Ubuntu
network-manager package

dsl connection

Asked by larry stevens

just built my 3rd computer and installed 8.10. Had no trouble going on the internet,but it locket up trying to download a proprietary driver for ATI 3200 graphics. Had to install 8.10 again, this time didn't download the driver. When I try to get back on the internet thru my wired DSL connection 2 little green dots with a blue arrow going arround them,says I have no internet connection. Several different tries didn't work. Wen't to another computer, witch is also wired from the same system,and that one worked. I left it running and wen't back and started up my new computer and that one also got me on the internet, this time with no green dots and blue arrow. I really don't know why this is happening. Can anyone help?

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Ubuntu network-manager Edit question
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A. Denton
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Revision history for this message
A. Denton (aquina) said : 		#1

No, larry stevens simply because your question is much to unspecific. Can you please tell us your modem manufacturer, it's serial no or chipset? We need details!

Further please open a shell (ALT + F2 > "xterm") and enter the following:

1] sudo apt-get install hwinfo
2] hwinfo --netcard
3] uname -a
4] lspci -nn
5] lsusb

Paste the output of your shell then.

Revision history for this message
larry stevens (larry-stevens48) said : 		#2

by the next time you hear from me I'll figure out to cut and paste. I'm good at hardware but poor on software. the modem is a gigabyte ethernet lan port, built into the gigabyte GA-MA780G-UD3H motherboard with an internet connection that provides up to 1 GB. In the CMOS setup utility of the BIOS under Smart lan (lan cable diagnostic function) the link is detected at 100 mbps with a cable length of 19m, and this is blinking on and off. It seems like the connection signal is so strong that the new computer won't recognize the connection until I start up another computer in another room and the internet signal speed might slow down a little bit. Once the new computer is on line, I can shut down the other computer and the new one works great. The next time I start up the new computer, I have to follow the same procedure to get on line. Also I get a message on the boot start-up "your BIOS doesn't leave a apperature memory hole" "please enable the IOMMU option in the BIOS setup" "this cost you 64mb ram". Because this doesn't seem to effect the computer, I ignore it. This is the 3rd computer I built, in the same place, with the same cables, and have not had this problem. DO you think we can fix this with software, or do you think I should replace the motherboard before my 30 days are up?

Revision history for this message
A. Denton (aquina) said : 		#3

I think you'd run your non-working system (only that enabled) with one or two other live CD's like Knoppix or even the Ubuntu install CD. In case it works as expected (no resets) then I think this is a Problem with your current Ubuntu installation. If not so I'd suggest you to replace the erronous Board/LAN adapter. I (personally) think that behavior comes more from an adapter that fails at times.

Revision history for this message
larry stevens (larry-stevens48) said : 		#4

1. $ sudo apt-get install hwinfo
Reading package lists... Done
Building dependency tree
Reading state information... Done
hwinfo is already the newest version.
The following packages were automatically installed and are no longer required:
  linux-headers-2.6.27-7 linux-headers-2.6.27-7-generic
Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
jillbruce@jillbruce-desktop:~$ apt-get autoremove
E: Could not open lock file /var/lib/dpkg/lock - open (13 Permission denied)
E: Unable to lock the administration directory (/var/lib/dpkg/), are you root?

2. 09: PCI 200.0: 0200 Ethernet controller
  [Created at pci.310]
  UDI: /org/freedesktop/Hal/devices/pci_10ec_8168
  Unique ID: rBUF.1Z6M++B8ak4
  Parent ID: bSAa.jfSxSB8oIv2
  SysFS ID: /devices/pci0000:00/0000:00:0a.0/0000:02:00.0
  SysFS BusID: 0000:02:00.0
  Hardware Class: network
  Model: "Realtek RTL8111/8168B PCI Express Gigabit Ethernet controller"
  Vendor: pci 0x10ec "Realtek Semiconductor Co., Ltd."
  Device: pci 0x8168 "RTL8111/8168B PCI Express Gigabit Ethernet controller"
  SubVendor: pci 0x1458 "Giga-byte Technology"
  SubDevice: pci 0xe000
  Revision: 0x02
  Driver: "r8169"
  Driver Modules: "r8169"
  Device File: eth0
  I/O Ports: 0xde00-0xdeff (rw)
  Memory Range: 0xfdaff000-0xfdafffff (rw,prefetchable)
  Memory Range: 0xfdae0000-0xfdaeffff (rw,prefetchable)
  Memory Range: 0xfda00000-0xfda0ffff (ro,prefetchable,disabled)
  IRQ: 2302 (11911 events)
  HW Address: 00:1f:d0:d9:b0:3d
  Link detected: yes
  Module Alias: "pci:v000010ECd00008168sv00001458sd0000E000bc02sc00i00"
  Driver Info #0:
    Driver Status: r8169 is active
    Driver Activation Cmd: "modprobe r8169"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #29 (PCI bridge)

3. Linux jillbruce-desktop 2.6.27-11-generic #1 SMP Thu Jan 29 19:28:32 UTC 2009 x86_64 GNU/Linux

4. 00:00.0 Host bridge [0600]: Advanced Micro Devices [AMD] RS780 Host Bridge [1022:9600]
00:01.0 PCI bridge [0604]: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (int gfx) [1022:9602]
00:0a.0 PCI bridge [0604]: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 5) [1022:9609]
00:11.0 SATA controller [0106]: ATI Technologies Inc SB700/SB800 SATA Controller [IDE mode] [1002:4390]
00:12.0 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller [1002:4397]
00:12.1 USB Controller [0c03]: ATI Technologies Inc SB700 USB OHCI1 Controller [1002:4398]
00:12.2 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB EHCI Controller [1002:4396]
00:13.0 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller [1002:4397]
00:13.1 USB Controller [0c03]: ATI Technologies Inc SB700 USB OHCI1 Controller [1002:4398]
00:13.2 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB EHCI Controller [1002:4396]
00:14.0 SMBus [0c05]: ATI Technologies Inc SBx00 SMBus Controller [1002:4385] (rev 3a)
00:14.1 IDE interface [0101]: ATI Technologies Inc SB700/SB800 IDE Controller [1002:439c]
00:14.2 Audio device [0403]: ATI Technologies Inc SBx00 Azalia (Intel HDA) [1002:4383]
00:14.3 ISA bridge [0601]: ATI Technologies Inc SB700/SB800 LPC host controller [1002:439d]
00:14.4 PCI bridge [0604]: ATI Technologies Inc SBx00 PCI to PCI Bridge [1002:4384]
00:14.5 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB OHCI2 Controller [1002:4399]
00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration [1022:1100]
00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map [1022:1101]
00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller [1022:1102]
00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control [1022:1103]
01:05.0 VGA compatible controller [0300]: ATI Technologies Inc Radeon HD 3200 Graphics [1002:9610]
01:05.1 Audio device [0403]: ATI Technologies Inc RS780 Azalia controller [1002:960f]
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 02)
03:0e.0 FireWire (IEEE 1394) [0c00]: Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link) [104c:8024]

5. Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 002: ID 058f:6362 Alcor Micro Corp. Hi-Speed 21-in-1 Flash Card Reader/Writer (Internal/External)
Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

________________________________
From: Aquina <email address hidden>
To: <email address hidden>
Sent: Wednesday, March 25, 2009 9:06:04 PM
Subject: Re: [Question #65332]: dsl connection

Your question #65332 on network-manager in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/network-manager/+question/65332

    Status: Open => Needs information

Aquina requested for more information:
No, larry stevens simply because your question is much to unspecific.
Can you please tell us your modem manufacturer, it's serial no or
chipset? We need details!

Further please open a shell (ALT + F2 > "xterm") and enter the
following:

1] sudo apt-get install hwinfo
2] hwinfo --netcard
3] uname -a
4] lspci -nn
5] lsusb

Paste the output of your shell then.

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+source/network-manager/+question/65332

You received this question notification because you are a direct
subscriber of the question.

Revision history for this message
A. Denton (aquina) said : 		#5

1] Enter "apt-get autoremove" (without the quotes of course). This will sweep your old stuff.

2] Your output looks good. Have you also had a look into the system logs? Is there an error message created whilst the interface shuts down? Have you already had an error during boot? Is the error reproducable? Have you already tried to put your PCI LAN adapter into a different PCI slot?

Revision history for this message
larry stevens (larry-stevens48) said : 		#6

When we enter "apt-get autoremove", this is what we get:

E: Could not open lock file /var/lib/dpkg/lock - open (13 Permission denied)
E: Unable to lock the administration directory (/var/lib/dpkg/), are you root?

FYI -- the LAN adapter is not in a PCI slot, it is integrated into the Gigabyte motherboard.

________________________________
From: Aquina <email address hidden>
To: <email address hidden>
Sent: Thursday, March 26, 2009 8:46:41 PM
Subject: Re: [Question #65332]: dsl connection

Your question #65332 on network-manager in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/network-manager/+question/65332

    Status: Open => Answered

Aquina proposed the following answer:
1] Enter "apt-get autoremove" (without the quotes of course). This will
sweep your old stuff.

2] Your output looks good. Have you also had a look into the system
logs? Is there an error message created whilst the interface shuts down?
Have you already had an error during boot? Is the error reproducable?
Have you already tried to put your PCI LAN adapter into a different PCI
slot?

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+source/network-manager/+question/65332/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+source/network-manager/+question/65332

You received this question notification because you are a direct
subscriber of the question.

Revision history for this message
Best A. Denton (aquina) said : 		#7

1] Enter "sudo apt-get autoremove" of course bacause you cannot do this as a nomal user.

2] Oh it's plainary. I see [1]. That makes things more difficult. You could check your BIOS and assign new Interrupt or mess around with the adress space and speed if you like and have a clue about it. There could be a conflict with your graphics adapter. I also cannot tell you something about the driver. It's probably not a stable one since ATI cards are always troublesome and not open to developers so you better choose NVidia.

After all I think though that the problem is probably not your LAN adapter but your modem/router. I simply cannot image the LAN adapter crashes out of nothing or something like that. Can you ping other machines/your router from your computer when they are directly connected? Are the settings of the adapter correct (IP, Mask, Gateway, etc.)?

3] Your output looks still good. Have you also had a look into the system logs? Is there an error message created whilst the interface shuts down (in case it does!)? Have you already had an error during boot (except a note about decreased speed)? Is the error reproducable (is the interface down at all)?

[1] http://www.gigabyte.de/Products/Motherboard/Products_Spec.aspx?ClassValue=Motherboard&ProductID=4367&ProductName=GA-MA780G-UD3H

Revision history for this message
larry stevens (larry-stevens48) said : 		#8

thanks for the help. Not running into this kind of trouble before, I decided to switch motherboards. I really didn't want the GA-MA780G-UD3H motherboard, but I couldn't find a GA-MA78G-DS3HP. I finally found on Amazon.com the board I originally wanted, so I'm starting over this week when it arrives. I have a feeling it might be the end of my trouble, but only time will tell. thanks again.

Revision history for this message
A. Denton (aquina) said : 		#9

I think thats a good choice. ;-)