Resetting password on Ubuntu

Don't confuse the password to login to your Ubuntu system with the password for the Launchpad web services. They are not related to each other.

If you cannot remember the password that has been set for your user account in Ubuntu, then you can reset it with the procedure described in https://www.psychocats.net/ubuntu/resetpassword

Manfred,

Thank you for your help! The link that you sent me was completely
understandable, and I was able to change my password. I am still having
problems with two things: 1) Now that I can install & uninstall programs, I
tried uninstalling Simple Scan and reinstalling it to see whether I could
access my new HP all-in-one printer with a scanning option. Even when
reinstalling the Simple Scan program, it couldn't find the new scanner, but
is still looking for old scanners that are no longer present. I have
uninstalled two old printers, both of which had scanners, but there must be
something in the "system" that still exists that Simple Scan is "seeing".
So, I tried uninstalling Simple Scan and installed Scan Lite. Scan Lite is
also looking for the old scanners and can't seem to locate the new scanner.
What should I do? 2) My second problem is Thunderbird. I was using this
program for my email (gmail) until it abruptly quit working and asked me
for a password. This happened a year ago, and I just quit using it, and
went directly to gmail. Since I now have a working password, I thought I
would try Thunderbird again, since I like it. It doesn't accept my new
password either! Any suggestions?

I am not a programmer, so instructions really have to be simple for me to
be able to do it. The link you sent me to earlier today was so well
explained that I was confident to do it. If you can help me again, I would
be most grateful.

Jace

On Tue, Sep 17, 2019 at 10:48 AM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Launchpad itself changed:
> https://answers.launchpad.net/launchpad/+question/683995
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Don't confuse the password to login to your Ubuntu system with the
> password for the Launchpad web services. They are not related to each
> other.
>
> If you cannot remember the password that has been set for your user
> account in Ubuntu, then you can reset it with the procedure described in
> https://www.psychocats.net/ubuntu/resetpassword
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/launchpad/+question/683995/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/launchpad/+question/683995
>
> You received this question notification because you asked the question.
>

Let's start with some basic diagnostic commands.

Please open a terminal window (e.g. by simultaneously pressing ctrl-alt-t) and issue the commands

uname -a
lsb_release -crid
lsusb

Then use the terminal window's menu entries "edit - select all" and "edit - copy" and finally paste everything - either into the message box of your question document on launchpad https://answers.launchpad.net/ubuntu/+question/683995 - or into a mail reply to the e-mail notification that you have received.

And for the Thunderbird problem: I assume that there you have to provide the password that belongs to your e-mail account.

Thanks, Manfred, I’ll try this tomorrow, and let you know what I found. Regarding Thunderbird, I never had a password, as it was on my Desktop computer. The request to use my password to gain access to Thunderbird came out of the blue. I have no idea what the password might be.

Jace

Sent from Mail for Windows 10

From: Manfred Hampl
Sent: September 17, 2019 5:09 PM
To: <email address hidden>
Subject: Re: [Question #683995]: Resetting password on Ubuntu

Your question #683995 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/683995

    Status: Open => Needs information

Manfred Hampl requested more information:
Let's start with some basic diagnostic commands.

Please open a terminal window (e.g. by simultaneously pressing ctrl-
alt-t) and issue the commands

uname -a
lsb_release -crid
lsusb

Then use the terminal window's menu entries "edit - select all" and
"edit - copy" and finally paste everything - either into the message box
of your question document on launchpad
https://answers.launchpad.net/ubuntu/+question/683995 - or into a mail
reply to the e-mail notification that you have received.

And for the Thunderbird problem: I assume that there you have to provide
the password that belongs to your e-mail account.

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/683995

You received this question notification because you asked the question.

Manfred,

Since I have been able to actually make changes to the software, now that I
have a working password, I have updated to the latest version of Ubuntu. It
took a couple of days, due to the fact I had to update from 14.04 to 16.04
to 18.04.
So here is what I found when I used your commands:

To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

jace@jace-Dell-DM061:~$ uname -a
Linux jace-Dell-DM061 4.15.0-64-generic #73-Ubuntu SMP Thu Sep 12 13:15:53
UTC 2019 i686 i686 i686 GNU/Linux
jace@jace-Dell-DM061:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 18.04.3 LTS
Release: 18.04
Codename: bionic
jace@jace-Dell-DM061:~$ lsusb
Bus 002 Device 003: ID 03f0:ad2a Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 002: ID 03f0:1017 Hewlett-Packard LaserJet 1300
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
jace@jace-Dell-DM061:~$

Hopefully this information will help you help me. Since upgrading the
software, I did get rid of the previous printer/scanner info (apparently).
However, when I try to install Simple Scan, it says I need the drivers,
which I install, but then nothing happens. The icon for Simple Scan does
not show up on my desktop, and while I can bring Simple Scan up onto the
screen using Activities, it asks for the drivers to be downloaded. Back to
square one here. I deleted Thunderbird, and I'll try installing it again
and see whether I can create a new password.

Your help, again, is much appreciated.

Jace

On Tue, Sep 17, 2019 at 10:15 PM Jace Weir <email address hidden> wrote:

> Thanks, Manfred, I’ll try this tomorrow, and let you know what I found.
> Regarding Thunderbird, I never had a password, as it was on my Desktop
> computer. The request to use my password to gain access to Thunderbird came
> out of the blue. I have no idea what the password might be.
>
>
>
> Jace
>
>
>
> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
> Windows 10
>
>
>
> *From: *Manfred Hampl <email address hidden>
> *Sent: *September 17, 2019 5:09 PM
> *To: *<email address hidden>
> *Subject: *Re: [Question #683995]: Resetting password on Ubuntu
>
>
>
> Your question #683995 on Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+question/683995
>
>
>
> Status: Open => Needs information
>
>
>
> Manfred Hampl requested more information:
>
> Let's start with some basic diagnostic commands.
>
>
>
> Please open a terminal window (e.g. by simultaneously pressing ctrl-
>
> alt-t) and issue the commands
>
>
>
> uname -a
>
> lsb_release -crid
>
> lsusb
>
>
>
> Then use the terminal window's menu entries "edit - select all" and
>
> "edit - copy" and finally paste everything - either into the message box
>
> of your question document on launchpad
>
> https://answers.launchpad.net/ubuntu/+question/683995 - or into a mail
>
> reply to the e-mail notification that you have received.
>
>
>
> And for the Thunderbird problem: I assume that there you have to provide
>
> the password that belongs to your e-mail account.
>
>
>
> --
>
> To answer this request for more information, you can either reply to
>
> this email or enter your reply at the following page:
>
> https://answers.launchpad.net/ubuntu/+question/683995
>
>
>
> You received this question notification because you asked the question.
>
>
>

Apparently the upgrade to Ubuntu 18.04 went ok.

For the issue with the HP Printer please execute the command

hp-info

and copy/paste all output.

Manfred,

Here are the results (output) of the HP command, as requested. I notice
there is no mention of the LaserJet Pro MFP M281fdw printer in the text.
Perhaps that's why Simple Scan is not showing up?

Yesterday, when using the newly updated version of Ubuntu, it took me to
Login Keyring. I don't know what this is, but I could not login with my
password.

When using Firefox, there is no longer a menu of options in the upper left
hand corner of the screen (such as print, history, bookmarks, etc.). How
can I reinstall this option?

I uninstalled Thunderbird, and will try reinstalling it today, and see
whether I can reset the password.

Thanks again for your help!

Jace

To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

jace@jace-Dell-DM061:~$ hp-info

HP Linux Imaging and Printing System (ver. 3.17.10)
Device Information Utility ver. 5.2

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: GUI Modules PyQt4 and PyQt5 are not installed
error: hp-info -u/--gui requires Qt4 GUI support. Entering interactive mode.

HP Linux Imaging and Printing System (ver. 3.17.10)
System Tray Status Service ver. 2.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: GUI Modules PyQt4 and PyQt5 are not installed
error: hp-systray requires Qt4 GUI and DBus support. Exiting.
warning: Unable to connect to dbus. Is hp-systray running?

hp:/usb/hp_LaserJet_1300?serial=00CNBB409497

Device Parameters (dynamic data):
  Parameter Value(s)

  ----------------------------
 ----------------------------------------------------------
  agent1-ack False

  agent1-desc Black toner cartridge

  agent1-dvc 0

  agent1-health 0

  agent1-health-desc Good/OK

  agent1-hp-ink False

  agent1-id 0

  agent1-kind 4

  agent1-known False

  agent1-level 100

  agent1-level-trigger 0

  agent1-sku Q2613A/Q2613X

  agent1-type 1

  agent1-virgin False

  back-end hp

  cups-printers ['hp-LaserJet-1300']

  cups-uri
 hp:/usb/hp_LaserJet_1300?serial=00CNBB409497
  dev-file

  device-state 1

  device-uri
 hp:/usb/hp_LaserJet_1300?serial=00CNBB409497
  deviceid
 MFG:Hewlett-Packard;CMD:PJL,MLC,BIDI-ECP,PCL,POSTSCRIPT,PC
                                LXL;MDL:hp LaserJet
1300;CLS:PRINTER;DES:Hewlett-Packard
                                LaserJet 1300;MEM:8MB;COMMENT:RES=10x1;1;

  duplexer 1

  error-state 0

  host

  in-tray1 1

  in-tray2 1

  is-hp True

  media-path 1

  panel 0

  panel-line1

  panel-line2

  photo-tray 0

  port 1

  r 0

  revision 254

  rg 000

  rr 000000

  rs 000000000

  serial 00CNBB409497

  status-code 1000

  status-desc Idle

  supply-door 1

  top-door 4

Model Parameters (static data):
  Parameter Value(s)

  ----------------------------
 ----------------------------------------------------------
  align-type 0

  clean-type 0

  color-cal-type 0

  copy-type 0

  embedded-server-type 0

  fax-type 0

  fw-download False

  icon hp_LaserJet_1200.png

  io-mfp-mode 6

  io-mode 1

  io-support 6

  job-storage 0

  linefeed-cal-type 0

  model hp_LaserJet_1300

  model-ui HP LaserJet 1300

  model1 HP LaserJet 1300 Printer

  model2 HP LaserJet 1300t Printer

  monitor-type 0

  panel-check-type 1

  pcard-type 0

  plugin 0

  plugin-reason 0

  power-settings 0

  pq-diag-type 0

  r-type 0

  r0-agent1-kind 4

  r0-agent1-sku Q2613A/Q2613X

  r0-agent1-type 1

  scan-src 0

  scan-type 0

  status-battery-check 0

  status-dynamic-counters 0

  status-type 9

  support-released True

  support-subtype 14214

  support-type 2

  support-ver 0.9.5

  tech-class ['LJMono', 'Postscript']

  tech-subclass ['Normal']

  tech-type 3

  usb-pid 4119

  usb-vid 1008

  wifi-config 0

Done.
jace@jace-Dell-DM061:~$

On Fri, Sep 20, 2019 at 3:23 AM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Apparently the upgrade to Ubuntu 18.04 went ok.
>
> For the issue with the HP Printer please execute the command
>
> hp-info
>
> and copy/paste all output.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

How is the LaserJet Pro MFP M281fdw connected to your computer?
The output of the command "lsusb" shows only the HP LaserJet 1300 Printer, and this is also listed by the hp-info command.

I don't know *how* the printer is connected, but it shows up as one of two
printers on my computer, and I can print using this (desktop) computer. I
did not use the CD provided by HP to install the printer, as it
(apparently) can't be used for Linux. I used HP's Linux driver installation
software.

Jace

On Fri, Sep 20, 2019 at 11:27 AM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> How is the LaserJet Pro MFP M281fdw connected to your computer?
> The output of the command "lsusb" shows only the HP LaserJet 1300 Printer,
> and this is also listed by the hp-info command.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

There are two possibilities, how the LaserJet Pro MFP M281fdw printer is connected:
Either direct by USB cable (like the LaserJet 1300 printer)
Or via networking

If it is via networking, then you have to tell the computer, how to access that printer (e.g. which network address).

Both printers are connected by USB cables. Downloading Thunderbird does not
appear to have worked. The download appears to be complete, but program
would not launch.

On Fri, Sep 20, 2019 at 12:27 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> There are two possibilities, how the LaserJet Pro MFP M281fdw printer is
> connected:
> Either direct by USB cable (like the LaserJet 1300 printer)
> Or via networking
>
> If it is via networking, then you have to tell the computer, how to
> access that printer (e.g. which network address).
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/683995/+confirm?answer_id=9
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

What output do you receive if you plug the LaserJet Pro MFP M281fdw printer into the computer, switch it on and execute the command
lsusb

And for thunderbird, what happens if you open a terminal window and execute the command
thunderbird

Manfred,

I used the commands you gave me. I tried unplugging the USB cable from the
printer to the computer, and executing lsusb, and as you can see, the new
printer doesn't show up. So I tried shutting the printer off, plugging in
the USB, and then executing the command, and still no printer. I kept
trying this as the printer went through its paces after turning it on, but
no printer shows up. I tried executing the command for Thunderbird, but I
can't interpret the results. Thunderbird is still not showing up. Not sure
what "success" is referring to.

Jace

To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

jace@jace-Dell-DM061:~$ lsusb
Bus 002 Device 003: ID 03f0:ad2a Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 002: ID 03f0:1017 Hewlett-Packard LaserJet 1300
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
jace@jace-Dell-DM061:~$ lsusb
Bus 002 Device 004: ID 03f0:ad2a Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 002: ID 03f0:1017 Hewlett-Packard LaserJet 1300
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
jace@jace-Dell-DM061:~$ lsusb
Bus 002 Device 005: ID 03f0:ad2a Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 002: ID 03f0:1017 Hewlett-Packard LaserJet 1300
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
jace@jace-Dell-DM061:~$ lsusb
Bus 002 Device 005: ID 03f0:ad2a Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 002: ID 03f0:1017 Hewlett-Packard LaserJet 1300
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
jace@jace-Dell-DM061:~$ lsusb
Bus 002 Device 005: ID 03f0:ad2a Hewlett-Packard
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 002: ID 03f0:1017 Hewlett-Packard LaserJet 1300
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
jace@jace-Dell-DM061:~$ thunderbird
/snap/thunderbird/30/bin/desktop-launch: line 544:
/snap/thunderbird/30/thunderbird-bin: cannot execute binary file: Exec
format error
/snap/thunderbird/30/bin/desktop-launch: line 544:
/snap/thunderbird/30/thunderbird-bin: Success
jace@jace-Dell-DM061:~$

On Fri, Sep 20, 2019 at 1:23 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> What output do you receive if you plug the LaserJet Pro MFP M281fdw
> printer into the computer, switch it on and execute the command
> lsusb
>
> And for thunderbird, what happens if you open a terminal window and
> execute the command
> thunderbird
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

1. For the printer:
If the printer is switched on, connected with the USB cable, but still not shows with the lsusb command - then I have no idea what there is going on.

2. For thunderbird:
Run the command

snap refresh thunderbird --ignore-validation

and then try running it with the command

thunderbird

again. What happens?

Hi Manfred,

Here's the result for Thunderbird.

To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

jace@jace-Dell-DM061:~$ snap refresh thunderbird -ignore-validation
error: unknown flag `i'
jace@jace-Dell-DM061:~$ thunderbird
/snap/thunderbird/30/bin/desktop-launch: line 544:
/snap/thunderbird/30/thunderbird-bin: cannot execute binary file: Exec
format error
/snap/thunderbird/30/bin/desktop-launch: line 544:
/snap/thunderbird/30/thunderbird-bin: Success
jace@jace-Dell-DM061:~$

Jace

On Sat, Sep 21, 2019 at 4:13 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> 1. For the printer:
> If the printer is switched on, connected with the USB cable, but still not
> shows with the lsusb command - then I have no idea what there is going on.
>
> 2. For thunderbird:
> Run the command
>
> snap refresh thunderbird --ignore-validation
>
> and then try running it with the command
>
> thunderbird
>
> again. What happens?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

There are two dash characters!
Please use copy and paste!

Sorry, I overlooked that!
See result below:

To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

jace@jace-Dell-DM061:~$ snap refresh thunderbird --ignore-validation
thunderbird (beta) 60.3.0 from Ken VanDine refreshed
jace@jace-Dell-DM061:~$ thunderbird
/snap/thunderbird/30/bin/desktop-launch: line 544:
/snap/thunderbird/30/thunderbird-bin: cannot execute binary file: Exec
format error
/snap/thunderbird/30/bin/desktop-launch: line 544:
/snap/thunderbird/30/thunderbird-bin: Success
jace@jace-Dell-DM061:~$

It appears the extra dash didn't fix the problem! :) It's also quite clear
to me that Linux is not a program for non-technical people such as myself.
You have been very generous with your time, and I appreciate your patience,
Manfred. My wife and I have decided the time spent on trying to fix things
on Linux could be spent on other more rewarding activities. We're going to
get a new computer, and stick with Windows as the operating system. It may
be inferior to Linux, but I just don't have the issues with any other
computer we use, which all use Windows.

Thanks again for all your help, Manfred

Jace

On Sun, Sep 22, 2019 at 7:58 AM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> There are two dash characters!
> Please use copy and paste!
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

Before you give up, I have a final suggestion for thunderbird.

Try the following commands:

snap remove thunderbird
sudo apt install thunderbird
thunderbird

Manfred,

Here's the response to the commands:

To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

jace@jace-Dell-DM061:~$ snap remove thunderbird
thunderbird removed
jace@jace-Dell-DM061:~$ sudo apt install thunderbird
[sudo] password for jace:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer
required:
  libqt4-designer libqt4-help libqt4-scripttools libqt4-svg libqt4-test
  libqtassistantclient4 pkg-config python-apt python-aptdaemon
  python-aptdaemon.gtk3widgets python-asn1crypto python-attr python-automat
  python-blinker python-bs4 python-cffi-backend python-chardet python-click
  python-colorama python-constantly python-cryptography python-cups
  python-debian python-defer python-dirspec python-enum34 python-html5lib
  python-httplib2 python-hyperlink python-idna python-incremental
  python-ipaddress python-jwt python-lxml python-oauthlib python-olefile
  python-openssl python-pam python-pil python-piston-mini-client
  python-pkg-resources python-pyasn1 python-pyasn1-modules python-qt4
  python-qt4-dbus python-serial python-service-identity python-sip
python-six
  python-twisted-bin python-twisted-core python-twisted-web
  python-webencodings python-xapian python-zope.interface
  python3-piston-mini-client software-center-aptdaemon-plugins
Use 'sudo apt autoremove' to remove them.
Suggested packages:
  thunderbird-gnome-support ttf-lyx
The following NEW packages will be installed:
  thunderbird
0 upgraded, 1 newly installed, 0 to remove and 4 not upgraded.
Need to get 43.5 MB of archives.
After this operation, 171 MB of additional disk space will be used.
Get:1 http://ca.archive.ubuntu.com/ubuntu bionic-updates/main i386
thunderbird i386 1:60.8.0+build1-0ubuntu0.18.04.1 [43.5 MB]
Fetched 43.5 MB in 1min 6s (661 kB/s)

Selecting previously unselected package thunderbird.
(Reading database ... 164188 files and directories currently installed.)
Preparing to unpack
.../thunderbird_1%3a60.8.0+build1-0ubuntu0.18.04.1_i386.deb ...
Unpacking thunderbird (1:60.8.0+build1-0ubuntu0.18.04.1) ...
Setting up thunderbird (1:60.8.0+build1-0ubuntu0.18.04.1) ...
Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for mime-support (3.60ubuntu1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2) ...
Processing triggers for bamfdaemon (0.5.3+18.04.20180207.2-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
jace@jace-Dell-DM061:~$ thunderbird
1569209268014 addons.xpi WARN Can't get modified time of
/<email address hidden>
1569209268094 addons.xpi-utils WARN addMetadata: Add-on
<email address hidden> is invalid: [Exception... "Component
returned failure code: 0x80520006 (NS_ERROR_FILE_TARGET_DOES_NOT_EXIST)
[nsIFile.isFile]" nsresult: "0x80520006
(NS_ERROR_FILE_TARGET_DOES_NOT_EXIST)" location: "JS frame ::
resource://gre/modules/addons/XPIInstall.jsm :: loadManifestFromFile ::
line 925" data: no] Stack trace:
loadManifestFromFile()@resource://gre/modules/addons/XPIInstall.jsm:925
syncLoadManifestFromFile()@resource://gre/modules/addons/XPIProvider.jsm:940
addMetadata()@resource://gre/modules/addons/XPIProvider.jsm ->
resource://gre/modules/addons/XPIProviderUtils.js:1173
processFileChanges()@resource://gre/modules/addons/XPIProvider.jsm ->
resource://gre/modules/addons/XPIProviderUtils.js:1529
checkForChanges()@resource://gre/modules/addons/XPIProvider.jsm:3291
startup()@resource://gre/modules/addons/XPIProvider.jsm:2196
callProvider()@resource://gre/modules/AddonManager.jsm:253
_startProvider()@resource://gre/modules/AddonManager.jsm:728
startup()@resource://gre/modules/AddonManager.jsm:892
startup()@resource://gre/modules/AddonManager.jsm:2981
observe()@jar:file:///usr/lib/thunderbird/omni.ja!/components/addonManager.js:63
1569209268098 addons.xpi-utils WARN Could not uninstall invalid item from
locked install location
alloc factor 0.900000 0.900000
alloc factor 0.900000 0.900000
1569209272632 addons.xpi WARN Can't get modified time of
/<email address hidden>
1569209418976 addons.update-checker WARN Update manifest for
<email address hidden> did not contain an updates property
1569209419119 addons.update-checker WARN Update manifest for
{972ce4c6-7e08-4474-a285-3208198ce6fd} did not contain an updates property
jace@jace-Dell-DM061:~$

At this point, it asks for a password. I'm using the only password I'm
aware of, and it's rejected. There is apparently a phantom password in the
mix that I am unaware of. All of the updating of the Ubuntu software has
also affected my wife's Thunderbird. Now her regular password does not
work. Unlike me, she does use a password each time she uses Thunderbird,
and that password no longer works. Hence, our desire to scrap Linux and go
to Windows.

Jace

On Sun, Sep 22, 2019 at 3:58 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Before you give up, I have a final suggestion for thunderbird.
>
> Try the following commands:
>
> snap remove thunderbird
> sudo apt install thunderbird
> thunderbird
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/683995/+confirm?answer_id=17
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

If a program asks for a password, then it should show details, what kind of password it wants.

e.g.: The command "sudo apt install thunderbird" gives "[sudo] password for jace:". So it asks for the Ubuntu password of user jace.

If you try starting thunderbird, is there any hint which password it wants?

I never needed a password to get into Thunderbird until a year ago. While
we were away on a holiday, Thunderbird suddenly quit working, and asked for
a password. I thought I could fix it once we were home, but nothing worked.
During the current updating process, I was able to establish a password to
allow me to make changes to Ubuntu, including uninstalling and installing
programs. I was hopeful that the new password I established would work for
Thunderbird, but it doesn't. Furthermore, my wife always uses a password to
get into Thunderbird, and now that password no longer works. I have no idea
what the password is for Thunderbird.

Jace

On Mon, Sep 23, 2019 at 3:28 AM Manfred Hampl <
<email address hidden>> wrote:

> Your question #683995 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> If a program asks for a password, then it should show details, what kind
> of password it wants.
>
> e.g.: The command "sudo apt install thunderbird" gives "[sudo] password
> for jace:". So it asks for the Ubuntu password of user jace.
>
> If you try starting thunderbird, is there any hint which password it
> wants?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/683995
>
> You received this question notification because you asked the question.
>

How does the box look like where the password is asked?

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.