Slow rss feed marquee for international character

As Dan suggests in your other thread, you need to upgrade the client to the pre-release version of 1.0.7 which may fix this outright.

If it doesn't, you can adjust the scroll speed on the same form that you put the rss feed url in on. Lower numbers cause the text to scroll faster.

Alex

@Alex - I've added this Thai feed to our test suite, handy to have more unicode characters to test with.

@jai - I've tested your "manager.co.th" feed on my test client and it works as expected with the binaries I linked you to on your other question. #101735

pre-release version of 1.0.7 does not make it faster....i've tried it....

I also tried adjust the speed to 1 but it does not help any faster...

you can try it with the rss feed i mentioned above....

Thank you...

Dan already tried your feed and it worked fine.

What's the hardware you're running on?

Alex

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pre-release version of 1.0.7 ....

after i play Thai feed... other boxes on screen does not play(animate) at all(maybe it's much slower 100times like that)....

Hope you can fix this for me....

I can tell you my server URI so that you can try my layout...

Thank you

What HARDWARE are you running on?

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http://jaihome.dyndns.org:82/xibo-server-1.0.6

here's my xibo server...

key = test2010

Please. What hardware are you running the client on? Eg core2duo 1.8 with
1gb ram on WindowsXP SP3

jai555 <email address hidden> wrote:

Question #101754 on Xibo changed:
https://answers.launchpad.net/xibo/+question/101754

    Status: Answered => Open

jai555 is still having a problem:
http://jaihome.dyndns.org:82/xibo-server-1.0.6

here's my xibo server...

key = test2010

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CPU Celeron 2.4Ghz.
Mem : 1Gb (Avail 615Mb)
M/B : Asus P5KPL AM/PS
O/S: Windows XP Sp3
HDD: Seagate 80Gb IDE
Monitor : 18.5" ACER (Just kidding)

Well, i've also tried on my notebook Pentium-M1.5Ghz Ram1.2Gb Winxpsp3, the result is the same... pictures not moving...

If you reach my page, can you tell me the panda frame has pictures changed or not???

Thank you

..

any update???

Thank you xibo team!

I've made a layout with your feed and an english feed one above the other and set them to scroll left speed 30.

They move at exactly the same speed as I would expect.

Can you confirm on your client that with two tickers arranged like that the thai feed runs slower than the english one please.

Alex

Well, i've recorded my signage so that you can watch and maybe could realize the problem more clearly...

it is at http://www.youtube.com/watch?v=FDHTCjPl6SU

A few note for this record is that....
1.I always manually remove the ./library folder to make sure that client refetch new presentation... the refetch is not a big problem when comparing to slow motion problem...
2.The panda-elephant frame is maintained... i don't change any of its property... you should focus on weather this frame is rotated or not...
3.I notice that if i don't marquee the rss, the panda-elephant frame is still rotated properly... but..the problem should be clearly presented when i set the marquee to 'Left' and let it be one line marquee only...

Another small problem is that 'How can i exit the client without directly 'End task' it?

Thank you very much for your help
jai+

Again, do not delete the folder. As a last resort delete the contents of
the folder but do not remove the folder itself.

Alex

jai555 <email address hidden> wrote:

Question #101754 on Xibo changed:
https://answers.launchpad.net/xibo/+question/101754

    Status: Answered => Open

jai555 is still having a problem:
Well, i've recorded my signage so that you can watch and maybe could
realize the problem more clearly...

it is at http://www.youtube.com/watch?v=FDHTCjPl6SU

A few note for this record is that....
1.I always manually remove the ./library folder to make sure that client
refetch new presentation... the refetch is not a big problem when
comparing to slow motion problem...
2.The panda-elephant frame is maintained... i don't change any of its
property... you should focus on weather this frame is rotated or not...
3.I notice that if i don't marquee the rss, the panda-elephant frame is
still rotated properly... but..the problem should be clearly presented
when i set the marquee to 'Left' and let it be one line marquee only...

Another small problem is that 'How can i exit the client without
directly 'End task' it?

Thank you very much for your help
jai+

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Alt + f4 is the correct way to quit the client.

Your video isn't working here for me yet.

Alex

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OK. I can see the video now.

Can you answer these questions for me:

1. Did you install the 1.0.7 test binaries we sent you to try? You should download the zip file and replace the files in your Xibo installation directory.

Can you do these things:

1. Setup your layout as it appears in the video at 5:30
2. Run the client
3. Quit the client
4. Zip up the files in your client library folder and send them to <email address hidden>

Alex

1.I did install 1.0.7 test binaries you've sent to me...
To confirm you that i did that already, pls look at this file list...
http://img246.imageshack.us/img246/4720/xibo.jpg

2.I'll send you the library folder in 3 minutes...

Thank you
jai+

@Jai

http://dl.dropbox.com/u/58386/ElephantPanda.ogv

I've setup a client here to run your layout and it runs as I would expect.

@Dan
It's on unittest. Can you test just to be sure.

Alex

Oh.

One other thing. Your second image (5.bmp) isn't a bmp image. It's a PNG but you've got it entered as a BMP.

I don't think that's causing any problem but you probably want to fix that.

Alex

???

Then what have i done wrong???

Hardware problem???

Are you sure that version 1.0.7 you sent me to is right?

Thank you
jai+

@Alex I can't find it on unit test. What did you call it?

@jai Do you have anything else running on your hardware that could be using resources? Also what version of IE to you have installed. I would try upgrading to IE8.

@Dan its scheduled on the single client. On the 1.0.6 server instance.

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Just ran up the test and the scrolling was smooth.

@jai Try IE8 and let us know if it is better.

I've installed IE8 and it's not any better....

the panda-elephant frame is still still... no rotation...

I'm using WinXP... could this be problem?

could this be one of the problem???
Winxp SP3
Dotnet Framework 2.0
IE8
Onboard VGA Adaptor
DirectX 9.0c

For me myself i don't think the problem is from hardware specification...

Anyway... Can you send me the library that you could run smoothly on your machine to run on my machine???

Thank you

or is it possible that i'm using windowsXP for Thai language???

jai+

Have you fixed the second image on that region?

You remember I told you it was uploaded as a bmp file but it is actually a
PNG file.

Either fix that or change the second image for something else.

Alex

jai555 <email address hidden> wrote:

Question #101754 on Xibo changed:
https://answers.launchpad.net/xibo/+question/101754

    Status: Answered => Open

jai555 is still having a problem:
I've installed IE8 and it's not any better....

the panda-elephant frame is still still... no rotation...

I'm using WinXP... could this be problem?

could this be one of the problem???
Winxp SP3
Dotnet Framework 2.0
IE8
Onboard VGA Adaptor
DirectX 9.0c

For me myself i don't think the problem is from hardware
specification...

Anyway... Can you send me the library that you could run smoothly on
your machine to run on my machine???

Thank you

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Hi Xibo team!
   The problem is still there... I've created new layout to rotate on text (no pictures), but the problem is still there, freezing rotation is still occurred...
   I've sent you snapshots of my layout, the one that you should focus on is 'snap3'... snap3 composed of 1 rotation text and one 'thai' marquee, it shows that 'rotation textbox' becomes freezed and 'thai' marquee speed is lower than it should be... whilst,snap4 i changed rss to fetch from yahoo rss, then everything is fine, marquee speed is very fast and text rotation is working!...

   I'd explain you a little bit... snap1 is composed of only one text box rotation, it works fine, rotate as it is programmed... snap2, i added one rss feed with no marquee, text box is still rotating ... the problem is at snap3

   I'm sure that i'm using your 1.0.7 client and IE8 on WinXP... I don't think it is hardware problem...

Hope you would get more detail and help me finish this project...

Thank you very much...
jai+

When the scrolling speed is slow, can you see what the CPU usage is on the client PC please.

Can you also open the client library folder (with the client still running slowly) and switch to detail view, then sort the files by date and see if any of the files are being created/deleted over and over again.

I've looked through the files you sent and I don't see any problem with any of them, and I've tested the layout I created using the same feeds as you on my work PC and it scrolls and rotates the elephant-pandas as expected.

Can you also try installing .net Framework 3.5 and .net Framework 3.5sp1 to see if that improves things any.

Alex

1.As expected... CPU usage is 100% all the time the client is running....

2.No files are being created/deleted... all of the files are the same (as created when it fetched presentation from server)

3.I'm installing .net Framework 3.5... result will be informed in about half an hour...

Thank you
jai+

Hi again....

After upgrading .net Framework to 3.5SP1... the result is still the same... it looks like the cpu is running something to retard the performance....

Any suggestion then???

I'm surprised to hear from you that my presentation is running fine on your machine....

What's the different between our computers???

Anyway... do you guys use any of instant messaging software such as msn,skype, etc. I think if we can talk online we'd solve this problem more easily...

Thanks
jai+

Here i record the video again....

http://www.youtube.com/watch?v=tVcZUWd6VaY

Any solution to this???

Thanks
jai+

Would you please stop deleting the contents of the library directory. It's completely unnecessary and might well be hiding the real issue here.

Alex

@ Jai: The problem we have is that we can't reproduce this on any of the machines we have access to.
That makes it almost impossible for us to troubleshoot what the problem is.

@Dan: Debug client?

Alex

I dont think the debug client will help here.... it has got to be the Xibo hosted IE process that is causing the CPU load.

@jai:
If you remove the RSS feed, or replace with an English feed does it work as expected? (Judging by previous comments I think the answer to this will be yes)

When the client is running, can you go to the temporary file location (Start -> Run -> %Temp%) and order the files by Date Modified descending.

There will be a .TMP file in there called something like tmp3a5a.tmp. This is the file Xibo uses to play your RSS. Can you Open this file in IE (Right click, Open with) and see if the RSS scrolls quickly or slowly.

@Dan Did you watch the videos? As well as the slow scrolling and high CPU use the second region freezes. I thought it might be interesting to figure out why.

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Well,well,well....

Refer to @Dan, I look through %TEMP%, each .tmp file is for each region,right? I have to copy the text inside and put it in new html file to run it on ie... The result is that rotation text is still!!!! no movement... and the scrolling marquee is slow too!!!! It is clear that the result is from html generated itself... so... we are closer to the problem now...

In a few minutes, i will send you my 2 html files....

pls run those 2 html files and tell me the result....

i'm okay to let you remote access my computer to debug....

jai+

The scrolling feed html (test1.htm) runs fine on my machine. Uses around 5% CPU but scrolls smoothly and fast.

The second file (test2.htm) is supposed to be static. The client creates an html file for each text media item and then swaps them in place as the region changes. You shouldn't expect test2.htm to rotate on its own.

I think then the problem is with your PC somehow - in that Internet Explorer is unable to scroll this smoothly for you.

Have a look at its general configuration - ensure you have latest graphics drivers etc

Alex

Can you just confirm that if you close all other applications and open test1.htm in Internet Explorer the scrolling is slow. Make sure you don't have the client running at the same time.

Can you also try opening the same file in Mozilla Firefox on that PC.

Alex

One other thing that just occured to me. Are you using Cleartype (Anti-Aliasing)?

http://support.microsoft.com/kb/306527

If you follow that but make sure it's set to "Normal" instead of "Cleartype".

Alex

Well well well....

If open test1.html in Mozilla Firefox, the result is as expected...fast... not retard as in IE..(On the same machine, almost the same time)

....

What's wrong with my IE???
Can you use ff as default render software, i mean not to depend on IE8???....

Unfortunately you can't - it uses IE and that's just how it works.

Did you check the ClearType settings?

In Internet Explorer try doing a full reset (Tools -> Internet Options -> Advanced then press the "Reset" button).

Alex

I've full reset... no work....still slow....

also i've re-config ClearType in microsoft... .. still slow...

any more suggestion???

Also, i've installed on another 2 machine... same result...

I'd like to test.....
1.Can you create layout at your server and include thai rss inside... and let my client connect to it....to make sure that it is really client-side problem....
2.Do you know logmein? i'd create an account for you to access my computer and diagnose what's wrong with my client?

Thanks
jai+

> 1.Can you create layout at your server and include thai rss inside...
> and let my client connect to it....to make sure that it is really client-side problem....

That might be possible. I'd need to set something up specially. I don't see what it would prove though - the feed rss and html are parsed and created client side.

> 2.Do you know logmein? i'd create an account for you to access my computer and diagnose what's wrong with my client?

Again we may want to do that, but we wouldn't use logmein. With all respect, you're not paying for the software or our support time. While we'd love to make the software work for you, we'll dictate the terms on which that happens. We're not obliged to make it work for you.

Alex

I've sent you over test3.html and test4.html

Can you try them both in IE8 (without the client running) and let me know if there is any difference between the two.

Alex

Thanks for the reply.....

test3.html display 'Article in English' marquee with acceptable speed....
test4.html display thai sentence marquee with acceptable speed....

both of the marquees' speed are the same...,fast...,acceptable... and as fast as yahoo rss marquee in the video i've sent to you....

jai+

OK. Stranger and stranger.

test4.html is just test1.html with some of the items deleted.

Can you start with test1.html again in Internet Explorer and remove one item at a time until it speeds up.

Alex

one moment...

i'm inspecting....

close to the problem ... now

็Hi Xibo team,
   Sorry for the late reply....
   I've tried a few situations to solve my problem...now here's what i can conclude...

1.If the marquee text is long,it would directly affect the speed of scrolling...(slower)
2.If open 2 windows with the same html file in IE, it would directly affect the speed of scrolling (slower)
3.If i open in Firefox, it would be no problem , even if long text or open 2 windows simultaneously....

You can watch my video to see my test...

http://www.youtube.com/watch?v=kybez3JpxUM

The problem should be at IE now...
I'm now trying to modify the javascript inside html that xibo create...to make it run smoother on IE...

Any more suggestion???

jai+

The javascript isn't the issue though.

You're forgetting that the same HTML/JS scrolls the same feed here with no problems at all.

Either your PC isn't capable of the CPU cycles it takes to render scrolling text at the speed you want, or there's something fundamentally wrong with the version of Windows you have access to.

Did you go through and make sure all your drivers are up to date / Windows Update up to date etc?

Alex

Ah......

i've run windows update already...not going to be this problem....

I forget that for English feed,there's no problem....
so..so..so...
i've tried on both genuine copy of winxp and pirate copy of winxp on 4 machines... same result...

it must be as u said something fundamentally wrong...

are you using windowsXP sp3??? with ie8???? or you're on vista or win7?

jai+

> are you using windowsXP sp3??? with ie8???? or you're on
> vista or win7?

My work PC is Windows XP Pro SP3 with IE7, home is XP Pro SP3 with IE8
and Dan is running on Windows 7 with IE8.

Alex

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First I'd check if there are newer drivers for your graphics card - go to the manufacturers website and check.

Then check if hardware accelleration is enabled on your graphics card. http://www.deskshare.com/Resources/articles/dmc_turnoffhardwareacceleration.aspx Try various positions for the slider and see if that makes any difference.

Then finally if you're using an onboard graphics card see if there's an option in the bios to increase the video memory available for your graphics card.

Alex

Hmm.... setting hardware accellation level is making it worse...now it is set to be full accellerate...if decrease it,it will be worse....

I don't think it is hardware or driver specific....

The problem could be 'regional setting' or localize settings here which are not the same as yours there...I'm trying to config my system...

Are you sure that my 'test1.html' is running fast on your system there???

jai+

Absolutely certain. I've even sent you a video of my machine playing the
feed.

Alex

jai555 <email address hidden> wrote:

Question #101754 on Xibo changed:
https://answers.launchpad.net/xibo/+question/101754

    Status: Answered => Open

jai555 is still having a problem:
Hmm.... setting hardware accellation level is making it worse...now it
is set to be full accellerate...if decrease it,it will be worse....

I don't think it is hardware or driver specific....

The problem could be 'regional setting' or localize settings here which
are not the same as yours there...I'm trying to config my system...

Are you sure that my 'test1.html' is running fast on your system
there???

jai+

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hmmm....yes....i saw it...just ask you to make sure.....

jai+

I think i found the problem now.....

http://yfrog.com/20xiboproblemj

after changing the drop-down-list box in the picture to "English(United States)"... it runs faster.....

you can try changing it to "Thai" as mine in your windows...and test

Now i'm testing client....

Jai+

I don't have Thai on that list at all. I was going to try Turkish or Russian as they're non-latin character sets but a reboot is needed and that's not something I can do on my work PC at the moment.

I'll have a look on my PC at home tonight.

Alex

Hmm......you will not have "Thai" on list...until you check 2 checkboxes on "Languages" tab in the middle.... 2 checkboxes on the bottom will install Thai and other asian languages code....

Now, xibo client runs fine for 1 thai rss marquee and ( other text rotation or english rss marquee)... but if i show 2 thai rss marquees at the same time the marquees will be slow....however this is not going to be big problem,because i can avoid not to use 2 thai rss marquees at the same time....

jai+

OK - glad you finally got to the bottom of it.

Alex

Hi XIBO team,
   I'm back...with problems again...haha...

   Refer to my previous problem, now my thai rss feed works fine when set windows regional setting to 'English(United States)'... but the problem is that when using thai words for normal text marquee , it will not show thai characters,instead,it will show '??????'....

   you can try it at your place using this word "ทดสอบ" ....

   Here i attach 2 captures of my problem... http://img412.imageshack.us/g/test1jw.jpg/

Thank you very much

We already have a unittest for thai text in our test suite from the original 1.0.5 unicode thai text bug:

http://dl.dropbox.com/u/58386/text-unicode-01-screenshot.png

The person that reported it is https://launchpad.net/~k-dhammarat
It might be worth checking in with them and see if they can help you - as so far as I'm aware everything is working for them - and they're in Thailand (or at least speaks Thai).

Anyhow, the unittest we have works fine here - same code, same client, same settings as before.

Here's screengrabs of my regional settings:
http://dl.dropbox.com/u/58386/regional-settings-1.png
http://dl.dropbox.com/u/58386/regional-settings-2.png
http://dl.dropbox.com/u/58386/regional-settings-3.png

Alex

Hi Xibo Team,
    Now the problem is solved by changing regional setting to fully english as Alex said in previous reply.... I mean to remove all thai setting out of the computer...

So I'd finish the problem here...

Thanks alot Alex and Dan

Jai+