Cannot install Dropbox - depends on libpango1.0-0

See https://launchpad.net/ubuntu/+source/pango1.0/1.50.6+ds-2ubuntu1

libpango1.0-0: Layout and rendering of internationalized text (transitional package)
 ...

 This is a transitional package and will be removed in a future release.
 Third-party packages should depend on the individual libraries that they
 use instead. If another package depends on this one, please report that
 as a bug.

Based on that information I assume that this is a fault in the dropbox *.deb package.
Dropbox should not depend on libpango1.0-0, but on libpango-1.0-0

A manual install of https://packages.ubuntu.com/mantic/libpango1.0-0 may serve as a workaround.

Thank you. I have forwarded your answer to Dropbox

Paulo

Manfred Hampl <email address hidden> escreveu (terça,
16/04/2024 à(s) 13:01):

> Your question #809212 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> See https://launchpad.net/ubuntu/+source/pango1.0/1.50.6+ds-2ubuntu1
>
> libpango1.0-0: Layout and rendering of internationalized text
> (transitional package)
> ...
>
> This is a transitional package and will be removed in a future release.
> Third-party packages should depend on the individual libraries that they
> use instead. If another package depends on this one, please report that
> as a bug.
>
> Based on that information I assume that this is a fault in the dropbox
> *.deb package.
> Dropbox should not depend on libpango1.0-0, but on libpango-1.0-0
>
> A manual install of https://packages.ubuntu.com/mantic/libpango1.0-0 may
> serve as a workaround.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/809212/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> You received this question notification because you asked the question.
>

Any movement on this?

Yes, fresh news from today 23 April, from Dropbox Support:
" Thank you for your continued patience as I have further reviewed this
matter with my team. I am currently partnered with my Engineering team due
to on-going testing of the Dropbox desktop application on Ubuntu 24.04.
Once they have provided an update, I will reach out immediately. "

Paulo

Craig <email address hidden> escreveu (terça, 23/04/2024
à(s) 14:01):

> Your question #809212 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> Status: Open => Needs information
>
> Craig requested more information:
> Any movement on this?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> You received this question notification because you asked the question.
>

Status from Dropbox Support on 25 April 2024
"Hello Paulo,

Thank you for your continued patience as I've awaited confirmation from my
Engineering team. They have been able to confirm that this is a known issue
that you have identified and are in the works to have this resolved.

They do not currently have a set date for when they plan to have this
matter resolved, however, I will be checking in to confirm when the issue
is fixed!"

Paulo M. Costa <email address hidden> escreveu (terça, 23/04/2024 à(s)
19:04):

> Yes, fresh news from today 23 April, from Dropbox Support:
> " Thank you for your continued patience as I have further reviewed this
> matter with my team. I am currently partnered with my Engineering team due
> to on-going testing of the Dropbox desktop application on Ubuntu 24.04.
> Once they have provided an update, I will reach out immediately. "
>
> Paulo
>
> Craig <email address hidden> escreveu (terça, 23/04/2024
> à(s) 14:01):
>
>> Your question #809212 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/809212
>>
>> Status: Open => Needs information
>>
>> Craig requested more information:
>> Any movement on this?
>>
>> --
>> To answer this request for more information, you can either reply to
>> this email or enter your reply at the following page:
>> https://answers.launchpad.net/ubuntu/+question/809212
>>
>> You received this question notification because you asked the question.
>>
>

This issue is now fixed, with the launch of Dropbox version 2024.04.17:
dropbox_2024.04.17_amd64.deb
It can be downloaded from here: https://www.dropbox.com/install-linux

I must say the the Dropbox Support team was very helpful, and resolved this
issue very quickly

Paulo Costa

pvilela <email address hidden> escreveu (quinta, 25/04/2024
à(s) 12:05):

> Your question #809212 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> You gave more information on the question:
> Status from Dropbox Support on 25 April 2024
> "Hello Paulo,
>
> Thank you for your continued patience as I've awaited confirmation from my
> Engineering team. They have been able to confirm that this is a known issue
> that you have identified and are in the works to have this resolved.
>
> They do not currently have a set date for when they plan to have this
> matter resolved, however, I will be checking in to confirm when the issue
> is fixed!"
>
> Paulo M. Costa <email address hidden> escreveu (terça, 23/04/2024 à(s)
> 19:04):
>
> > Yes, fresh news from today 23 April, from Dropbox Support:
> > " Thank you for your continued patience as I have further reviewed this
> > matter with my team. I am currently partnered with my Engineering team
> due
> > to on-going testing of the Dropbox desktop application on Ubuntu 24.04.
> > Once they have provided an update, I will reach out immediately. "
> >
> > Paulo
> >
> > Craig <email address hidden> escreveu (terça, 23/04/2024
> > à(s) 14:01):
> >
> >> Your question #809212 on Ubuntu changed:
> >> https://answers.launchpad.net/ubuntu/+question/809212
> >>
> >> Status: Open => Needs information
> >>
> >> Craig requested more information:
> >> Any movement on this?
> >>
> >> --
> >> To answer this request for more information, you can either reply to
> >> this email or enter your reply at the following page:
> >> https://answers.launchpad.net/ubuntu/+question/809212
> >>
> >> You received this question notification because you asked the question.
> >>
> >
>
> --
> You received this question notification because you asked the question.
>

This issue is now fixed, with the launch of Dropbox version 2024.04.17:
dropbox_2024.04.17_amd64.deb
It can be downloaded from here: https://www.dropbox.com/install-linux

I must say the the Dropbox Support team was very helpful, and resolved this
issue very quickly

Paulo Costa

I have just used the package mentioned above.
I rebooted after the install and it appears that Dropbox works and is syncing files.
However, I cannot access the preferences panel, and so EVERYTHING is syncing, which is not what I want.

The Dropbox icon is installed and is visible in the top right of the screen, but I cannot get any dropdown to work to show the preferences.

Any idea what I should do? Or is this a bug?
Lennie Bradshaw

I actually have exactly the same problem. The workaround which is very suboptimal is to use the CLI python script to interact with the DB service.

Suboptimal it definitely is!

I had the same problem, but it disappeared the following day, without any change on my side. After some hours, when I was going to write another bug report, I realized that I had access to the preferences.

Unfortunately I cannot just leave it. My Dropbox contains more data than the available space on the Ubuntu system. I need to use the options to deselect folders.

Clearly there is some problem with this. Does the Dropbox support team hang out here? Have they been told of this error?

In using the CLI to manipulate Dropbox I find that the commands to add a directory to the EXCLUDE list appear to complete. However, when I issue a

DROPBOX exclude list

I simply get the response,

Excluded:
Dropbox/Vault

What am I doing wrong?

@Lennie Bradshaw and @Craig:

This is not the right address for your discussion.
The purpose of this question was a problem identified by pvilela, that the dropbox package downloaded from the dropbox pages was not installable on Ubuntu 24.04. This has meanwhile been resolved and the question document has been marked as "solved".

If you want to discuss issues about the functionality of dropbox, then please do it elsewhere. That is not an Ubuntu issue.

To my knowlege no new ticket has been opened to Dropbox Support

Lennie Bradshaw <email address hidden> escreveu (quinta,
9/05/2024 à(s) 13:30):

> Your question #809212 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> Lennie Bradshaw posted a new comment:
> Unfortunately I cannot just leave it. My Dropbox contains more data than
> the available space on the Ubuntu system. I need to use the options to
> deselect folders.
>
> Clearly there is some problem with this. Does the Dropbox support team
> hang out here? Have they been told of this error?
>
> --
> You received this question notification because you asked the question.
>

 have just opened a ticket on Dropbox support:
Ticket #23722389: DB: Can't launch Dropbox menu from icon on top bar
After installing the latest version of Dropbox (2024.04.17) on Ubuntu Linux 24.04, I was not able to launch the Dropbox menu by clicking on the Dropbox menu on the Ubuntu top bar. More people from the Ubuntu community are reporting the same problem. Strangely enough, it was not working when I installed this latest version of Dropbox, then it start to work two days later, and now it isn't working again. I couldn't understand why. Please help, as this is necessary to exclude some folders to sync from the Dropbox cloud to the local computer.
Dropbox daemon version: 198.4.7615
Dropbox command-line interface version: 2024.04.17

I have just opened a ticket on Dropbox support:
Ticket #23722389: DB: Can't launch Dropbox menu from icon on top bar
<https://www.dropbox.com/support/ticket/23722389>
After installing the latest version of Dropbox (2024.04.17) on Ubuntu Linux
24.04, I was not able to launch the Dropbox menu by clicking on the Dropbox
menu on the Ubuntu top bar. More people from the Ubuntu community are
reporting the same problem. Strangely enough, it was not working when I
installed this latest version of Dropbox, then it start to work two days
later, and now it isn't working again. I couldn't understand why. Please
help, as this is necessary to exclude some folders to sync from the Dropbox
cloud to the local computer.
Dropbox daemon version: 198.4.7615
Dropbox command-line interface version: 2024.04.17
Thanks
Paulo Costa

pvilela <email address hidden> escreveu (quinta, 9/05/2024
à(s) 21:55):

> Your question #809212 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> pvilela posted a new comment:
> To my knowlege no new ticket has been opened to Dropbox Support
>
> Lennie Bradshaw <email address hidden> escreveu (quinta,
> 9/05/2024 à(s) 13:30):
>
> > Your question #809212 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/809212
> >
> > Lennie Bradshaw posted a new comment:
> > Unfortunately I cannot just leave it. My Dropbox contains more data than
> > the available space on the Ubuntu system. I need to use the options to
> > deselect folders.
> >
> > Clearly there is some problem with this. Does the Dropbox support team
> > hang out here? Have they been told of this error?
> >
> > --
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Many Thanks Paulo.
That is very helpful.