Xibo

RSS ticker item changed color

Asked by Dave

I've had a display running a layout for the past few months configuring options and getting everything straightened out for deployment. today, out of nowhere, an RSS ticker region has developed a display problem. the background of the zone has changed to yellow. I've checked everything I can think of and I have no idea why it's doing this. the RSS feed that it is displaying doesn't have any coloring options, the rss ticker item doesn't have any coloring options, and the background of the layout itself is white in that area. any ideas? the only thing that I can think of that changed was a graphics card driver update but I've since restored the driver to a previous version

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Dave
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Revision history for this message
Alex Harrington (alexharrington) said : 		#1

Make sure that the background image on the layouts are all jpeg images. If
one is a png you'll get strange behaviour

Revision history for this message
Dave (dsenette) said : 		#2

I didn't change the background image. Why would it suddenly start doing this?

Sent from my Verizon Wireless 4G LTE DROID

Alex Harrington <email address hidden> wrote:

>Your question #230184 on Xibo changed:
>https://answers.launchpad.net/xibo/+question/230184
>
> Status: Open => Answered
>
>Alex Harrington proposed the following answer:
>Make sure that the background image on the layouts are all jpeg images. If
>one is a png you'll get strange behaviour
>
>--
>If this answers your question, please go to the following page to let us
>know that it is solved:
>https://answers.launchpad.net/xibo/+question/230184/+confirm?answer_id=0
>
>If you still need help, you can reply to this email or go to the
>following page to enter your feedback:
>https://answers.launchpad.net/xibo/+question/230184
>
>You received this question notification because you asked the question.

Revision history for this message
Alex Harrington (alexharrington) said : 		#3

I don't know Dave. I'm just telling you the facts. If any of the background
images are png files I would expect the behaviour you describe.

I have very little time to give out free support at the moment. If you
could kindly just check if any of your background images are png or any
format other than jpeg then we can move forward, otherwise I'd invite you
to log a support request with the sponsor company and a representative will
be happy to help you on a paid basis.

Alex

Revision history for this message
Dave (dsenette) said : 		#4

Sorry to be an inconvenience. I'll keep your schedule in mind when i consider referring other people to your product.

Sent from my Verizon Wireless 4G LTE DROID

Alex Harrington <email address hidden> wrote:

>Your question #230184 on Xibo changed:
>https://answers.launchpad.net/xibo/+question/230184
>
> Status: Open => Answered
>
>Alex Harrington proposed the following answer:
>I don't know Dave. I'm just telling you the facts. If any of the background
>images are png files I would expect the behaviour you describe.
>
>I have very little time to give out free support at the moment. If you
>could kindly just check if any of your background images are png or any
>format other than jpeg then we can move forward, otherwise I'd invite you
>to log a support request with the sponsor company and a representative will
>be happy to help you on a paid basis.
>
>Alex
>
>--
>If this answers your question, please go to the following page to let us
>know that it is solved:
>https://answers.launchpad.net/xibo/+question/230184/+confirm?answer_id=2
>
>If you still need help, you can reply to this email or go to the
>following page to enter your feedback:
>https://answers.launchpad.net/xibo/+question/230184
>
>You received this question notification because you asked the question.

Revision history for this message
Alex Harrington (alexharrington) said : 		#5

Dave

You're not an inconvenience. I'm just pointing out that precious few other
people are willing to contribute here. I'm very happy to spend my personal
free time giving support for nothing, but that time is very limited.

If I have to suggest the same thing over and over it means I have less time
available to help others.

You are of course free to use an alternative product and recommend that.

Revision history for this message
Dave (dsenette) said : 		#6

seems to have actually been a damaged .net installation. repaired all of the .net stuff and the problem went away.

the background image in use is a PNG, but as previously stated, it's always been one, and it still is one. perhaps the underlying PNG problem is actually some form of .net conflict when it occurs?