Ubuntu

Printer not connecting to server

Asked by Chester Thomas Loch Junior

Printer issue: Printer was working on current Operating System (OS). Recently received the following message "There was an error during the CUPS operation: 'Failed to connect to server'. Did an online search under that topic and found info on reinstalling CUPS, rebooting, updating software, having the latest updates and checking printer for any obvious physical issues. Current OS is Lubuntu 18.10. Have had past Ubuntu experience over the past ten years or so but this is the first time I've interfaced with Ubuntu One to address an issue or for Ubuntu information.

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Chester Thomas Loch Junior
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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

What make and model is the printer, please?
How does it connect to the PC?

Thanks

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#2

HP Deskjet F340 all in one connected to via HP USB cable to PC

On 1/7/19, actionparsnip <email address hidden> wrote:
> Your question #677341 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> What make and model is the printer, please?
> How does it connect to the PC?
>
> Thanks
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> You received this question notification because you asked the question.
>

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#3

Yes, any help would be greatly appreciated.

On 1/7/19, Chester Thomas Loch Junior
<email address hidden> wrote:
> Your question #677341 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> Status: Answered => Open
>
> You are still having a problem:
> HP Deskjet F340 all in one connected to via HP USB cable to PC
>
> On 1/7/19, actionparsnip <email address hidden> wrote:
>> Your question #677341 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> Status: Open => Answered
>>
>> actionparsnip proposed the following answer:
>> What make and model is the printer, please?
>> How does it connect to the PC?
>>
>> Thanks
>>
>> --
>> If this answers your question, please go to the following page to let us
>> know that it is solved:
>> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=0
>>
>> If you still need help, you can reply to this email or go to the
>> following page to enter your feedback:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> You received this question notification because you asked the question.
>>
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#4

What is the output of:

apt-cache policy hplip; lsb_release -a; uname -a

Thanks

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#5

Does this link download a PPD file
http://www.openprinting.org/ppd-o-matic.php?driver=deskjet&printer=HP-deskjet_f340&show=0

You can use that to setup the printer

Source:
http://www.openprinting.org/printer/HP/HP-deskjet_f340

If you remove the existing printer and turn off the printer and then back on you may be able to use the PPD file to setup the driver

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#6

Many thanks to those that have attempted to help me with this problem.
I think I should repeat that this printer was working on the PC at one
time. I have since added more RAM (from 2Gig. to 4Gig.) and am not
sure if this change was/is the source of the inability of the printer
to connect.
I'm going to try the advise given and will report back the results.
Thanks again, Chet

On 1/8/19, actionparsnip <email address hidden> wrote:
> Your question #677341 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> Status: Needs information => Answered
>
> actionparsnip proposed the following answer:
> Does this link download a PPD file
> http://www.openprinting.org/ppd-o-matic.php?driver=deskjet&printer=HP-deskjet_f340&show=0
>
> You can use that to setup the printer
>
> Source:
> http://www.openprinting.org/printer/HP/HP-deskjet_f340
>
> If you remove the existing printer and turn off the printer and then
> back on you may be able to use the PPD file to setup the driver
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=4
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> You received this question notification because you asked the question.
>

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#7

I went to the web address given , was able to get the ppd file but can
not get it to execute.

On 1/8/19, Chet Loch <email address hidden> wrote:
> Many thanks to those that have attempted to help me with this problem.
> I think I should repeat that this printer was working on the PC at one
> time. I have since added more RAM (from 2Gig. to 4Gig.) and am not
> sure if this change was/is the source of the inability of the printer
> to connect.
> I'm going to try the advise given and will report back the results.
> Thanks again, Chet
>
> On 1/8/19, actionparsnip <email address hidden> wrote:
>> Your question #677341 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> Status: Needs information => Answered
>>
>> actionparsnip proposed the following answer:
>> Does this link download a PPD file
>> http://www.openprinting.org/ppd-o-matic.php?driver=deskjet&printer=HP-deskjet_f340&show=0
>>
>> You can use that to setup the printer
>>
>> Source:
>> http://www.openprinting.org/printer/HP/HP-deskjet_f340
>>
>> If you remove the existing printer and turn off the printer and then
>> back on you may be able to use the PPD file to setup the driver
>>
>> --
>> If this answers your question, please go to the following page to let us
>> know that it is solved:
>> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=4
>>
>> If you still need help, you can reply to this email or go to the
>> following page to enter your feedback:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> You received this question notification because you asked the question.
>>
>

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#8

It's not executable. Add a printer then you will get an option to use the PPD

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#9

Additionally, a trouble shoot of the Printer s-Localhost gives the
following message. "CUPS service stopped- The cups spooler does not
appear to be running. To correct this, choose
System>Administration>Services from the min menu and look for the
'cups' service.

I am not able to reach those descriptive on Lubuntu 18.10 There is no
"System" or "Administration"selection available. There is a "System
Tools" but selecting it does not get me to an "Administration" option

On 1/8/19, Chester Thomas Loch Junior
<email address hidden> wrote:
> Your question #677341 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> You gave more information on the question:
> I went to the web address given , was able to get the ppd file but can
> not get it to execute.
>
> On 1/8/19, Chet Loch <email address hidden> wrote:
>> Many thanks to those that have attempted to help me with this problem.
>> I think I should repeat that this printer was working on the PC at one
>> time. I have since added more RAM (from 2Gig. to 4Gig.) and am not
>> sure if this change was/is the source of the inability of the printer
>> to connect.
>> I'm going to try the advise given and will report back the results.
>> Thanks again, Chet
>>
>> On 1/8/19, actionparsnip <email address hidden> wrote:
>>> Your question #677341 on Ubuntu changed:
>>> https://answers.launchpad.net/ubuntu/+question/677341
>>>
>>> Status: Needs information => Answered
>>>
>>> actionparsnip proposed the following answer:
>>> Does this link download a PPD file
>>> http://www.openprinting.org/ppd-o-matic.php?driver=deskjet&printer=HP-deskjet_f340&show=0
>>>
>>> You can use that to setup the printer
>>>
>>> Source:
>>> http://www.openprinting.org/printer/HP/HP-deskjet_f340
>>>
>>> If you remove the existing printer and turn off the printer and then
>>> back on you may be able to use the PPD file to setup the driver
>>>
>>> --
>>> If this answers your question, please go to the following page to let us
>>> know that it is solved:
>>> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=4
>>>
>>> If you still need help, you can reply to this email or go to the
>>> following page to enter your feedback:
>>> https://answers.launchpad.net/ubuntu/+question/677341
>>>
>>> You received this question notification because you asked the question.
>>>
>>
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#10

Printers-Localhost will not allow me to add a printer. It's selection
is "ghosted" out

On 1/8/19, Chet Loch <email address hidden> wrote:
> Additionally, a trouble shoot of the Printer s-Localhost gives the
> following message. "CUPS service stopped- The cups spooler does not
> appear to be running. To correct this, choose
> System>Administration>Services from the min menu and look for the
> 'cups' service.
>
> I am not able to reach those descriptive on Lubuntu 18.10 There is no
> "System" or "Administration"selection available. There is a "System
> Tools" but selecting it does not get me to an "Administration" option
>
> On 1/8/19, Chester Thomas Loch Junior
> <email address hidden> wrote:
>> Your question #677341 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> You gave more information on the question:
>> I went to the web address given , was able to get the ppd file but can
>> not get it to execute.
>>
>> On 1/8/19, Chet Loch <email address hidden> wrote:
>>> Many thanks to those that have attempted to help me with this problem.
>>> I think I should repeat that this printer was working on the PC at one
>>> time. I have since added more RAM (from 2Gig. to 4Gig.) and am not
>>> sure if this change was/is the source of the inability of the printer
>>> to connect.
>>> I'm going to try the advise given and will report back the results.
>>> Thanks again, Chet
>>>
>>> On 1/8/19, actionparsnip <email address hidden> wrote:
>>>> Your question #677341 on Ubuntu changed:
>>>> https://answers.launchpad.net/ubuntu/+question/677341
>>>>
>>>> Status: Needs information => Answered
>>>>
>>>> actionparsnip proposed the following answer:
>>>> Does this link download a PPD file
>>>> http://www.openprinting.org/ppd-o-matic.php?driver=deskjet&printer=HP-deskjet_f340&show=0
>>>>
>>>> You can use that to setup the printer
>>>>
>>>> Source:
>>>> http://www.openprinting.org/printer/HP/HP-deskjet_f340
>>>>
>>>> If you remove the existing printer and turn off the printer and then
>>>> back on you may be able to use the PPD file to setup the driver
>>>>
>>>> --
>>>> If this answers your question, please go to the following page to let
>>>> us
>>>> know that it is solved:
>>>> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=4
>>>>
>>>> If you still need help, you can reply to this email or go to the
>>>> following page to enter your feedback:
>>>> https://answers.launchpad.net/ubuntu/+question/677341
>>>>
>>>> You received this question notification because you asked the question.
>>>>
>>>
>>
>> --
>> You received this question notification because you asked the question.
>>
>

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#11

Yes.

On 1/8/19, Chester Thomas Loch Junior
<email address hidden> wrote:
> Your question #677341 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> Status: Answered => Open
>
> You are still having a problem:
> Additionally, a trouble shoot of the Printer s-Localhost gives the
> following message. "CUPS service stopped- The cups spooler does not
> appear to be running. To correct this, choose
> System>Administration>Services from the min menu and look for the
> 'cups' service.
>
> I am not able to reach those descriptive on Lubuntu 18.10 There is no
> "System" or "Administration"selection available. There is a "System
> Tools" but selecting it does not get me to an "Administration" option
>
> On 1/8/19, Chester Thomas Loch Junior
> <email address hidden> wrote:
>> Your question #677341 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> You gave more information on the question:
>> I went to the web address given , was able to get the ppd file but can
>> not get it to execute.
>>
>> On 1/8/19, Chet Loch <email address hidden> wrote:
>>> Many thanks to those that have attempted to help me with this problem.
>>> I think I should repeat that this printer was working on the PC at one
>>> time. I have since added more RAM (from 2Gig. to 4Gig.) and am not
>>> sure if this change was/is the source of the inability of the printer
>>> to connect.
>>> I'm going to try the advise given and will report back the results.
>>> Thanks again, Chet
>>>
>>> On 1/8/19, actionparsnip <email address hidden> wrote:
>>>> Your question #677341 on Ubuntu changed:
>>>> https://answers.launchpad.net/ubuntu/+question/677341
>>>>
>>>> Status: Needs information => Answered
>>>>
>>>> actionparsnip proposed the following answer:
>>>> Does this link download a PPD file
>>>> http://www.openprinting.org/ppd-o-matic.php?driver=deskjet&printer=HP-deskjet_f340&show=0
>>>>
>>>> You can use that to setup the printer
>>>>
>>>> Source:
>>>> http://www.openprinting.org/printer/HP/HP-deskjet_f340
>>>>
>>>> If you remove the existing printer and turn off the printer and then
>>>> back on you may be able to use the PPD file to setup the driver
>>>>
>>>> --
>>>> If this answers your question, please go to the following page to let
>>>> us
>>>> know that it is solved:
>>>> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=4
>>>>
>>>> If you still need help, you can reply to this email or go to the
>>>> following page to enter your feedback:
>>>> https://answers.launchpad.net/ubuntu/+question/677341
>>>>
>>>> You received this question notification because you asked the question.
>>>>
>>>
>>
>> --
>> You received this question notification because you asked the question.
>>
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#12

sudo apt-get install cups

Then reboot and test

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#13

Thanks for that suggestion. Early on in my web search for this issue,
it was a suggested fix. I tried it and got the same response. I tired
it again at your suggestion, and continue to have the same result. Not
connecting and unable to add a printer.

On 1/8/19, actionparsnip <email address hidden> wrote:
> Your question #677341 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> sudo apt-get install cups
>
> Then reboot and test
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=11
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> You received this question notification because you asked the question.
>

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#14

Yes

On 1/8/19, Chester Thomas Loch Junior
<email address hidden> wrote:
> Your question #677341 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/677341
>
> Status: Answered => Open
>
> You are still having a problem:
> Thanks for that suggestion. Early on in my web search for this issue,
> it was a suggested fix. I tried it and got the same response. I tired
> it again at your suggestion, and continue to have the same result. Not
> connecting and unable to add a printer.
>
> On 1/8/19, actionparsnip <email address hidden> wrote:
>> Your question #677341 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> Status: Open => Answered
>>
>> actionparsnip proposed the following answer:
>> sudo apt-get install cups
>>
>> Then reboot and test
>>
>> --
>> If this answers your question, please go to the following page to let us
>> know that it is solved:
>> https://answers.launchpad.net/ubuntu/+question/677341/+confirm?answer_id=11
>>
>> If you still need help, you can reply to this email or go to the
>> following page to enter your feedback:
>> https://answers.launchpad.net/ubuntu/+question/677341
>>
>> You received this question notification because you asked the question.
>>
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Chester Thomas Loch Junior (chetloch48) said : 		#15

This problem was only solved as a result of going from the latest versions of Ubuntu to Lubuntu. CUPS would not load or launch while on Ubuntu no matter my attempts to load/reload CUPS. It took reloading Lubuntu to get it to work. The printer worked on another computer so I know it was not the printer or its cable. That solution will unlikely help any with this issue and I can not offer as to why Ubuntu wouldn't load CUPS. It's more of a warning than a solution. NOT a good day for the open source community.