Ubuntu Software updater and System problems
Hello,
I have Ubuntu 14.04 at the moment. I keep receiving messages, " Ubuntu has experienced a serious problem".
The system asks me to report the problem and afterwards I reboot the system.
I do not get this message everyday but it is frequent.
I opened the software updater and updated the software and received a message that 16.04 was now available.
I clicked upgrade and received the same message listed above.
So, I rebooted again and ran the updater. it asked me to put in my password and the program closed and would not upgrade.
Can you tell me what might be wrong, why the system is encountering errors and why it won't upgrade?
Thank you,
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- Ubuntu Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- davidzaq1
- Solved:
- Last query:
- Last reply:
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#1 |
Does the system run OK regardless?
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#2 |
Yes, the system runs ok accept when I tun the system on. Usually when the system boots, I get to the desktop but it is blank. The only thing on the desktop is the Ubuntu symbol and the 14.04 symbol. There is no icons.
Sometimes I have to turn the system off and on several times before I get any desktop symbols. Once the symbols are up, the system runs smooth without problems other than the occasional message, "Ubuntu has encountered a serious problem" and then I just report it and reboot.
The software updater is working fine updating software but when it said I could upgrade to the 16.04, it just would not update, the window just closes.
I hope this helps
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#3 |
https:/
Please post full Terminal output from step 6 and post the output here:
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#4 |
Hello,
Thank you for your reply.
Here are the output from step 6 from the website you provided.
$ ubuntu-
Support status summary of 'Roo':
You have 56 packages (2.5%) supported until February 2015 (9m)
You have 74 packages (3.3%) supported until May 2017 (3y)
You have 1970 packages (88.8%) supported until May 2019 (5y)
You have 6 packages (0.3%) supported until May 2017 (9m)
You have 2 packages (0.1%) that can not/no-longer be downloaded
You have 111 packages (5.0%) that are unsupported
Run with --show-unsupported, --show-supported or --show-all to see more details
stan@Roo:~$ cat /etc/dpkg/
cat: /etc/dpkg/
stan@Roo:~$ dpkg --print-
i386
stan@Roo:~$ sudo grep -R proxy /etc/apt/*
[sudo] password for stan:
Sorry, try again.
[sudo] password for stan:
stan@Roo:~$ grep proxy /etc/environment
stan@Roo:~$ echo $http_proxy
stan@Roo:~$ echo $ftp_proxy
stan@Roo:~$ grep proxy /etc/bash.bashrc
stan@Roo:~$ grep proxy ~/.bashrc
stan@Roo:~$ cat /etc/apt/apt.conf
cat: /etc/apt/apt.conf: No such file or directory
stan@Roo:~$ udo fuser -vvv /var/lib/dpkg/lock
udo: unknown option! -vvv
Error: 0: couldn't open source file <fuser.ui>
fuser.ui: No such file or directory
stan@Roo:~$ sudo fuser -vvv /var/cache/
stan@Roo:~$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_
DISTRIB_
DISTRIB_
stan@Roo:~$ uname -a
Linux Roo 4.2.0-42-generic #49~14.04.1-Ubuntu SMP Wed Jun 29 20:22:11 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
stan@Roo:~$ sudo rm /var/lib/
stan@Roo:~$ sudo rm /var/cache/
stan@Roo:~$ sudo rm /var/lib/dpkg/lock
stan@Roo:~$ sudo cp -arf /var/lib/dpkg /var/lib/
stan@Roo:~$ sudo mv /var/lib/
stan@Roo:~$ sudo cp /var/lib/
stan@Roo:~$ sudo mv /var/lib/
stan@Roo:~$ sudo cp /var/lib/
stan@Roo:~$ sudo rm -rf /var/lib/
stan@Roo:~$ sudo rm -rf /var/lib/apt/lists
stan@Roo:~$ sudo rm /var/cache/
stan@Roo:~$ sudo mkdir /var/lib/apt/lists
stan@Roo:~$ sudo mkdir /var/lib/
[sudo] password for stan:
Sorry, try again.
[sudo] password for stan:
stan@Roo:~$ LANG=C;sudo apt-get clean
stan@Roo:~$ LANG=C;sudo apt-get autoclean
Reading package lists... Done
Building dependency tree
Reading state information... Done
stan@Roo:~$ sudo dpkg --configure -a
Setting up tk-tile (0.8.2-2.2) ...
Setting up python-tk (2.7.5-1ubuntu1) ...
Setting up libportmidi0 (1:200-0ubuntu3) ...
Setting up python-configobj (4.7.2+ds-5build1) ...
Setting up libgfortran3:amd64 (4.8.4-
Setting up libsmpeg0:amd64 (0.4.5+
Setting up libsdl-
Setting up libmikmod2:amd64 (3.1.16-1) ...
Setting up python-pil.imagetk (2.3.0-1ubuntu3) ...
Setting up libblas3 (1.2.20110419-7) ...
Setting up liblapack3 (3.5.0-2ubuntu1) ...
Setting up python-imaging-tk (2.3.0-1ubuntu3) ...
Setting up libsdl-
Setting up python-numpy (1:1.8.
Setting up python-pygame (1.9.1release+
Setting up pysolfc (2.0-3) ...
Processing triggers for libc-bin (2.19-0ubuntu6.9) ...
Processing triggers for menu (2.1.46ubuntu1) ...
stan@Roo:~$ sudo dpkg --clear-avail
stan@Roo:~$ LANG=C;sudo apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
stan@Roo:~$ LANG=C;sudo apt-get --fix-missing install
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
stan@Roo:~$ LANG=C;sudo apt-get --purge autoremove
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
stan@Roo:~$ LANG=C;sudo apt-get --fix-missing update -o APT::Cache-
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Fetched 33.1 MB in 8min 47s (62.8 kB/s)
Reading package lists... Done
stan@Roo:~$ LANG=C;sudo apt-get update -o APT::Cache-
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Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages will be upgraded:
avahi-autoipd avahi-daemon avahi-utils libavahi-client3
libavahi-
libavahi-common3 libavahi-
libavahi-gobject0
12 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 360 kB of archives.
After this operation, 3072 B of additional disk space will be used.
Do you want to continue? [Y/n] n
Abort.
stan@Roo:~$ LANG=C;sudo apt-get update -o APT::Cache-
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Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages will be upgraded:
avahi-autoipd avahi-daemon avahi-utils libavahi-client3
libavahi-
libavahi-common3 libavahi-
libavahi-gobject0
12 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 360 kB of archives.
After this operation, 3072 B of additional disk space will be used.
Do you want to continue? [Y/n] y
Abort.
stan@Roo:~$ sudo dpkg --audit
I hope this reports helps to find the problem.
Thank you.
Revision history for this message
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#5 |
Try the command
sudo apt-get --yes dist-upgrade
and copy/paste the output.
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#6 |
Hello,
Here is the output of the above command.
$ sudo apt-get --yes dist-upgrade
[sudo] password for stan:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Thank you
Revision history for this message
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#7 |
I also did sudo apt-get dist-upgrade and got the same results as in post #6
Thank you,
Revision history for this message
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#8 |
Ok. Your system seems now to be up-to-date on Ubuntu 14.04.
Can you tell us the name of the program/package that is causing these "Ubuntu has experienced a serious problem" messages?
Do you still want to upgrade to 16.04?
Maybe the better advice is to create backup copies of your private files and special settings to another device and perform a new installation of Ubuntu 16.04.1 and then restore the files. This might be the easiest was to resolve your recurring problems.
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#9 |
I don't know what is causing the system problem. I only receive the error notice and it asks me to report it.
Yes, I would like to upgrade to 16.04. I mean this version is working ok. I just don't know how much longer it will be supported.
If all the bugs are worked out of 16.04 I can upgrade. If not, I guess I can keep this version until it is not supported any longer.
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#10 |
1. If you get the error pop-up, the details in the box will name the package.
2. Ubuntu 14.04 will be supported until April 2019, see https:/
3. You can initiate the upgrade to 16.04 either by using update-manager, or by using the terminal command "do-release-
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#11 |
Hello,
Well I tried the command above and it did not do anything.l I updated the software ran the apt-update and the apt-upgraded and the the above command but if found no new releases.
Here is the output. I hope you can figure out what the problem is.
$ sudo apt-get update
[sudo] password for stan:
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Fetched 5,662 kB in 57s (98.6 kB/s)
Reading package lists... Done
stan@Roo:~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
stan@Roo:~$ sudo do-release-upgrade
Checking for a new Ubuntu release
No new release found
Thank you
Revision history for this message
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#12 |
What is the output of
cat /etc/update-
lsb_release -crid
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#13 |
Here is the result from above command,
$ cat /etc/update-
# Default behavior for the release upgrader.
[DEFAULT]
# Default prompting behavior, valid options:
#
# never - Never check for a new release.
# normal - Check to see if a new release is available. If more than one new
# release is found, the release upgrader will attempt to upgrade to
# the release that immediately succeeds the currently-running
# release.
# lts - Check to see if a new LTS release is available. The upgrader
# will attempt to upgrade to the first LTS release available after
# the currently-running one. Note that this option should not be
# used if the currently-running release is not itself an LTS
# release, since in that case the upgrader won't be able to
# determine if a newer release is available.
Prompt=lts
Thank you,
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#14 |
Do not need this answered, Thank you
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#15 |
Please mark as solved
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#16 |
My problem is not solved though. I really cannot mark it as solved.
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#17 |
What is the status of this problem?
Previously you wrote "Do not need this answered, Thank you", but your last message tells "My problem is not solved".
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#18 |
At the moment part of the problem I listed at the beginning is still present.
If I run the software updater or if it shows up and tells me there is available software, I update the system. At the end of the update, I receive the message, "your software is up to date however there is a newer version available. Would you like to upgrade?"
I click upgrade, enter in my password but the update just goes away and never updates.
I am wondering why this tells me there is an upgrade available but it won't upgrade.
I did a little research on the internet. Some people say, because 16.04 is completely different and uncompatible software in ti, you cannot do a upgrade through the software center or terminal.
Is this true?
Thank you
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#19 |
For an attempt to find the root cause of your problem, what is the output of
ls -l /var/log/
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#20 |
Here is the output of the command above.
~$ ls -l /var/log/
total 0
Thank you
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#21 |
Sorry, but I do not understand why your system would tell that a new release is available and then cannot start the upgrade.
Taking all your problems into account, in my opinion the best solution for you probably is a new installation from scratch with Ubuntu 16.04.
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#22 |
Ok, I agree with you on this one.
I have one problem though. Once I put in the live installation disk, how can I get the computer online?
I do not have a hard wire.
When I installed 14.04, I had to go into settings, into the software/updates folder and look at additional drivers and then
select my wireless driver and then once the driver was in, I could update the system.
Does 16.04 have this same capability?
Thank you,
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#23 |
The drivers for several commonly used wireless devices are provided in the installation kit.
I suggest that you boot the installer kit in the 'Try Ubuntu without installing' mode and test whether your wireless is working or not.