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Report a bug for shutting down

Asked by Seth Hikari

For the past couple of days every time I shut down it hangs indefinitely at some part. I would like to submit it as a bug but I am not sure what it should be submitted under and what info to collect.

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Vikram Dhillon
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Johan van der Lingen (johanlingen-hotmail) said : 		#1

You could first try to see where it hangs at by shutting down from a terminal. Use ALT+CTRL+F1 to access a terminal and type:

$ shutdown -h now

Where does it hang at?

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wojox (wojox) said : 		#2

Is this Wubi?
What does it say on the screen when it hangs?
What version are you using? 9.04 9.10?

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Seth Hikari (sethhikari) said : 		#3

The last thing I see while shutting down from tty1 is ---End Trace--- talking about my wireless card ra0 Rt28xx I believe. I am not sure how to log this output and the message does not seem to be stored in any of the logs.

9.10 AMD64 not wubi

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wojox (wojox) said : 		#4

Hey seth could you please post back the response to:

uname -a

From the terminal. Thanks.

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Seth Hikari (sethhikari) said : 		#5

uname -a

Linux Twilight-Linux 2.6.32-4-generic #5-Ubuntu SMP Fri Nov 13 13:37:41 UTC 2009 x86_64 GNU/Linux

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Seth Hikari (sethhikari) said : 		#6

I am still unsure on the steps for reporting this kind of bug, is there a way I can log this or generate a bug report?

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Best Vikram Dhillon (dhillon-v10) said : 		#7

Open up a new bug at launchpad and this is the information you need: (these
aren't my instructions, you can find them here [1])

When filing an ACPI related bug, please attach the following information to the
bug report as _separate_ attachments:

Output of uname -a

Output of sudo lspci -vvnn

Output of sudo dmidecode

Try to hibernate/suspend and then restart the system and attach
/var/log/kern.log.0

Tarball of /proc/acpi directory. You can't just tar all files because their
content sometimes changes etc

cp -r /proc/acpi /tmp

tar -cvjf ~/acpi.tar.bz /tmp/acpi

[1] https://wiki.ubuntu.com/DebuggingACPI
--
Regards,
Vikram Dhillon

On Saturday 21 November 2009 02:39:25 am Seth Hikari wrote:
> Question #90789 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/90789
>
> Status: Answered => Open
>
> Seth Hikari is still having a problem:
> I am still unsure on the steps for reporting this kind of bug, is there
> a way I can log this or generate a bug report?
>

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Seth Hikari (sethhikari) said : 		#8

Thanks Vikram, that solved my question.