Can't get or send e-mail using Evolution

Asked by Bryant Pratt on 2009-03-06

Binary package hint: evolution

I cannot receive or send e-mails using Evolution 2.22.3.1. When I hit the Send/Receive button, I get the following error:
"Error while performing operation. MAIL FROM command failed: Must issue a STARTTLS command first"

The send meter shows a full bar and the status shows "Complete," but nothing is sent.

I am trying to receive from "POP3.live.com" and trying to send to "SMTP.live.com" In the
Evolution Account Editor there is no Server Type "POP3," only "POP."

I am running the Ubuntu 8.04.1 Release: 8.04 OS on a Dell Mini 9 notebook PC.

I have no trouble sending and receiving mail for this account or any other account in Outlet Express on my desktop PC running Windows XP.

ProblemType: Bug
Architecture: lpia
Date: Fri Mar 6 14:55:09 2009
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/evolution
Package: evolution 2.22.3.1-0ubuntu1netbook8
PackageArchitecture: lpia
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evolution
Uname: Linux 2.6.24-19-lpia i686
UnreportableReason: This is not a genuine Ubuntu package

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu evolution Edit question
Assignee:
No assignee Edit question
Last query:
2009-03-17
Last reply:
2009-03-17
Bryant Pratt (brypratt) said : #1
Sebastien Bacher (seb128) said : #3

that's an user configuration question and not a bug

peter (peter-neuweiler) said : #4

Use Thunderbird instead of Evolution. Evolution makes only problems - this launchpad is full of questions regarding evolution.

You can find Thunderbird in the Synaptic Package Manager or you can visit the site http://www.mozilla.com/en-US/.

Hope it helps.
Peter

Andre Mangan (kyphi) said : #5

Check your configuration details:

 POP server: pop3.live.com
 POP SSL required? Yes
 User name: Your Windows Live ID, for example <email address hidden>
 Password: The password you usually use to sign in to Hotmail or Windows Live
 SMTP server: smtp.live.com
 Authentication required? Yes (this matches your POP username and password)
 TLS/SSL required? Yes.

Also check which port number your server uses (probably 995) and append that to the address (pop3.live.com:995 and smtp.live.com:25)

Bryant Pratt (brypratt) said : #6

Peter,

    Thank you for your help with my problems trying to use Evolution. After
trying the suggestions from others on the forum (none of which worked), I
took your advice and installed Mozilla Thunderbird. It works very well and
is now the e-mail client on my new Dell Mini 9 PC.

Bryant Pratt
Murray, Utah

----- Original Message -----
From: "peter" <email address hidden>
To: <brypratt@q.com>
Sent: Saturday, March 07, 2009 6:27 AM
Subject: Re: [Question #63359]: Can't get or send e-mail using Evolution

Your question #63359 on evolution in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/evolution/+question/63359

    Status: Open => Answered

peter proposed the following answer:
Use Thunderbird instead of Evolution. Evolution makes only problems -
this launchpad is full of questions regarding evolution.

You can find Thunderbird in the Synaptic Package Manager or you can
visit the site http://www.mozilla.com/en-US/.

Hope it helps.
Peter

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peter (peter-neuweiler) said : #7

Great *lol. Enjoy Ubuntu and especially Thunderbird *llll.
Peter

peter (peter-neuweiler) said : #8

And have a nice time in Utah *lol.
Peter

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