Ubuntu One Client

major prob? files gone!

Asked by mastermindchaos

Alright I try to stay calm. While updating to lucid my PC just shut down and didn't boot anymore. What could I do but installing a brand new lucid version - my personal folder with lots of work documents would be lost, but no problem! I always used Ubuntu1 and therefor thought the system would easily synchronize my all my files.
Wrong! Not only did it NOT synchronize them, but when I finally got it to do anything, half of my files on Ubuntu1-online storage were GONE!! I suppose it synchronized my yet empty Ubuntu1-folder on my PC just the way it shouldn't! Well I'm a little desparate now, and stopped all Ubuntu1-processes in order not to loose even more data.. Can anybody help me how to synchronize it the right way round and possibly recover the lost files???
Thanks a mil!!
Michael

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mastermindchaos (mastermindchaos) said : 		#1

please

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mastermindchaos (mastermindchaos) said : 		#2

alright I found a memory stick with not totally-up-to-date copies of the documents, that will do it for the moment. Nevertheless I must say I'm disappointed both with the u1-client and with the support/communication here. Will definitly take more care using this software...

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John Lenton (chipaca) said : 		#3

On Sun, May 02, 2010 at 07:26:56AM -0000, mastermindchaos wrote:
> Question #109032 on Ubuntu One Client changed:
> https://answers.launchpad.net/ubuntuone-client/+question/109032
>
> mastermindchaos posted a new comment:
> alright I found a memory stick with not totally-up-to-date copies of the
> documents, that will do it for the moment. Nevertheless I must say I'm
> disappointed both with the u1-client and with the support/communication
> here. Will definitly take more care using this software...

I'm sorry you're having trouble. I beg you have a little patience as
your first request was sent on a day that was a Saturday and a holiday
for a lot of the world. I'm sure we can look into it further on
Monday.

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John O'Brien (jdobrien) said : 		#4

Can you check to see if your files are still visible on the web interface?

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mastermindchaos (mastermindchaos) said : 		#5

Hi John!
Thanks for coming back on me. Well these files are not visible on the web interface anymore as they are gone. Also the storage usage display has retreated from 32% to 17% due to the u1 client syncing my empty folder. Now I have stopped all syncing.. Do you have any idea how I can tell the u1 client to leave the online files alone and rather download them onto the pc? Not mentioning recovery of the lost material...

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John O'Brien (jdobrien) said : 		#6

Sorry to hear that. I can try to recover your files. The recovery process will create a strangely named folder in the root directory.
Please let me know if this is what you would like to do.

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mastermindchaos (mastermindchaos) said : 		#7

yes please!!

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Paul (p37307) said : 		#8

Out of curiosity, how did the recovery come out?

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Andre (ajx) said : 		#9

Keeping a version history of the files (like dropbox does) prevents such incidents since we can always go back to a previous (non-deleted) version of the files.

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mastermindchaos (mastermindchaos) said : 		#10

Erm, no recovery whatsoever... well I guess that's another lesson in letting go...

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