Ubuntu
util-linux package

1 Tb Seagate Free Agent External Hard Drive

Asked by Jessica

I Just recently acquired a 1 TB external hard drive ( Seagate Free Agent Desk) USB 2.0 i have also had Ubuntu for the grand total of a week. Every time I plug in my External Hard Drive, nothing happens. I can't find it on the computer, nor can I find any information on the web regarding it, or that is understandable. I do know that it shouldn't matter what Operating System its on. I was hoping that someone could give me simple-for-5-year-old-step-by-step directions. I hate to switch back to windows. i really love Ubuntu, and I don't want to switch back to windows, but I want to be able to use my external hard drive. so please can some one help a damsel in distress?? thanks!

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Revision history for this message
mycae (mycae) said : 		#1

OK we need some troubleshooting info. Make sure that the hard drive is connected to your machine and powered on (if it as external power)

Can you open a terminal, by either pressing CTRL+ALT+T, or from the applications menu, then paste the following commands into it. This will generate some output, which we need to understand your systems, and you will need to cut and paste it back here.

sudo fdisk -l
mount
lsusb

Now take the USB cable out, and then plug it back in, then paste this command:

dmesg | tail -n 50

and also paste the output back here.

This should give us the info we need to guide you further.

Revision history for this message
marcus aurelius (adbiz) said : 		#2

when you click on places, do you see it? you might see an entry called free agent or seagate.

Revision history for this message
Jessica (jbroemer92) said : 		#3

jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ sudo fdisk -l

Disk /dev/sda: 320.1 GB, 320072933376 bytes
255 heads, 63 sectors/track, 38913 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00012305

   Device Boot Start End Blocks Id System
/dev/sda1 * 1 37384 300281856 83 Linux
/dev/sda2 37384 38914 12286977 5 Extended
/dev/sda5 37384 38914 12286976 82 Linux swap / Solaris
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ mount
/dev/sda1 on / type ext4 (rw,errors=remount-ro,commit=0)
proc on /proc type proc (rw,noexec,nosuid,nodev)
none on /sys type sysfs (rw,noexec,nosuid,nodev)
fusectl on /sys/fs/fuse/connections type fusectl (rw)
none on /sys/kernel/debug type debugfs (rw)
none on /sys/kernel/security type securityfs (rw)
none on /dev type devtmpfs (rw,mode=0755)
none on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620)
none on /dev/shm type tmpfs (rw,nosuid,nodev)
none on /var/run type tmpfs (rw,nosuid,mode=0755)
none on /var/lock type tmpfs (rw,noexec,nosuid,nodev)
binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc (rw,noexec,nosuid,nodev)
gvfs-fuse-daemon on /home/jessica/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=jessica)
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ lsusb
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 0603:8124 Novatek Microelectronics Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ dmesg | tail -n 50
[ 8137.717016] hda_intel: azx_get_response timeout, switching to single_cmd mode: last cmd=0x001f1500
[ 8925.659090] stereo mode not supported
[ 8925.771975] stereo mode not supported
[ 8926.870313] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=0
[ 8927.017347] ata1.00: exception Emask 0x10 SAct 0x3 SErr 0xd0002 action 0xe frozen
[ 8927.017360] ata1.00: irq_stat 0x00400000, PHY RDY changed
[ 8927.017371] ata1: SError: { RecovComm PHYRdyChg CommWake 10B8B }
[ 8927.017381] ata1.00: failed command: READ FPDMA QUEUED
[ 8927.017402] ata1.00: cmd 60/08:00:78:36:04/00:00:01:00:00/40 tag 0 ncq 4096 in
[ 8927.017406] res 40/00:08:c8:3c:04/00:00:01:00:00/40 Emask 0x10 (ATA bus error)
[ 8927.017415] ata1.00: status: { DRDY }
[ 8927.017422] ata1.00: failed command: READ FPDMA QUEUED
[ 8927.017441] ata1.00: cmd 60/08:08:58:36:04/00:00:01:00:00/40 tag 1 ncq 4096 in
[ 8927.017444] res 40/00:08:c8:3c:04/00:00:01:00:00/40 Emask 0x10 (ATA bus error)
[ 8927.017452] ata1.00: status: { DRDY }
[ 8927.017466] ata1: hard resetting link
[ 8927.912135] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 8927.915865] ata1.00: configured for UDMA/100
[ 8927.915906] ata1: EH complete
[ 9748.927686] stereo mode not supported
[17369.025033] CE: hpet increased min_delta_ns to 7500 nsec
[20069.442672] stereo mode not supported
[20069.502750] stereo mode not supported
[20070.342587] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=600
[20369.761961] stereo mode not supported
[20800.602408] stereo mode not supported
[21175.094302] stereo mode not supported
[21804.644643] process `skype' is using obsolete setsockopt SO_BSDCOMPAT
[23339.959054] stereo mode not supported
[29540.154259] stereo mode not supported
[29540.241844] stereo mode not supported
[29540.872895] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=0
[32238.501486] stereo mode not supported
[32238.590199] stereo mode not supported
[32239.169134] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=600
[32254.533983] stereo mode not supported
[32254.592952] stereo mode not supported
[32255.230094] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=0
[32266.151112] stereo mode not supported
[32266.223936] stereo mode not supported
[32266.750107] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=600
[32269.511557] stereo mode not supported
[32269.577914] stereo mode not supported
[32270.169371] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=0
[32525.544147] stereo mode not supported
[32525.644363] stereo mode not supported
[32526.109436] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=600
[32526.534020] stereo mode not supported
[32526.708498] stereo mode not supported
[32527.040916] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=0
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$

Revision history for this message
mycae (mycae) said : 		#4

OK, your device is not being seen at the electrical level.

*Do other devices work in that USB port -- a thumb USB drive for example?
*Can you try other USB ports on the machine?
* Does the externa drive have a secondary power supply, or only a USB cable?

Revision history for this message
Jessica (jbroemer92) said : 		#5

All of the USB ports work. I plugged my thumb drive into all four. My hard drive does come with an adapter. The hard drive is plugged into the adapter and I also have the USB plugged in. When I was running those tests you were asking for, it wasn't plugged into the adapter. The light on the hard drive is on also now. But I still can't find it anywhere on the computer. No USB symbol or window or anything comes up.
 (But at least now I know it has to be plugged into the adapter :) All of the other hard drives I've used before never had to be plugged in, and it's not like that give you a booklet either. (sigh))

Revision history for this message
mycae (mycae) said : 		#6

OK, we will need to re-run the tests, with the drive now plugged in and powered up.

Revision history for this message
Jessica (jbroemer92) said : 		#7

jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ sudo fdisk -l
[sudo] password for jessica:

Disk /dev/sda: 320.1 GB, 320072933376 bytes
255 heads, 63 sectors/track, 38913 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00012305

   Device Boot Start End Blocks Id System
/dev/sda1 * 1 37384 300281856 83 Linux
/dev/sda2 37384 38914 12286977 5 Extended
/dev/sda5 37384 38914 12286976 82 Linux swap / Solaris

Disk /dev/sdb: 1000.2 GB, 1000204884992 bytes
255 heads, 63 sectors/track, 121601 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x635ae4e9

   Device Boot Start End Blocks Id System
/dev/sdb1 1 121601 976760001 7 HPFS/NTFS
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ dmesg | tail -n 50
[25160.171474] sd 6:0:0:0: [sdb] Write Protect is off
[25160.171489] sd 6:0:0:0: [sdb] Mode Sense: 1c 00 00 00
[25160.171497] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[25160.174829] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[25160.174861] sdb: sdb1
[25160.185659] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[25160.185673] sd 6:0:0:0: [sdb] Attached SCSI disk
[25268.359047] usb 1-3: USB disconnect, address 8
[25273.088112] usb 1-3: new high speed USB device using ehci_hcd and address 9
[25273.237627] scsi7 : usb-storage 1-3:1.0
[25274.237110] scsi 7:0:0:0: Direct-Access Seagate FreeAgent 0138 PQ: 0 ANSI: 4
[25274.241639] sd 7:0:0:0: Attached scsi generic sg1 type 0
[25274.250167] sd 7:0:0:0: [sdb] 1953525166 512-byte logical blocks: (1.00 TB/931 GiB)
[25274.250818] sd 7:0:0:0: [sdb] Write Protect is off
[25274.250833] sd 7:0:0:0: [sdb] Mode Sense: 1c 00 00 00
[25274.250841] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[25274.254412] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[25274.254438] sdb: sdb1
[25274.257276] sd 7:0:0:0: [sdb] Assuming drive cache: write through
[25274.257291] sd 7:0:0:0: [sdb] Attached SCSI disk
[26133.057023] CE: hpet increased min_delta_ns to 7500 nsec
[26356.669560] usb 1-3: USB disconnect, address 9
[26777.733726] CE: hpet increased min_delta_ns to 11250 nsec
[27290.454816] stereo mode not supported
[28550.793295] stereo mode not supported
[29064.556109] usb 1-3: new high speed USB device using ehci_hcd and address 10
[29064.695849] scsi8 : usb-storage 1-3:1.0
[29065.697080] scsi 8:0:0:0: Direct-Access Seagate FreeAgent 0138 PQ: 0 ANSI: 4
[29065.698897] sd 8:0:0:0: Attached scsi generic sg1 type 0
[29065.706526] sd 8:0:0:0: [sdb] 1953525166 512-byte logical blocks: (1.00 TB/931 GiB)
[29065.708213] sd 8:0:0:0: [sdb] Write Protect is off
[29065.708227] sd 8:0:0:0: [sdb] Mode Sense: 1c 00 00 00
[29065.708235] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[29065.711997] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[29065.712026] sdb: sdb1
[29065.722497] sd 8:0:0:0: [sdb] Assuming drive cache: write through
[29065.722511] sd 8:0:0:0: [sdb] Attached SCSI disk
[35122.341457] usb 1-3: USB disconnect, address 10
[35127.076129] usb 1-3: new high speed USB device using ehci_hcd and address 11
[35127.211811] scsi9 : usb-storage 1-3:1.0
[35128.213194] scsi 9:0:0:0: Direct-Access Seagate FreeAgent 0138 PQ: 0 ANSI: 4
[35128.221753] sd 9:0:0:0: Attached scsi generic sg1 type 0
[35128.238084] sd 9:0:0:0: [sdb] 1953525166 512-byte logical blocks: (1.00 TB/931 GiB)
[35128.238550] sd 9:0:0:0: [sdb] Write Protect is off
[35128.238559] sd 9:0:0:0: [sdb] Mode Sense: 1c 00 00 00
[35128.238566] sd 9:0:0:0: [sdb] Assuming drive cache: write through
[35128.240931] sd 9:0:0:0: [sdb] Assuming drive cache: write through
[35128.240960] sdb: sdb1
[35128.245500] sd 9:0:0:0: [sdb] Assuming drive cache: write through
[35128.245517] sd 9:0:0:0: [sdb] Attached SCSI disk
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$

Revision history for this message
mycae (mycae) said : 		#8

Hi, did you get the output of "mount" as well? The drive is recognised and the partition is there.

Revision history for this message
mycae (mycae) said : 		#9

Whilst you are at it to, it may (not guaranteed) be neccesary to get the contents of your filesystem mount table.

can you run

cat /etc/fstab

too?

Revision history for this message
Jessica (jbroemer92) said : 		#10

jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ cat /etc/fstab
# /etc/fstab: static file system information.
#
# Use 'blkid -o value -s UUID' to print the universally unique identifier
# for a device; this may be used with UUID= as a more robust way to name
# devices that works even if disks are added and removed. See fstab(5).
#
# <file system> <mount point> <type> <options> <dump> <pass>
proc /proc proc nodev,noexec,nosuid 0 0
# / was on /dev/sda1 during installation
UUID=8f194a9d-50d8-4950-a5a1-dbb4f46095fe / ext4 errors=remount-ro 0 1
# swap was on /dev/sda5 during installation
UUID=08b2494f-7c96-4d88-acfe-921b8468c8d8 none swap sw 0 0
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$

Revision history for this message
mycae (mycae) said : 		#11

Sorry to keep bothering you about this, but did you post the output of "mount"?

Revision history for this message
Jessica (jbroemer92) said : 		#12

This is what I got when I repeated your directions from the first e-mail. I followed them just as you asked.

jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ sudo fdisk -l
[sudo] password for jessica:

Disk /dev/sda: 320.1 GB, 320072933376 bytes
255 heads, 63 sectors/track, 38913 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00012305

   Device Boot Start End Blocks Id System
/dev/sda1 * 1 37384 300281856 83 Linux
/dev/sda2 37384 38914 12286977 5 Extended
/dev/sda5 37384 38914 12286976 82 Linux swap / Solaris

Disk /dev/sdb: 1000.2 GB, 1000204884992 bytes
255 heads, 63 sectors/track, 121601 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x635ae4e9

   Device Boot Start End Blocks Id System
/dev/sdb1 1 121601 976760001 7 HPFS/NTFS
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$

jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ dmesg | tail -n 50
[49751.440066] [<f89ca2a7>] invoke_tx_handlers+0x307/0x420 [mac80211]
[49751.440096] [<f89ca41b>] ieee80211_tx+0x5b/0x1a0 [mac80211]
[49751.440110] [<c0513190>] ? skb_release_data+0x70/0xa0
[49751.440120] [<c0514c05>] ? pskb_expand_head+0x115/0x1a0
[49751.440151] [<f89ca609>] ieee80211_xmit+0xa9/0x1e0 [mac80211]
[49751.440182] [<f89c8600>] ? ieee80211_nullfunc_get+0x40/0x140 [mac80211]
[49751.440212] [<f89ca785>] ieee80211_tx_skb+0x45/0x60 [mac80211]
[49751.440238] [<f89bb2ef>] ieee80211_send_nullfunc+0x3f/0x60 [mac80211]
[49751.440264] [<f89bb399>] ieee80211_dynamic_ps_enable_work+0x89/0x90 [mac80211]
[49751.440277] [<c0169e2e>] run_workqueue+0x8e/0x150
[49751.440304] [<f89bb310>] ? ieee80211_dynamic_ps_enable_work+0x0/0x90 [mac80211]
[49751.440315] [<c0169f74>] worker_thread+0x84/0xe0
[49751.440326] [<c016e1f0>] ? autoremove_wake_function+0x0/0x50
[49751.440337] [<c0169ef0>] ? worker_thread+0x0/0xe0
[49751.440345] [<c016ddc4>] kthread+0x74/0x80
[49751.440354] [<c016dd50>] ? kthread+0x0/0x80
[49751.440364] [<c010993e>] kernel_thread_helper+0x6/0x10
[49751.440372] ---[ end trace 25613cc9c8d8c09d ]---
[51603.953079] TCP: Peer 92.20.214.252:44773/50644 unexpectedly shrunk window 3445009280:3445018847 (repaired)
[51614.145080] TCP: Peer 92.20.214.252:44773/50644 unexpectedly shrunk window 3445009280:3445018847 (repaired)
[53385.595209] stereo mode not supported
[53385.684834] stereo mode not supported
[53386.472605] EXT4-fs (sda1): re-mounted. Opts: errors=remount-ro,commit=0
[55507.152079] TCP: Peer 92.20.214.252:44773/45480 unexpectedly shrunk window 2898764872:2898772113 (repaired)
[57513.902467] stereo mode not supported
[91837.652109] usb 1-4: new high speed USB device using ehci_hcd and address 17
[91837.787936] scsi15 : usb-storage 1-4:1.0
[91838.789995] scsi 15:0:0:0: Direct-Access Seagate FreeAgent 0138 PQ: 0 ANSI: 4
[91838.793655] sd 15:0:0:0: Attached scsi generic sg1 type 0
[91838.801601] sd 15:0:0:0: [sdb] 1953525166 512-byte logical blocks: (1.00 TB/931 GiB)
[91838.802181] sd 15:0:0:0: [sdb] Write Protect is off
[91838.802191] sd 15:0:0:0: [sdb] Mode Sense: 1c 00 00 00
[91838.802199] sd 15:0:0:0: [sdb] Assuming drive cache: write through
[91838.806825] sd 15:0:0:0: [sdb] Assuming drive cache: write through
[91838.806858] sdb: sdb1
[91838.819296] sd 15:0:0:0: [sdb] Assuming drive cache: write through
[91838.819310] sd 15:0:0:0: [sdb] Attached SCSI disk
[91884.745377] usb 1-4: USB disconnect, address 17
[91890.169097] usb 1-4: new high speed USB device using ehci_hcd and address 18
[91890.304666] scsi16 : usb-storage 1-4:1.0
[91891.304995] scsi 16:0:0:0: Direct-Access Seagate FreeAgent 0138 PQ: 0 ANSI: 4
[91891.306744] sd 16:0:0:0: Attached scsi generic sg1 type 0
[91891.311626] sd 16:0:0:0: [sdb] 1953525166 512-byte logical blocks: (1.00 TB/931 GiB)
[91891.312186] sd 16:0:0:0: [sdb] Write Protect is off
[91891.312197] sd 16:0:0:0: [sdb] Mode Sense: 1c 00 00 00
[91891.312205] sd 16:0:0:0: [sdb] Assuming drive cache: write through
[91891.317578] sd 16:0:0:0: [sdb] Assuming drive cache: write through
[91891.317606] sdb: sdb1
[91891.321029] sd 16:0:0:0: [sdb] Assuming drive cache: write through
[91891.321046] sd 16:0:0:0: [sdb] Attached SCSI disk
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$

And this is the part about the File system thing you were talking about.

jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$ cat /etc/fstab
# /etc/fstab: static file system information.
#
# Use 'blkid -o value -s UUID' to print the universally unique identifier
# for a device; this may be used with UUID= as a more robust way to name
# devices that works even if disks are added and removed. See fstab(5).
#
# <file system> <mount point> <type> <options> <dump> <pass>
proc /proc proc nodev,noexec,nosuid 0 0
# / was on /dev/sda1 during installation
UUID=8f194a9d-50d8-4950-a5a1-dbb4f46095fe / ext4 errors=remount-ro 0 1
# swap was on /dev/sda5 during installation
UUID=08b2494f-7c96-4d88-acfe-921b8468c8d8 none swap sw 0 0
jessica@jessica-HP-Pavilion-dm3-Notebook-PC:~$

I hope this answers all your questions. If not, i'll be happy to follow more instructions from you! :)

Revision history for this message
mycae (mycae) said : 		#13

somehow something has been chopped off in the email -- I can see it at :
https://answers.launchpad.net/ubuntu/+source/util-linux/+question/145830

mount

was the command I needed.

Revision history for this message
Patrick M (prmillius) said : 		#14

There might be a "5-year old easy" way to fix it

1. with the computer off plug in and power on the drive.
2. boot up
3. insert the installer cd (or usb ) and reboot
4. run ubuntu from the installer (live cd or usb) and see if the drive is present. It should be
5. restart with the cd in the drive
6. choose "boot from first hard disk" from the live cd menu.

be sure to turn the drive on and wait for it to power up before you start, and do not unplug it or turn it off till you're done

Worked for me.

Patrick M.

Revision history for this message
delance (olivier-delance) said : 		#15

Could you provide result of command:
   ls -l /media
Perhaps disk is mounted, but GUI (Gnome) doesn't display related icon.
If disk is not mounted, we will have to add a line in /etc/fstab.

Revision history for this message
Patrick M (prmillius) said : 		#16

Do you have the package Mountmanager installed? It will show under System>Administration>Mount manager. It it the application that handles memory thingies that plug into your Ubuntu. Usually things "mount" automatically. Your drive, for whatever reason has not. If my above method of trying to force detection of the drive didn't work, we can get you going with mount manager. I am not sure if mountmanager is in the Applications>Ubuntu software center>system tools or not. you might have to go to System>synaptic package manager and enter mountmanager in the search. Be sure to type mount manager as one word with no spaces. Or now that you are getting familiar with the command line (console) you could enter "sudo apt-get install mountmanager" and do it that way.

While you are reading up on mount manager keep in mind that with Linux, your drives appear as file directories rather than as a letter followed by a colon (x:) like they do with windows. Also the Filesystem location of the drive is usually NOT the "mount point" of a usb drive. I won't get into all the reason why, just that it is infinitely easier to give the drive what is known as a dynamic mount point. It is not hard to do with the mount manager application. The main thing is be sure to put the mount point in a directory that you have administrative rights to, like say your home folder. Also set the options in mount manager to give yourself (or all users) rights to add and delete, and change files.

This all sounds a lot harder than it really is. Get mount manager. Read up a bit and if you need me to walk with you through it we can do that. I had similar issues until I figured out how to use mount manager.

Can you help with this problem?

Provide an answer of your own, or ask Jessica for more information if necessary.

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