I have successfully installed and run UBUNTU 10.04 but the wifi is not working

Asked by Frank Pumillo

UBUNTU 10.4 looks great, but it will not run WIFI on HP Netbook. any suggestions?

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu gnome-nettool Edit question
Assignee:
Mark Rijckenberg Edit question
Last query:
Last reply:
Revision history for this message
marcobra (Marco Braida) (marcobra) said :
#1

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from this page in browser Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word dist-upgrade;
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

sudo dpkg --configure -a; sudo apt-get -f install; sudo apt-get update; sudo apt-get dist-upgrade;

Then reboot your pc and test if your wireless card is detected, if not continue from the step 3 below

Step 3: Please copy-paste the following command from this page in Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word restart.
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'ound|irmware|eth|ath|wl|ipw|rtl|rt2|b43|witch|ndiswrapper'; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo lsmod; sudo /etc/init.d/networking restart

Step 4: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 5: Please also specify the exact model and make of your wireless adapter (if known) on this thread

Then wait for the daily coming of Mark Rijckenberg great wireless problem solving here.

Revision history for this message
Frank Pumillo (pumillofhsd009) said :
#2

Marco:

At least I got the cable network to work, but no joy on wireless. I tried to copy the errors I got from running the first string, but it wouldn't copy to a thumb drive for me. Must too tired!

Frank

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of marcobra (Marco Braida)
Sent: Monday, August 09, 2010 5:05 PM
To: <email address hidden>
Subject: Re: [Question #120232]: I have successfully installed and run UBUNTU 10.04 but the wifi is not working

Your question #120232 on gnome-nettool in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/120232

    Status: Open => Needs information

marcobra (Marco Braida) requested for more information:
Please first connect your network card to the wireless router using an
ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your
wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from this page in browser Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word dist-upgrade;
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

sudo dpkg --configure -a; sudo apt-get -f install; sudo apt-get update;
sudo apt-get dist-upgrade;

Then reboot your pc and test if your wireless card is detected, if not
continue from the step 3 below

Step 3: Please copy-paste the following command from this page in Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word restart.
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type
commands into the Terminal. Highlight the command written on the page.
Move your cursor anywhere in the Terminal and press the wheel or middle
button. Automatic Copy and paste! No spelling mistakes! No Typos! No
other errors!

sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C
network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces;
cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a;
dmesg | egrep
'ound|irmware|eth|ath|wl|ipw|rtl|rt2|b43|witch|ndiswrapper'; iwconfig;
grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo
--netcard ; sudo lsmod; sudo /etc/init.d/networking restart

Step 4: Please post results (copy/paste terminal output) on this thread.
The troubleshooters here need to see the full Terminal output from
running the above command.

Step 5: Please also specify the exact model and make of your wireless
adapter (if known) on this thread

Then wait for the daily coming of Mark Rijckenberg great wireless
problem solving here.

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/120232

You received this question notification because you are a direct
subscriber of the question.

Revision history for this message
marcobra (Marco Braida) (marcobra) said :
#3

Please don't answer via mail but use browser to manage your question...!

Then please read the latest row of my message...

Revision history for this message
Frank Pumillo (pumillofhsd009) said :
#4

I thought it had a t least solved the hardwired connection, but no. no internet connectivity. It worked once, but on reboot, no luck

Revision history for this message
Launchpad Janitor (janitor) said :
#5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Frank Pumillo (pumillofhsd009) said :
#6

I tried what was suggested. The hard wire connection worked once till I rebooted. I am still no where with the wireless connection.

Revision history for this message
marcobra (Marco Braida) (marcobra) said :
#7

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from this page in browser Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word dist-upgrade;
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

sudo dpkg --configure -a; sudo apt-get -f install; sudo apt-get update; sudo apt-get dist-upgrade;

Then reboot your pc and test if your wireless card is detected, if not continue from the step 3 below

Step 3: Please copy-paste the following command from this page in Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word restart.
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'ound|irmware|eth|ath|wl|ipw|rtl|rt2|b43|witch|ndiswrapper'; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo lsmod; sudo /etc/init.d/networking restart

Step 4: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 5: Please also specify the exact model and make of your wireless adapter (if known) on this thread

Then wait for the daily coming of Mark Rijckenberg great wireless problem solving here.

Revision history for this message
Frank Pumillo (pumillofhsd009) said :
#8

I do have the hardwired network running. I did log this error message when trying the first command line you suggested.
To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

ubuntu@ubuntu:~$ sudo dpkg --configure -a; sudo apt-get -f install; sudo apt-get update; sudo apt-get dist-upgrade;
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Ign cdrom://Ubuntu-Netbook 10.04 _Lucid Lynx_ - Release i386 (20100429.4)/ lucid/main Translation-en_US
Ign cdrom://Ubuntu-Netbook 10.04 _Lucid Lynx_ - Release i386 (20100429.4)/ lucid/restricted Translation-en_US
Err http://archive.ubuntu.com lucid Release.gpg
  Could not resolve 'archive.ubuntu.com'
Err http://archive.ubuntu.com/ubuntu/ lucid/main Translation-en_US
  Could not resolve 'archive.ubuntu.com'
Err http://archive.ubuntu.com/ubuntu/ lucid/restricted Translation-en_US
  Could not resolve 'archive.ubuntu.com'
Err http://archive.ubuntu.com lucid-updates Release.gpg
  Could not resolve 'archive.ubuntu.com'
Err http://archive.ubuntu.com/ubuntu/ lucid-updates/main Translation-en_US
  Could not resolve 'archive.ubuntu.com'
Err http://archive.ubuntu.com/ubuntu/ lucid-updates/restricted Translation-en_US
  Could not resolve 'archive.ubuntu.com'
Err http://security.ubuntu.com lucid-security Release.gpg
  Could not resolve 'security.ubuntu.com'
Err http://security.ubuntu.com/ubuntu/ lucid-security/main Translation-en_US
  Could not resolve 'security.ubuntu.com'
Err http://security.ubuntu.com/ubuntu/ lucid-security/restricted Translation-en_US
  Could not resolve 'security.ubuntu.com'
Reading package lists... Done
W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/lucid/Release.gpg Could not resolve 'archive.ubuntu.com'

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/lucid/main/i18n/Translation-en_US.bz2 Could not resolve 'archive.ubuntu.com'

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/lucid/restricted/i18n/Translation-en_US.bz2 Could not resolve 'archive.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/lucid-security/Release.gpg Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/lucid-security/main/i18n/Translation-en_US.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/lucid-security/restricted/i18n/Translation-en_US.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/lucid-updates/Release.gpg Could not resolve 'archive.ubuntu.com'

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/lucid-updates/main/i18n/Translation-en_US.bz2 Could not resolve 'archive.ubuntu.com'

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/lucid-updates/restricted/i18n/Translation-en_US.bz2 Could not resolve 'archive.ubuntu.com'

W: Some index files failed to download, they have been ignored, or old ones used instead.
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
ubuntu@ubuntu:~$ ^C
ubuntu@ubuntu:~$

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#9

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'ound|irmware|eth|ath|wl|ipw|rtl|rt2|b43|witch|ndiswrapper'; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo lsmod; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 4: Please also specify the exact model and make of your PC (if known) on this thread

Regards,

Mark

Revision history for this message
Frank Pumillo (pumillofhsd009) said :
#10

The computer in question is an HP mini 1000. After running the command line above I have been unable to reboot the computer in UBUNTU. It stops on the line [<c0104087>] kernel_thread_helper+0x7/0x10. I have even tried to uninstall and reinstall Ubuntu tono avail.

Revision history for this message
Frank Pumillo (pumillofhsd009) said :
#11

The computer in question is an HP mini 1000. After running the command line above I have been unable to reboot the computer in UBUNTU. It stops on the line [<c0104087>] kernel_thread_helper+0x7/0x10. I have even tried to uninstall and reinstall Ubuntu to no avail.

Revision history for this message
marcobra (Marco Braida) (marcobra) said :
#12

Ubuntu was installed from Windows i mean do you have performed a so called wubi installation... (i strongly unsuggested to install Ubuntu using wubi) ?

Do you have a pc to download the iso image and to made a bootable cd ?
If yes then you will be albe to perform a real Ubuntu installation on a proper partition...

I drop in the next answer some general note...

Revision history for this message
marcobra (Marco Braida) (marcobra) said :
#13

Here some general note on install Ubuntu and howto to get a good ubuntu iso cd image (.iso) to burn on a cd:

- Here the steps to install Ubuntu 10.04.1 https://help.ubuntu.com/community/GraphicalInstall

- Here install Ubuntu video http://www.youtube.com/watch?v=XaqaDZZ_P0g&feature=fvw

Below there are some intructions to:
--- 1) Ubuntu prerequisites... and Ubuntu for pc with low power
--- 2) download the iso...
--- 3) check the md5sum of the iso image, please don't forget to check...
--- 4) burn the iso image to a cd ...
--- 5) install Ubuntu using the self made cd ...
--- 6) trouble screen at installation or at first boot after installation ...
--- 7) Ubuntu manual and online help...

The main ubuntu site is this: www.ubuntu.com and the download location is this
http://www.ubuntu.com/desktop/get-ubuntu/download

--- 1) Ubuntu prerequisites: https://help.ubuntu.com/community/Installation/SystemRequirements

Ubuntu 10.04.1 release notes: https://wiki.ubuntu.com/LucidLynx/ReleaseNotes

https://wiki.ubuntu.com/LucidLynx/ReleaseNotes/ChangeSummary/10.04.1

If your ram is less than the recommended amount, you won't be able to install with the graphical installer,
but you might be able to use the Alternative cd, where you can use a text based installer - that uses less memory.
If your machine does have plenty of ram, you might want to try running Memcheck (which is also an option from the live cd, see below)
to just make sure your ram isn't failing.

- if your pc doesn't meet the Ubuntu prerequisites, you can try:

xubuntu http://www.xubuntu.org/get
lubuntu http://lubuntu.net/blog/lubuntu-1004-now-available-download

1.a) Please always prefer to download them using torrent if you can...

1.b) BE ABSOLUTELY SURE to verify the md5sum https://help.ubuntu.com/community/HowToMD5SUM
of the downloaded iso image BEFORE to burn it

1.c) burn it using infrarecorder if you are using Windows at lower speed you can do

1.d) boot your pc from cd and install...

--- 2) please download the 700 mb file http://www.ubuntu.com/desktop/get-ubuntu/download simply press on download button
To avoid download errors download the desired ubuntu iso install cd image using the torrent protocol.

- if you are using Windows please install a torrent client i suggest you http://deluge-torrent.org/
and download the iso using a .torrent link from here:
http://releases.ubuntu.com/10.04.1/ubuntu-10.04.1-desktop-i386.iso.torrent

--- 3) PLEASE BE SURE TO CHECK the md5sum of downloaded file to be sure it have no error https://help.ubuntu.com/community/HowToMD5SUM
Only if the md5sum number match with this: http://releases.ubuntu.com/10.04.1/MD5SUMS go to the next steps.

--- 4) burn the iso image onto a cd, to do it install and use http://infrarecorder.org/?page_id=5 burn the cd at lower speed you can do and activate the data verify

--- 5) insert the self made install cd into your pc cdrom drive and reboot your pc. YOU MUST NOT SEE Windows starting and you can try Ubuntu from cdrom and then install it

--- 6) If you have trouble with installation (the system freeze or you can't complete it) be sure to read the above suggestions, then:

Please boot entirely (you must not see windows starting) from Ubuntu live install cd and when the system start to boot from cd you will see two bottom screen icons (keyboard and man inside circle ) please press space (choose your desired language) then a screen textual center menu will appear to you with this items in it:

Try Ubuntu without installing
Install Ubuntu
Check disc for defects
Test memory
Boot from first hard disk

Please select "Check disc for defects" and press enter to test if your cd-driver can read in a good way the live install cd... or if the install cd have some defective file in it.
Then please also perform a Test memory to be sure your pc RAM memory have not any issue

If you get a blank screen at boot after install or booting from the Ubuntu install cd please read:

http://www.ubuntugeek.com/how-to-fix-ubuntu-10-04-lts-lucid-blank-screen-at-startup.html

If you have trouble with intel8xxx graphic cards:

please try this: https://wiki.ubuntu.com/X/Bugs/Lucidi8xxFreezes

--- 7) Ubuntu Manual, it's very informative: http://ubuntu-manual.org/
Click on the "download Button" to download the latest PDF version.

The online help https://help.ubuntu.com/10.04/index.html

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