Cannot install Dropbox - depends on libpango1.0-0

Asked by pvilela

After installing from scratch Ubuntu 24.04 beta, i tried to install Dropbox ( dropbox_2024.01.22_amd64.deb ) , which I had installed on Ubuntu 23.10. To my surprise, I could not install it. I received the following error from the Ubuntu software installer:
"pkg: problems with dependencies prevent dropbox configuration:
dropbox depends on libpango1.0-0 (>= 1.36.3); but:
The package libpango1.0-0 is not installed"

I have entered a ticket with Dropbox "Ticket #23601238: DB: Can't install Dropbox on Ubuntu 24.04", but I am not sure this is a Dropbox issue or a Ubuntu issue. In my view, Ubuntu 24.04 broke the compatibility with Dropbox

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Manfred Hampl (m-hampl) said :
#1

See https://launchpad.net/ubuntu/+source/pango1.0/1.50.6+ds-2ubuntu1

libpango1.0-0: Layout and rendering of internationalized text (transitional package)
 ...

 This is a transitional package and will be removed in a future release.
 Third-party packages should depend on the individual libraries that they
 use instead. If another package depends on this one, please report that
 as a bug.

Based on that information I assume that this is a fault in the dropbox *.deb package.
Dropbox should not depend on libpango1.0-0, but on libpango-1.0-0

A manual install of https://packages.ubuntu.com/mantic/libpango1.0-0 may serve as a workaround.

Revision history for this message
pvilela (paulo-m-costa) said :
#2

Thank you. I have forwarded your answer to Dropbox

Paulo

Manfred Hampl <email address hidden> escreveu (terça,
16/04/2024 à(s) 13:01):

> Your question #809212 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> See https://launchpad.net/ubuntu/+source/pango1.0/1.50.6+ds-2ubuntu1
>
> libpango1.0-0: Layout and rendering of internationalized text
> (transitional package)
> ...
>
> This is a transitional package and will be removed in a future release.
> Third-party packages should depend on the individual libraries that they
> use instead. If another package depends on this one, please report that
> as a bug.
>
> Based on that information I assume that this is a fault in the dropbox
> *.deb package.
> Dropbox should not depend on libpango1.0-0, but on libpango-1.0-0
>
> A manual install of https://packages.ubuntu.com/mantic/libpango1.0-0 may
> serve as a workaround.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/809212/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> You received this question notification because you asked the question.
>

Revision history for this message
Craig (craigkilgo) said :
#3

Any movement on this?

Revision history for this message
pvilela (paulo-m-costa) said :
#4

Yes, fresh news from today 23 April, from Dropbox Support:
" Thank you for your continued patience as I have further reviewed this
matter with my team. I am currently partnered with my Engineering team due
to on-going testing of the Dropbox desktop application on Ubuntu 24.04.
Once they have provided an update, I will reach out immediately. "

Paulo

Craig <email address hidden> escreveu (terça, 23/04/2024
à(s) 14:01):

> Your question #809212 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> Status: Open => Needs information
>
> Craig requested more information:
> Any movement on this?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/809212
>
> You received this question notification because you asked the question.
>

Revision history for this message
pvilela (paulo-m-costa) said :
#5

Status from Dropbox Support on 25 April 2024
"Hello Paulo,

Thank you for your continued patience as I've awaited confirmation from my
Engineering team. They have been able to confirm that this is a known issue
that you have identified and are in the works to have this resolved.

They do not currently have a set date for when they plan to have this
matter resolved, however, I will be checking in to confirm when the issue
is fixed!"

Paulo M. Costa <email address hidden> escreveu (terça, 23/04/2024 à(s)
19:04):

> Yes, fresh news from today 23 April, from Dropbox Support:
> " Thank you for your continued patience as I have further reviewed this
> matter with my team. I am currently partnered with my Engineering team due
> to on-going testing of the Dropbox desktop application on Ubuntu 24.04.
> Once they have provided an update, I will reach out immediately. "
>
> Paulo
>
> Craig <email address hidden> escreveu (terça, 23/04/2024
> à(s) 14:01):
>
>> Your question #809212 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/809212
>>
>> Status: Open => Needs information
>>
>> Craig requested more information:
>> Any movement on this?
>>
>> --
>> To answer this request for more information, you can either reply to
>> this email or enter your reply at the following page:
>> https://answers.launchpad.net/ubuntu/+question/809212
>>
>> You received this question notification because you asked the question.
>>
>

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