Ubuntu
simple-scan package

Loss of functionality with scanners

Asked by Tom Hunter

In 10.04 LTS my scanner worked fine ... I used XSANE and SIMPLE-SCAN . I upgraded to 10.10 and things still worked. I upgraded to 11.04 and all scanner functions died. I keep getting "Error during read: Error during device I/O". After posting a bug against 11.04 and trying a variety of things I expected it to get fixed or at least acknowledged. I did get some help from some forum users but to no avail. With 11.10 I again expected things to get fixed ... if not by my report then someone else's ... I did notice others had posted the same question. No such luck ... 11.10 is just as broken.

I loaded 10.04.3 on my test machine and tried things again .... I needed some assurance the scanner still worked. As expected, all worked great. Now the question is how do I get scanner support for 11.10 ... Previous tries were badly unsuccessful. I am looking for the old bug number but don't have it at the moment. I have the same problem with XSANE and SIMPLE-SCAN.

Guidance is appreciated.

Tom Hunter <email address hidden>

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Revision history for this message
Tom Hunter (tom-twohunters) said : 		#1

The model of flatbed is Epson GT-8200. ..

Revision history for this message
marcus aurelius (adbiz) said : 		#2

have you gone to the avasys site and downloaded the driver for the scanner?

Revision history for this message
Tom Hunter (tom-twohunters) said : 		#3

Hi Marcus. thanks for the quick follow up ... I am pasting what I did in June ... this is an old but VERY important issue to me. I like to keep up with sw but can't without a scanner ... TIA

----------------------------------------------------------------
From q 159966 --- June 20, 2011

I went to the avasys site and looked for the appropriate code for 11.04
64bit. No luck. The 32 bit code is there but not the 64. I did try the
32 bit but it installed silently, no errors and no clues on how to
activate it. I do realize this is another scan utility but things I
tried did not create any response. In the terminal window I tried
iScan, iscan, scan ... I also looked for an installed app but saw none.
Thanks for the help but still dead in the water.
----------------------------------------------------------------

Should I run this route again since 11.10 now has support for 32 bit drivers? (I use the 64 bit OS).

TKS ... TomH

Revision history for this message
Michael Nagel (nailor) said : 		#4

Hi I am working through unresolved issues for simple scan. Is this still an issue?

Revision history for this message
Tom Hunter (tom-twohunters) said : 		#5

Hi Michael,

I hadn't heard anything for a long while so I need to check on 12.04 (my
current release level), and a later version than what I was using).
Give me a day please.

TIA ... TomH
On 07/22/2012 01:01 PM, Michael Nagel wrote:
> Your question #175688 on simple-scan in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/175688
>
> Status: Open => Needs information
>
> Michael Nagel requested more information:
> Hi I am working through unresolved issues for simple scan. Is this still
> an issue?
>

Revision history for this message
Tom Hunter (tom-twohunters) said : 		#6

Hi Michael,

I have an Epson GT-8200 and just tested it on 12.04 at the current patch
level (just got one online about 5 min ago). Simple Scan makes the scan
bar move and then quits (no error information apparent). I did load
XSANE 0.998 and it did a full scan motion but presented a dialog box
that said "Operation Cancelled". Just to check that the scanner worked
(did this test last time, not this time) I plugged it into a 10.04
system and it worked fine with both applications.

I also have a Canon PIXMA 870 AIO but not tackling this device now ...
and maybe not ever (PS it is cabled).

Please advise what I can do to help trace/track this.

TIA ... TomH

On 07/22/2012 01:01 PM, Michael Nagel wrote:
> Your question #175688 on simple-scan in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/175688
>
> Status: Open => Needs information
>
> Michael Nagel requested more information:
> Hi I am working through unresolved issues for simple scan. Is this still
> an issue?
>

Revision history for this message
Tom Hunter (tom-twohunters) said : 		#7

HI ...

I need to add the following. In checking the product tag on the back of
the Epson flatbed scanner, it is identified as a Epson Perfection 1650
Photo Model G850A. XSANE had identified it as a GT-8200 ... not sure if
this is just a marketing name switch or a mis identification by the
software.

... TomH
On 07/23/2012 02:41 PM, Tom Hunter wrote:
> Your question #175688 on simple-scan in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/175688
>
> You gave more information on the question:
> Hi Michael,
>
> I have an Epson GT-8200 and just tested it on 12.04 at the current patch
> level (just got one online about 5 min ago). Simple Scan makes the scan
> bar move and then quits (no error information apparent). I did load
> XSANE 0.998 and it did a full scan motion but presented a dialog box
> that said "Operation Cancelled". Just to check that the scanner worked
> (did this test last time, not this time) I plugged it into a 10.04
> system and it worked fine with both applications.
>
> I also have a Canon PIXMA 870 AIO but not tackling this device now ...
> and maybe not ever (PS it is cabled).
>
> Please advise what I can do to help trace/track this.
>
> TIA ... TomH
>
>
> On 07/22/2012 01:01 PM, Michael Nagel wrote:
>> Your question #175688 on simple-scan in Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/175688
>>
>> Status: Open => Needs information
>>
>> Michael Nagel requested more information:
>> Hi I am working through unresolved issues for simple scan. Is this still
>> an issue?
>>

Revision history for this message
Michael Nagel (nailor) said : 		#8

the sane library (the backend for xsane and simple scan) sometimes groups similar models together and identifies them by one representative -- this might be the case here.

i suggest you write an email to the sane-devel mailing list: http://lists.alioth.debian.org/mailman/listinfo/sane-devel
the guys there are more experienced with identifying and fixing regressions in the sane backends.

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