using lubuntu, mouse and keyboard do not respond. mouse and keyboard do not respond while grub menu appears

Does the system have a make and model?
Is it a USB mouse and keyboard or is it the touchpad and keyboard on a laptop?
Which release of Lubuntu?
Is it fully updated?
Do other keyboards work?
Do other mice work?
Have you tried other USB ports?
If you are using a hub or port replicator have you tried not using it and connecting directly to the USB
Is the USB enabled in the BIOS?
Did it work during the installation?
Does the system have a shortcut to enable / disable the keyboard and mouse if it is a laptop?

We need details like this. Your question is incredibly bare and tells us nothing of the system or what you have tried.

TL:DR - Details please!

this happenned on two different systems, on two different lubuntus (16 and
17) persisting with change of usb keyboard
once on a live cd version hub port is for which purpose ?
usb port on the computer is being used in one computer, other one is
loading from the hdd

other questions are irrelevant. have already ch3ecked.

On Wed, Mar 28, 2018 at 1:13 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Does the system have a make and model?
> Is it a USB mouse and keyboard or is it the touchpad and keyboard on a
> laptop?
> Which release of Lubuntu?
> Is it fully updated?
> Do other keyboards work?
> Do other mice work?
> Have you tried other USB ports?
> If you are using a hub or port replicator have you tried not using it and
> connecting directly to the USB
> Is the USB enabled in the BIOS?
> Did it work during the installation?
> Does the system have a shortcut to enable / disable the keyboard and mouse
> if it is a laptop?
>
> We need details like this. Your question is incredibly bare and tells us
> nothing of the system or what you have tried.
>
> TL:DR - Details please!
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> You received this question notification because you asked the question.
>

working from a usb live

shuttle xp intel pentium 4 2.00 ghz

Does the system have a make and model?

laptop : Lenovo L520, cpu: Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz
running on Linux lubuntu 4.13.0-16-generic #19-Ubuntu SMP Wed Oct 11
18:33:49 UTC 2017 i686 i686 i686 GNU/Linux
desktop: shuttle xpc SB61G2

This may not matter, because problem appears and disappears on different
runs.

Is it a USB mouse and keyboard or is it the touchpad and keyboard on a
laptop?

usb keyboard on desktop, touchpad on laptop.

Which release of Lubuntu?

lubuntu 17.10

Is it fully updated?

sometimes there are lags on updates, for failure in server, or for updating
once a month.

Do other keyboards work?

No.
When system freezes usually nothing works.

Do other mice work?

No.
Have you tried other USB ports?

Yes

If you are using a hub or port replicator have you tried not using it and
connecting directly to the USB

yes, but the problem has occurred without that.

Is the USB enabled in the BIOS?

yes

Did it work during the installation?

yes, and it also works after restarting.

Does the system have a shortcut to enable / disable the keyboard and mouse
if it is a laptop?

no.

On Wed, Mar 28, 2018 at 2:31 PM, Semih Özlem <email address hidden> wrote:

> this happenned on two different systems, on two different lubuntus (16 and
> 17) persisting with change of usb keyboard
> once on a live cd version hub port is for which purpose ?
> usb port on the computer is being used in one computer, other one is
> loading from the hdd
>
> other questions are irrelevant. have already ch3ecked.
>
>
>
> On Wed, Mar 28, 2018 at 1:13 PM, actionparsnip <question667292@answers.
> launchpad.net> wrote:
>
>> Your question #667292 on Ubuntu changed:
>> https://answers.launchpad.net/ubuntu/+question/667292
>>
>> Status: Open => Needs information
>>
>> actionparsnip requested more information:
>> Does the system have a make and model?
>> Is it a USB mouse and keyboard or is it the touchpad and keyboard on a
>> laptop?
>> Which release of Lubuntu?
>> Is it fully updated?
>> Do other keyboards work?
>> Do other mice work?
>> Have you tried other USB ports?
>> If you are using a hub or port replicator have you tried not using it and
>> connecting directly to the USB
>> Is the USB enabled in the BIOS?
>> Did it work during the installation?
>> Does the system have a shortcut to enable / disable the keyboard and
>> mouse if it is a laptop?
>>
>> We need details like this. Your question is incredibly bare and tells us
>> nothing of the system or what you have tried.
>>
>> TL:DR - Details please!
>>
>> --
>> To answer this request for more information, you can either reply to
>> this email or enter your reply at the following page:
>> https://answers.launchpad.net/ubuntu/+question/667292
>>
>> You received this question notification because you asked the question.
>>
>
>

Do you dual boot the system at all?

Do you have the latest BIOS?

I have run ubuntu under windows before by using wubi, but not lately on any
of the two machines.

I am not sure if the bios is updated, I checked for updates recently but
have not found anything yet to update with conclusively.

On Wed, Mar 28, 2018 at 3:27 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> actionparsnip requested more information:
> Do you have the latest BIOS?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> You received this question notification because you asked the question.
>

also I am trying to lear boot options for power, and at the moment, the
desktop system shuts down on its down and restarts, and sometimes have
connection problems on laptop.

On Wed, Mar 28, 2018 at 4:03 PM, Semih Ozlem <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Needs information => Open
>
> You gave more information on the question:
> I have run ubuntu under windows before by using wubi, but not lately on any
> of the two machines.
>
> I am not sure if the bios is updated, I checked for updates recently but
> have not found anything yet to update with conclusively.
>
> On Wed, Mar 28, 2018 at 3:27 PM, actionparsnip <
> <email address hidden>> wrote:
>
> > Your question #667292 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/667292
> >
> > actionparsnip requested more information:
> > Do you have the latest BIOS?
> >
> > --
> > To answer this request for more information, you can either reply to
> > this email or enter your reply at the following page:
> > https://answers.launchpad.net/ubuntu/+question/667292
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

Have you tested your RAM using Memtest86 from GRUB ?

I tried, but either started and did not complete the test, because it is
taking long time.

Also are you familiar with all the options in the test? Which specific
tests should be run?

On Wed, Mar 28, 2018 at 7:22 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Have you tested your RAM using Memtest86 from GRUB ?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> You received this question notification because you asked the question.
>

Just select Memtest86 from GRUB and let it run.

can you tell me why this is necessary or urgent ? I can get the system to
function. The freezing is an occasional problem.

If it is not too urgent, can these tests be run later?

On Wed, Mar 28, 2018 at 8:17 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Just select Memtest86 from GRUB and let it run.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/667292/+confirm?answer_id=9
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> You received this question notification because you asked the question.
>

i can not even start the computer nor boot from usb to run the tests.

On Wed, Mar 28, 2018 at 8:43 PM, Semih Ozlem <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Answered => Open
>
> You are still having a problem:
> can you tell me why this is necessary or urgent ? I can get the system to
> function. The freezing is an occasional problem.
>
> If it is not too urgent, can these tests be run later?
>
> On Wed, Mar 28, 2018 at 8:17 PM, actionparsnip <
> <email address hidden>> wrote:
>
> > Your question #667292 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/667292
> >
> > Status: Open => Answered
> >
> > actionparsnip proposed the following answer:
> > Just select Memtest86 from GRUB and let it run.
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> > https://answers.launchpad.net/ubuntu/+question/667292/+
> confirm?answer_id=9
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/ubuntu/+question/667292
> >
> > You received this question notification because you asked the question.
> >
>
> --
> You received this question notification because you asked the question.
>

You don't need USB. It's part of the default install. Hold SHIFT at boot then use cursor keys

that does not work

On Wed, Mar 28, 2018 at 10:27 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> You don't need USB. It's part of the default install. Hold SHIFT at boot
> then use cursor keys
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/667292/+
> confirm?answer_id=12
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> You received this question notification because you asked the question.
>

I think it's something more fundamental than the OS with the issue here

who should i address that question?

Now if the original problem occurs while using ubuntu, where by the
original problem I mean freezing of mouse pointer through touchpad and
keyboard not functioning, do you know of a way to capture the problem to
report it for finding the reason, while running from a live usb.

On Wed, Mar 28, 2018 at 10:42 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> I think it's something more fundamental than the OS with the issue here
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/667292/+
> confirm?answer_id=14
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> You received this question notification because you asked the question.
>

Is the keyboard correctly working in BIOS setup?
If it not working there, then in cannot be an Ubuntu problem.

In one of the computers where the problem occurs, the keyboard is working
until the problem occurs, after which nothing but a restart solves the
problem. (that is the laptop)

In the case of desktop, it used to be that when grub menu appears keyboard
does not work, but after the system starts, everything worked.

the keyboard does not make the bios menu appear.

On Wed, Mar 28, 2018 at 11:03 PM, Manfred Hampl <
<email address hidden>> wrote:

> Your question #667292 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Is the keyboard correctly working in BIOS setup?
> If it not working there, then in cannot be an Ubuntu problem.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/667292
>
> You received this question notification because you asked the question.
>

"the keyboard does not make the bios menu appear."

If you are unable to start BIOS setup, then this is a hardware or BIOS error, and not an Ubuntu problem.

Is it the same with Bionic?

Bionic is LTS and supported until April 2023 so I suggest you use that release. May help