Sound - no output device

Asked by Marco on 2018-09-10

I don't understand if this is a problem of pulseaudio or what.
I don't get any sound output and the GUI Sound doesn't show any output device. However, the sound card module is installed:

$ lsmod | grep snd_hda_intel
snd_hda_intel 40960 6
snd_hda_codec 126976 3 snd_hda_intel,snd_hda_codec_generic,snd_hda_codec_realtek
snd_hda_core 81920 4 snd_hda_intel,snd_hda_codec,snd_hda_codec_generic,snd_hda_codec_realtek
snd_pcm 98304 4 snd_hda_intel,snd_hda_codec,snd_usb_audio,snd_hda_core
snd 81920 33 snd_hda_intel,snd_hwdep,snd_seq,snd_hda_codec,snd_usb_audio,snd_timer,thinkpad_acpi,snd_rawmidi,snd_hda_codec_generic,snd_usbmidi_lib,snd_seq_device,snd_hda_codec_realtek,snd_pcm

The audio device is detected:

$ lspci -nnk | grep -A2 Audio
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-H HD Audio [8086:a170] (rev 31)
 Subsystem: Lenovo Sunrise Point-H HD Audio [17aa:222e]
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel

For reference, I am running Ubuntu 18.04.1 LTS, with pulseaudio 1:11.1-1ubuntu7.1, and this is my alsa-base.conf:

# autoloader aliases
install sound-slot-0 /sbin/modprobe snd-card-0
install sound-slot-1 /sbin/modprobe snd-card-1
install sound-slot-2 /sbin/modprobe snd-card-2
install sound-slot-3 /sbin/modprobe snd-card-3
install sound-slot-4 /sbin/modprobe snd-card-4
install sound-slot-5 /sbin/modprobe snd-card-5
install sound-slot-6 /sbin/modprobe snd-card-6
install sound-slot-7 /sbin/modprobe snd-card-7

# Cause optional modules to be loaded above generic modules
install snd /sbin/modprobe --ignore-install snd $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-ioctl32 ; /sbin/modprobe --quiet --use-blacklist snd-seq ; }
# Workaround at bug #499695 (reverted in Ubuntu see LP #319505)
install snd-pcm /sbin/modprobe --ignore-install snd-pcm $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-pcm-oss ; : ; }
install snd-mixer /sbin/modprobe --ignore-install snd-mixer $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-mixer-oss ; : ; }
install snd-seq /sbin/modprobe --ignore-install snd-seq $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; /sbin/modprobe --quiet --use-blacklist snd-seq-oss ; : ; }
install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
# Cause optional modules to be loaded above sound card driver modules
install snd-emu10k1 /sbin/modprobe --ignore-install snd-emu10k1 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-emu10k1-synth ; }
install snd-via82xx /sbin/modprobe --ignore-install snd-via82xx $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq ; }

# Load saa7134-alsa instead of saa7134 (which gets dragged in by it anyway)
install saa7134 /sbin/modprobe --ignore-install saa7134 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist saa7134-alsa ; : ; }
# Prevent abnormal drivers from grabbing index 0
options bt87x index=-2
options cx88_alsa index=-2
options saa7134-alsa index=-2
options snd-atiixp-modem index=-2
options snd-intel8x0m index=-2
options snd-via82xx-modem index=-2
options snd-usb-audio index=-2
options snd-usb-caiaq index=-2
options snd-usb-ua101 index=-2
options snd-usb-us122l index=-2
options snd-usb-usx2y index=-2
# Ubuntu #62691, enable MPU for snd-cmipci
options snd-cmipci mpu_port=0x330 fm_port=0x388
# Keep snd-pcsp from being loaded as first soundcard
options snd-pcsp index=-2
# Keep snd-usb-audio from beeing loaded as first soundcard
options snd-usb-audio index=-2
options snd-hda-intel model=generic

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: pulseaudio 1:11.1-1ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
Uname: Linux 4.15.0-33-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-id', '/dev/snd/pcmC1D0c', '/dev/snd/pcmC1D0p', '/dev/snd/controlC1', '/dev/snd/by-path', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Mon Sep 10 14:03:05 2018
InstallationDate: Installed on 2018-08-20 (21 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install) 05/18/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: N1EET78W (1.51 )
dmi.board.asset.tag: Not Available 20EQS6H100
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40709 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN1EET78W(1.51):bd05/18/2018:svnLENOVO:pn20EQS6H100:pvrThinkPadP50:rvnLENOVO:rn20EQS6H100:rvrSDK0J40709WIN:cvnLENOVO:ct10:cvrNone: ThinkPad P50 20EQS6H100
dmi.product.version: ThinkPad P50
dmi.sys.vendor: LENOVO

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This question was originally filed as bug #1791673.

Marco (marcocek) said : #1