printer/scanner not working on 20.04

Asked by John Seddon

Recently installed version 20.04 and program recognizes my printer and scanner but won't print.Bernard suggested earlier I download HPLIP from HP Developer but it produced a error message in both Debian and Ubuntu version.I have a driverless HP Envy 4500 printer/scanner that is connected by USB(new cable installed) and have also tried it wireless but same message "destination not found". Not sure what to do next.

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Revision history for this message
Manfred Hampl (m-hampl) said :
#1

There is a known compatibility problem with the HPLIP version form the HP pages and Ubuntu 20.04

There is an adapted package in the ubuntu repositories. Try that one.

sudo apt install hplip-gui

Revision history for this message
John Seddon (johnseddon) said :
#2

Manfred,
Tried that one and the terminal showed no errors.Rebooted and queue shows
jobs 'Pending' but no print after 15 minutes.

On Fri, 2 Apr 2021 at 17:11, Manfred Hampl <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> There is a known compatibility problem with the HPLIP version form the
> HP pages and Ubuntu 20.04
>
> There is an adapted package in the ubuntu repositories. Try that one.
>
> sudo apt install hplip-gui
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/696373/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You received this question notification because you asked the question.
>

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#3

It's not "driverless". All hardware needs a driver for the kernel to talk to it. Even your mouse and USB ports have a driver.... Sounds like some marketing nonsense.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#4

What is the output of:

lsb_release -a; uname -a; lsusb; dmesg | grep -i hp

Thanks

Revision history for this message
John Seddon (johnseddon) said :
#5

Actionparsnip
I questioned that myself but when I ran a printer debugging report on March
24 it gave me 630 line items of analysis(most of which I don't understand)
but under printer-make-and-model it says 'driverless,cups-filters' and then
shows '1.27.4' which is the driver version.Makes no sense.Then I attempted
to set up the printer with the exact model and it asked if I wanted a test
page.I said yes and it printed the page headed Ubuntu(the one and only
time) which showed the printer Job ID and the Driver:drvless.ppd and the
Driver Version: 1.27.4.
I can't scan that report but I've copied and pasted the few lines from the
analysis that pertain to this issue as follows.

 'cups_printer_dict': {'device-uri':
'implicitclass://ENVY_4500_series_CN5533518205X4_%40localhost/',
                       'printer-info': '',
                       'printer-is-shared': False,
                       'printer-location': '',
                       'printer-make-and-model': 'HP ENVY 4500 series, '
                                                 'driverless, cups-filters '
                                                 '1.27.4',
                       'printer-state': 3,
                       'printer-state-message': '',
                       'printer-state-reasons': ['none'],
                       'printer-type': 2265180,
                       'printer-uri-supported':
'ipp://localhost/printers/ENVY_4500_series_CN5533518205X4_@localhost'},
 'cups_printer_remote': False,

John

On Sat, 3 Apr 2021 at 01:25, actionparsnip <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> actionparsnip posted a new comment:
> It's not "driverless". All hardware needs a driver for the kernel to
> talk to it. Even your mouse and USB ports have a driver.... Sounds like
> some marketing nonsense.
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
John Seddon (johnseddon) said :
#6

Actionparsnip,
Here is the output from that command.

john@john-MS-7996:~$ lsb_release -a; uname -a; lsusb; dmesg | grep -i hp
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.2 LTS
Release: 20.04
Codename: focal
Linux john-MS-7996 5.8.0-48-generic #54~20.04.1-Ubuntu SMP Sat Mar 20
13:40:25 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 03f0:c511 HP, Inc ENVY 4500 series
Bus 001 Device 002: ID 04d9:1605 Holtek Semiconductor, Inc. USB Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[ 0.009182] ACPI: HPET 0x000000008ADB8198 000038 (v01 ALASKA A M I
 01072009 AMI. 0005000B)
[ 0.031937] ACPI: HPET id: 0x8086a701 base: 0xfed00000
[ 0.086532] clocksource: hpet: mask: 0xffffffff max_cycles: 0xffffffff,
max_idle_ns: 79635855245 ns
[ 0.123682] acpiphp: ACPI Hot Plug PCI Controller Driver version: 0.5
[ 0.126960] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
[ 0.223104] acpi PNP0A08:00: _OSC: OS supports [ExtendedConfig ASPM
ClockPM Segments MSI HPX-Type3]
[ 0.264597] hpet0: at MMIO 0xfed00000, IRQs 2, 8, 0, 0, 0, 0, 0, 0
[ 0.264597] hpet0: 8 comparators, 64-bit 24.000000 MHz counter
[ 0.414404] shpchp: Standard Hot Plug PCI Controller Driver version: 0.4
[ 0.469876] rtc_cmos 00:05: alarms up to one month, y3k, 242 bytes
nvram, hpet irqs
[ 1.511651] usb 1-7: Manufacturer: HP
[ 14.029405] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1
(0x1b/0x0/0x0/0x0/0x0)
john@john-MS-7996:~$

John

On Sat, 3 Apr 2021 at 01:26, actionparsnip <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> What is the output of:
>
> lsb_release -a; uname -a; lsusb; dmesg | grep -i hp
>
> Thanks
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You received this question notification because you asked the question.
>

Revision history for this message
John Seddon (johnseddon) said :
#7

Actionparsnip,
Further to the above,my print queues all show status as pending but end up
giving an error of 'destination not defined'.The destination defaults to
'localhost'.When I ran an HP Configuration page it shows the network status
as 'ready' but says the hostname is HP5C6D32.I tried defining it both ways
with no success.
I've seen a few fixes for this problem on the internet but I don't know the
source so I'm looking to Launchpad first.
Any luck with the output results you requested or suggestions on what I can
try next?
John

On Sat, 3 Apr 2021 at 11:31, John Seddon <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You gave more information on the question:
> Actionparsnip,
> Here is the output from that command.
>
> john@john-MS-7996:~$ lsb_release -a; uname -a; lsusb; dmesg | grep -i hp
> No LSB modules are available.
> Distributor ID: Ubuntu
> Description: Ubuntu 20.04.2 LTS
> Release: 20.04
> Codename: focal
> Linux john-MS-7996 5.8.0-48-generic #54~20.04.1-Ubuntu SMP Sat Mar 20
> 13:40:25 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 03f0:c511 HP, Inc ENVY 4500 series
> Bus 001 Device 002: ID 04d9:1605 Holtek Semiconductor, Inc. USB Keyboard
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> [ 0.009182] ACPI: HPET 0x000000008ADB8198 000038 (v01 ALASKA A M I
> 01072009 AMI. 0005000B)
> [ 0.031937] ACPI: HPET id: 0x8086a701 base: 0xfed00000
> [ 0.086532] clocksource: hpet: mask: 0xffffffff max_cycles: 0xffffffff,
> max_idle_ns: 79635855245 ns
> [ 0.123682] acpiphp: ACPI Hot Plug PCI Controller Driver version: 0.5
> [ 0.126960] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
> [ 0.223104] acpi PNP0A08:00: _OSC: OS supports [ExtendedConfig ASPM
> ClockPM Segments MSI HPX-Type3]
> [ 0.264597] hpet0: at MMIO 0xfed00000, IRQs 2, 8, 0, 0, 0, 0, 0, 0
> [ 0.264597] hpet0: 8 comparators, 64-bit 24.000000 MHz counter
> [ 0.414404] shpchp: Standard Hot Plug PCI Controller Driver version: 0.4
> [ 0.469876] rtc_cmos 00:05: alarms up to one month, y3k, 242 bytes
> nvram, hpet irqs
> [ 1.511651] usb 1-7: Manufacturer: HP
> [ 14.029405] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1
> (0x1b/0x0/0x0/0x0/0x0)
> john@john-MS-7996:~$
>
> John
>
>
> On Sat, 3 Apr 2021 at 01:26, actionparsnip <
> <email address hidden>> wrote:
>
> > Your question #696373 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > Status: Open => Needs information
> >
> > actionparsnip requested more information:
> > What is the output of:
> >
> > lsb_release -a; uname -a; lsusb; dmesg | grep -i hp
> >
> > Thanks
> >
> > --
> > To answer this request for more information, you can either reply to
> > this email or enter your reply at the following page:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
John Seddon (johnseddon) said :
#8

Actionparsnip
Further to above,would this do any good in your opinion?
One of the bug reports suggested to remove ippusbxd in the terminal ,which
automatically configures USB, by running :
sudo apt remove ippusbxd
Since my printer is not connected by USB but is wireless would deleting
this program have any effect or would I have to change the printer back to
USB for it to work?If it doesn't work can I reinstall it with :
sudo apt install ippusbxd?
John

On Wed, 7 Apr 2021 at 14:25, John Seddon <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You gave more information on the question:
> Actionparsnip,
> Further to the above,my print queues all show status as pending but end up
> giving an error of 'destination not defined'.The destination defaults to
> 'localhost'.When I ran an HP Configuration page it shows the network status
> as 'ready' but says the hostname is HP5C6D32.I tried defining it both ways
> with no success.
> I've seen a few fixes for this problem on the internet but I don't know the
> source so I'm looking to Launchpad first.
> Any luck with the output results you requested or suggestions on what I can
> try next?
> John
>
> On Sat, 3 Apr 2021 at 11:31, John Seddon <
> <email address hidden>> wrote:
>
> > Your question #696373 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > You gave more information on the question:
> > Actionparsnip,
> > Here is the output from that command.
> >
> > john@john-MS-7996:~$ lsb_release -a; uname -a; lsusb; dmesg | grep -i hp
> > No LSB modules are available.
> > Distributor ID: Ubuntu
> > Description: Ubuntu 20.04.2 LTS
> > Release: 20.04
> > Codename: focal
> > Linux john-MS-7996 5.8.0-48-generic #54~20.04.1-Ubuntu SMP Sat Mar 20
> > 13:40:25 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
> > Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> > Bus 001 Device 003: ID 03f0:c511 HP, Inc ENVY 4500 series
> > Bus 001 Device 002: ID 04d9:1605 Holtek Semiconductor, Inc. USB Keyboard
> > Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> > [ 0.009182] ACPI: HPET 0x000000008ADB8198 000038 (v01 ALASKA A M I
> > 01072009 AMI. 0005000B)
> > [ 0.031937] ACPI: HPET id: 0x8086a701 base: 0xfed00000
> > [ 0.086532] clocksource: hpet: mask: 0xffffffff max_cycles:
> 0xffffffff,
> > max_idle_ns: 79635855245 ns
> > [ 0.123682] acpiphp: ACPI Hot Plug PCI Controller Driver version: 0.5
> > [ 0.126960] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
> > [ 0.223104] acpi PNP0A08:00: _OSC: OS supports [ExtendedConfig ASPM
> > ClockPM Segments MSI HPX-Type3]
> > [ 0.264597] hpet0: at MMIO 0xfed00000, IRQs 2, 8, 0, 0, 0, 0, 0, 0
> > [ 0.264597] hpet0: 8 comparators, 64-bit 24.000000 MHz counter
> > [ 0.414404] shpchp: Standard Hot Plug PCI Controller Driver version:
> 0.4
> > [ 0.469876] rtc_cmos 00:05: alarms up to one month, y3k, 242 bytes
> > nvram, hpet irqs
> > [ 1.511651] usb 1-7: Manufacturer: HP
> > [ 14.029405] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1
> > (0x1b/0x0/0x0/0x0/0x0)
> > john@john-MS-7996:~$
> >
> > John
> >
> >
> > On Sat, 3 Apr 2021 at 01:26, actionparsnip <
> > <email address hidden>> wrote:
> >
> > > Your question #696373 on Ubuntu changed:
> > > https://answers.launchpad.net/ubuntu/+question/696373
> > >
> > > Status: Open => Needs information
> > >
> > > actionparsnip requested more information:
> > > What is the output of:
> > >
> > > lsb_release -a; uname -a; lsusb; dmesg | grep -i hp
> > >
> > > Thanks
> > >
> > > --
> > > To answer this request for more information, you can either reply to
> > > this email or enter your reply at the following page:
> > > https://answers.launchpad.net/ubuntu/+question/696373
> > >
> > > You received this question notification because you asked the question.
> > >
> >
> > --
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#9

sudo apt remove ippusbxd
sudo apt install ippusbxd

Yes, these are the commands to remove / (re-)install that package.

Revision history for this message
John Seddon (johnseddon) said :
#10

Manfred,
That didn't change a thing even though I rebooted so the further step is to
delete the printer and reinstall it using GUI printer utility.Does that
have merit and what commands should I use?
John

On Fri, 9 Apr 2021 at 13:35, Manfred Hampl <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> sudo apt remove ippusbxd
> sudo apt install ippusbxd
>
> Yes, these are the commands to remove / (re-)install that package.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/696373/+confirm?answer_id=8
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#11

What output do you receive for the commands

sudo apt remove ippusbxd
avahi-browse -rt _ipp._tcp
avahi-browse -rt _uscan._tcp
driverless

Revision history for this message
John Seddon (johnseddon) said :
#12

john@john-MS-7996:~$ sudo apt remove ippusbxd
[sudo] password for john:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package 'ippusbxd' is not installed, so not removed
0 upgraded, 0 newly installed, 0 to remove and 6 not upgraded.
john@john-MS-7996:~$

Manfred,
Above is what I get for the first command but the other three lines produce
nothing either separately or as a group.
I also reviewed the network configuration pages for this printer and they
say that Network status:ready
Active connection type:wireless but then says wireless direct status:off
and then states Hardware Address (MAC).The printer screen says wireless
direct is ON and I don't know what MAC means since I have no apple
products.When I hit Print the message I get is "No destination host name
supplied by cup".Since my destination host is localhost then possibly
something is wrong with cup.
John

On Mon, 12 Apr 2021 at 02:41, Manfred Hampl <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> What output do you receive for the commands
>
> sudo apt remove ippusbxd
> avahi-browse -rt _ipp._tcp
> avahi-browse -rt _uscan._tcp
> driverless
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You received this question notification because you asked the question.
>

Revision history for this message
John Seddon (johnseddon) said :
#13

Manfred,
Since that avahi command didn't respond,I assume I don't have it installed
and since you asked you must think it's important or GUI related so should
I install it and if so what commands should I use?
John

On Mon, 12 Apr 2021 at 09:55, John Seddon <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Needs information => Open
>
> You gave more information on the question:
> john@john-MS-7996:~$ sudo apt remove ippusbxd
> [sudo] password for john:
> Reading package lists... Done
> Building dependency tree
> Reading state information... Done
> Package 'ippusbxd' is not installed, so not removed
> 0 upgraded, 0 newly installed, 0 to remove and 6 not upgraded.
> john@john-MS-7996:~$
>
> Manfred,
> Above is what I get for the first command but the other three lines produce
> nothing either separately or as a group.
> I also reviewed the network configuration pages for this printer and they
> say that Network status:ready
> Active connection type:wireless but then says wireless direct status:off
> and then states Hardware Address (MAC).The printer screen says wireless
> direct is ON and I don't know what MAC means since I have no apple
> products.When I hit Print the message I get is "No destination host name
> supplied by cup".Since my destination host is localhost then possibly
> something is wrong with cup.
> John
>
>
> On Mon, 12 Apr 2021 at 02:41, Manfred Hampl <
> <email address hidden>> wrote:
>
> > Your question #696373 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > Status: Open => Needs information
> >
> > Manfred Hampl requested more information:
> > What output do you receive for the commands
> >
> > sudo apt remove ippusbxd
> > avahi-browse -rt _ipp._tcp
> > avahi-browse -rt _uscan._tcp
> > driverless
> >
> > --
> > To answer this request for more information, you can either reply to
> > this email or enter your reply at the following page:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#14

What do you mean by "that avahi command didn't respond"?
I suggest that you add the option "-v" to the commands to see more details.

Revision history for this message
John Seddon (johnseddon) said :
#15

john@john-MS-7996:~$ sudo apt remove ippusbxd "-v"
[sudo] password for john:
apt 2.0.5 (amd64)
j
john@john-MS-7996:~$ avahi-browse -rt _ipp._tcp "-v"
Server version: avahi 0.7; Host name: john-MS-7996.local
E Ifce Prot Name Type
    Domain
: Cache exhausted
: All for now

john@john-MS-7996:~$ avahi-browse -rt _uscan._tcp "-v"
Server version: avahi 0.7; Host name: john-MS-7996.local
E Ifce Prot Name Type
    Domain
: Cache exhausted
: All for now

john@john-MS-7996:~$ driverless "-v"
DEBUG: Started ippfind (PID 3813)
DEBUG: Started post-processing (PID 3814)
DEBUG: PID 3813 (ippfind) stopped with status 1!
DEBUG: PID 3814 (Post-processing) exited with no errors.

I added the "-v" and got the above.

On Thu, 15 Apr 2021 at 02:45, Manfred Hampl <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> What do you mean by "that avahi command didn't respond"?
> I suggest that you add the option "-v" to the commands to see more details.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/696373/+confirm?answer_id=13
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#16

1. Options like -v should not have quotes around.

2. Is the HP Envy 4500 device correctly set up for networking?
Can you ping it from your computer?

Revision history for this message
John Seddon (johnseddon) said :
#17

Manfred Hampl via <https://support.google.com/mail/answer/1311182?hl=en-GB>
canonical.com
john@john-MS-7996:~$ avahi-browse -rt _ipp._tcp -v
Server version: avahi 0.7; Host name: john-MS-7996.local
E Ifce Prot Name Type
    Domain
: Cache exhausted
: All for now

john@john-MS-7996:~$ avahi-browse -rt _uscan._tcp -v
Server version: avahi 0.7; Host name: john-MS-7996.local
E Ifce Prot Name Type
    Domain
: Cache exhausted
: All for now

john@john-MS-7996:~$ driverless -v
DEBUG: Started ippfind (PID 5424)
DEBUG: Started post-processing (PID 5425)
DEBUG: PID 5424 (ippfind) stopped with status 1!
DEBUG: PID 5425 (Post-processing) exited with no errors.

64 bytes from 192.168.0.101: icmp_seq=3 ttl=255 time=31.7 ms
64 bytes from 192.168.0.101: icmp_seq=4 ttl=255 time=29.7 ms
64 bytes from 192.168.0.101: icmp_seq=5 ttl=255 time=2.79 ms
64 bytes from 192.168.0.101: icmp_seq=6 ttl=255 time=29.6 ms
64 bytes from 192.168.0.101: icmp_seq=7 ttl=255 time=23.8 ms
64 bytes from 192.168.0.101: icmp_seq=8 ttl=255 time=21.8 ms
64 bytes from 192.168.0.101: icmp_seq=9 ttl=255 time=19.8 ms
64 bytes from 192.168.0.101: icmp_seq=10 ttl=255 time=34.4 ms
64 bytes from 192.168.0.101: icmp_seq=11 ttl=255 time=33.4 ms
64 bytes from 192.168.0.101: icmp_seq=12 ttl=255 time=31.8 ms
64 bytes from 192.168.0.101: icmp_seq=13 ttl=255 time=31.0 ms
64 bytes from 192.168.0.101: icmp_seq=14 ttl=255 time=29.3 ms
64 bytes from 192.168.0.101: icmp_seq=15 ttl=255 time=28.4 ms
64 bytes from 192.168.0.101: icmp_seq=16 ttl=255 time=4.26 ms
64 bytes from 192.168.0.101: icmp_seq=17 ttl=255 time=27.4 ms
64 bytes from 192.168.0.101: icmp_seq=18 ttl=255 time=23.1 ms
64 bytes from 192.168.0.101: icmp_seq=19 ttl=255 time=21.8 ms
64 bytes from 192.168.0.101: icmp_seq=20 ttl=255 time=22.0 ms

Above are the outputs using -v and a sample of the ping to the IP address
for Envy 4500
John

On Thu, 15 Apr 2021 at 10:26, John Seddon <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Answered => Open
>
> You are still having a problem:
> john@john-MS-7996:~$ sudo apt remove ippusbxd "-v"
> [sudo] password for john:
> apt 2.0.5 (amd64)
> j
> john@john-MS-7996:~$ avahi-browse -rt _ipp._tcp "-v"
> Server version: avahi 0.7; Host name: john-MS-7996.local
> E Ifce Prot Name Type
> Domain
> : Cache exhausted
> : All for now
>
> john@john-MS-7996:~$ avahi-browse -rt _uscan._tcp "-v"
> Server version: avahi 0.7; Host name: john-MS-7996.local
> E Ifce Prot Name Type
> Domain
> : Cache exhausted
> : All for now
>
> john@john-MS-7996:~$ driverless "-v"
> DEBUG: Started ippfind (PID 3813)
> DEBUG: Started post-processing (PID 3814)
> DEBUG: PID 3813 (ippfind) stopped with status 1!
> DEBUG: PID 3814 (Post-processing) exited with no errors.
>
> I added the "-v" and got the above.
>
> On Thu, 15 Apr 2021 at 02:45, Manfred Hampl <
> <email address hidden>> wrote:
>
> > Your question #696373 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > Status: Open => Answered
> >
> > Manfred Hampl proposed the following answer:
> > What do you mean by "that avahi command didn't respond"?
> > I suggest that you add the option "-v" to the commands to see more
> details.
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> >
> https://answers.launchpad.net/ubuntu/+question/696373/+confirm?answer_id=13
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#18

What output do you receive for the command

ippfind --ls

Revision history for this message
John Seddon (johnseddon) said :
#19

   Manfred,
I got no information when I pasted it into terminal so I added -v and got
the following:

                   Logical AND
expression --or expression
                        Logical OR
Substitutions:
{} URI
{service_domain} Domain name
{service_hostname} Fully-qualified domain name
{service_name} Service instance name
{service_port} Port number
{service_regtype} DNS-SD registration type
{service_scheme} URI scheme
{service_uri} URI
{txt_*} Value of TXT record key
Environment Variables:
IPPFIND_SERVICE_DOMAIN Domain name
IPPFIND_SERVICE_HOSTNAME
                        Fully-qualified domain name
IPPFIND_SERVICE_NAME Service instance name
IPPFIND_SERVICE_PORT Port number
IPPFIND_SERVICE_REGTYPE DNS-SD registration type
IPPFIND_SERVICE_SCHEME URI scheme
IPPFIND_SERVICE_URI URI
IPPFIND_TXT_* Value of TXT record key

On Fri, 16 Apr 2021 at 05:31, Manfred Hampl <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> What output do you receive for the command
>
> ippfind --ls
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#20

ippfind does not have a "-v" option.
The question now is: Why does you system not find the printer?
I am running out of ideas.

Revision history for this message
John Seddon (johnseddon) said :
#21

Further to above: I still have ippusbxd removed so would that affect the
results from ippfind --ls ?

On Fri, 16 Apr 2021 at 09:56, John Seddon <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Status: Needs information => Open
>
> You gave more information on the question:
> Manfred,
> I got no information when I pasted it into terminal so I added -v and got
> the following:
>
> Logical AND
> expression --or expression
> Logical OR
> Substitutions:
> {} URI
> {service_domain} Domain name
> {service_hostname} Fully-qualified domain name
> {service_name} Service instance name
> {service_port} Port number
> {service_regtype} DNS-SD registration type
> {service_scheme} URI scheme
> {service_uri} URI
> {txt_*} Value of TXT record key
> Environment Variables:
> IPPFIND_SERVICE_DOMAIN Domain name
> IPPFIND_SERVICE_HOSTNAME
> Fully-qualified domain name
> IPPFIND_SERVICE_NAME Service instance name
> IPPFIND_SERVICE_PORT Port number
> IPPFIND_SERVICE_REGTYPE DNS-SD registration type
> IPPFIND_SERVICE_SCHEME URI scheme
> IPPFIND_SERVICE_URI URI
> IPPFIND_TXT_* Value of TXT record key
>
> On Fri, 16 Apr 2021 at 05:31, Manfred Hampl <
> <email address hidden>> wrote:
>
> > Your question #696373 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > Status: Open => Needs information
> >
> > Manfred Hampl requested more information:
> > What output do you receive for the command
> >
> > ippfind --ls
> >
> > --
> > To answer this request for more information, you can either reply to
> > this email or enter your reply at the following page:
> > https://answers.launchpad.net/ubuntu/+question/696373
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
John Seddon (johnseddon) said :
#22

So if my computer can ping the printer and the printer config says ready
and creates a print queue then the fault must be the error in 'no
destination host name supplied by CUPS' and if CUPS is incorrect can it be
corrected or worked around?Is there a way to analyse how CUPS is set up on
my computer?It all worked fine in version 18 so it must be version 20.It
makes no sense but I appreciate your efforts.
John

On Fri, 16 Apr 2021 at 10:41, Manfred Hampl <
<email address hidden>> wrote:

> Your question #696373 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/696373
>
> Manfred Hampl posted a new comment:
> ippfind does not have a "-v" option.
> The question now is: Why does you system not find the printer?
> I am running out of ideas.
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#23

The cups configuration can be examined by browsing to http://localhost:631 (if the cups demon has been set up).

Can you help with this problem?

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