Bluetooth not working on an HP 2000-410US

Asked by Technical Support on 2012-01-31

HP 2000-410 US laptop computer running ubuntu-11.10-desktop-i386 with all updates.

Bluetooth behaves normally except nothing appears when searching for discoverable devices. Making bluetooth visible, it can't be seen. I assume there is a problem with drivers. No clue on the HP site. What do you suggest?

Question information

Language:
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Status:
Answered
For:
Ubuntu bluez Edit question
Assignee:
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Last query:
2012-02-07
Last reply:
2012-07-31

Try:

sudo /etc/init.d/bluetooth restart

Then retry, it can help. If so we can make it happen at boot

Thanks . . . no change. Bluetooth remains inoperative.

I suggest you report a bug

Make sure you have the latest BIOS too.

Can you also give the output of:

dmesg | grep -i blue

HP has just come out with an updated bios. I'm running F.32 - the new one is F.33

I am running F.32 and HP just came out with F.33. Since it's only available as a windows .exe file, I tried installing it using Wine. The installation failed with the following message:

"InsydeFlash cannot load the driver. Please close all applications. If you run this utility in Windows 7, please run as Administrator."

Apart from Q4wine and whatever else Wine chooses to run on its own, there were no other applications open in Wine. As for running as an Administrator, I believe Wine takes care of it.

Since Windows appeared to run okay under the current bios the update isn't absolutely necessary. Still, I would like to be able to run the installer if I could. I see no reason for Windows or Mac to be able to do anything Ubuntu can't :-)

Here's the dmesg:

[ 14.667401] Bluetooth: Core ver 2.16
[ 14.667421] Bluetooth: HCI device and connection manager initialized
[ 14.667423] Bluetooth: HCI socket layer initialized
[ 14.667424] Bluetooth: L2CAP socket layer initialized
[ 14.667756] Bluetooth: SCO socket layer initialized
[ 14.890769] Bluetooth: Generic Bluetooth USB driver ver 0.6
[ 31.058641] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 31.058644] Bluetooth: BNEP filters: protocol multicast
[ 31.840921] Bluetooth: RFCOMM TTY layer initialized
[ 31.840926] Bluetooth: RFCOMM socket layer initialized
[ 31.840928] Bluetooth: RFCOMM ver 1.11

Is bluez installed ?
Try
$ sudo apt-get install bluez blueman

small bluetooth symbols will appear in the top right in the bar
from there you can click on them and pair and transfer data.

Yes, it's standard with Ubuntu

I am able to bring up the "Set up new service. . . ." screen, but discoverable devices don't show up.

can you please run
$ hcitool scan
with your device you are trying to connect with its bluetooth switched
on and discoverable

On 2/4/12, Technical Support <email address hidden> wrote:
> Question #186364 on bluez in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/bluez/+question/186364
>
> Status: Answered => Open
>
> Technical Support is still having a problem:
> Yes, it's standard with Ubuntu
>
> I am able to bring up the "Set up new service. . . ." screen, but
> discoverable devices don't show up.
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

It says "Scanning ..." for about 10 seconds, then exits. I tried a number of times with different devices.

please try running
$ hciconfig
it should output something like this:
hci0: Type: USB
 BD Address: 00:01:02:03:04:05 ACL MTU: 1021:8 SCO MTU: 64:1
 UP RUNNING PSCAN
 RX bytes:1060 acl:0 sco:0 events:41 errors:0
 TX bytes:1377 acl:0 sco:0 commands:38 errors:0

try running
$ lsusb
$ lspci

and provide me the output

On 2/5/12, Technical Support <email address hidden> wrote:
> Question #186364 on bluez in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/bluez/+question/186364
>
> Status: Answered => Open
>
> Technical Support is still having a problem:
> It says "Scanning ..." for about 10 seconds, then exits. I tried a
> number of times with different devices.
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

hciconfig:

 BD Address: 74:DE:2B:9F:47:A0 ACL MTU: 1022:8 SCO MTU: 183:5
 UP RUNNING PSCAN
 RX bytes:1396 acl:0 sco:0 events:47 errors:0
 TX bytes:1186 acl:0 sco:0 commands:47 errors:0

lsusb:

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 04f2:b293 Chicony Electronics Co., Ltd
Bus 001 Device 004: ID 0cf3:311d Atheros Communications, Inc.

lspci:

00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB Controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b5)
00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5)
00:1d.0 USB Controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation HM65 Express Chipset Family LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 05)
02:00.0 Network controller: Atheros Communications Inc. AR9485 Wireless Network Adapter (rev 01)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5116 PCI Express Card Reader (rev 01)

Bus 001 Device 004: ID 0cf3:311d Atheros Communications, Inc.
says you have a Atheros Communication bluetooth adapter.

hciconfig:

       BD Address: 74:DE:2B:9F:47:A0 ACL MTU: 1022:8 SCO MTU: 183:5
       UP RUNNING PSCAN
       RX bytes:1396 acl:0 sco:0 events:47 errors:0
       TX bytes:1186 acl:0 sco:0 commands:47 errors:0

says that your bluetooth is up and running ...

is "blueman" installed ?
try installing it. It is not blueZ but uses bluez and is more user
friendly and gives more humane error messages...
$ sudo apt-get install blueman

if even then its not working then there must be some bug,
file /var/log/syslog may provide insight, why exactly its failing.

On 2/5/12, Technical Support <email address hidden> wrote:
> Question #186364 on bluez in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/bluez/+question/186364
>
> Status: Answered => Open
>
> Technical Support is still having a problem:
> hciconfig:
>
> BD Address: 74:DE:2B:9F:47:A0 ACL MTU: 1022:8 SCO MTU: 183:5
> UP RUNNING PSCAN
> RX bytes:1396 acl:0 sco:0 events:47 errors:0
> TX bytes:1186 acl:0 sco:0 commands:47 errors:0
>
> lsusb:
>
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
> Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
> Bus 001 Device 003: ID 04f2:b293 Chicony Electronics Co., Ltd
> Bus 001 Device 004: ID 0cf3:311d Atheros Communications, Inc.
>
> lspci:
>
> 00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family
> DRAM Controller (rev 09)
> 00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core
> Processor Family Integrated Graphics Controller (rev 09)
> 00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series
> Chipset Family MEI Controller #1 (rev 04)
> 00:1a.0 USB Controller: Intel Corporation 6 Series/C200 Series Chipset
> Family USB Enhanced Host Controller #2 (rev 05)
> 00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family
> High Definition Audio Controller (rev 05)
> 00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family
> PCI Express Root Port 1 (rev b5)
> 00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family
> PCI Express Root Port 3 (rev b5)
> 00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family
> PCI Express Root Port 5 (rev b5)
> 00:1d.0 USB Controller: Intel Corporation 6 Series/C200 Series Chipset
> Family USB Enhanced Host Controller #1 (rev 05)
> 00:1f.0 ISA bridge: Intel Corporation HM65 Express Chipset Family LPC
> Controller (rev 05)
> 00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset
> Family 6 port SATA AHCI Controller (rev 05)
> 00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus
> Controller (rev 05)
> 01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd.
> RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 05)
> 02:00.0 Network controller: Atheros Communications Inc. AR9485 Wireless
> Network Adapter (rev 01)
> 03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5116 PCI
> Express Card Reader (rev 01)
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

Installed blueman. It made the failure to find anything much more pleasant :-)

Syslog:

Feb 5 03:23:41 d dbus[823]: [system] Activating service name='org.blueman.Mechanism' (using servicehelper)
Feb 5 03:23:41 d blueman-mechanism: Starting blueman-mechanism
Feb 5 03:23:41 d dbus[823]: [system] Successfully activated service 'org.blueman.Mechanism'
Feb 5 03:23:41 d blueman-mechanism: loading Config
Feb 5 03:23:41 d blueman-mechanism: loading Network
Feb 5 03:23:41 d blueman-mechanism: loading Ppp
Feb 5 03:23:41 d blueman-mechanism: loading RfKill
Feb 5 03:24:11 d blueman-mechanism: Exiting
Feb 5 03:24:51 d bluetoothd[1033]: Discovery session 0xb7c5e148 with :1.206 activated
Feb 5 03:25:01 d bluetoothd[1033]: Stopping discovery
Feb 5 03:25:34 d bluetoothd[1033]: Discovery session 0xb7c6e080 with :1.206 activated
Feb 5 03:25:44 d bluetoothd[1033]: Stopping discovery

Nothing wrong in syslog .. Everything seems to work but it does'nt !!!
From syslog it seems nothing is failing ..
Did the laptop come preloaded with Ubuntu ?
Or was it Windows 7 ?
From the information, I am beginning to suspect it to be a hardware
issue rather than a driver or software issue....
If Windows 7 was preloaded .. did it work when it was running Windows ?

On 2/5/12, Technical Support <email address hidden> wrote:
> Question #186364 on bluez in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/bluez/+question/186364
>
> Status: Answered => Open
>
> Technical Support is still having a problem:
> Installed blueman. It made the failure to find anything much more
> pleasant :-)
>
> Syslog:
>
> Feb 5 03:23:41 d dbus[823]: [system] Activating service
> name='org.blueman.Mechanism' (using servicehelper)
> Feb 5 03:23:41 d blueman-mechanism: Starting blueman-mechanism
> Feb 5 03:23:41 d dbus[823]: [system] Successfully activated service
> 'org.blueman.Mechanism'
> Feb 5 03:23:41 d blueman-mechanism: loading Config
> Feb 5 03:23:41 d blueman-mechanism: loading Network
> Feb 5 03:23:41 d blueman-mechanism: loading Ppp
> Feb 5 03:23:41 d blueman-mechanism: loading RfKill
> Feb 5 03:24:11 d blueman-mechanism: Exiting
> Feb 5 03:24:51 d bluetoothd[1033]: Discovery session 0xb7c5e148 with :1.206
> activated
> Feb 5 03:25:01 d bluetoothd[1033]: Stopping discovery
> Feb 5 03:25:34 d bluetoothd[1033]: Discovery session 0xb7c6e080 with :1.206
> activated
> Feb 5 03:25:44 d bluetoothd[1033]: Stopping discovery
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

It was originally Windows 7.

Under Windows, scanning works normally. I tried a second HP 2000-400US laptop. Same problem. Works in Windows, not in Ubuntu.

Not to confuse the subject, but I tried booting a few of other models of HP laptop under Ubuntu. They start off okay, then the screen blanks and never returns.

Booting other brands, some fail, others work perfectly. Including bluetooth.

same problem here with AR9485. It is a Sony Vaio T-Series Notebook.

hciconfig reports hci0 as up and running. Scanning does not show any devies. Doing the smae thing on a different notebook with a different wifi/bluetooth chip shows the visible devies.

sorry, did not mean to propose a answer... just wanted to add comment.

hi,

i got bluetooth working after asking the ath mailing list.
Here is the answer, that helped me https://lists.ath9k.org/pipermail/ath9k-devel/2012-July/009418.html.

Yevgeniy

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