Lost video viewing ability after update

I am having the exact same problem. I have been on Youtube, always able to view videos. After the latest update a day or two go, I'm having problems.

If I find a solution I will let you know. I am hoping to learn how to
restore the system to before the update. Or maybe an update will fix the
update!

On Sun, Feb 13, 2011 at 7:36 PM, Michelle Walker <
<email address hidden>> wrote:

> Your question #145275 on yelp in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/yelp/+question/145275
>
> Michelle Walker posted a new comment:
> I am having the exact same problem. I have been on Youtube, always able
> to view videos. After the latest update a day or two go, I'm having
> problems.
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

Thanks, glad to know it's not me.

On Sun, Feb 13, 2011 at 8:54 PM, Major Murray <
<email address hidden>> wrote:

> Question #145275 on yelp in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/yelp/+question/145275
>
> Major Murray gave more information on the question:
> If I find a solution I will let you know. I am hoping to learn how to
> restore the system to before the update. Or maybe an update will fix the
> update!
>
> On Sun, Feb 13, 2011 at 7:36 PM, Michelle Walker <
> <email address hidden>> wrote:
>
> > Your question #145275 on yelp in ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+source/yelp/+question/145275
> >
> > Michelle Walker posted a new comment:
> > I am having the exact same problem. I have been on Youtube, always able
> > to view videos. After the latest update a day or two go, I'm having
> > problems.
> >
> > --
> > You received this question notification because you are a direct
> > subscriber of the question.
> >
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

The site shows my status as 'answered'. I hope this does not indicate to the possible advice givers out there that the problem is solved. It is not solved. I have merely had a bit of conversation with another user who has the same problem.

Status is still NEED HELP.

@Major Murray

Let's deal with your Flash problem (the problem viewing embedded videos in websites) here in this question. If you're still experiencing the problem with your email, please post a separate question about that.

Please open a Terminal window (Applications > Accessories > Terminal) and run this command, which should provide useful diagnostic information for solving this problem:

dpkg -l | grep flash; dpkg -l | grep gnash; dpkg -l | grep swf

Then select all the text in the Terminal (Edit > Select All), copy it to the clipboard (Edit > Copy), and paste it here.

@Michelle Walker

The status of this question changed to Answered because when someone other than the asker of a question replies to it by email, Launchpad assumes that person (in this case you) is offering an answer. To post comments in this question without changing its status, come to the question page (https://answers.launchpad.net/ubuntu/+source/yelp/+question/145275), type your comment in the textbox, and click "Just Add a Comment".

Your problem might be the same as Major Murray's, or it might be a separate problem. Therefore, you should ask a separate question. To do that, click https://launchpad.net/ubuntu/+source/flashplugin-nonfree/+addquestion. Please perform the same step I asked Major Murray to perform above, and include the text from the Terminal in your question. I might not be the person to respond to your question, but to ensure that I am aware of your question (so that I will respond to it if nobody else does before I get the chance to), please add a comment here with a link to your question.

@Michelle Walker
By the way, the link I said to click to post a separate question will probably be spanned across two lines in your email. Therefore, when you click it, you might come to a page with an error. If that happens, you can manually piece together the two pieces, or you can come to the web page for this question (use the first link), where that second link will be clickable. Or you can just create a new question in the usual way.

Eliah,

Here is the copied response to the command I put in the terminal window.

major@major:~$ dpkg -l | grep flash; dpkg -l | grep gnash; dpkg -l | grep
swf
ii adobe-flashplugin
10.2.152.27-0maverick1 Adobe Flash Player plugin
version 10
rc flashplugin-installer
10.1.102.65ubuntu0.9.10.1 Adobe Flash Player plugin
installer
ii browser-plugin-gnash
0.8.8-5ubuntu1 GNU Shockwave Flash (SWF)
player - Plugin for Mozilla and derivatives
ii gnash
0.8.8-5ubuntu1 GNU Shockwave Flash (SWF)
player
ii gnash-common
0.8.8-5ubuntu1 GNU Shockwave Flash (SWF)
player - Common files/libraries
ii mozilla-plugin-gnash
0.8.8-5ubuntu1 dummy package for renaming
to browser-plugin-gnash
ii swfdec-mozilla
0.8.8-5ubuntu1 dummy package for
transition to browser-plugin-gnash
rc libswfdec-0.8-0
0.8.4-1build1 SWF (Macromedia Flash)
decoder library
ii swfdec-mozilla
0.8.8-5ubuntu1 dummy package for
transition to browser-plugin-gnash
major@major:~$

On Mon, Feb 14, 2011 at 10:57 PM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #145275 on yelp in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/yelp/+question/145275
>
> Status: Open => Needs information
>
> Eliah Kagan requested for more information:
> @Major Murray
>
> Let's deal with your Flash problem (the problem viewing embedded videos
> in websites) here in this question. If you're still experiencing the
> problem with your email, please post a separate question about that.
>
> Please open a Terminal window (Applications > Accessories > Terminal)
> and run this command, which should provide useful diagnostic information
> for solving this problem:
>
> dpkg -l | grep flash; dpkg -l | grep gnash; dpkg -l | grep swf
>
> Then select all the text in the Terminal (Edit > Select All), copy it to
> the clipboard (Edit > Copy), and paste it here.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/yelp/+question/145275
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Yes I followed your previous email although I was a little unsure if I was
interpreting your instructions correctly. I can now see videos. Thanks

On Tue, Feb 15, 2011 at 9:33 PM, Eliah Kagan <
<email address hidden>> wrote:

> Question #145275 on flashplugin-nonfree in ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/145275
>
> Status: Open => Answered
>
> Eliah Kagan proposed the following answer:
> You have two different Flash plugins installed, and they are interfering
> with each other. One is Adobe's official non-free Flash plugin, which is
> proprietary, takes up a lot of CPU, crashes frequently, and has a lot of
> security bugs (which we hear about from the regular releases of security
> updates for it). The other is Gnash (GNU Flash, a free open-source
> software Flash plugin). Gnash is still experimental, doesn't work with a
> lot of Flash content, doesn't work correctly with a lot of Flash content
> it does work with, takes a lot of effort to get working with a lot of
> Flash content it does work with (including YouTube), and probably will
> crash from time to time as well. Most people prefer Adobe Flash. (At
> least so far. Gnash is improving in quality over time, and Adobe Flash
> seems not to be, so Gnash may compete better in the future.)
>
> I recommend you completely remove *all* the Flash plugins, and then
> reinstall just the one you want. So, to remove all of them, quit all
> package managers (e.g. Update Manager, Ubuntu Software Center, Synaptic
> Package Manager) and all web browsers (you'll want to copy this answer
> to a text or word processing document so you can still see it), and then
> run this command in the Terminal:
>
> sudo apt-get purge adobe-flashplugin \
> browser-plugin-gnash gnash gnash-common \
> mozilla-plugin-gnash swfdec-mozilla
>
> That command spans three lines, but it's still a single command, so copy
> it to the clipboard, and paste it into the Terminal window all at once,
> then press enter. When you run it, you may be prompted for your
> password. As you enter your password, you won't see any placeholder
> characters (like *). That's OK. Just type in your password and press
> enter.
>
> Then, if you want to install the Adobe Flash plugin, run:
>
> sudo apt-get update; sudo apt-get install adobe-flashplugin
>
> Alternatively, if you want to install Gnash, run:
>
> sudo apt-get update; sudo apt-get install browser-plugin-gnash
>
> Then go back into your web browser and see if it works. If it does,
> great! (Then you can mark this question as Solved.) If it doesn't, then
> please copy all the text from the Terminal and paste it here (and if the
> way it fails to work is any different from before, please describe that
> too).
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

I'm glad Flash works now. Assuming your problem is resolved, please mark this question as Solved. (You can do that at https://answers.launchpad.net/ubuntu/+source/adobe-flashplugin/+question/145275.)

My problem is solved BUT I did not open this question.

@Michelle Walker
Good point. I got confused.

@Major Murray
Have you tried implementing the solution I suggested? Did it fix the problem?

Eliah,

You 'da Man.

Sorry to have not answered earlier. I have been off this computer all day and most of the night because of the problems. I just got to trying your solution and it worked for both the video problems and the email problems.

Thank you VERY much. I hope to pay your kindness forward some day - probably in an expertise area different from Ubuntu/Firefox.

With my regards,

Major

Thanks Eliah Kagan, that solved my question.

I'm glad it's working now (though admittedly, a bit surprised that this fixed your email problem too...).