Ubuntu
alsa-driver package

"sortie fictive" problem

Asked by gruau

I tried to fix a problem "sortie fictive, followed the https://help.ubuntu.com/community/SoundTroubleshootingProcedure
a bit quick and I end up with my sound card not found, and the microphone not working eihter, also
when I start Windows, both the internal sound and microphone are not there

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Revision history for this message
gruau (gruau) said : 		#2

I made all the steps of the troubleshooting quietly, here is what I get

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh
--2019-12-13 18:44:16-- http://www.alsa-project.org/alsa-info.sh
Résolution de www.alsa-project.org (www.alsa-project.org)… 207.180.221.201
Connexion à www.alsa-project.org (www.alsa-project.org)|207.180.221.201|:80… connecté.
requête HTTP transmise, en attente de la réponse… 301 Moved Permanently
Emplacement : https://www.alsa-project.org/alsa-info.sh [suivant]
--2019-12-13 18:44:17-- https://www.alsa-project.org/alsa-info.sh
Connexion à www.alsa-project.org (www.alsa-project.org)|207.180.221.201|:443… connecté.
requête HTTP transmise, en attente de la réponse… 301 Moved Permanently
Emplacement : https://git.alsa-project.org/?p=alsa-utils.git;a=blob_plain;f=alsa-info/alsa-info.sh [suivant]
--2019-12-13 18:44:17-- https://git.alsa-project.org/?p=alsa-utils.git;a=blob_plain;f=alsa-info/alsa-info.sh
Résolution de git.alsa-project.org (git.alsa-project.org)… 207.180.221.201
Connexion à git.alsa-project.org (git.alsa-project.org)|207.180.221.201|:443… connecté.
requête HTTP transmise, en attente de la réponse… 200 OK
Taille : non indiqué [application/x-sh]
Enregistre : «alsa-info.sh»

alsa-info.sh [ <=> ] 28,09K --.-KB/s ds 0,07s

2019-12-13 18:44:18 (406 KB/s) - «alsa-info.sh» enregistré [28768]

ALSA Information Script v 0.4.64
--------------------------------

This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.

  dmesg
  lspci
  lsmod
  aplay
  amixer
  alsactl
  /proc/asound/
  /sys/class/sound/
  ~/.asoundrc (etc.)

See './alsa-info.sh --help' for command line options.

cat: /proc/asound/version: No such file or directory
cat: /proc/asound/cards: No such file or directory
cat: /proc/asound/modules: No such file or directory
grep: /proc/asound/cards: No such file or directory
alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.82mCJPxKfT/alsactl.tmp: No such file or directory
Automatically upload ALSA information to www.alsa-project.org? [y/N] : y
Uploading information to www.alsa-project.org ... Done!

Your ALSA information is located at http://alsa-project.org/db/?f=38ad54d6226ab8eff9b78f9e2219cbaa751da4ba

Please inform the person helping you.

Revision history for this message
Manfred Hampl (m-hampl) said : 		#3

It seems that the driver modules are missing.

What is the output of the command
dpkg -l | grep ' linux-'

Maybe the command
sudo apt install linux-image-generic
helps to install the missing modules.

Revision history for this message
gruau (gruau) said : 		#4

Thanks warmly for helping me.
I'm starting to think my soundcard is broken, because it does not work
either on the windows boot,
and neither does the microphone. Do you know how I could check that?
All my trouble begin after wathing a move with my pc hooked through
hdmi, and also the sound
Fred

> sudo apt install linux-image-generic
> helps to install the missing modules.

Its not going to reinstall all linux?

> What is the output of the command
> dpkg -l | grep ' linux-'

ii linux-base 4.5ubuntu1~16.04.1
                          all Linux image base package
ii linux-firmware 1.157.22
                          all Firmware for Linux kernel drivers
ii linux-generic 4.4.0.170.178
                          amd64 Complete Generic Linux kernel and
headers
ii linux-headers-4.4.0-101 4.4.0-101.124
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-101-generic 4.4.0-101.124
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-103 4.4.0-103.126
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-103-generic 4.4.0-103.126
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-104 4.4.0-104.127
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-104-generic 4.4.0-104.127
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-109 4.4.0-109.132
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-109-generic 4.4.0-109.132
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-112 4.4.0-112.135
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-112-generic 4.4.0-112.135
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-169 4.4.0-169.198
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-169-generic 4.4.0-169.198
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-170 4.4.0-170.199
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-170-generic 4.4.0-170.199
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-21 4.4.0-21.37
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-21-generic 4.4.0-21.37
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-71 4.4.0-71.92
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-71-generic 4.4.0-71.92
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-72 4.4.0-72.93
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-72-generic 4.4.0-72.93
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-77 4.4.0-77.98
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-77-generic 4.4.0-77.98
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-92 4.4.0-92.115
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-92-generic 4.4.0-92.115
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-93 4.4.0-93.116
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-93-generic 4.4.0-93.116
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-96 4.4.0-96.119
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-96-generic 4.4.0-96.119
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-97 4.4.0-97.120
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-97-generic 4.4.0-97.120
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-4.4.0-98 4.4.0-98.121
                          all Header files related to Linux
kernel version 4.4.0
ii linux-headers-4.4.0-98-generic 4.4.0-98.121
                          amd64 Linux kernel headers for version
4.4.0 on 64 bit x86 SMP
ii linux-headers-generic 4.4.0.170.178
                          amd64 Generic Linux kernel headers
ii linux-image-4.4.0-101-generic 4.4.0-101.124
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-103-generic 4.4.0-103.126
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-104-generic 4.4.0-104.127
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-109-generic 4.4.0-109.132
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-112-generic 4.4.0-112.135
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
rc linux-image-4.4.0-116-generic 4.4.0-116.140
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
rc linux-image-4.4.0-119-generic 4.4.0-119.143
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
rc linux-image-4.4.0-121-generic 4.4.0-121.145
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-169-generic 4.4.0-169.198
                          amd64 Signed kernel image generic
ii linux-image-4.4.0-170-generic 4.4.0-170.199
                          amd64 Signed kernel image generic
ii linux-image-4.4.0-21-generic 4.4.0-21.37
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-71-generic 4.4.0-71.92
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-72-generic 4.4.0-72.93
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-77-generic 4.4.0-77.98
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-92-generic 4.4.0-92.115
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-93-generic 4.4.0-93.116
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-96-generic 4.4.0-96.119
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-97-generic 4.4.0-97.120
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-4.4.0-98-generic 4.4.0-98.121
                          amd64 Linux kernel image for version
4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-101-generic 4.4.0-101.124
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-103-generic 4.4.0-103.126
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-104-generic 4.4.0-104.127
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-109-generic 4.4.0-109.132
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-112-generic 4.4.0-112.135
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
rc linux-image-extra-4.4.0-116-generic 4.4.0-116.140
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
rc linux-image-extra-4.4.0-119-generic 4.4.0-119.143
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
rc linux-image-extra-4.4.0-121-generic 4.4.0-121.145
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-21-generic 4.4.0-21.37
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-71-generic 4.4.0-71.92
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-72-generic 4.4.0-72.93
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-77-generic 4.4.0-77.98
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-92-generic 4.4.0-92.115
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-93-generic 4.4.0-93.116
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-96-generic 4.4.0-96.119
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-97-generic 4.4.0-97.120
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-extra-4.4.0-98-generic 4.4.0-98.121
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-image-generic 4.4.0.170.178
                          amd64 Generic Linux kernel image
ii linux-libc-dev:amd64 4.4.0-170.199
                          amd64 Linux Kernel Headers for
development
ii linux-modules-4.4.0-169-generic 4.4.0-169.198
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-modules-4.4.0-170-generic 4.4.0-170.199
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-modules-extra-4.4.0-169-generic 4.4.0-169.198
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-modules-extra-4.4.0-170-generic 4.4.0-170.199
                          amd64 Linux kernel extra modules for
version 4.4.0 on 64 bit x86 SMP
ii linux-signed-generic 4.4.0.170.178
                          amd64 Complete Signed Generic Linux
kernel and headers (dummy transitional package)
ii linux-signed-image-4.4.0-101-generic 4.4.0-101.124
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-103-generic 4.4.0-103.126
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-104-generic 4.4.0-104.127
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-109-generic 4.4.0-109.132
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-112-generic 4.4.0-112.135
                          amd64 Signed kernel image generic
rc linux-signed-image-4.4.0-116-generic 4.4.0-116.140
                          amd64 Signed kernel image generic
rc linux-signed-image-4.4.0-119-generic 4.4.0-119.143
                          amd64 Signed kernel image generic
rc linux-signed-image-4.4.0-121-generic 4.4.0-121.145
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-21-generic 4.4.0-21.37
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-71-generic 4.4.0-71.92
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-72-generic 4.4.0-72.93
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-77-generic 4.4.0-77.98
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-92-generic 4.4.0-92.115
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-93-generic 4.4.0-93.116
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-96-generic 4.4.0-96.119
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-97-generic 4.4.0-97.120
                          amd64 Signed kernel image generic
ii linux-signed-image-4.4.0-98-generic 4.4.0-98.121
                          amd64 Signed kernel image generic
ii linux-signed-image-generic 4.4.0.170.178
                          amd64 Signed Generic Linux kernel and
headers (dummy transitional package)
ii linux-sound-base 1.0.25+dfsg-0ubuntu5
                          all base package for ALSA and OSS
sound systems

Revision history for this message
Manfred Hampl (m-hampl) said : 		#5

Are you sure that you sound card is enabled in the BIOS? Maybe it helps if you disable and re-enable it.

Remark: The command "sudo apt install linux-image-generic" would only install additional packages, but in your case it is already installed, so it will not do anything and will not help.

Revision history for this message
gruau (gruau) said : 		#6

Is this possible that it got disabled?
I thought about looking in the BIOS but I'm afraid I screw up the whole
laptop
I never did that
----------------------------------------------
I tried infact to boot using something different that the usual linux
boot but
I could not see the sound card, it may be was not the bios
Fred

Le 16-12-2019 09:38, Manfred Hampl a écrit :
> Your question #687076 on alsa-driver in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/687076
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Are you sure that you sound card is enabled in the BIOS? Maybe it helps
> if you disable and re-enable it.
>
> Remark: The command "sudo apt install linux-image-generic" would only
> install additional packages, but in your case it is already installed,
> so it will not do anything and will not help.

Revision history for this message
Manfred Hampl (m-hampl) said : 		#7

If the sound card does not work in Windows either, then it can be broken, but it also can be disabled in BIOS, which would make it inaccessible for all operating systems.

If you are afraid to make wrong setings, I suggest that as a first step you just _look_ into the BIOS settings, without making changes.

Revision history for this message
gruau (gruau) said : 		#8

I selected system "setup" upon booting, and it shows stuff about the
bios
but I can see anything about sound card.
I remember having browsed the bios in another more friendly way with
oldfashioned screen
where i could indeed enable or disable stuff,
so it seemds I do not know how to go into the bios.
My laptop is the asus zen
Fred

Le 16-12-2019 10:17, Manfred Hampl a écrit :
> Your question #687076 on alsa-driver in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/687076
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> If the sound card does not work in Windows either, then it can be
> broken, but it also can be disabled in BIOS, which would make it
> inaccessible for all operating systems.
>
> If you are afraid to make wrong setings, I suggest that as a first step
> you just _look_ into the BIOS settings, without making changes.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#9

Try setting BIOS to fail safe settings, then reconfigure. May help

Revision history for this message
gruau (gruau) said : 		#10

Hello Manfred,
I searched how to handle the Bios,
I followed instruction to try to disable enable the sound card,
but I did not see any audio section and button to enable disable the
sound card
perhaps that would mean that the sound card is KO?
Fred

Le 16-12-2019 10:17, Manfred Hampl a écrit :
> Your question #687076 on alsa-driver in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/687076
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> If the sound card does not work in Windows either, then it can be
> broken, but it also can be disabled in BIOS, which would make it
> inaccessible for all operating systems.
>
> If you are afraid to make wrong setings, I suggest that as a first step
> you just _look_ into the BIOS settings, without making changes.

Revision history for this message
Launchpad Janitor (janitor) said : 		#11

This question was expired because it remained in the 'Open' state without activity for the last 15 days.