No display working (just the begun) and no keyboard working but both works on another setup

Hi Dorian,
would you please provide further info:

Which version of Ubuntu are you running?

In which other setup does it work?

What hardware do you have?

Thanks,
Franziska

Hello,

The crash use a motherboard MSI torpedo z series with an Intel i5 10500 and sixty four gigabyte of ram,

The other system tried are a fedora system,

The system crashed is the last Ubuntu twenty two,

Thanks you in advance for your repair,

Regards.

Dorian Rosse.
________________________________
From: <email address hidden> <email address hidden> on behalf of Franziska Naepelt <email address hidden>
Sent: Monday, March 13, 2023 8:10:50 PM
To: <email address hidden> <email address hidden>
Subject: Re: [Question #705808]: No display working (just the begun) and no keyboard working but both works on another setup

Your question #705808 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/705808

    Status: Open => Needs information

Franziska Naepelt requested more information:
Hi Dorian,
would you please provide further info:

Which version of Ubuntu are you running?

In which other setup does it work?

What hardware do you have?

Thanks,
Franziska

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/705808

You received this question notification because you asked the question.

Is there any chance you can provide some more detailed info, like:

* Output of uname -a
* Output journalctl -b

I know, you're saying keyboard and display is not working so this might be not possbile.

Another option would be installing the latest LTS version of Ubuntu : 22.04.

Hello,

The system can't start the display is broken so I need an another help too no keyboard who works,

Thanks you in advance for your help for repair,

Regards.

Dorian Rosse.
________________________________
From: <email address hidden> <email address hidden> on behalf of Franziska Naepelt <email address hidden>
Sent: Thursday, March 16, 2023 4:00:40 PM
To: <email address hidden> <email address hidden>
Subject: Re: [Question #705808]: No display working (just the begun) and no keyboard working but both works on another setup

Your question #705808 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/705808

    Status: Open => Needs information

Franziska Naepelt requested more information:
Is there any chance you can provide some more detailed info, like:

* Output of uname -a
* Output journalctl -b

I know, you're saying keyboard and display is not working so this might
be not possbile.

Another option would be installing the latest LTS version of Ubuntu :
22.04.

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/705808

You received this question notification because you asked the question.

Hi Dorian,
from your first response I'm assuming you are using Ubuntu 22.10 ?

If so - please try to install Ubuntu 22.04.

In case it's the other way around, please test it vice-versa.

Kind regards,
Franziska

Dear francisca,

I can't boot any pen USB because I can't use the keyboard so if you have a repair thanks you in advance for your help,

Regards.

Dorian Rosse.
________________________________
From: <email address hidden> <email address hidden> on behalf of Franziska Naepelt <email address hidden>
Sent: Friday, March 17, 2023 9:25:45 AM
To: <email address hidden> <email address hidden>
Subject: Re: [Question #705808]: No display working (just the begun) and no keyboard working but both works on another setup

Your question #705808 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/705808

    Status: Open => Answered

Franziska Naepelt proposed the following answer:
Hi Dorian,
from your first response I'm assuming you are using Ubuntu 22.10 ?

If so - please try to install Ubuntu 22.04.

In case it's the other way around, please test it vice-versa.

Kind regards,
Franziska

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+question/705808/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+question/705808

You received this question notification because you asked the question.

In case your keyboard doesn't work during boot (BIOS/UEFI) you seem to have broken hardware. Sorry, I can't help here.