Ubuntu

Evolution stopped receiving mail from server

Asked by Annie R on 2008-03-11

I have been using Evolution 2.12.1 for a few months on Ubuntu 7.1 without any problems. Suddenly, after a few days of a suspiciously empty inbox, I went to my server (imap.gmail.com) and found that Evolution has stopped receiving mail from my gmail account.

When I press the Send/Receive button in Evolution, I get no error messages. The Send/Receive message pops up like normal and has the usual download bar. When the message says "complete" and closes, there is no new mail in my inbox or any other Evolution folder. Also, I found I can still send email from Evolution through my server without any problems.

Prior to this problem, I did nothing out of the ordinary. I did not change any mail/server preferences in either my gmail or Evolution account. I did not change any internet or power preferences on my computer.

Curious to see where the problem originated, I installed Thunderbird and set Thunderbird up to send/receive mail from my server. I found that I had absolutely no problems receiving email with Thunderbird, including email I have received since. Therefore, I believe that the problem lies with in the Evolution program itself.

Before I send a "Bug Report," I was curious as to what others in the Ubuntu community think of this problem, and if anyone has any ideas about what possibly has gone wrong.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu evolution Edit question
Assignee:
No assignee Edit question
Last query:
2008-03-11
Last reply:
2010-06-10
gcordoba (glgcg) said : #1

I have the same problem today in my Ubuntu 6.10.
It should be a bug as previously that problem appeared along one of my sessions (fixed once I close and open evolution). However today it seems to be more permanent.
Perhaps we need torport this as a bug...
Gustavo

RayArdia (theallinsons) said : #2

Got same problem, realised yesterday that Inbox was suspiciously empty. A bug report??

C de-Avillez (hggdh2) said : #3

It seems you are all getting hit by an (unkown) error when Evolution tries to open the session to your email provider. It is difficult to say what is going on, even more given the different versions involved.

One thing to try:
0. Close evolution;
1. open a terminal;
2. type in 'evolution --force-shutdown'
this will completely close Evolution.
3. type 'env CAMEL_DEBUG=all evolution &> evo.log'
(without the quotes) This will restart Evolution with a trace on the email routines.
4. try to do a send/receive. Per your comments it should be an immediate failure...
5. close evolution again. This will free up the terminal.
6. look at the log file (evo.log) that was created. Somewhere in there you should see some errors.

And then we will proceed from there.

RayArdia (theallinsons) said : #4

Thanks for the clear reply. Did that, then tried to send a couple of
email; needless to say, evolution performed perfectly!
Will keep your suggestion "standing by" for the nest time it happens -
seems quite random regardless how many msgs or their size with
attachments. Will try to get a feel for what sort of pattern there is
(if any)
Regards, Ray

On Mon, 2008-09-15 at 00:03 +0000, hggdh wrote:

> Question #26823 on evolution in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evolution/+question/26823
>
> hggdh proposed the following answer:
> It seems you are all getting hit by an (unkown) error when Evolution
> tries to open the session to your email provider. It is difficult to say
> what is going on, even more given the different versions involved.
>
> One thing to try:
> 0. Close evolution;
> 1. open a terminal;
> 2. type in 'evolution --force-shutdown'
> this will completely close Evolution.
> 3. type 'env CAMEL_DEBUG=all evolution &> evo.log'
> (without the quotes) This will restart Evolution with a trace on the email routines.
> 4. try to do a send/receive. Per your comments it should be an immediate failure...
> 5. close evolution again. This will free up the terminal.
> 6. look at the log file (evo.log) that was created. Somewhere in there you should see some errors.
>
> And then we will proceed from there.
>

RayArdia (theallinsons) said : #5

Connect my previous mail. Now have situation where Evolution cannot send
mail.Your instructions followed to step 5 but don't know what to type to
open evo.log.
A little help please?
Ray

On Mon, 2008-09-15 at 00:03 +0000, hggdh wrote:

> Question #26823 on evolution in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evolution/+question/26823
>
> hggdh proposed the following answer:
> It seems you are all getting hit by an (unkown) error when Evolution
> tries to open the session to your email provider. It is difficult to say
> what is going on, even more given the different versions involved.
>
> One thing to try:
> 0. Close evolution;
> 1. open a terminal;
> 2. type in 'evolution --force-shutdown'
> this will completely close Evolution.
> 3. type 'env CAMEL_DEBUG=all evolution &> evo.log'
> (without the quotes) This will restart Evolution with a trace on the email routines.
> 4. try to do a send/receive. Per your comments it should be an immediate failure...
> 5. close evolution again. This will free up the terminal.
> 6. look at the log file (evo.log) that was created. Somewhere in there you should see some errors.
>
> And then we will proceed from there.
>

RayArdia (theallinsons) said : #6

Screenshot of error message attached

On Mon, 2008-09-15 at 18:01 +0000, RayArdia wrote:

> Question #26823 on evolution in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evolution/+question/26823
>
> RayArdia proposed the following answer:
> Connect my previous mail. Now have situation where Evolution cannot send
> mail.Your instructions followed to step 5 but don't know what to type to
> open evo.log.
> A little help please?
> Ray
>
>
> On Mon, 2008-09-15 at 00:03 +0000, hggdh wrote:
>
> > Question #26823 on evolution in ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+source/evolution/+question/26823
> >
> > hggdh proposed the following answer:
> > It seems you are all getting hit by an (unkown) error when Evolution
> > tries to open the session to your email provider. It is difficult to say
> > what is going on, even more given the different versions involved.
> >
> > One thing to try:
> > 0. Close evolution;
> > 1. open a terminal;
> > 2. type in 'evolution --force-shutdown'
> > this will completely close Evolution.
> > 3. type 'env CAMEL_DEBUG=all evolution &> evo.log'
> > (without the quotes) This will restart Evolution with a trace on the email routines.
> > 4. try to do a send/receive. Per your comments it should be an immediate failure...
> > 5. close evolution again. This will free up the terminal.
> > 6. look at the log file (evo.log) that was created. Somewhere in there you should see some errors.
> >
> > And then we will proceed from there.
> >
>

RayArdia (theallinsons) said : #7

These two error msgs show when I try to Send/Receive.
Regards,
Ray

On Mon, 2008-09-15 at 18:01 +0000, RayArdia wrote:

> Question #26823 on evolution in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evolution/+question/26823
>
> RayArdia proposed the following answer:
> Connect my previous mail. Now have situation where Evolution cannot send
> mail.Your instructions followed to step 5 but don't know what to type to
> open evo.log.
> A little help please?
> Ray
>
>
> On Mon, 2008-09-15 at 00:03 +0000, hggdh wrote:
>
> > Question #26823 on evolution in ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+source/evolution/+question/26823
> >
> > hggdh proposed the following answer:
> > It seems you are all getting hit by an (unkown) error when Evolution
> > tries to open the session to your email provider. It is difficult to say
> > what is going on, even more given the different versions involved.
> >
> > One thing to try:
> > 0. Close evolution;
> > 1. open a terminal;
> > 2. type in 'evolution --force-shutdown'
> > this will completely close Evolution.
> > 3. type 'env CAMEL_DEBUG=all evolution &> evo.log'
> > (without the quotes) This will restart Evolution with a trace on the email routines.
> > 4. try to do a send/receive. Per your comments it should be an immediate failure...
> > 5. close evolution again. This will free up the terminal.
> > 6. look at the log file (evo.log) that was created. Somewhere in there you should see some errors.
> >
> > And then we will proceed from there.
> >
>

C de-Avillez (hggdh2) said : #8

@RayArdia: unfortunately, answers.launchpad.net does not save attachments. If you want to, you can email me at hggdh2 at gmail dot com.

Pompom0551 (pjstegmaier) said : #9

Greetings,

     I have had the same problems with Evolution. I followed the above procedures you listed and there was as you predicted complete failure to send or receive. Now, the problem is finding the evo.log. Should that have been in the terminal or somewhere else?

Pamela

C de-Avillez (hggdh2) said : #10

Hello Pamela,

The evo.log should be under the same directory you ran the commands from (most probably, your home directory). So, I guess you could just open a new terminal (or open Nautilus (i.e., Places/Home Folder, and look for the 'evo.log' file. You can open it with any editor or file browser -- 'gedit', 'less' (from the terminal), OpenOffice, etc:

* from the terminal:

gedit evo.log

* from Nautilus:

Double-click on the file -- it should open gedit.

Please do search the log for any private information, and do *not* post it here AT ALL. If you need, please email me at hggd2 at ubuntu dot com. I will treat any private data with the same care we do for Ubuntu bugs (I am a member of the Ubuntu bug-control group).

C de-Avillez (hggdh2) said : #11

correction: my email is hggdh2 at ubuntu dot com.

Peter Gilbert (petergilbert) said : #12

To whom it may concern,

I encountered a similar problem with the Evolution inbox today. Yesterday, I tried to set up some e-mail filters to redirect various kinds of letters out of the Inbox into other mailboxes (News, etc.). Today, when I checked my e-mail, I found that, not only were letters not being directed into those other mailboxes, but no mail was being received at all: nothing in the Inbox, nothing in the other mailboxes I'd set up. I deleted the e-mail filters, and tried sending myself an e-mail to see if Evolution would receive it. It was able to send mail, but not receive. I then checked this thread from Ubuntu forums; I did the CAMEL_DEBUG operation recommended above by C. de-Avillez. Although I now have a very long evo.log file, the Evolution program still does not work; in fact, at this point, it is no longer sending mail. I would appreciate any advice on what I should do next.

C de-Avillez (hggdh2) said : #13

Hi Peter,

As I stated above, difficult to say what happened. The evo.log may point ot the issue, but I strongly recommend sanitising it before emailing me it (as an attachment).

Frank L Day (frank-l-day) said : #14

I have been unable to send or receive since May 22, 2010. My evo file is below.
Any clues ?

Thank you.

evolution-shell-Message: Killing old version of evolution-data-server...
libnm_glib_nm_state_cb: dbus returned an error.
  (org.freedesktop.DBus.Error.ServiceUnknown) The name org.freedesktop.NetworkManager was not provided by any .service files
Thread b5cfd960 >
CamelStore('mbox:/home/fday/.evolution/mail/local'):get_folder('Inbox', 1) = 0x8108d08
< b5cfd960 >
Thread b5cfd960 >
CamelStore('mbox:/home/fday/.evolution/mail/local'):get_folder('Drafts', 1) = 0x8108d70
< b5cfd960 >
Thread b5cfd960 >
CamelStore('mbox:/home/fday/.evolution/mail/local'):get_folder('Outbox', 1) = 0x8108dd8
< b5cfd960 >
Thread b5cfd960 >
CamelStore('mbox:/home/fday/.evolution/mail/local'):get_folder('Sent', 1) = 0x8108e40
< b5cfd960 >
Thread b5cfd960 >
CamelStore('mbox:/home/fday/.evolution/mail/local'):get_folder('Inbox', 1) = 0x8108d08
"evo.log" 1511 lines, 75281 characters

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