Last kernel update causing Facebook Audio Failure

Asked by Mokie on 2015-12-20

December 20, 2015: Is there a fix in the works for this? Ever since the last Ubuntu Linux Kernel update; the audio portion specifically belonging to video's posted through Facebook and its associated pages on their New Proprietary player, Fails to produce anything but Loud Static. All other Audio/Video playback from all other sources/web sites do not have this problem. What I do know, is that the only response from either Facebook or Firefox help concerning this issue, is for them to completely Ignore any requests for assistance regarding this specific issue.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu ubuntu-docs Edit question
Assignee:
No assignee Edit question
Solved by:
Mokie
Solved:
2015-12-23
Last query:
2015-12-23
Last reply:
2015-12-22

I suggest you report a bug. You can always boot to the older kernel. If the older kernel is fine then you can apt-pin the package and stay on that kernel.

Mokie (ghos282-b) said : #2

Thanks for the suggestion. I have tried to make sure all known Audio
driver plug-in's are enabled for the default Firefox
 browser, but no joy.
I suspect it might have something to do with that Facebook Proprietary
Player being Specifically geared to Microsoft 10 and it's new browser
flavour. To the Exclusion of all other O.S. Kernels. (My other FB
'friends' which use Windows 10 are not experiencing this issue) but
Linux Distro users Are experiencing this issue.

On Sun, Dec 20, 2015 at 3:57 AM, actionparsnip
<email address hidden> wrote:
> Your question #279717 on ubuntu-docs in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> I suggest you report a bug. You can always boot to the older kernel. If
> the older kernel is fine then you can apt-pin the package and stay on
> that kernel.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>
> You received this question notification because you asked the question.

Mokie (ghos282-b) said : #3

Here's the Issue: Apparently the latest Ubuntu Linux Kernel (Or the
Firefox Browser) Is not adequately supporting the HTML5 Audio with
Facebook's new proprietary video player.
https://www.facebook.com/topic/HTML5/116846568325351?source=whrt&position=3&trqid=-1

Manfred Hampl (m-hampl) said : #4

If you select advanced mode from the grub menu and boot into an older version of the kernel, does it then work, or do you get the same sound problem?

Mokie (ghos282-b) said : #5

Same. It's Facebooks new Proprietary HTML5 Video Player which they
have now made the Default Player for all of their 'Pages' videos. The
Linux Firefox Browser combination does NOT decode the audio correctly.
It sounds like a Loud Data Stream Static. I have even tried accessing
Firefox 'about:config' and mediasource. and checked that its HTML5
Media.* are all enabled. Still no joy.

On Mon, Dec 21, 2015 at 7:51 AM, Manfred Hampl
<email address hidden> wrote:
> Your question #279717 on ubuntu-docs in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> If you select advanced mode from the grub menu and boot into an older
> version of the kernel, does it then work, or do you get the same sound
> problem?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>
> You received this question notification because you asked the question.

Manfred Hampl (m-hampl) said : #6

Ok, then it is not the "last kernel update" that caused this, but a change by Facebook.

Can you try using the chromium-browser instead of firefox? Does it show the same sound problem?

Mokie (ghos282-b) said : #7

I have filed a bug report which has been confirmed because it affects
multiple users. ..I really would prefer a fix for the Linux Firefox
browser. Merely because it provides better 'security', as well as
better history and cache clearing features.

On Tue, Dec 22, 2015 at 12:03 AM, Manfred Hampl
<email address hidden> wrote:
> Your question #279717 on ubuntu-docs in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Ok, then it is not the "last kernel update" that caused this, but a
> change by Facebook.
>
> Can you try using the chromium-browser instead of firefox? Does it show
> the same sound problem?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>
> You received this question notification because you asked the question.

Mokie (ghos282-b) said : #8

Found an old internet posting.. And messed with some of the Firefox 'about:config' settings.. Got Facebooks HTML5 Player AUDIO to work..
http://www.linuxveda.com/2015/04/02/enable-mse-native-html5-support-firefox-linux/

Mokie (ghos282-b) said : #9

Found an old internet posting.. And messed with some of the Firefox
'about:config' settings.. Got Facebooks HTML5 Player AUDIO to work..
http://www.linuxveda.com/2015/04/02/enable-mse-native-html5-support-firefox-linux/

On Tue, Dec 22, 2015 at 11:32 AM, Mokie
<email address hidden> wrote:
> Your question #279717 on ubuntu-docs in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>
> Status: Needs information => Open
>
> You gave more information on the question:
> I have filed a bug report which has been confirmed because it affects
> multiple users. ..I really would prefer a fix for the Linux Firefox
> browser. Merely because it provides better 'security', as well as
> better history and cache clearing features.
>
> On Tue, Dec 22, 2015 at 12:03 AM, Manfred Hampl
> <email address hidden> wrote:
>> Your question #279717 on ubuntu-docs in Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>>
>> Status: Open => Needs information
>>
>> Manfred Hampl requested more information:
>> Ok, then it is not the "last kernel update" that caused this, but a
>> change by Facebook.
>>
>> Can you try using the chromium-browser instead of firefox? Does it show
>> the same sound problem?
>>
>> --
>> To answer this request for more information, you can either reply to
>> this email or enter your reply at the following page:
>> https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/279717
>>
>> You received this question notification because you asked the question.
>
> --
> You received this question notification because you asked the question.