dell 1720 wireless problems

Asked by tim on 2016-03-10

ubuntu 15.10 will not recognize wireless connections on dell vostro 1720 laptop... no additional updates were found in settings but i think it may be driver trouble because it will not recognize any wireless connections in my area. This is my first time using ubuntu so I am pretty "green" when it comes to command line interface.. has anyone else had this problem and found a solution? a link to the correct driver or solution would be greatly appreciated.

Question information

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Ubuntu linux Edit question
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Last query:
2016-03-10
Last reply:
2016-03-11

Have you use a wired connection to get fully updated. It may help. There is a driver installer application, try that (Dell usually use cheap Broadcom wireless chips which are super easy to setup).

Hopefully the updates will do the trick

The following procedure applies to all supported releases of Ubuntu that are NOT End of Life (EOL) in the following table:

https://wiki.ubuntu.com/Releases

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable) and apply all updates.

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1

In the Ubuntu Terminal console , make sure that unlimited scrolling is enabled:

click on Edit > Profiles > "Default" profile > Scrolling. Choose "Unlimited" as scrolling option. Click Close and Close again.

If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"

If you are using the Unity interface (default graphical user interface in Ubuntu), use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.

So the methods in Unity are:

Press CTRL-ALT-T key combination.

Dash > Search for Terminal

Dash > More Apps > 'See More Results' > Terminal

Dash > More Apps > Accessories > Terminal

Step 2

Please copy-paste the following diagnostic command from the

https://help.ubuntu.com/community/WirelessTroubleshootingProcedure

website using a web browser (like Google Chromium or Mozilla Firefox) into the Linux Terminal. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE diagnostic command below from the web browser into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the diagnostic command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install usbutils pciutils hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | grep -Ei 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg | grep -E '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|grep -E 'anufact|roduct|erial|elease'; iwconfig; grep -E '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl' /etc/modprobe.d/*; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|grep -E 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo update-pciids; sudo update-usbids; sudo lsmod

Step 3

Please do NOT attempt to send any attachment(s). Please copy/paste the full terminal output at this location:

https://answers.launchpad.net/ubuntu/+source/linux/+question/288426

The troubleshooters at Launchpad need to see the full Terminal output from running the above diagnostic command.

Step 4

Please also specify the name of the wireless access point that you are trying to connect to (not the model/make of your router).

Step 5

Please also clarify if you installed Ubuntu to the harddisk and are running from a harddisk install OR if you are only testing Ubuntu in a Live CD session.

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