Lexmark printer s605-cups server error

Asked by John Heath

Since loading Ubuntu 10-04 I cannot use my Lexmark s605 printer. I get this message -
  CUPS SERVER ERROR, There was an error during the CUPS operation: 'client -error-document-format-not-supported'.
  I have tried to download the driver from Lexmark, but at the last minute when it is about to install it asks for AUTHENTICATION password.The only password I use is my signing in password, but it does not recognise this. I'm puzzled, can anyone help please ?.

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Ubuntu cups Edit question
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Revision history for this message
Eliah Kagan (degeneracypressure) said :
#1

Your login password is probably the password that it is asking for. What does the screen where you are being prompted for your password look like? Also, please open a Terminal window (Ctrl+Alt+T) and run this command (by copying it to the clipboard, pasting it into the Terminal, and pressing enter):

lsb_release -a; uname -a; groups $USER; gconftool -R /apps/gksu; sudo echo success

You may be prompted for your password. If so, enter your login password, and press enter. Don't worry that you don't see any placeholder characters, like *, and that nothing seems to be happening when you enter your password. Try to type it carefully--if authentication fails, maybe type it again. But this is a diagnostic procedure to determine if authentication of a certain kind is broken on your system, so it might not work. Whether or not it does, please then select all the text in the Terminal (Edit > Select All), copy it to the clipboard (Edit > Copy), and paste it here.

Revision history for this message
John Heath (heathj2) said :
#2

john36@john36-desktop:~$ lsb_release-a;uname-a;groups
lsb_release-a: command not found
uname-a: command not found
john36 adm dialout cdrom plugdev lpadmin admin sambashare
john36@john36-desktop:~$ $USER;gconftool-R /apps/gksu;sudo echo success
john36: command not found
No command 'gconftool-R' found, did you mean:
 Command 'gconftool-2' from package 'gconf2' (main)
gconftool-R: command not found
[sudo] password for john36:
Sorry, try again.
[sudo] password for john36:
success
john36@john36-desktop:~$

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#3

Please run the command by copying it to the clipboard and pasting it into the Terminal, as I asked, instead of typing it manually. There are several typos, as you entered it.

Also, if the command is split into multiple lines in your email, please copy it from the web interface at https://answers.launchpad.net/ubuntu/+source/cups/+question/176866 instead.

Revision history for this message
John Heath (heathj2) said :
#4

john36@john36-desktop:~$ sb_release -a; uname -a; groups $USER; gconftool -R /apps/gksu; sudo echo success
No command 'sb_release' found, did you mean:
 Command 'lsb_release' from package 'lsb-release' (main)
sb_release: command not found
Linux john36-desktop 2.6.32-34-generic #77-Ubuntu SMP Tue Sep 13 19:40:53 UTC 2011 i686 GNU/Linux
john36 : john36 adm dialout cdrom plugdev lpadmin admin sambashare
 sudo-mode = true
 prompt = false
 force-grab = false
 save-to-keyring = false
 display-no-pass-info = false
 disable-grab = false
 save-keyring = session
[sudo] password for john36:

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#5

The first character of the command, a lower-case 'l', was left off. Please run:

lsb_release -a

That will provide the missing information.

Please also run this again:

sudo echo success

This time, when prompted for your password, please follow the instructions in post #1 to attempt to provide it. Then select the text from the Terminal and post it here. The goal of that command is to see if you are able to perform an action as root via sudo from the command-line. Since sudo-mode was set to true in the gksu gconf settings (as it should be), this is particularly relevant.

Revision history for this message
John Heath (heathj2) said :
#6

On 1 November 2011 16:30, Eliah Kagan
<email address hidden>wrote:

> Your question #176866 on cups in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/cups/+question/176866
>
> Status: Open => Needs information
>
> Eliah Kagan requested more information:
> The first character of the command, a lower-case 'l', was left off.
> Please run:
>
> lsb_release -a
>
> That will provide the missing information.
>
> Please also run this again:
>
> sudo echo success
>
> This time, when prompted for your password, please follow the
> instructions in post #1 to attempt to provide it. Then select the text
> from the Terminal and post it here. The goal of that command is to see
> if you are able to perform an action as root via sudo from the command-
> line. Since sudo-mode was set to true in the gksu gconf settings (as it
> should be), this is particularly relevant.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/cups/+question/176866
>
> You received this question notification because you asked the question.
>

Revision history for this message
John Heath (heathj2) said :
#7

On 1 November 2011 20:09, J Heath <email address hidden> wrote:

>
>
> On 1 November 2011 16:30, Eliah Kagan <
> <email address hidden>> wrote:
>
>> Your question #176866 on cups in Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+source/cups/+question/176866
>>
>> Status: Open => Needs information
>>
>> Eliah Kagan requested more information:
>> The first character of the command, a lower-case 'l', was left off.
>> Please run:
>>
>> lsb_release -a
>>
>> That will provide the missing information.
>>
>> Please also run this again:
>>
>> sudo echo success
>>
>> This time, when prompted for your password, please follow the
>> instructions in post #1 to attempt to provide it. Then select the text
>> from the Terminal and post it here. The goal of that command is to see
>> if you are able to perform an action as root via sudo from the command-
>> line. Since sudo-mode was set to true in the gksu gconf settings (as it
>> should be), this is particularly relevant.
>>
>> --
>> To answer this request for more information, you can either reply to
>> this email or enter your reply at the following page:
>> https://answers.launchpad.net/ubuntu/+source/cups/+question/176866
>>
>> You received this question notification because you asked the question.
>>
>
>

Revision history for this message
John Heath (heathj2) said :
#8

john36@john36-desktop:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 10.04.3 LTS
Release: 10.04
Codename: lucid
john36@john36-desktop:~$
john36@john36-desktop:~$ sudo echo success
[sudo] password for john36:
success
john36@john36-desktop:~$

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#9

Everything seems to be in order, in terms of your ability to authenticate and perform administrative tasks.

Can you provide a link to the Lexmark download page? Can you describe how you are trying to use the file?

Revision history for this message
John Heath (heathj2) said :
#10

this is the link - http://support.lexmark.com/index?page=productSelection&linkSelected=node0&userlocale=EN_UK&locale=EN

Select the printer model S605.
From 'Recommended downloads' - select - Printer driver (without jre) for 32 bit linux distros. with rpm based packaging.
Download.
1.From the 'read only' file, selected 'EXTRACT'
2.john 36 - file browser opened
3.Selected 'lexmark-inkjet-legacy-1.0-1.i386 rpm.sh'
4.Lexmark linux installer - This will install the driver. After installation, you will be guided in configuring your printer. Do not connect the Printer! . until told.
5.License agreement. ticked
6.Authentication: This operation requires root (administrative) privileges.. Please enter the administrative password. (typed - -john 36). INCORRECT PASSWORD - PLEASE RETYPE.

Tried several times but it would not accept my password.

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#11

At http://support.lexmark.com/index?locale=en&page=product&productCode=LEXMARK_INTERACT_S605&segment=SUPPORT&userlocale=EN_UK&frompage=null#1 (the Lexmark Interact S605 page), it seems that you selected, "Printer driver (without JRE) for 32-bit Linux distributions with RPM-based packaging."

You need to select "Printer driver (without JRE) for 32-bit Linux distributions with Debian-based packaging". To see this option, you must click "More." Or use this direct link: http://support.lexmark.com/index?docLocale=en_US&page=content&segType=driverSegmentLINUX_UNIX&id=DR20547&locale=EN&userlocale=EN_UK

Then open a Terminal window (Ctrl+Alt+T). Assuming you downloaded this to your Downloads folder, go to that folder, by running this command (paste or carefully type it into the Terminal, and press enter):

cd ~/Downloads

Then run these commands to extract the file and run the installer:

tar xzf lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
chmod +x lexmark-inkjet-legacy-1.0-1.i386.deb.sh
sudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh

You'll be asked for your password--type it in and press enter. That should work.

If there are problems, please select all the text in the Terminal (Edit > Select All), copy it to the clipboard (Edit > Copy), and paste it here.

Revision history for this message
John Heath (heathj2) said :
#12

john36@john36-desktop:~$ tar xzf
lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gztar xzf
lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
tar: lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gztar: Cannot open: No
such file or directory
tar: Error is not recoverable: exiting now
tar: Child returned status 2
tar: xzf: Not found in archive
tar: lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz: Not found in archive
tar: Exiting with failure status due to previous errors
john36@john36-desktop:~$ chmod +x lexmark-inkjet-legacy-1.0-1.i386.deb.sh
john36@john36-desktop:~$ sudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh
[sudo] password for john36:
Sorry, try again.
[sudo] password for john36:
Verifying archive integrity... All good.
Uncompressing
nixstaller..........................................................................................
Collecting info for this system...
Operating system: linux
CPU Arch: x86
TRACKING IDENT = 140509
cpu speed = 2612 MHz
ram size = 939.05078125 MB
hd avail = 65359 MB
Status of Common Unix Printing System: cupsd is running.
john36@john36-desktop:~$ tar xzf
lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gztar xzf
lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
tar: lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gztar: Cannot open: No
such file or directory
tar: Error is not recoverable: exiting now
tar: Child returned status 2
tar: xzf: Not found in archive
tar: lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz: Not found in archive
tar: Exiting with failure status due to previous errors
john36@john36-desktop:~$ chmod +x lexmark-inkjet-legacy-1.0-1.i386.deb.sh
john36@john36-desktop:~$ sudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh
[sudo] password for john36:
Sorry, try again.
[sudo] password for john36:
Verifying archive integrity... All good.
Uncompressing
nixstaller..........................................................................................

I did get as far as starting the install but lexmark dropdown box said
that I needed 'LEXMARK-INKJET-LEGACY-wJRE-2.0.1'
I've tried to get this but without sucess. Lexmark have sugested I install
the driver 'without wJRE'. That's my next step but I don't hold out much
hope. I take it I can still use the install commands that you have sent me.

On 6 November 2011 15:55, Eliah Kagan
<email address hidden>wrote:

> Your question #176866 on cups in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/cups/+question/176866
>
> Status: Open => Answered
>
> Eliah Kagan proposed the following answer:
> At
>
> http://support.lexmark.com/index?locale=en&page=product&productCode=LEXMARK_INTERACT_S605&segment=SUPPORT&userlocale=EN_UK&frompage=null#1
> (the Lexmark Interact S605 page), it seems that you selected, "Printer
> driver (without JRE) for 32-bit Linux distributions with RPM-based
> packaging."
>
> You need to select "Printer driver (without JRE) for 32-bit Linux
> distributions with Debian-based packaging". To see this option, you must
> click "More." Or use this direct link:
>
> http://support.lexmark.com/index?docLocale=en_US&page=content&segType=driverSegmentLINUX_UNIX&id=DR20547&locale=EN&userlocale=EN_UK
>
> Then open a Terminal window (Ctrl+Alt+T). Assuming you downloaded this
> to your Downloads folder, go to that folder, by running this command
> (paste or carefully type it into the Terminal, and press enter):
>
> cd ~/Downloads
>
> Then run these commands to extract the file and run the installer:
>
> tar xzf lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
> chmod +x lexmark-inkjet-legacy-1.0-1.i386.deb.sh
> sudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh
>
> You'll be asked for your password--type it in and press enter. That
> should work.
>
> If there are problems, please select all the text in the Terminal (Edit
> > Select All), copy it to the clipboard (Edit > Copy), and paste it
> here.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/cups/+question/176866/+confirm?answer_id=10
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/cups/+question/176866
>
> You received this question notification because you asked the question.
>

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#13

The following suggests that the driver was successfully installed:

john36@john36-desktop:~$ chmod +x lexmark-inkjet-legacy-1.0-1.i386.deb.sh
john36@john36-desktop:~$ sudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh
[sudo] password for john36:
Sorry, try again.
[sudo] password for john36:
Verifying archive integrity... All good.
Uncompressing
nixstaller..........................................................................................
Collecting info for this system...
Operating system: linux
CPU Arch: x86
TRACKING IDENT = 140509
cpu speed = 2612 MHz
ram size = 939.05078125 MB
hd avail = 65359 MB
Status of Common Unix Printing System: cupsd is running.

Is that not the case? Can you go to http://localhost:631 in a browser and set up the printer?

If that doesn't work, then please describe what happens when you try, and please also indicate the approximate date/time that you had run the installer (as you detailed in post #12, as numbered at https://answers.launchpad.net/ubuntu/+source/cups/+question/176866), and include the output of this command in the Terminal:

tail /var/log/dpkg.log

Revision history for this message
John Heath (heathj2) said :
#14

At last, it works !. Thank you very much for all your help and patience. I'll keep this installation information in the hope that it will work on any updated distros I may install at a later date.

Can you help with this problem?

Provide an answer of your own, or ask John Heath for more information if necessary.

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