Printer USB connection make restart impossible, black screen

Asked by Michel Bégin on 2020-01-14

I connected a Samsung xPressM2885FW via USB cable and asked to restart for complete install. Once the USB cable in the restart stopped at the shutdown. Than the computer could not restart. After unplugging the USB cable I had to make a few power button shutdown than it finally restarted. This happened three times. This printer is a wi-fi able and is used in my home network. I wonder if that has to do something with the pronblem Apart from that I have no problems with my new installation so far.

Thank you in advance for your reply
MB

Question information

Language:
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Status:
Expired
For:
Ubuntu Edit question
Assignee:
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Last query:
2020-01-17
Last reply:
2020-02-02

Do you have the latest BIO in the system?

Michel Bégin (mibeliub) said : #2

I just installed 2 -3 days ago the latest version Ubuntu 18.04 and made all updates available

Michel Bégin (mibeliub) said : #3

I did a complete new install from Ubuntu, the 18.04 version (Gnome??)

I have a brand new machine on which i formatted the ssd  taking away
windows 10 and installed Ubuntu.

I have a new machine with 16G of memory, SSD 266 g and 2000G second hard
disk

Otherwise I dont know if I know what you mean bi BIO

On 2020-01-14 12:18 p.m., actionparsnip wrote:
> Your question #687981 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/687981
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Do you have the latest BIO in the system?
>

Are there any options in the BIOS for the USB ports which are useful

Michel Bégin (mibeliub) said : #5

I connected to the front panel USB ports.

I need to try connecting to the Motherboard USB ports in the back, maybe
it is the reason for trouble.

Otherwise, I don't know yet I will check the BIOS and let you know.

Many thanks

MB

On 2020-01-15 2:12 p.m., actionparsnip wrote:
> Your question #687981 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/687981
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Are there any options in the BIOS for the USB ports which are useful
>

Have you tried a different USB port, not the one directly above, a different bank of ports. Does it make any difference?

Michel Bégin (mibeliub) said : #7

No  I did not try anything else, because the printer did show up as a
network available printer.

So I need to read more about everything. I have experienced a few
bizarre events like loosing the video suddenly the screen acted as if
the Motherboard had a defect and I could not see anything, after a few
restart I got the image back and since that moment everything seems to
be OK..

So thanks for everything. I will do my studies and read more about how
everything works in this nes environment for me.

MB

Thank you for prompt answers and have a great day.

Le 20-01-17 à 12 h 23, actionparsnip a écrit :
> Your question #687981 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/687981
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Have you tried a different USB port, not the one directly above, a
> different bank of ports. Does it make any difference?
>

Launchpad Janitor (janitor) said : #8

This question was expired because it remained in the 'Open' state without activity for the last 15 days.