Brother pt-9200dx not printing in 18.04

Asked by RDP

18.04 has a driver for for a Brother PT-9200DX label printer , installed the driver and the printer in connected direct to my computer.

Printer works on windows 7(only windows computer I have)

Any suggestions?

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Revision history for this message
rahulmittal (rahulmittal79) said :
#1

Damm even I am having a similar kind of issue, I have searched all over the internet and even have posted on number of threads on different forum, no solution seems to work. I am really frustrated, can anyone of you here help me resolve this issue, I am very much tired now.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#2

How did you install the driver?
What steps did you take?

Revision history for this message
RDP (halfprice5) said :
#3

Install was a straight forward "add printer" and selected pt-9200dx. Checked the printer for functionality on a win 7 using "Install Printer"

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#4

Brother make debs for most of their line of devices. Check their website and you can update the drivers. May just help

Revision history for this message
RDP (halfprice5) said :
#12

Sorry for the late reply, CC was hacked at gas station know how to prevent it now.

I looked for a deb drive and could not find one. Search was brother pt 9200dx printer deb

Did not find anything

Odd, that a pt 9300pc driver is also installed, brother does not list a pt 9200dx, this driver will make the printer spit out a blank tape

Revision history for this message
Bernard Stafford (bernard010) said :
#13

https://packages.ubuntu.com/bionic/printer-driver-ptouch
[Ctl+Alt+t] Open a terminal: sudo apt-get ptouch
Or install it with Synaptic Package Manager

Revision history for this message
RDP (halfprice5) said :
#14

Used synaptic to install ptouch: No joy

I broke down and installed Win 7 on another drive..yuck. This will get the job done for now would love to get it working with Ubuntu if there are any more ideas?

Revision history for this message
Manfred Hampl (m-hampl) said :
#15
Revision history for this message
RDP (halfprice5) said :
#16

no idea what to do with the info in this link. I'm a bit of a nube

Revision history for this message
Manfred Hampl (m-hampl) said :
#17

Ok, let's start from the beginning.

Please open a terminal window (e.g. by simultaneously pressing ctrl-alt-t) and issue the following commands:

uname -a
lsb_release -crid
sudo apt update
sudo apt install printer-driver-ptouch

Then select all output and copy/paste it into this question document that we can see the results.

Revision history for this message
RDP (halfprice5) said :
#18

Hit:1 http://us.archive.ubuntu.com/ubuntu bionic InRelease
Get:2 http://us.archive.ubuntu.com/ubuntu bionic-updates InRelease [88.7 kB]
Get:3 http://security.ubuntu.com/ubuntu bionic-security InRelease [88.7 kB]
Get:4 http://us.archive.ubuntu.com/ubuntu bionic-backports InRelease [74.6 kB]
Get:5 http://us.archive.ubuntu.com/ubuntu bionic-updates/main i386 Packages [1,237 kB]
Get:6 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages [1,937 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu bionic-updates/main Translation-en [397 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 DEP-11 Metadata [295 kB]
Get:9 http://security.ubuntu.com/ubuntu bionic-security/main amd64 DEP-11 Metadata [49.0 kB]
Get:10 http://us.archive.ubuntu.com/ubuntu bionic-updates/main DEP-11 64x64 Icons [152 kB]
Get:11 http://us.archive.ubuntu.com/ubuntu bionic-updates/restricted amd64 Packages [274 kB]
Get:12 http://us.archive.ubuntu.com/ubuntu bionic-updates/restricted Translation-en [36.5 kB]
Get:13 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe amd64 Packages [1,720 kB]
Get:14 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe i386 Packages [1,561 kB]
Get:15 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe Translation-en [364 kB]
Get:16 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe amd64 DEP-11 Metadata [290 kB]
Get:17 http://us.archive.ubuntu.com/ubuntu bionic-updates/multiverse amd64 DEP-11 Metadata [2,468 B]
Get:18 http://us.archive.ubuntu.com/ubuntu bionic-backports/universe amd64 DEP-11 Metadata [9,292 B]
Get:19 http://security.ubuntu.com/ubuntu bionic-security/universe amd64 DEP-11 Metadata [60.4 kB]
Get:20 http://security.ubuntu.com/ubuntu bionic-security/multiverse amd64 DEP-11 Metadata [2,464 B]
Fetched 8,638 kB in 3s (3,001 kB/s)
Reading package lists... Done
Building dependency tree
Reading state information... Done

Revision history for this message
RDP (halfprice5) said :
#19

Thank you for your help

Revision history for this message
Manfred Hampl (m-hampl) said :
#20

Is the problem already solved or do you need further help?

If solved, then please mark the question as solved,
if not, then please provide the full output of the commands as requested.

Revision history for this message
RDP (halfprice5) said :
#21

Still need help, tried after this update, no change.

One note, I could not get it to work on win7 without installing the brother editor program. The menu control appear to be graphic type controls. I have been using openoffice.

Could that be the issue?

Thanks for sticking with me on this

Revision history for this message
Manfred Hampl (m-hampl) said :
#22

If you want help, then you have to provide answers to our questions.

This is the third time requesting the output that you receive for the commands (in a terminal window):

uname -a
lsb_release -crid
sudo apt update
sudo apt install printer-driver-ptouch

Revision history for this message
RDP (halfprice5) said :
#23

[sudo] password for rdp:
Hit:1 http://us.archive.ubuntu.com/ubuntu bionic InRelease
Hit:2 http://us.archive.ubuntu.com/ubuntu bionic-updates InRelease
Hit:3 http://us.archive.ubuntu.com/ubuntu bionic-backports InRelease
Hit:4 http://security.ubuntu.com/ubuntu bionic-security InRelease
Reading package lists... Done
Building dependency tree
Reading state information... Done

Revision history for this message
Manfred Hampl (m-hampl) said :
#24

We cannot help, if you do not provide the required diagnostic information.

Revision history for this message
RDP (halfprice5) said :
#25

What are you asking for? my# 23 post as requested in post #23

Revision history for this message
Manfred Hampl (m-hampl) said :
#26

See the list of commands in comment #22 of https://answers.launchpad.net/ubuntu/+question/695631
comment #23 shows only the output of one of the commands (namely the third), but there were four commands.

Revision history for this message
RDP (halfprice5) said :
#27

did that on 23#

Revision history for this message
RDP (halfprice5) said :
#28

oops, I'll redo

Revision history for this message
RDP (halfprice5) said :
#29

[sudo] password for rdp:
Hit:1 http://us.archive.ubuntu.com/ubuntu bionic InRelease
Get:2 http://security.ubuntu.com/ubuntu bionic-security InRelease [88.7 kB]
Get:3 http://us.archive.ubuntu.com/ubuntu bionic-updates InRelease [88.7 kB]
Get:4 http://us.archive.ubuntu.com/ubuntu bionic-backports InRelease [74.6 kB]
Get:5 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages [1,950 kB]
Get:6 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages [1,610 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu bionic-updates/main i386 Packages [1,241 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu bionic-updates/main Translation-en [398 kB]
Get:9 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 DEP-11 Metadata [295 kB]
Get:10 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe amd64 Packages [1,721 kB]
Get:11 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe i386 Packages [1,561 kB]
Get:12 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe Translation-en [364 kB]
Get:13 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe amd64 DEP-11 Metadata [289 kB]
Get:14 http://us.archive.ubuntu.com/ubuntu bionic-updates/multiverse amd64 DEP-11 Metadata [2,468 B]
Get:15 http://us.archive.ubuntu.com/ubuntu bionic-backports/universe amd64 DEP-11 Metadata [9,284 B]
Get:16 http://security.ubuntu.com/ubuntu bionic-security/main i386 Packages [939 kB]
Get:17 http://security.ubuntu.com/ubuntu bionic-security/main Translation-en [307 kB]
Get:18 http://security.ubuntu.com/ubuntu bionic-security/main amd64 DEP-11 Metadata [49.0 kB]
Get:19 http://security.ubuntu.com/ubuntu bionic-security/universe i386 Packages [979 kB]
Get:20 http://security.ubuntu.com/ubuntu bionic-security/universe amd64 Packages [1,115 kB]
Get:21 http://security.ubuntu.com/ubuntu bionic-security/universe Translation-en [250 kB]
Get:22 http://security.ubuntu.com/ubuntu bionic-security/universe amd64 DEP-11 Metadata [60.4 kB]
Get:23 http://security.ubuntu.com/ubuntu bionic-security/multiverse amd64 DEP-11 Metadata [2,464 B]
Fetched 13.4 MB in 4s (3,268 kB/s)
Reading package lists... Done
Building dependency tree
Reading state information... Done
2 packages can be upgraded. Run 'apt list --upgradable' to see them.

Revision history for this message
Manfred Hampl (m-hampl) said :
#30

I give up.
I do not know what I have to do that you send the full output of the commands as requested.

uname -a
lsb_release -crid
sudo apt update
sudo apt install printer-driver-ptouch

Revision history for this message
RDP (halfprice5) said :
#31

This is copy and paste from prompt to prompt of the commands your listed. I also did these upgrades,
3 packages can be upgraded. Run 'apt list --upgradable' to see them.

Since this is prompt to prompt what am I missing?

rdp@rdp-desktop:~$ uname -a
Linux rdp-desktop 5.4.0-70-generic #78~18.04.1-Ubuntu SMP Sat Mar 20 14:10:07 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
rdp@rdp-desktop:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 18.04.5 LTS
Release: 18.04
Codename: bionic
rdp@rdp-desktop:~$ sudo apt update
[sudo] password for rdp:
Sorry, try again.
[sudo] password for rdp:
Hit:1 http://us.archive.ubuntu.com/ubuntu bionic InRelease
Get:2 http://security.ubuntu.com/ubuntu bionic-security InRelease [88.7 kB]
Get:3 http://us.archive.ubuntu.com/ubuntu bionic-updates InRelease [88.7 kB]
Get:4 http://us.archive.ubuntu.com/ubuntu bionic-backports InRelease [74.6 kB]
Get:5 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 DEP-11 Metadata [295 kB]
Get:6 http://security.ubuntu.com/ubuntu bionic-security/main amd64 DEP-11 Metadata [48.9 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe amd64 DEP-11 Metadata [289 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu bionic-updates/multiverse amd64 DEP-11 Metadata [2,468 B]
Get:9 http://us.archive.ubuntu.com/ubuntu bionic-backports/universe amd64 DEP-11 Metadata [9,292 B]
Get:10 http://security.ubuntu.com/ubuntu bionic-security/universe amd64 DEP-11 Metadata [60.4 kB]
Get:11 http://security.ubuntu.com/ubuntu bionic-security/multiverse amd64 DEP-11 Metadata [2,464 B]
Fetched 959 kB in 2s (589 kB/s)
Reading package lists... Done
Building dependency tree
Reading state information... Done
3 packages can be upgraded. Run 'apt list --upgradable' to see them.
rdp@rdp-desktop:~$

Revision history for this message
Manfred Hampl (m-hampl) said :
#32

"what am I missing?"

You are missing the output of the last command:

sudo apt install printer-driver-ptouch

Revision history for this message
Launchpad Janitor (janitor) said :
#33

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.