Comment 1 for bug 796088

If you are requesting (further) assistance, rather than attempting to report a bug, then you should post again in https://answers.launchpad.net/ubuntu/+source/evolution/+question/160104 rather than creating a bug report. If that is the case, you can close this bug report by changing its Status from Incomplete to Invalid. If you are unsure if you want to be reporting a bug at this point, please read https://help.ubuntu.com/community/ReportingBugs carefully.

If you decide to close this bug report as Invalid, then you do not need to provide the information I am about to request. Otherwise (that is, if you are really trying to report a bug), please read on...

As I explained in https://answers.launchpad.net/ubuntu/+source/evolution/+question/160104, URL's that start with file:// are not accessible over the Internet. However, unlike questions, bugs on Launchpad support attachments. Please attach the screenshot to this bug (use the "Add attachment or patch" link near the bottom of this bug page). It is easiest to view if it is not compressed (and not tarred either), and PNG files do not tend to be extremely large.

When bugs are reported with Apport, they automatically attach significant information to the bug report. You did not report this with Apport, but you can still use Apport to attach some of the useful information. Please open a Terminal window, and run:

apport-collect 796088

Please make sure that this bug occurs for multiple users (if you only have one account on your Ubuntu system, you can create another one for testing purposes), and that it occurs for multiple email services with multiple, distinct SMTP servers in Evolution. Please ensure that the SMTP servers are accessible to your machine (that is, that the breakage is occurring in Evolution), by making sure that you can connect to them successfully using another email application on the same machine, such as Thunderbird. Since you have already opened a question about this issue (https://answers.launchpad.net/ubuntu/+source/evolution/+question/160104), if you need assistance performing any of those actions, you could request it there. If the problem turns out to occur for only one user, then it will be necessary to investigate the relevant differences between Evolution's configuration in the different user accounts, to determine if there is really a bug and if so, its precise nature. If the problem turns out to be SMTP-server-specific or SMTP-client-nonspecific, then it is probably not a bug in Evolution, but instead a problem somewhere else.

Once you have attached the screenshot, provided the requested information with apport-collect, and posted the results of the testing requested in the above paragraph, please feel free to change this bug's status back from Incomplete to New.