acer_wmi module loaded in memory -> 0: acer-wireless: Wireless LAN Soft blocked: yes -> Network controller [0280]: Qualcomm Atheros AR9485 Wireless Network Adapter [168c:0032] (rev 01) not working on ASUS X450JF (ASUS-NotebookSK) in Ubuntu 13.10

Asked by kris

my ubuntu 13.10 on my asus k450j-quadcore i7, offers no wlan. my wlan "soft" is blocked, network is disabled. several advices, such as additional driver from softwarecenter, ndiswrapper and original driver download - nothing or crash.
kris@kris-X450JF:~$ rfkill list
0: acer-wireless: Wireless LAN
 Soft blocked: yes
 Hard blocked: no
1: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
kris@kris-X450JF:~$ ^C
kris@kris-X450JF:~$ lshw -C network
WARNING: you should run this program as super-user.
  *-network DISABLED
       description: Wireless interface
       product: AR9485 Wireless Network Adapter
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: pci@0000:03:00.0
       logical name: wlan0
       version: 01
       serial: 24:0a:64:4d:91:61
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list rom ethernet physical wireless
       configuration: broadcast=yes driver=ath9k driverversion=3.11.0-14-generic firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11bgn
       resources: irq:18 memory:f7900000-f797ffff memory:f7980000-f798ffff
  *-network
       description: Ethernet interface
       product: QCA8171 Gigabit Ethernet
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: pci@0000:04:00.0
       logical name: eth0
       version: 10
       serial: ac:22:0b:71:0f:98
       size: 100Mbit/s
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=alx duplex=full ip=192.168.1.102 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s
       resources: irq:49 memory:f7800000-f783ffff ioport:d000(size=128)
WARNING: output may be incomplete or inaccurate, you should run this program as super-user.
kris@kris-X450JF:~$

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu gnome-nettool Edit question
Assignee:
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Solved by:
Mark Rijckenberg
Solved:
Last query:
Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

If you run:

sudo rfkill unblock all

Does it start working?

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#2

You dont need ndiswrapper, there is a native driver.

Revision history for this message
kris (kris8) said :
#3

not working yet and still soft blocked

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#4

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable) and apply all updates.

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1

In the Ubuntu Terminal console , make sure that unlimited scrolling is enabled:

click on Edit > Profiles > "Default" profile > Scrolling. Choose "Unlimited" as scrolling option. Click Close and Close again.

Before Ubuntu 11.04 the default 'Desktop Environment' was Gnome. In 11.04 the Gnome interface (DE) is called 'Classic'. If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"

If you are using Ubuntu 11.04 and haven't changed back to "Classic" session then you are using the Unity interface. The easiest way to open the Terminal in UNity is to use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.

So the methods in Unity are:

Press CTRL-ALT-T key combination.

Dash > Search for Terminal

Dash > More Apps > 'See More Results' > Terminal

Dash > More Apps > Accessories > Terminal

Step 2

Please copy-paste the following diagnostic command from the

https://help.ubuntu.com/community/WirelessTroubleshootingProcedure

website using a web browser (like Google Chromium or Mozilla Firefox) into the Linux Terminal. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE diagnostic command below from the web browser into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the diagnostic command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | egrep -i 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg | egrep '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo lsmod

Step 3

Please do NOT attempt to send any attachment(s). Please copy/paste the full terminal output at this location:

https://answers.launchpad.net/ubuntu/+question/240287

The troubleshooters at Launchpad need to see the full Terminal output from running the above diagnostic command.

Revision history for this message
kris (kris8) said :
#5

kris@kris-X450JF:~$ sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | egrep -i 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg | egrep '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo lsmod
[sudo] password for kris:
Ign http://archive.canonical.com saucy InRelease
Ign http://extras.ubuntu.com saucy InRelease
Ign http://th.archive.ubuntu.com saucy InRelease
Hit http://archive.canonical.com saucy Release.gpg
Hit http://extras.ubuntu.com saucy Release.gpg
Ign http://th.archive.ubuntu.com saucy-updates InRelease
Hit http://archive.canonical.com saucy Release
Hit http://extras.ubuntu.com saucy Release
Ign http://th.archive.ubuntu.com saucy-backports InRelease
Ign http://security.ubuntu.com saucy-security InRelease
Hit http://th.archive.ubuntu.com saucy Release.gpg
Hit http://archive.canonical.com saucy/partner Sources
Hit http://extras.ubuntu.com saucy/main Sources
Get:1 http://th.archive.ubuntu.com saucy-updates Release.gpg [933 B]
Hit http://archive.canonical.com saucy/partner amd64 Packages
Hit http://extras.ubuntu.com saucy/main amd64 Packages
Hit http://th.archive.ubuntu.com saucy-backports Release.gpg
Hit http://extras.ubuntu.com saucy/main i386 Packages
Get:2 http://security.ubuntu.com saucy-security Release.gpg [933 B]
Hit http://th.archive.ubuntu.com saucy Release
Get:3 http://security.ubuntu.com saucy-security Release [49.6 kB]
Get:4 http://th.archive.ubuntu.com saucy-updates Release [49.6 kB]
Hit http://archive.canonical.com saucy/partner i386 Packages
Hit http://th.archive.ubuntu.com saucy-backports Release
Get:5 http://security.ubuntu.com saucy-security/main Sources [13.8 kB]
Hit http://th.archive.ubuntu.com saucy/main Sources
Get:6 http://security.ubuntu.com saucy-security/restricted Sources [14 B]
Hit http://th.archive.ubuntu.com saucy/restricted Sources
Hit http://th.archive.ubuntu.com saucy/universe Sources
Hit http://th.archive.ubuntu.com saucy/multiverse Sources
Ign http://extras.ubuntu.com saucy/main Translation-en_US
Hit http://th.archive.ubuntu.com saucy/main amd64 Packages
Ign http://extras.ubuntu.com saucy/main Translation-en
Hit http://th.archive.ubuntu.com saucy/restricted amd64 Packages
Hit http://th.archive.ubuntu.com saucy/universe amd64 Packages
Hit http://th.archive.ubuntu.com saucy/multiverse amd64 Packages
Ign http://archive.canonical.com saucy/partner Translation-en_US
Hit http://th.archive.ubuntu.com saucy/main i386 Packages
Get:7 http://security.ubuntu.com saucy-security/universe Sources [6,794 B]
Hit http://th.archive.ubuntu.com saucy/restricted i386 Packages
Ign http://archive.canonical.com saucy/partner Translation-en
Get:8 http://security.ubuntu.com saucy-security/multiverse Sources [688 B]
Get:9 http://security.ubuntu.com saucy-security/main amd64 Packages [41.0 kB]
Hit http://th.archive.ubuntu.com saucy/universe i386 Packages
Hit http://th.archive.ubuntu.com saucy/multiverse i386 Packages
Hit http://th.archive.ubuntu.com saucy/main Translation-en
Hit http://th.archive.ubuntu.com saucy/multiverse Translation-en
Get:10 http://security.ubuntu.com saucy-security/restricted amd64 Packages [14 B]
Hit http://th.archive.ubuntu.com saucy/restricted Translation-en
Get:11 http://security.ubuntu.com saucy-security/universe amd64 Packages [17.3 kB]
Hit http://th.archive.ubuntu.com saucy/universe Translation-en
Get:12 http://th.archive.ubuntu.com saucy-updates/main Sources [45.6 kB]
Get:13 http://security.ubuntu.com saucy-security/multiverse amd64 Packages [1,155 B]
Get:14 http://security.ubuntu.com saucy-security/main i386 Packages [40.8 kB]
Get:15 http://th.archive.ubuntu.com saucy-updates/restricted Sources [14 B]
Get:16 http://security.ubuntu.com saucy-security/restricted i386 Packages [14 B]
Get:17 http://th.archive.ubuntu.com saucy-updates/universe Sources [18.5 kB]
Get:18 http://security.ubuntu.com saucy-security/universe i386 Packages [17.6 kB]
Get:19 http://th.archive.ubuntu.com saucy-updates/multiverse Sources [1,351 B]
Get:20 http://th.archive.ubuntu.com saucy-updates/main amd64 Packages [117 kB]
Get:21 http://security.ubuntu.com saucy-security/multiverse i386 Packages [1,389 B]
Hit http://security.ubuntu.com saucy-security/main Translation-en
Hit http://security.ubuntu.com saucy-security/multiverse Translation-en
Get:22 http://th.archive.ubuntu.com saucy-updates/restricted amd64 Packages [14 B]
Get:23 http://th.archive.ubuntu.com saucy-updates/universe amd64 Packages [52.2 kB]
Hit http://security.ubuntu.com saucy-security/restricted Translation-en
Hit http://security.ubuntu.com saucy-security/universe Translation-en
Get:24 http://th.archive.ubuntu.com saucy-updates/multiverse amd64 Packages [1,566 B]
Get:25 http://th.archive.ubuntu.com saucy-updates/main i386 Packages [116 kB]
Get:26 http://th.archive.ubuntu.com saucy-updates/restricted i386 Packages [14 B]
Get:27 http://th.archive.ubuntu.com saucy-updates/universe i386 Packages [52.5 kB]
Get:28 http://th.archive.ubuntu.com saucy-updates/multiverse i386 Packages [1,776 B]
Hit http://th.archive.ubuntu.com saucy-updates/main Translation-en
Hit http://th.archive.ubuntu.com saucy-updates/multiverse Translation-en
Ign http://security.ubuntu.com saucy-security/main Translation-en_US
Ign http://security.ubuntu.com saucy-security/multiverse Translation-en_US
Ign http://security.ubuntu.com saucy-security/restricted Translation-en_US
Hit http://th.archive.ubuntu.com saucy-updates/restricted Translation-en
Hit http://th.archive.ubuntu.com saucy-updates/universe Translation-en
Ign http://security.ubuntu.com saucy-security/universe Translation-en_US
Hit http://th.archive.ubuntu.com saucy-backports/main Sources
Hit http://th.archive.ubuntu.com saucy-backports/restricted Sources
Hit http://th.archive.ubuntu.com saucy-backports/universe Sources
Hit http://th.archive.ubuntu.com saucy-backports/multiverse Sources
Hit http://th.archive.ubuntu.com saucy-backports/main amd64 Packages
Hit http://th.archive.ubuntu.com saucy-backports/restricted amd64 Packages
Hit http://th.archive.ubuntu.com saucy-backports/universe amd64 Packages
Hit http://th.archive.ubuntu.com saucy-backports/multiverse amd64 Packages
Hit http://th.archive.ubuntu.com saucy-backports/main i386 Packages
Hit http://th.archive.ubuntu.com saucy-backports/restricted i386 Packages
Hit http://th.archive.ubuntu.com saucy-backports/universe i386 Packages
Hit http://th.archive.ubuntu.com saucy-backports/multiverse i386 Packages
Hit http://th.archive.ubuntu.com saucy-backports/main Translation-en
Hit http://th.archive.ubuntu.com saucy-backports/multiverse Translation-en
Hit http://th.archive.ubuntu.com saucy-backports/restricted Translation-en
Hit http://th.archive.ubuntu.com saucy-backports/universe Translation-en
Ign http://th.archive.ubuntu.com saucy/main Translation-en_US
Ign http://th.archive.ubuntu.com saucy/multiverse Translation-en_US
Ign http://th.archive.ubuntu.com saucy/restricted Translation-en_US
Ign http://th.archive.ubuntu.com saucy/universe Translation-en_US
Ign http://th.archive.ubuntu.com saucy-updates/main Translation-en_US
Ign http://th.archive.ubuntu.com saucy-updates/multiverse Translation-en_US
Ign http://th.archive.ubuntu.com saucy-updates/restricted Translation-en_US
Ign http://th.archive.ubuntu.com saucy-updates/universe Translation-en_US
Ign http://th.archive.ubuntu.com saucy-backports/main Translation-en_US
Ign http://th.archive.ubuntu.com saucy-backports/multiverse Translation-en_US
Ign http://th.archive.ubuntu.com saucy-backports/restricted Translation-en_US
Ign http://th.archive.ubuntu.com saucy-backports/universe Translation-en_US
Fetched 648 kB in 1min 18s (8,284 B/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package hwinfo is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

E: Package 'hwinfo' has no installation candidate
  *-network DISABLED
       description: Wireless interface
       product: AR9485 Wireless Network Adapter
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: pci@0000:03:00.0
       logical name: wlan0
       version: 01
       serial: 24:0a:64:4d:91:61
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list rom ethernet physical wireless
       configuration: broadcast=yes driver=ath9k driverversion=3.11.0-14-generic firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11bgn
       resources: irq:18 memory:f7900000-f797ffff memory:f7980000-f798ffff
  *-network
       description: Ethernet interface
       product: QCA8171 Gigabit Ethernet
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: pci@0000:04:00.0
       logical name: eth0
       version: 10
       serial: ac:22:0b:71:0f:98
       size: 100Mbit/s
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi msix bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=alx duplex=full ip=192.168.1.102 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s
       resources: irq:49 memory:f7800000-f783ffff ioport:d000(size=128)
0: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
1: acer-wireless: Wireless LAN
 Soft blocked: yes
 Hard blocked: no
eth0 Interface doesn't support scanning.

lo Interface doesn't support scanning.

wlan0 Interface doesn't support scanning : Network is down

# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=13.10
DISTRIB_CODENAME=saucy
DISTRIB_DESCRIPTION="Ubuntu 13.10"
03:00.0 Network controller [0280]: Qualcomm Atheros AR9485 Wireless Network Adapter [168c:0032] (rev 01)
 Subsystem: AzureWave Device [1a3b:2c97]
 Kernel driver in use: ath9k
04:00.0 Ethernet controller [0200]: Qualcomm Atheros QCA8171 Gigabit Ethernet [1969:10a1] (rev 10)
 Subsystem: Qualcomm Atheros Device [1969:1091]
 Kernel driver in use: alx
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 13d3:5188 IMC Networks
Bus 003 Device 004: ID 046d:c077 Logitech, Inc.
Bus 003 Device 003: ID 13d3:3362 IMC Networks
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
RUNNING STATE WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running connected enabled disabled enabled disabled
H/W path Device Class Description
=====================================================
                           system X450JF (ASUS-NotebookSK)
/0 bus X450JF
/0/0 memory 64KiB BIOS
/0/3e processor Intel(R) Core(TM) i7-4700HQ CPU @ 2.40
/0/3e/3f memory 1MiB L2 cache
/0/3e/40 memory 256KiB L1 cache
/0/3e/41 memory 6MiB L3 cache
/0/42 memory 4GiB System Memory
/0/42/0 memory 4GiB SODIMM DDR3 Synchronous 1600 MHz
/0/42/1 memory DIMM [empty]
/0/42/2 memory DIMM [empty]
/0/42/3 memory DIMM [empty]
/0/100 bridge Xeon E3-1200 v3/4th Gen Core Processor
/0/100/1 bridge Xeon E3-1200 v3/4th Gen Core Processor
/0/100/1/0 display GK107M [GeForce GT 745M]
/0/100/2 display 4th Gen Core Processor Integrated Grap
/0/100/3 multimedia Xeon E3-1200 v3/4th Gen Core Processor
/0/100/14 bus 8 Series/C220 Series Chipset Family US
/0/100/16 communication 8 Series/C220 Series Chipset Family ME
/0/100/1a bus 8 Series/C220 Series Chipset Family US
/0/100/1b multimedia 8 Series/C220 Series Chipset High Defi
/0/100/1c bridge 8 Series/C220 Series Chipset Family PC
/0/100/1c.2 bridge 8 Series/C220 Series Chipset Family PC
/0/100/1c.2/0 wlan0 network AR9485 Wireless Network Adapter
/0/100/1c.3 bridge 8 Series/C220 Series Chipset Family PC
/0/100/1c.3/0 eth0 network QCA8171 Gigabit Ethernet
/0/100/1d bus 8 Series/C220 Series Chipset Family US
/0/100/1f bridge HM86 Express LPC Controller
/0/100/1f.2 storage 8 Series/C220 Series Chipset Family 6-
/0/100/1f.3 bus 8 Series/C220 Series Chipset Family SM
/0/1 scsi2 storage
/0/1/0.0.0 /dev/cdrom disk DVD-RAM UJ8C2 S
/0/2 scsi5 storage
/0/2/0.0.0 /dev/sda disk 750GB HGST HTS541075A9
/0/2/0.0.0/1 volume 486MiB Windows FAT volume
/0/2/0.0.0/2 /dev/sda2 volume 694GiB EXT4 volume
/0/2/0.0.0/3 /dev/sda3 volume 3489MiB Linux swap volume
/1 power To Be Filled By O.E.M.
Linux kris-X450JF 3.11.0-14-generic #21-Ubuntu SMP Tue Nov 12 17:04:55 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
[ 0.000000] No AGP bridge found
[ 0.000000] Found optimal setting for mtrr clean up
[ 0.000000] found SMP MP-table at [mem 0x000fd770-0x000fd77f] mapped at [ffff8800000fd770]
[ 0.000000] No NUMA configuration found
[ 0.000000] No AGP bridge found
[ 0.031954] Switched APIC routing to cluster x2apic.
[ 0.196395] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.222024] ACPI: No dock devices found.
[ 0.412177] Found 1 acpi root devices
[ 0.412389] usbcore: registered new interface driver usbfs
[ 0.412394] usbcore: registered new interface driver hub
[ 0.412406] usbcore: registered new device driver usb
[ 0.415848] Switched to clocksource hpet
[ 0.419673] pnp: PnP ACPI: found 12 devices
[ 0.672383] Console: switching to colour frame buffer device 128x48
[ 0.688299] input: Lid Switch as /devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input1
[ 0.688329] ACPI: Lid Switch [LID0]
[ 0.708110] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.708111] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.708112] usb usb1: Product: EHCI Host Controller
[ 0.708114] usb usb1: Manufacturer: Linux 3.11.0-14-generic ehci_hcd
[ 0.708115] usb usb1: SerialNumber: 0000:00:1a.0
[ 0.708187] hub 1-0:1.0: USB hub found
[ 0.724118] usb usb2: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.724119] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.724120] usb usb2: Product: EHCI Host Controller
[ 0.724122] usb usb2: Manufacturer: Linux 3.11.0-14-generic ehci_hcd
[ 0.724123] usb usb2: SerialNumber: 0000:00:1d.0
[ 0.724187] hub 2-0:1.0: USB hub found
[ 0.724500] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.724502] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.724503] usb usb3: Product: xHCI Host Controller
[ 0.724504] usb usb3: Manufacturer: Linux 3.11.0-14-generic xhci_hcd
[ 0.724506] usb usb3: SerialNumber: 0000:00:14.0
[ 0.724569] hub 3-0:1.0: USB hub found
[ 0.726459] usb usb4: New USB device found, idVendor=1d6b, idProduct=0003
[ 0.726460] usb usb4: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.726461] usb usb4: Product: xHCI Host Controller
[ 0.726462] usb usb4: Manufacturer: Linux 3.11.0-14-generic xhci_hcd
[ 0.726463] usb usb4: SerialNumber: 0000:00:14.0
[ 0.726510] hub 4-0:1.0: USB hub found
[ 0.747062] MODSIGN: Loaded cert 'Magrathea: Glacier signing key: 4f57df1a3429640d83ffde722907e1377213486f'
[ 0.752601] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 0.790749] alx 0000:04:00.0 eth0: Qualcomm Atheros AR816x/AR817x Ethernet [ac:22:0b:71:0f:98]
[ 1.024390] usb 1-1: new high-speed USB device number 2 using ehci-pci
[ 1.161018] usb 1-1: New USB device found, idVendor=8087, idProduct=8008
[ 1.161022] usb 1-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.161278] hub 1-1:1.0: USB hub found
[ 1.272581] usb 2-1: new high-speed USB device number 2 using ehci-pci
[ 1.405069] usb 2-1: New USB device found, idVendor=8087, idProduct=8000
[ 1.405074] usb 2-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.405350] hub 2-1:1.0: USB hub found
[ 1.572812] usb 3-9: new high-speed USB device number 2 using xhci_hcd
[ 1.689806] usb 3-9: New USB device found, idVendor=13d3, idProduct=5188
[ 1.689810] usb 3-9: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[ 1.689811] usb 3-9: Product: USB2.0 UVC HD Webcam
[ 1.689813] usb 3-9: Manufacturer: Azurewave
[ 1.689814] usb 3-9: SerialNumber: NULL
[ 1.861051] usb 3-10: new full-speed USB device number 3 using xhci_hcd
[ 1.878641] usb 3-10: New USB device found, idVendor=13d3, idProduct=3362
[ 1.878644] usb 3-10: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1.878646] usb 3-10: Product: Bluetooth USB Host Controller
[ 1.878647] usb 3-10: Manufacturer: Atheros Communications
[ 1.878648] usb 3-10: SerialNumber: Alaska Day 2006
[ 2.649898] Switched to clocksource tsc
[ 7.493639] usb 3-3: new low-speed USB device number 4 using xhci_hcd
[ 7.513950] usb 3-3: New USB device found, idVendor=046d, idProduct=c077
[ 7.513953] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 7.513955] usb 3-3: Product: USB Optical Mouse
[ 7.513956] usb 3-3: Manufacturer: Logitech
[ 7.514083] usb 3-3: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 11.150358] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 11.884221] lpc_ich: Resource conflict(s) found affecting gpio_ich
[ 12.048690] cfg80211: Calling CRDA to update world regulatory domain
[ 12.219916] lp: driver loaded but no devices found
[ 12.350760] usbcore: registered new interface driver btusb
[ 12.480672] Console: switching to colour dummy device 80x25
[ 12.623625] ath9k 0000:03:00.0: enabling device (0000 -> 0002)
[ 12.630847] ath: EEPROM regdomain: 0x60
[ 12.630848] ath: EEPROM indicates we should expect a direct regpair map
[ 12.630849] ath: Country alpha2 being used: 00
[ 12.630849] ath: Regpair used: 0x60
[ 12.762529] ieee80211 phy0: Selected rate control algorithm 'minstrel_ht'
[ 12.762756] ieee80211 phy0: Atheros AR9485 Rev:1 mem=0xffffc90009a00000, irq=18
[ 12.885625] usbcore: registered new interface driver usbhid
[ 12.885626] usbhid: USB HID core driver
[ 12.931702] psmouse serio1: elantech: assuming hardware version 4 (with firmware version 0x361f01)
[ 13.091406] uvcvideo: Found UVC 1.00 device USB2.0 UVC HD Webcam (13d3:5188)
[ 13.096783] input: USB2.0 UVC HD Webcam as /devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.0/input/input8
[ 13.096846] usbcore: registered new interface driver uvcvideo
[ 13.252826] input: Logitech USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3:1.0/input/input9
[ 13.252927] hid-generic 0003:046D:C077.0001: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Optical Mouse] on usb-0000:00:14.0-3/input0
[ 13.370952] cfg80211: World regulatory domain updated:
[ 13.370953] cfg80211: (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp)
[ 13.370954] cfg80211: (2402000 KHz - 2472000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 13.370955] cfg80211: (2457000 KHz - 2482000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 13.370955] cfg80211: (2474000 KHz - 2494000 KHz @ 20000 KHz), (300 mBi, 2000 mBm)
[ 13.370956] cfg80211: (5170000 KHz - 5250000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 13.370956] cfg80211: (5735000 KHz - 5835000 KHz @ 40000 KHz), (300 mBi, 2000 mBm)
[ 14.319095] Console: switching to colour frame buffer device 170x48
[ 14.322581] [Firmware Bug]: ACPI(PEGP) defines _DOD but not _DOS
[ 14.331205] EXT4-fs (sda2): re-mounted. Opts: errors=remount-ro
[ 14.335679] ACPI Error: [\_SB_.PCI0.GFX0.DD02._BCL] Namespace lookup failure, AE_NOT_FOUND (20130517/psargs-359)
[ 14.335684] ACPI Error: Method parse/execution failed [\_SB_.PCI0.PEG0.PEGP.DD02._BCL] (Node ffff88014a0e7c30), AE_NOT_FOUND (20130517/psparse-536)
[ 14.387172] nouveau [ VBIOS][0000:01:00.0] ... signature not found
[ 14.387230] nouveau [ VBIOS][0000:01:00.0] ... signature not found
[ 14.387234] nouveau [ VBIOS][0000:01:00.0] ... signature not found
[ 14.387365] nouveau [ VBIOS][0000:01:00.0] ... signature not found
[ 14.387369] nouveau [ VBIOS][0000:01:00.0] ... signature not found
[ 14.387999] nouveau: probe of 0000:01:00.0 failed with error -22
[ 14.432050] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card1/input12
[ 14.432110] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1b.0/sound/card1/input13
[ 14.442026] input: HDA Intel MID HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:03.0/sound/card0/input14
[ 14.442080] input: HDA Intel MID HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.0/sound/card0/input15
[ 14.442118] input: HDA Intel MID HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:03.0/sound/card0/input16
[ 15.528182] Bluetooth: Error in firmware loading err = -110,len = 448, size = 4096
[ 15.528245] ath3k: probe of 3-10:1.0 failed with error -110
[ 15.528274] usbcore: registered new interface driver ath3k
[ 16.261044] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 16.262528] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 16.263300] alx 0000:04:00.0 eth0: NIC Up: 100 Mbps Full
[ 16.263507] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
[ 16.275633] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
 Release Date: 05/23/2013
  Serial services are supported (int 14h)
 Manufacturer: ASUSTeK COMPUTER INC.
 Product Name: X450JF
 Serial Number: D7N0WU05617529C
 Manufacturer: ASUSTeK COMPUTER INC.
 Product Name: X450JF
 Serial Number: BSN12345678901234567
 Manufacturer: ASUSTeK COMPUTER INC.
 Serial Number: CSN12345678901234567
 Port Type: Serial Port 16550A Compatible
 Manufacturer: To Be Filled By O.E.M.
 Serial Number: To Be Filled By O.E.M.
 Manufacturer: Intel
 Serial Number: Not Specified
 Manufacturer: 0467
 Serial Number: 68202531
 Manufacturer: [Empty]
 Serial Number: [Empty]
 Manufacturer: [Empty]
 Serial Number: [Empty]
 Manufacturer: [Empty]
 Serial Number: [Empty]
eth0 no wireless extensions.

lo no wireless extensions.

wlan0 IEEE 802.11bgn ESSID:off/any
          Mode:Managed Access Point: Not-Associated Tx-Power=16 dBm
          Retry long limit:7 RTS thr:off Fragment thr:off
          Power Management:off

install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
# which ath5k cannot recover. To prevent this condition, stop
blacklist ath_pci
blacklist eth1394
# replaced by p54pci
blacklist prism54
# replaced by b43 and ssb.
blacklist bcm43xx
blacklist uart6850
blacklist twl4030_wdt
# /etc/modprobe.d/iwlwifi.conf
# iwlwifi will dyamically load either iwldvm or iwlmvm depending on the
# microcode file installed on the system. When removing iwlwifi, first
# remove the iwl?vm module and then iwlwifi.
remove iwlwifi \
(/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
&& /sbin/modprobe -r mac80211
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
sudo: hwinfo: command not found
warning: bad ps syntax, perhaps a bogus '-'?
See http://gitorious.org/procps/procps/blobs/master/Documentation/FAQ
root 831 0.0 0.1 262016 6000 ? Ssl 12:13 0:00 NetworkManager
root 855 0.0 0.0 32444 2348 ? Ss 12:13 0:00 /sbin/wpa_supplicant -B -P /run/sendsigs.omit.d/wpasupplicant.pid -u -s -O /var/run/wpa_supplicant
root 856 0.0 0.1 10244 3732 ? S 12:13 0:00 /sbin/dhclient -d -sf /usr/lib/NetworkManager/nm-dhcp-client.action -pf /run/sendsigs.omit.d/network-manager.dhclient-eth0.pid -lf /var/lib/NetworkManager/dhclient-c3c58e11-225d-4287-bc31-a9c9c225ef01-eth0.lease -cf /var/lib/NetworkManager/dhclient-eth0.conf eth0
nobody 1114 0.0 0.0 35248 1536 ? S 12:13 0:00 /usr/sbin/dnsmasq --no-resolv --keep-in-foreground --no-hosts --bind-interfaces --pid-file=/var/run/NetworkManager/dnsmasq.pid --listen-address=127.0.1.1 --conf-file=/var/run/NetworkManager/dnsmasq.conf --cache-size=0 --proxy-dnssec --enable-dbus=org.freedesktop.NetworkManager.dnsmasq --conf-dir=/etc/NetworkManager/dnsmasq.d
kris 2781 0.0 0.0 13696 964 pts/1 S+ 12:36 0:00 egrep --color=auto wpa|icd|etwork
Kernel IP routing table
Destination Gateway Genmask Flags MSS Window irtt Iface
0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0
192.168.1.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0
# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
nameserver 127.0.1.1
total 100028
1838593 drwxr-xr-x 4 root root 4096 ธ.ค. 4 11:12 .
      2 drwxr-xr-x 23 root root 4096 ธ.ค. 4 11:12 ..
1838597 -rw-r--r-- 1 root root 1005798 ต.ค. 9 23:49 abi-3.11.0-12-generic
1838604 -rw-r--r-- 1 root root 1006439 ต.ค. 23 15:10 abi-3.11.0-13-generic
1838837 -rw-r--r-- 1 root root 1006439 พ.ย. 13 00:33 abi-3.11.0-14-generic
1838598 -rw-r--r-- 1 root root 163251 ต.ค. 9 23:49 config-3.11.0-12-generic
1838607 -rw-r--r-- 1 root root 163255 ต.ค. 23 15:10 config-3.11.0-13-generic
1838835 -rw-r--r-- 1 root root 163255 พ.ย. 13 00:33 config-3.11.0-14-generic
      1 drwxr-xr-x 3 root root 4096 ม.ค. 1 1970 efi
1838595 drwxr-xr-x 5 root root 4096 ธ.ค. 4 11:12 grub
1838610 -rw-r--r-- 1 root root 26015299 ธ.ค. 1 10:03 initrd.img-3.11.0-12-generic
1838609 -rw-r--r-- 1 root root 17319335 ธ.ค. 1 12:15 initrd.img-3.11.0-13-generic
1838603 -rw-r--r-- 1 root root 17313763 ธ.ค. 4 11:12 initrd.img-3.11.0-14-generic
1838599 -rw-r--r-- 1 root root 176500 มิ.ย. 17 16:52 memtest86+.bin
1838600 -rw-r--r-- 1 root root 178680 มิ.ย. 17 16:52 memtest86+_multiboot.bin
1838596 -rw------- 1 root root 3285893 ต.ค. 9 23:49 System.map-3.11.0-12-generic
1838606 -rw------- 1 root root 3286187 ต.ค. 23 15:10 System.map-3.11.0-13-generic
1838836 -rw------- 1 root root 3286278 พ.ย. 13 00:33 System.map-3.11.0-14-generic
1838602 -rw-r--r-- 1 root root 5600032 ธ.ค. 1 09:51 vmlinuz-3.11.0-12-generic
1838605 -rw------- 1 root root 5600496 ต.ค. 23 15:10 vmlinuz-3.11.0-13-generic
1838608 -rw------- 1 root root 5602424 ธ.ค. 1 10:02 vmlinuz-3.11.0-13-generic.efi.signed
1838613 -rw------- 1 root root 5601072 พ.ย. 13 00:33 vmlinuz-3.11.0-14-generic
1838839 -rw------- 1 root root 5603000 ธ.ค. 4 11:12 vmlinuz-3.11.0-14-generic.efi.signed
Support status summary of 'kris-X450JF':

You have 10 packages (0.5%) supported until กันยายน 2014 (9m)
You have 1807 packages (95.5%) supported until กรกฎาคม 2014 (9m)

You have 0 packages (0.0%) that can not/no-longer be downloaded
You have 75 packages (4.0%) that are unsupported

Run with --show-unsupported, --show-supported or --show-all to see more details
Module Size Used by
parport_pc 32701 0
ppdev 17671 0
bnep 19564 2
rfcomm 69070 0
nls_iso8859_1 12713 1
snd_hda_codec_hdmi 41117 1
snd_hda_codec_realtek 55704 1
x86_pkg_temp_thermal 14162 0
coretemp 13435 0
kvm_intel 138538 0
kvm 431315 1 kvm_intel
crct10dif_pclmul 14289 0
crc32_pclmul 13113 0
ghash_clmulni_intel 13259 0
aesni_intel 55624 0
aes_x86_64 17131 1 aesni_intel
lrw 13257 1 aesni_intel
gf128mul 14951 1 lrw
glue_helper 13990 1 aesni_intel
ablk_helper 13597 1 aesni_intel
cryptd 20329 3 ghash_clmulni_intel,aesni_intel,ablk_helper
joydev 17377 0
hid_generic 12548 0
snd_hda_intel 48171 5
snd_hda_codec 188738 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
uvcvideo 80885 0
acer_wmi 32522 0
asus_nb_wmi 16990 0
asus_wmi 24191 1 asus_nb_wmi
videobuf2_vmalloc 13216 1 uvcvideo
videobuf2_memops 13362 1 videobuf2_vmalloc
videobuf2_core 40469 1 uvcvideo
snd_hwdep 13602 1 snd_hda_codec
sparse_keymap 13948 2 acer_wmi,asus_wmi
videodev 133390 2 uvcvideo,videobuf2_core
usbhid 53014 0
hid 105818 2 hid_generic,usbhid
snd_pcm 102033 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
snd_page_alloc 18710 2 snd_pcm,snd_hda_intel
snd_seq_midi 13324 0
snd_seq_midi_event 14899 1 snd_seq_midi
snd_rawmidi 30095 1 snd_seq_midi
arc4 12608 2
ath9k 151173 0
nouveau 943295 0
snd_seq 61560 2 snd_seq_midi_event,snd_seq_midi
ath9k_common 13859 1 ath9k
snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi
i915 655752 5
ath9k_hw 444645 2 ath9k_common,ath9k
ath 23827 3 ath9k_common,ath9k,ath9k_hw
ath3k 13318 0
btusb 28267 0
mei_me 18421 0
snd_timer 29433 2 snd_pcm,snd_seq
lp 17759 0
mxm_wmi 13021 1 nouveau
mac80211 596969 1 ath9k
ttm 83995 1 nouveau
microcode 23518 0
bluetooth 371880 12 bnep,ath3k,btusb,rfcomm
drm_kms_helper 52651 2 i915,nouveau
cfg80211 479757 3 ath,ath9k,mac80211
drm 296739 6 ttm,i915,drm_kms_helper,nouveau
snd 69141 21 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
psmouse 97626 0
mei 77692 1 mei_me
parport 42299 3 lp,ppdev,parport_pc
i2c_algo_bit 13413 2 i915,nouveau
serio_raw 13413 0
mac_hid 13205 0
wmi 19070 4 acer_wmi,mxm_wmi,nouveau,asus_wmi
lpc_ich 21080 0
soundcore 12680 1 snd
video 19318 4 i915,acer_wmi,nouveau,asus_wmi
alx 32255 0
mdio 13807 1 alx
ahci 25819 3
libahci 31898 1 ahci
kris@kris-X450JF:~$

Revision history for this message
Best Mark Rijckenberg (markrijckenberg) said :
#6

Your Terminal output shows us the following issue:

acer_wmi 32522 0
asus_nb_wmi 16990 0
asus_wmi 24191 1 asus_nb_wmi

So both acer_wmi and asus_wmi are active on your PC.

However, you are using an ASUS computer, not an Acer computer.

So the acer_wmi module needs to be blacklisted (= prevent it from starting during boot).

Please copy-paste the following command into the Terminal and then press
<ENTER>:

gksudo gedit /etc/modprobe.d/blacklist.conf

Using the gedit editor, please ADD the following configuration line into
the file /etc/modprobe.d/blacklist.conf:

blacklist acer_wmi

Using the gedit editor, SAVE the change to the

/etc/modprobe.d/blacklist.conf file.

Then REBOOT and retest wireless. This blacklist operation should make
the change permanent, even after rebooting.

This should force the Linux kernel to stop loading the acer_wmi module,
which is probably causing the kernel to soft block your wireless adapter.

The acer-wireless interface is an invalid wireless interface on your
computer, because you are using an ASUS K450J-quadcore i7 , not an
ACER computer.

Source: https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/179315

Revision history for this message
kris (kris8) said :
#7

Thanks Mark Rijckenberg, that solved my question.

Revision history for this message
kris (kris8) said :
#8

you lead a blind through the dschungel! thanks a lot!
when you searched my terminal copy, did you also see any incorrect with my graphics and bluetooth? - system testing gave a "failed" out.

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#9

Please create separate questions for the graphics and bluetooth issues.

One thread per issue (per component).

You can create a new thread per component here:

https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+addquestion