pdf will not print in black, fades from blue to nil

Asked by Joan Diane Taylor on 2011-10-18

A downloaded pdf item that I want to print in black does not work. All I get is a pale blue start that fades to nothing on the first page with no print at all on the second page.

Thank you.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu evince Edit question
Assignee:
No assignee Edit question
Last query:
2011-10-19
Last reply:
2011-10-19

Do other apps print ok?
What is the printer make and model?
What is the output of:

lsb_release -a; uname -a

Thanks

marcus aurelius (adbiz) said : #2

sounds like your printer ran out of ink.
have you checked that?

Thank you for replying. I can print ordinary documents & make black
photo copies with good results. My problem seems to be with a
downloaded item. The ink cartridges are near new.

On Wed, Oct 19, 2011 at 10:41 AM, marcus aurelius
<email address hidden> wrote:
> Your question #175143 on evince in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evince/+question/175143
>
> marcus aurelius requested more information:
> sounds like your printer ran out of ink.
> have you checked that?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/evince/+question/175143
>
> You received this question notification because you asked the question.
>

Thank you for replying. I can print documents and black photo copy
with good results. The printer is HP Deskjet F380 All-in-one
Printer-scanner-copier

I don't understand the question re: output.

On Wed, Oct 19, 2011 at 10:35 AM, actionparsnip
<email address hidden> wrote:
> Your question #175143 on evince in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evince/+question/175143
>
>    Status: Open => Needs information
>
> actionparsnip requested more information:
> Do other apps print ok?
> What is the printer make and model?
> What is the output of:
>
> lsb_release -a; uname -a
>
> Thanks
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/evince/+question/175143
>
> You received this question notification because you asked the question.
>

It's a terminal command. Open a terminal and copy the below command as ONE command

lsb_release -a; uname -a; dpkg -l | grep hplip

Paste it to the terminal and press ENTER. Copy the output and paste here as an update

Thanks

I should explain that I am new to working with the applications etc.
of Ubuntu. I am copying the text that followed your instructions:

bernie@bernie-desktop:~$ lsb_release -a; uname -a; dpkg -l | grep hplip
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 10.04.3 LTS
Release: 10.04
Codename: lucid
Linux bernie-desktop 2.6.32-34-generic #77-Ubuntu SMP Tue Sep 13
19:40:53 UTC 2011 i686 GNU/Linux
ii hplip 3.10.2-2ubuntu2.2
                        HP Linux Printing and Imaging System (HPLIP)
ii hplip-data 3.10.2-2ubuntu2.2
                        HP Linux Printing and Imaging - data files
bernie@bernie-desktop:~$

Thank you.

On Wed, Oct 19, 2011 at 6:45 PM, actionparsnip
<email address hidden> wrote:
> Your question #175143 on evince in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/evince/+question/175143
>
>    Status: Open => Answered
>
> actionparsnip proposed the following answer:
> It's a terminal command. Open a terminal and copy the below command as
> ONE command
>
> lsb_release -a; uname -a; dpkg -l | grep hplip
>
> Paste it to the terminal and press ENTER. Copy the output and paste here
> as an update
>
> Thanks
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+source/evince/+question/175143/+confirm?answer_id=4
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/evince/+question/175143
>
> You received this question notification because you asked the question.
>

Grab the latest HPLIP from the HPLIP site, mark it as executable and run it as user (not sudo). The updated HPLIP may make things nicer

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