Ubuntu

problems with connecting printer

Asked by Steve Lathan

Have HP Laser Jet Pro MFP M125nw printer and HP Envy Desktop 750-177c machine. 18.04 cannot detect printer. Had no problems with old Dell. How can I get my printer to print? Please advise.

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Steve Lathan
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actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

lsb_release -a; uname -a; apt-cache policy hplip

Thanks

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Steve Lathan (fatbastard314) said : 		#2

 Here it is, thanks.

steve@steve-750-177c:~$ lsb_release -a; uname -a; apt-cache policy hplipNo LSB modules are available.
Distributor ID:    Ubuntu
Description:    Ubuntu 18.04.5 LTS
Release:    18.04
Codename:    bionic
Linux steve-750-177c 5.4.0-48-generic #52~18.04.1-Ubuntu SMP Thu Sep 10 12:50:22 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
hplip:
  Installed: 3.17.10+repack0-5
  Candidate: 3.17.10+repack0-5
  Version table:
 *** 3.17.10+repack0-5 500
        500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
        100 /var/lib/dpkg/status
steve@steve-750-177c:~$

    On Thursday, September 24, 2020, 1:35:57 PM CDT, actionparsnip <email address hidden> wrote:

 Your question #693079 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/693079

    Status: Open => Needs information

actionparsnip requested more information:
What is the output of:

lsb_release -a; uname -a; apt-cache policy hplip

Thanks

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Steve Lathan (fatbastard314) said : 		#3

Ran sudo apt-get lsb modules, now get:
LSB Version: core-9.20170808ubuntu1-noarch:security-9.20170808ubuntu1-noarch
Distributor ID: Ubuntu
Description: Ubuntu 18.04.5 LTS
Release: 18.04
Codename: bionic
Linux steve-750-177c 5.4.0-48-generic #52~18.04.1-Ubuntu SMP Thu Sep 10 12:50:22 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
hplip:
  Installed: 3.17.10+repack0-5
  Candidate: 3.17.10+repack0-5
  Version table:
 *** 3.17.10+repack0-5 500
        500 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
        100 /var/lib/dpkg/status

Revision history for this message
Steve Lathan (fatbastard314) said : 		#4

Kept getting "device not found" while running setup to USB. Ran lsusb. Did not see printer. Changed cable connecting printer to pc. It now works. Therefore, this was a hardware problem, not software and the problem is now resolved.