Ubuntu
cups package

hp 1018 printer not working after ubuntu 9.04 upgrade

Asked by Fred Dyck

hp1018 printer not working after ubuntu 9.04 upgrade. Aaron Albright recommended installing the plugin which made it work fine that day. Unfortunately the printer did not work the next day. When I ran hp-check -t it notified me that the plugin was not installed,that it was not able to communicate with device(code 12) and device was not found. I am attaching the info from the hp-check -t.

momanddad@Home:~$ hp-test -t
bash: hp-test: command not found
momanddad@Home:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.2)
Dependency/Version Check Utility ver. 14.1

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux Home 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: ppdev - Parallel port support kernel module....
OK, found.

Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python ctypes - A foreign function library for Python...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
working_dir = /home/momanddad/Documents
printer =
printer_name = HP_LaserJet_1018
device_uri = hp:/usb/HP_LaserJet_1018?serial=KP2PXGM

[commands]
fax = hp-sendfax -d %FAX_URI%
scan = xsane -V %SANE_URI%
prnt = hp-print -p%PRINTER%
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%

[installation]
version = 3.9.2.49
date_time = 05/08/09 13:42:41

[settings]
systray_visible = 0

[refresh]
rate = 30
enable = true
type = 0

[polling]
enable = false
device_list =
interval = 5

-------------------------------
| DISCOVERED PARALLEL DEVICES |
-------------------------------

No devices found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_LaserJet_1018
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/HP_LaserJet_1018?serial=KP2PXGM
PPD: /etc/cups/ppd/HP_LaserJet_1018.ppd
PPD Description: HP LaserJet 1018 Foomatic/hpijs, hpijs 2.8.12
Printer status: printer HP_LaserJet_1018 disabled since Fri 08 MPaused9 12:20:43 PM EDT -
error: Required plug-in status: Not installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1018?serial=KP2PXGM
error: Device not found

Printing-Support
----------------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/usb/HP_LaserJet_1018?serial=KP2PXGM
PPD: /etc/cups/ppd/Printing-Support.ppd
PPD Description: HP LaserJet 1018 Foomatic/foo2zjs (recommended)
Printer status: printer Printing-Support disabled since Fri 08 MUnplugged or turned off -
error: Required plug-in status: Not installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1018?serial=KP2PXGM
error: Device not found

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

-----------
| SUMMARY |
-----------

error: 4 errors and/or warnings.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
momanddad@Home:~$

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu cups Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Fred Dyck (freddyck) said : 		#1

I checked the USB cables and plugs which seem to be ok. I don't know why it can't discover the printer device on the USB port. The mouse which is on a USB port works fine. I swapped the printer and mouse ports and the mouse still works fine but not the printer. Where do I look next?

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Fred Dyck (freddyck) said : 		#3

I am sorry I did not convey properly that the printer is working fine now. The problem was corrected in one of your software updates.

Revision history for this message
Tom (tom6) said : 		#4

Hi :)

Thanks for letting us know it's all working now. Often that's exactly how things get fixed so i was glad to hear they fixed it. Sorry no-one got back to you about this previously

Thanks and regards from
Tom :)

Revision history for this message
Fred Dyck (freddyck) said : 		#5

Tom, Thanks for your interest. Unfortunately, Ubuntu came up with new upgrades that rendered my printer useless. Anup tried to help me, without success. I have been without use of my printer for two months now. I am strongly considering a new operating system for the use of my printer. Video downloads are another problem but that is not a priority now. I don't want to be a nuisance. If anyone wants to tackle my problem let me know. thanks for all the help in the past. Fred Dyck

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #70481]: hp 1018 printer not working after ubuntu 9.04 upgrade
> Date: Fri, 22 Jan 2010 13:41:37 +0000
>
> Your question #70481 on cups in ubuntu changed:
> https://answers.edge.launchpad.net/ubuntu/+source/cups/+question/70481
>
> Tom posted a new comment:
> Hi :)
>
> Thanks for letting us know it's all working now. Often that's exactly
> how things get fixed so i was glad to hear they fixed it. Sorry no-one
> got back to you about this previously
>
> Thanks and regards from
> Tom :)
>
> --
> You received this question notification because you are a direct
> subscriber of the question.

_________________________________________________________________
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Revision history for this message
Fred Dyck (freddyck) said : 		#6

I tried to reload the plugin to correct my 'unknown error' and this is what I got.

momanddad@Home:~$ sudo hp-plugin

HP Linux Imaging and Printing System (ver. 3.9.10)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

/Checking for network connection...
Downloading configuration file from: http://hplip.sf.net/plugin.conf
Checking for network connection...
Downloading plug-in from: http://www.linuxprinting.org/download/printdriver/auxfiles/HP/plugins/hplip-3.9.10-plugin.run
Receiving digital keys: /usr/bin/gpg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x9013c005
Verifying archive integrity... All good.
Uncompressing HPLIP 3.9.10 Plugin Self Extracting Archive.................................

HP Linux Imaging and Printing System (ver. 3.9.10)
Plugin Installer ver. 3.0

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.9.10
Installed HPLIP version: 3.9.10
Number of files to install: 28

Done.

Downloading firmware to device hp:/usb/HP_LaserJet_1018?serial=KP2PXGM...
error: Device busy: hp:/usb/HP_LaserJet_1018?serial=KP2PXGM
error: unable to open channel
error: Device busy: hp:/usb/HP_LaserJet_1018?serial=KP2PXGM
error: unable to open channel
error: Channel write error
error: An error occured: Device I/O error
error: Firmware download to device failed. hp:/usb/HP_LaserJet_1018?serial=KP2PXGM
 Plug-in installation successful.

Done.
momanddad@Home:~$

What did I do wrong?

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #70481]: hp 1018 printer not working after ubuntu 9.04 upgrade
> Date: Fri, 22 Jan 2010 13:41:37 +0000
>
> Your question #70481 on cups in ubuntu changed:
> https://answers.edge.launchpad.net/ubuntu/+source/cups/+question/70481
>
> Tom posted a new comment:
> Hi :)
>
> Thanks for letting us know it's all working now. Often that's exactly
> how things get fixed so i was glad to hear they fixed it. Sorry no-one
> got back to you about this previously
>
> Thanks and regards from
> Tom :)
>
> --
> You received this question notification because you are a direct
> subscriber of the question.

_________________________________________________________________

Revision history for this message
Tom (tom6) said : 		#7

Hi :)

Please re-post this as a new question
https://answers.launchpad.net/ubuntu/+addquestion
perhaps also at
http://www.linuxquestions.org

Launchpad can only handle most recently asked questions and often the Answers Team races through all the shortest questions first so when you re-post please keep it very brief. You can always copy&paste this link back to this question so that people can see the detail you gave here
https://answers.launchpad.net/ubuntu/+source/cups/+question/70481

When i was answering questions in here it seemed the best answers were
given when the question was posted just as americans were getting back
from work. This was weird because most of the answerers lived in Europe
or Asia at that time lol.

Anyway, good luck and regards from
Tom :)

Revision history for this message
Tom (tom6) said : 		#8

Hi :)

For the multimedia issue to do with video please first work through this work-sheet
https://help.ubuntu.com/community/Medibuntu
This usually fixes most multimedia issue or at least makes them a lot easier to solve. If it doesn't solve the entire problem in one go then i would ask a new separate question about it
https://answers.launchpad.net/ubuntu/+addquestion
perhaps also at
http://www.linuxquestions.org

For the printer problem all i can think of is making sure that you have "cups" & "hplip" installed, that usually sorts problems out but i would definitely post a separate new question about this too
https://answers.launchpad.net/ubuntu/+addquestion
perhaps also at
http://www.linuxquestions.org

Good luck and regards from
Tom :)

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