to that subnet
> directly, and test further.
>
> --
> You received this question notification because you are a member of Xibo
> Developers, which is an answer contact for Xibo.
>

Revision history for this message
IT Contact (itcontact) said : 		#7

Thanks for the reply Alex,
I don't see any missing .net updates for win7 and the Intel HD Graphics 4000 driver is updated and on 10.18.10.3412 (from 1/29/2014.) I'm installing all available optional updates.
Any other ideas? It seems to clearly be an issue with this client in particular.

Subnet is definitely ruled out. The VM player (on separate subnet) is displaying the scheduled content (2 rotating layouts) fine, while the NUC Player is now on the same subnet as the server, but will only play through the layouts once and then go blank.

Revision history for this message
IT Contact (itcontact) said : 		#8

Also, any ideas on the errors logged?

Revision history for this message
Launchpad Janitor (janitor) said : 		#9

This question was expired because it remained in the 'Open' state without activity for the last 15 days.