Ubuntu

Intel 3165 wifi card not working with Ubuntu. No drivers?

Asked by Brandon

During the setup of Ubuntu it asks to connect to the Internet, although in this case it asks to connect to the card itself. Because it asks for a password I can't even "access" the card from that perspective. Since then, boot up will come up with something such as

12.347565] tpm_crb MSFT0101:00: ioremap of the command buffer failed
12.492871] lis3lu02d: unknown sensor type 0x0
13.292519] iwlwifi 0000:02:00.0: Unsupported splx structure
13.604068] snd_hda_intel 0000:00:lf.3: failed to add i915 component master (-19)
14.031284] kum: disabled by bios
14.067133] kum: disabled by bios
14.107308] kum: disabled by bios

This is currently running off of an HP Pavilion x360 Convertible switched over from windows 10 originally.
Any ideas to get this card working and running on Ubuntu? PS. Wireless can not be activated. Will automatically disable

//-----------------------------------------------------------------------------------------------------------------------------
//------------------Terminal Input
sudo lshw -C network; lsb_release -a; uname -a

//------------------Terminal Output
 *-network DISABLED
       description: Wireless interface
       product: Wireless 3165
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: wlp2s0
       version: 81
       serial: 94:65:9c:68:41:51
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=iwlwifi driverversion=4.2.0-34-generic firmware=25.30.13.0 latency=0 link=no multicast=yes wireless=IEEE 802.11abgn
       resources: irq:283 memory:a1500000-a1501fff
  *-network
       description: Ethernet interface
       product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:03:00.0
       logical name: enp3s0
       version: 0a
       serial: 30:8d:99:1f:2f:a7
       size: 100Mbit/s
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl8107e-2_0.0.2 02/26/15 ip=142.156.131.184 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
       resources: irq:280 ioport:3000(size=256) memory:a1404000-a1404fff memory:a1400000-a1403fff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 15.10
Release: 15.10
Codename: wily
Linux pixuss-HP-Pavilion-x360-Convertible 4.2.0-34-generic #39-Ubuntu SMP Thu Mar 10 22:13:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

//------------------Terminal Input
sudo apt-get update; sudo apt-get install usbutils pciutils hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | grep -Ei 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg | grep -E '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|grep -E 'anufact|roduct|erial|elease'; iwconfig; grep -E '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl' /etc/modprobe.d/*; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|grep -E 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo update-pciids; sudo update-usbids; sudo lsmod

//------------------Terminal Output
Hit http://security.ubuntu.com wily-security InRelease
Hit http://ca.archive.ubuntu.com wily InRelease
Hit http://ca.archive.ubuntu.com wily-updates InRelease
Hit http://ca.archive.ubuntu.com wily-backports InRelease
Hit http://security.ubuntu.com wily-security/main Sources
Hit http://ca.archive.ubuntu.com wily/main Sources
Hit http://security.ubuntu.com wily-security/restricted Sources
Hit http://ca.archive.ubuntu.com wily/restricted Sources
Hit http://security.ubuntu.com wily-security/universe Sources
Hit http://ca.archive.ubuntu.com wily/universe Sources
Hit http://security.ubuntu.com wily-security/multiverse Sources
Hit http://ca.archive.ubuntu.com wily/multiverse Sources
Hit http://security.ubuntu.com wily-security/main amd64 Packages
Hit http://ca.archive.ubuntu.com wily/main amd64 Packages
Hit http://security.ubuntu.com wily-security/restricted amd64 Packages
Hit http://ca.archive.ubuntu.com wily/restricted amd64 Packages
Hit http://security.ubuntu.com wily-security/universe amd64 Packages
Hit http://ca.archive.ubuntu.com wily/universe amd64 Packages
Hit http://security.ubuntu.com wily-security/multiverse amd64 Packages
Hit http://ca.archive.ubuntu.com wily/multiverse amd64 Packages
Hit http://security.ubuntu.com wily-security/main i386 Packages
Hit http://ca.archive.ubuntu.com wily/main i386 Packages
Hit http://security.ubuntu.com wily-security/restricted i386 Packages
Hit http://ca.archive.ubuntu.com wily/restricted i386 Packages
Hit http://security.ubuntu.com wily-security/universe i386 Packages
Hit http://ca.archive.ubuntu.com wily/universe i386 Packages
Hit http://security.ubuntu.com wily-security/multiverse i386 Packages
Hit http://ca.archive.ubuntu.com wily/multiverse i386 Packages
Hit http://security.ubuntu.com wily-security/main Translation-en
Hit http://ca.archive.ubuntu.com wily/main Translation-en_CA
Hit http://security.ubuntu.com wily-security/multiverse Translation-en
Hit http://ca.archive.ubuntu.com wily/main Translation-en
Hit http://security.ubuntu.com wily-security/restricted Translation-en
Hit http://ca.archive.ubuntu.com wily/multiverse Translation-en
Hit http://security.ubuntu.com wily-security/universe Translation-en
Hit http://ca.archive.ubuntu.com wily/restricted Translation-en
Hit http://ca.archive.ubuntu.com wily/universe Translation-en_CA
Hit http://ca.archive.ubuntu.com wily/universe Translation-en
Hit http://ca.archive.ubuntu.com wily-updates/main Sources
Hit http://ca.archive.ubuntu.com wily-updates/restricted Sources
Hit http://ca.archive.ubuntu.com wily-updates/universe Sources
Hit http://ca.archive.ubuntu.com wily-updates/multiverse Sources
Hit http://ca.archive.ubuntu.com wily-updates/main amd64 Packages
Hit http://ca.archive.ubuntu.com wily-updates/restricted amd64 Packages
Hit http://ca.archive.ubuntu.com wily-updates/universe amd64 Packages
Hit http://ca.archive.ubuntu.com wily-updates/multiverse amd64 Packages
Hit http://ca.archive.ubuntu.com wily-updates/main i386 Packages
Hit http://ca.archive.ubuntu.com wily-updates/restricted i386 Packages
Hit http://ca.archive.ubuntu.com wily-updates/universe i386 Packages
Hit http://ca.archive.ubuntu.com wily-updates/multiverse i386 Packages
Hit http://ca.archive.ubuntu.com wily-updates/main Translation-en
Hit http://ca.archive.ubuntu.com wily-updates/multiverse Translation-en
Hit http://ca.archive.ubuntu.com wily-updates/restricted Translation-en
Hit http://ca.archive.ubuntu.com wily-updates/universe Translation-en
Hit http://ca.archive.ubuntu.com wily-backports/main Sources
Hit http://ca.archive.ubuntu.com wily-backports/restricted Sources
Hit http://ca.archive.ubuntu.com wily-backports/universe Sources
Hit http://ca.archive.ubuntu.com wily-backports/multiverse Sources
Hit http://ca.archive.ubuntu.com wily-backports/main amd64 Packages
Hit http://ca.archive.ubuntu.com wily-backports/restricted amd64 Packages
Hit http://ca.archive.ubuntu.com wily-backports/universe amd64 Packages
Hit http://ca.archive.ubuntu.com wily-backports/multiverse amd64 Packages
Hit http://ca.archive.ubuntu.com wily-backports/main i386 Packages
Hit http://ca.archive.ubuntu.com wily-backports/restricted i386 Packages
Hit http://ca.archive.ubuntu.com wily-backports/universe i386 Packages
Hit http://ca.archive.ubuntu.com wily-backports/multiverse i386 Packages
Hit http://ca.archive.ubuntu.com wily-backports/main Translation-en
Hit http://ca.archive.ubuntu.com wily-backports/multiverse Translation-en
Hit http://ca.archive.ubuntu.com wily-backports/restricted Translation-en
Hit http://ca.archive.ubuntu.com wily-backports/universe Translation-en
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
grep is already the newest version.
pciutils is already the newest version.
pciutils set to manually installed.
rfkill is already the newest version.
usbutils is already the newest version.
usbutils set to manually installed.
The following packages were automatically installed and are no longer required:
  linux-headers-4.2.0-16 linux-headers-4.2.0-16-generic
  linux-image-4.2.0-16-generic linux-image-extra-4.2.0-16-generic
  linux-signed-image-4.2.0-16-generic
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
  libhd21 libx86emu1
The following NEW packages will be installed:
  hwinfo libhd21 libx86emu1
0 upgraded, 3 newly installed, 0 to remove and 7 not upgraded.
Need to get 569 kB of archives.
After this operation, 2,342 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://ca.archive.ubuntu.com/ubuntu/ wily/universe libx86emu1 amd64 1.5-1 [47.5 kB]
Get:2 http://ca.archive.ubuntu.com/ubuntu/ wily/universe libhd21 amd64 21.19-1 [504 kB]
Get:3 http://ca.archive.ubuntu.com/ubuntu/ wily/universe hwinfo amd64 21.19-1 [16.8 kB]
Fetched 569 kB in 1s (398 kB/s)
Selecting previously unselected package libx86emu1:amd64.
(Reading database ... 238035 files and directories currently installed.)
Preparing to unpack .../libx86emu1_1.5-1_amd64.deb ...
Unpacking libx86emu1:amd64 (1.5-1) ...
Selecting previously unselected package libhd21:amd64.
Preparing to unpack .../libhd21_21.19-1_amd64.deb ...
Unpacking libhd21:amd64 (21.19-1) ...
Selecting previously unselected package hwinfo.
Preparing to unpack .../hwinfo_21.19-1_amd64.deb ...
Unpacking hwinfo (21.19-1) ...
Processing triggers for man-db (2.7.4-1) ...
Setting up libx86emu1:amd64 (1.5-1) ...
Setting up libhd21:amd64 (21.19-1) ...
Setting up hwinfo (21.19-1) ...
Processing triggers for libc-bin (2.21-0ubuntu4.1) ...
  *-network DISABLED
       description: Wireless interface
       product: Wireless 3165
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: wlp2s0
       version: 81
       serial: 94:65:9c:68:41:51
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=iwlwifi driverversion=4.2.0-34-generic firmware=25.30.13.0 latency=0 link=no multicast=yes wireless=IEEE 802.11abgn
       resources: irq:283 memory:a1500000-a1501fff
  *-network
       description: Ethernet interface
       product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:03:00.0
       logical name: enp3s0
       version: 0a
       serial: 30:8d:99:1f:2f:a7
       size: 100Mbit/s
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl8107e-2_0.0.2 02/26/15 ip=142.156.131.184 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
       resources: irq:280 ioport:3000(size=256) memory:a1404000-a1404fff memory:a1400000-a1403fff
0: acer-wireless: Wireless LAN
 Soft blocked: yes
 Hard blocked: no
1: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no
2: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
enp3s0 Interface doesn't support scanning.

wlp2s0 Interface doesn't support scanning : Network is down

lo Interface doesn't support scanning.

# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=15.10
DISTRIB_CODENAME=wily
DISTRIB_DESCRIPTION="Ubuntu 15.10"
02:00.0 Network controller [0280]: Intel Corporation Wireless 3165 [8086:3165] (rev 81)
 Subsystem: Intel Corporation Dual Band Wireless AC 3165 [8086:4010]
 Kernel driver in use: iwlwifi
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller [10ec:8136] (rev 0a)
 Subsystem: Hewlett-Packard Company Device [103c:80d1]
 Kernel driver in use: r8169
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 04f3:20a4 Elan Microelectronics Corp.
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 0483:91d1 STMicroelectronics
Bus 001 Device 002: ID 04f2:b50d Chicony Electronics Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Error: Object 'nm' is unknown, try 'nmcli help'.
H/W path Device Class Description
====================================================
                          system Computer
/0 bus Motherboard
/0/0 memory 3849MiB System memory
/0/1 processor Intel(R) Core(TM) i3-6100U CPU @ 2.30GH
/0/100 bridge Sky Lake Host Bridge/DRAM Registers
/0/100/2 display Sky Lake Integrated Graphics
/0/100/4 generic Intel Corporation
/0/100/14 bus Intel Corporation
/0/100/14/0 usb2 bus xHCI Host Controller
/0/100/14/1 usb1 bus xHCI Host Controller
/0/100/14/1/4 multimedia HP Truevision HD
/0/100/14/1/5 input ST_SENSOR_HUB
/0/100/14/1/6 communication Bluetooth wireless interface
/0/100/14/1/7 input Touchscreen
/0/100/14.2 generic Intel Corporation
/0/100/15 generic Intel Corporation
/0/100/15.1 generic Intel Corporation
/0/100/16 communication Intel Corporation
/0/100/17 storage Intel Corporation
/0/100/1c bridge Intel Corporation
/0/100/1c.4 bridge Intel Corporation
/0/100/1c.4/0 wlp2s0 network Wireless 3165
/0/100/1c.5 bridge Intel Corporation
/0/100/1c.5/0 enp3s0 network RTL8101/2/6E PCI Express Fast/Gigabit E
/0/100/1d bridge Intel Corporation
/0/100/1d/0 generic Realtek Semiconductor Co., Ltd.
/0/100/1f bridge Intel Corporation
/0/100/1f.2 memory Memory controller
/0/100/1f.3 multimedia Intel Corporation
/0/100/1f.4 bus Intel Corporation
/0/100/1f.7 generic Intel Corporation
/0/2 scsi0 storage
/0/2/0.0.0 /dev/sda disk 500GB TOSHIBA MQ01ABF0
/0/2/0.0.0/1 /dev/sda1 volume 511MiB Windows FAT volume
/0/2/0.0.0/2 /dev/sda2 volume 461GiB EXT4 volume
/0/2/0.0.0/3 /dev/sda3 volume 3992MiB Linux swap volume
Linux pixuss-HP-Pavilion-x360-Convertible 4.2.0-34-generic #39-Ubuntu SMP Thu Mar 10 22:13:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x08: 'MPX bounds registers'
[ 0.000000] x86/fpu: Using 'eager' FPU context switches.
[ 0.000000] No NUMA configuration found
[ 0.173816] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.248429] pci 0000:02:00.0: [8086:3165] type 00 class 0x028000
[ 0.248513] pci 0000:02:00.0: reg 0x10: [mem 0xa1500000-0xa1501fff 64bit]
[ 0.248786] pci 0000:02:00.0: PME# supported from D0 D3hot D3cold
[ 0.248961] pci 0000:02:00.0: System wakeup disabled by ACPI
[ 0.282704] usbcore: registered new interface driver usbfs
[ 0.282712] usbcore: registered new interface driver hub
[ 0.282726] usbcore: registered new device driver usb
[ 0.313514] clocksource: Switched to clocksource hpet
[ 0.321621] pnp: PnP ACPI: found 9 devices
[ 0.873177] pci 0000:02:00.0: Signaling PME through PCIe PME interrupt
[ 0.873434] Console: switching to colour frame buffer device 170x48
[ 0.874783] input: Lid Switch as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:01/input/input0
[ 0.874801] ACPI: Lid Switch [LID0]
[ 0.911097] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.911099] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.911100] usb usb1: Product: xHCI Host Controller
[ 0.911101] usb usb1: Manufacturer: Linux 4.2.0-34-generic xhci-hcd
[ 0.911103] usb usb1: SerialNumber: 0000:00:14.0
[ 0.911263] hub 1-0:1.0: USB hub found
[ 0.918112] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 0.918113] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.918115] usb usb2: Product: xHCI Host Controller
[ 0.918116] usb usb2: Manufacturer: Linux 4.2.0-34-generic xhci-hcd
[ 0.918117] usb usb2: SerialNumber: 0000:00:14.0
[ 0.918336] hub 2-0:1.0: USB hub found
[ 0.920580] usb: failed to peer usb2-port4 and usb1-port5 by location (usb2-port4:none) (usb1-port5:usb2-port3)
[ 0.920582] usb usb2-port4: failed to peer to usb1-port5 (-16)
[ 0.920583] usb: port power management may be unreliable
[ 0.921131] usb: failed to peer usb2-port5 and usb1-port5 by location (usb2-port5:none) (usb1-port5:usb2-port3)
[ 0.921133] usb usb2-port5: failed to peer to usb1-port5 (-16)
[ 0.921683] usb: failed to peer usb2-port6 and usb1-port5 by location (usb2-port6:none) (usb1-port5:usb2-port3)
[ 0.921684] usb usb2-port6: failed to peer to usb1-port5 (-16)
[ 0.966754] PCCT header not found.
[ 0.974321] ima: No TPM chip found, activating TPM-bypass!
[ 0.976105] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 1.064181] r8169 0000:03:00.0 eth0: RTL8107e at 0xffffc900006a6000, 30:8d:99:1f:2f:a7, XID 14100880 IRQ 280
[ 1.080585] fb: switching to inteldrmfb from EFI VGA
[ 1.080613] Console: switching to colour dummy device 80x25
[ 1.100767] r8169 0000:03:00.0 enp3s0: renamed from eth0
[ 1.106860] Console: switching to colour frame buffer device 170x48
[ 1.282969] usb 1-4: new high-speed USB device number 2 using xhci_hcd
[ 1.486791] usb 1-4: New USB device found, idVendor=04f2, idProduct=b50d
[ 1.486799] usb 1-4: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[ 1.486804] usb 1-4: Product: HP Truevision HD
[ 1.486807] usb 1-4: Manufacturer: Generic
[ 1.486811] usb 1-4: SerialNumber: 200901010001
[ 1.655331] usb 1-5: new full-speed USB device number 3 using xhci_hcd
[ 1.841268] usb 1-5: New USB device found, idVendor=0483, idProduct=91d1
[ 1.841275] usb 1-5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1.841279] usb 1-5: Product: ST_SENSOR_HUB
[ 1.841283] usb 1-5: Manufacturer: STMicroelectronics
[ 1.841287] usb 1-5: SerialNumber: ST_SENSOR_HUB
[ 1.855989] usbcore: registered new interface driver usbhid
[ 1.855996] usbhid: USB HID core driver
[ 2.007736] usb 1-6: new full-speed USB device number 4 using xhci_hcd
[ 2.193797] usb 1-6: New USB device found, idVendor=8087, idProduct=0a2a
[ 2.193805] usb 1-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 2.360147] usb 1-7: new full-speed USB device number 5 using xhci_hcd
[ 2.547661] usb 1-7: New USB device found, idVendor=04f3, idProduct=20a4
[ 2.547669] usb 1-7: New USB device strings: Mfr=4, Product=14, SerialNumber=0
[ 2.547673] usb 1-7: Product: Touchscreen
[ 2.547677] usb 1-7: Manufacturer: ELAN
[ 2.869258] clocksource: Switched to clocksource tsc
[ 12.535871] lp: driver loaded but no devices found
[ 14.684476] EXT4-fs (sda2): re-mounted. Opts: errors=remount-ro
[ 15.202002] input: HP Wireless hotkeys as /devices/virtual/input/input7
[ 15.241343] hp_accel: probe of HPQ6007:00 failed with error -22
[ 15.246105] idma64 idma64.0: Found Intel integrated DMA 64-bit
[ 15.276608] idma64 idma64.1: Found Intel integrated DMA 64-bit
[ 16.126363] input: ELAN Touchscreen Pen as /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0/0003:04F3:20A4.0002/input/input10
[ 16.126808] input: ELAN Touchscreen as /devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0/0003:04F3:20A4.0002/input/input11
[ 16.127345] hid-multitouch 0003:04F3:20A4.0002: input,hiddev0,hidraw0: USB HID v1.10 Device [ELAN Touchscreen] on usb-0000:00:14.0-7/input0
[ 16.228754] usbcore: registered new interface driver btusb
[ 16.359664] Intel(R) Wireless WiFi driver for Linux
[ 16.362811] iwlwifi 0000:02:00.0: Unsupported splx structure
[ 16.623182] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-7265D-15.ucode failed with error -2
[ 16.623346] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-7265D-14.ucode failed with error -2
[ 16.808270] Bluetooth: hci0: Intel Bluetooth firmware file: intel/ibt-hw-37.8.10-fw-1.10.3.11.e.bseq
[ 16.884329] iwlwifi 0000:02:00.0: loaded firmware version 25.30.13.0 op_mode iwlmvm
[ 16.906449] uvcvideo: Found UVC 1.00 device HP Truevision HD (04f2:b50d)
[ 16.908355] input: HP Truevision HD as /devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4:1.0/input/input13
[ 16.908596] usbcore: registered new interface driver uvcvideo
[ 17.054055] Bluetooth: hci0: Intel Bluetooth firmware patch completed and activated
[ 17.097752] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 17.414861] intel_rapl: Found RAPL domain package
[ 17.414880] intel_rapl: Found RAPL domain core
[ 17.414894] intel_rapl: Found RAPL domain uncore
[ 17.414906] intel_rapl: Found RAPL domain dram
[ 17.880933] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1f.3/sound/card0/input14
[ 17.887655] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card0/input15
[ 17.887791] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input16
[ 17.887920] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input17
[ 17.888028] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input18
[ 17.889012] iwlwifi 0000:02:00.0: Detected Intel(R) Dual Band Wireless AC 3165, REV=0x210
[ 17.889344] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 17.889787] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 17.910679] cfg80211: World regulatory domain updated:
[ 17.910683] cfg80211: DFS Master region: unset
[ 17.910684] cfg80211: (start_freq - end_freq @ bandwidth), (max_antenna_gain, max_eirp), (dfs_cac_time)
[ 17.910686] cfg80211: (2402000 KHz - 2472000 KHz @ 40000 KHz), (N/A, 2000 mBm), (N/A)
[ 17.910688] cfg80211: (2457000 KHz - 2482000 KHz @ 40000 KHz), (N/A, 2000 mBm), (N/A)
[ 17.910689] cfg80211: (2474000 KHz - 2494000 KHz @ 20000 KHz), (N/A, 2000 mBm), (N/A)
[ 17.910734] cfg80211: (5170000 KHz - 5250000 KHz @ 80000 KHz, 160000 KHz AUTO), (N/A, 2000 mBm), (N/A)
[ 17.910737] cfg80211: (5250000 KHz - 5330000 KHz @ 80000 KHz, 160000 KHz AUTO), (N/A, 2000 mBm), (0 s)
[ 17.910739] cfg80211: (5490000 KHz - 5730000 KHz @ 160000 KHz), (N/A, 2000 mBm), (0 s)
[ 17.910740] cfg80211: (5735000 KHz - 5835000 KHz @ 80000 KHz), (N/A, 2000 mBm), (N/A)
[ 17.910742] cfg80211: (57240000 KHz - 63720000 KHz @ 2160000 KHz), (N/A, 0 mBm), (N/A)
[ 18.018059] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
[ 18.077973] iwlwifi 0000:02:00.0 wlp2s0: renamed from wlan0
[ 29.300533] IPv6: ADDRCONF(NETDEV_UP): wlp2s0: link is not ready
[ 39.058887] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 39.059500] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 39.122392] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 39.122947] iwlwifi 0000:02:00.0: L1 Enabled - LTR Enabled
[ 39.145995] IPv6: ADDRCONF(NETDEV_UP): wlp2s0: link is not ready
[ 39.225052] IPv6: ADDRCONF(NETDEV_UP): wlp2s0: link is not ready
 Release Date: 08/10/2015
 Manufacturer: HP
 Product Name: HP Pavilion x360 Convertible
 Version: Type1ProductConfigId
 Serial Number: 8CG5361LBV
 Manufacturer: HP
 Product Name: 80D1
 Serial Number: PFDTP1B0G9F38M
 Manufacturer: HP
 Serial Number: Chassis Serial Number
 Manufacturer: Intel(R) Corporation
 Serial Number: To Be Filled By O.E.M.
 Port Type: Serial Port 16550A Compatible
 Manufacturer: Samsung
 Serial Number: 18252458
 Manufacturer: 313-83-24
 Manufacture Date: ManufDate
 Serial Number: DummySerialNumber
 Manufacturer: OEM Define 2
 Serial Number: OEM Define 3
enp3s0 no wireless extensions.

wlp2s0 IEEE 802.11abgn ESSID:off/any
          Mode:Managed Access Point: Not-Associated Tx-Power=0 dBm
          Retry short limit:7 RTS thr:off Fragment thr:off
          Power Management:off

lo no wireless extensions.

/etc/modprobe.d/alsa-base.conf:install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
/etc/modprobe.d/blacklist-ath_pci.conf:# which ath5k cannot recover. To prevent this condition, stop
/etc/modprobe.d/blacklist-ath_pci.conf:blacklist ath_pci
/etc/modprobe.d/blacklist.conf:blacklist eth1394
/etc/modprobe.d/blacklist.conf:# replaced by p54pci
/etc/modprobe.d/blacklist.conf:blacklist prism54
/etc/modprobe.d/blacklist.conf:# replaced by b43 and ssb.
/etc/modprobe.d/blacklist.conf:blacklist bcm43xx
/etc/modprobe.d/blacklist-oss.conf:blacklist uart6850
/etc/modprobe.d/blacklist-watchdog.conf:blacklist twl4030_wdt
/etc/modprobe.d/iwlwifi.conf:# /etc/modprobe.d/iwlwifi.conf
/etc/modprobe.d/iwlwifi.conf:# iwlwifi will dyamically load either iwldvm or iwlmvm depending on the
/etc/modprobe.d/iwlwifi.conf:# microcode file installed on the system. When removing iwlwifi, first
/etc/modprobe.d/iwlwifi.conf:# remove the iwl?vm module and then iwlwifi.
/etc/modprobe.d/iwlwifi.conf:remove iwlwifi \
/etc/modprobe.d/iwlwifi.conf:(/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
/etc/modprobe.d/iwlwifi.conf:&& /sbin/modprobe -r mac80211
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
25: PCI 200.0: 0282 WLAN controller
  [Created at pci.366]
  Unique ID: qru8.Z8tIGJt9oq3
  Parent ID: QSNP.R+rp2NQC8I0
  SysFS ID: /devices/pci0000:00/0000:00:1c.4/0000:02:00.0
  SysFS BusID: 0000:02:00.0
  Hardware Class: network
  Model: "Intel WLAN controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x3165
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x4010
  Revision: 0x81
  Driver: "iwlwifi"
  Driver Modules: "iwlwifi"
  Device File: wlp2s0
  Features: WLAN
  Memory Range: 0xa1500000-0xa1501fff (rw,non-prefetchable)
  IRQ: 283 (150 events)
  HW Address: 94:65:9c:68:41:51
  Link detected: no
  WLAN channels: 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140
  WLAN frequencies: 2.412 2.417 2.422 2.427 2.432 2.437 2.442 2.447 2.452 2.457 2.462 2.467 2.472 5.18 5.2 5.22 5.24 5.26 5.28 5.3 5.32 5.5 5.52 5.54 5.56 5.58 5.6 5.62 5.64 5.66 5.68 5.7
  WLAN encryption modes: WEP40 WEP104 TKIP CCMP
  WLAN authentication modes: open sharedkey wpa-psk wpa-eap
  Module Alias: "pci:v00008086d00003165sv00008086sd00004010bc02sc80i00"
  Driver Info #0:
    Driver Status: iwlwifi is active
    Driver Activation Cmd: "modprobe iwlwifi"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #17 (PCI bridge)

26: PCI 300.0: 0200 Ethernet controller
  [Created at pci.366]
  Unique ID: UOJ9.eLzKbcyjDS6
  Parent ID: HnsE.yPoZXxXvfg0
  SysFS ID: /devices/pci0000:00/0000:00:1c.5/0000:03:00.0
  SysFS BusID: 0000:03:00.0
  Hardware Class: network
  Model: "Realtek RTL8101E/RTL8102E PCI Express Fast Ethernet controller"
  Vendor: pci 0x10ec "Realtek Semiconductor Co., Ltd."
  Device: pci 0x8136 "RTL8101E/RTL8102E PCI Express Fast Ethernet controller"
  SubVendor: pci 0x103c "Hewlett-Packard Company"
  SubDevice: pci 0x80d1
  Revision: 0x0a
  Driver: "r8169"
  Driver Modules: "r8169"
  Device File: enp3s0
  I/O Ports: 0x3000-0x3fff (rw)
  Memory Range: 0xa1404000-0xa1404fff (rw,non-prefetchable)
  Memory Range: 0xa1400000-0xa1403fff (rw,non-prefetchable)
  IRQ: 280 (9595 events)
  HW Address: 30:8d:99:1f:2f:a7
  Link detected: yes
  Module Alias: "pci:v000010ECd00008136sv0000103Csd000080D1bc02sc00i00"
  Driver Info #0:
    Driver Status: r8169 is active
    Driver Activation Cmd: "modprobe r8169"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #18 (PCI bridge)
root 597 0.0 0.3 455672 15112 ? Ssl 10:38 0:00 /usr/sbin/NetworkManager --no-daemon
root 685 0.0 0.1 39324 6896 ? Ss 10:38 0:00 /sbin/wpa_supplicant -u -s -O /run/wpa_supplicant
root 747 0.0 0.2 23456 10108 ? S 10:38 0:00 /sbin/dhclient -d -q -sf /usr/lib/NetworkManager/nm-dhcp-helper -pf /run/sendsigs.omit.d/network-manager.dhclient-enp3s0.pid -lf /var/lib/NetworkManager/dhclient-2534634c-d616-44e3-920d-a6f6c479805f-enp3s0.lease -cf /var/lib/NetworkManager/dhclient-enp3s0.conf enp3s0
nobody 852 0.0 0.0 52288 3896 ? S 10:38 0:00 /usr/sbin/dnsmasq --no-resolv --keep-in-foreground --no-hosts --bind-interfaces --pid-file=/run/sendsigs.omit.d/network-manager.dnsmasq.pid --listen-address=127.0.1.1 --conf-file=/var/run/NetworkManager/dnsmasq.conf --cache-size=0 --proxy-dnssec --enable-dbus=org.freedesktop.NetworkManager.dnsmasq --conf-dir=/etc/NetworkManager/dnsmasq.d
pixuss 2672 0.0 0.0 13696 2192 pts/5 S+ 10:46 0:00 grep --color=auto -E wpa|icd|etwork
Kernel IP routing table
Destination Gateway Genmask Flags MSS Window irtt Iface
0.0.0.0 142.156.131.129 0.0.0.0 UG 0 0 0 enp3s0
142.156.131.128 0.0.0.0 255.255.255.128 U 0 0 0 enp3s0
142.156.150.22 142.156.131.129 255.255.255.255 UGH 0 0 0 enp3s0
169.254.0.0 0.0.0.0 255.255.0.0 U 0 0 0 enp3s0
# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
nameserver 127.0.1.1
search conestogac.on.ca
total 154376
27394049 drwxr-xr-x 4 root root 4096 Mar 21 14:10 .
       2 drwxr-xr-x 23 root root 4096 Mar 15 10:02 ..
27394053 -rw-r--r-- 1 root root 1311978 Oct 8 13:15 abi-4.2.0-16-generic
27396856 -rw-r--r-- 1 root root 1312643 Feb 25 22:17 abi-4.2.0-30-generic
27397102 -rw-r--r-- 1 root root 1312645 Mar 10 19:11 abi-4.2.0-34-generic
27394054 -rw-r--r-- 1 root root 184809 Oct 8 13:15 config-4.2.0-16-generic
27396855 -rw-r--r-- 1 root root 184888 Feb 25 22:17 config-4.2.0-30-generic
27397103 -rw-r--r-- 1 root root 184888 Mar 10 19:11 config-4.2.0-34-generic
       1 drwx------ 3 root root 4096 Dec 31 1969 efi
27394051 drwxr-xr-x 5 root root 4096 Mar 15 10:03 grub
27396640 -rw-r--r-- 1 root root 33686284 Mar 9 03:10 initrd.img-4.2.0-16-generic
27397093 -rw-r--r-- 1 root root 33591646 Mar 14 09:55 initrd.img-4.2.0-30-generic
27396364 -rw-r--r-- 1 root root 33613738 Mar 21 14:10 initrd.img-4.2.0-34-generic
27394055 -rw-r--r-- 1 root root 182704 Aug 27 2015 memtest86+.bin
27394056 -rw-r--r-- 1 root root 184380 Aug 27 2015 memtest86+.elf
27394057 -rw-r--r-- 1 root root 184840 Aug 27 2015 memtest86+_multiboot.bin
27394052 -rw------- 1 root root 3740437 Oct 8 13:15 System.map-4.2.0-16-generic
27396854 -rw------- 1 root root 3744565 Feb 25 22:17 System.map-4.2.0-30-generic
27397101 -rw------- 1 root root 3744589 Mar 10 19:11 System.map-4.2.0-34-generic
27396368 -rw-r--r-- 1 root root 6797696 Mar 9 03:06 vmlinuz-4.2.0-16-generic
27396369 -rw-r--r-- 1 root root 6799608 Oct 21 04:13 vmlinuz-4.2.0-16-generic.efi.signed
27396857 -rw------- 1 root root 6808720 Feb 25 22:17 vmlinuz-4.2.0-30-generic
27396639 -rw------- 1 root root 6810648 Mar 14 09:55 vmlinuz-4.2.0-30-generic.efi.signed
27397100 -rw------- 1 root root 6808528 Mar 10 19:11 vmlinuz-4.2.0-34-generic
27397176 -rw------- 1 root root 6810456 Mar 15 10:03 vmlinuz-4.2.0-34-generic.efi.signed
Support status summary of 'pixuss-HP-Pavilion-x360-Convertible':

You have 1859 packages (98.5%) supported until July 2016 (9m)

You have 0 packages (0.0%) that can not/no longer be downloaded
You have 29 packages (1.5%) that are unsupported

Run with --show-unsupported, --show-supported or --show-all to see more details
Downloaded daily snapshot dated 2016-02-27 03:15:01
--2016-03-28 10:46:59-- http://www.linux-usb.org/usb.ids
Resolving www.linux-usb.org (www.linux-usb.org)... 216.34.181.97
Connecting to www.linux-usb.org (www.linux-usb.org)|216.34.181.97|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 560164 (547K) [text/plain]
Saving to: ‘/var/lib/usbutils/usb.ids.new’

/var/lib/usbutils/usb.ids.new 100%[====================================================================>] 547.04K 1.93MB/s in 0.3s

2016-03-28 10:46:59 (1.93 MB/s) - ‘/var/lib/usbutils/usb.ids.new’ saved [560164/560164]

Done.
Module Size Used by
rfcomm 69632 0
bnep 20480 2
nls_iso8859_1 16384 1
arc4 16384 2
iwlmvm 294912 0
snd_hda_codec_hdmi 49152 1
mac80211 733184 1 iwlmvm
snd_hda_codec_realtek 86016 1
snd_hda_codec_generic 77824 1 snd_hda_codec_realtek
intel_rapl 20480 0
x86_pkg_temp_thermal 16384 0
intel_powerclamp 16384 0
coretemp 16384 0
snd_hda_intel 36864 3
snd_hda_codec 135168 4 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel
snd_hda_core 65536 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
snd_hwdep 16384 1 snd_hda_codec
kvm 512000 0
uvcvideo 90112 0
videobuf2_vmalloc 16384 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
crct10dif_pclmul 16384 0
crc32_pclmul 16384 0
videobuf2_core 49152 1 uvcvideo
snd_pcm 106496 4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_core
hid_sensor_magn_3d 16384 0
hid_sensor_gyro_3d 16384 0
hid_sensor_accel_3d 16384 0
hid_sensor_rotation 16384 0
hid_sensor_incl_3d 16384 0
hid_sensor_trigger 16384 10 hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_magn_3d
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
v4l2_common 16384 1 videobuf2_core
snd_rawmidi 32768 1 snd_seq_midi
iwlwifi 200704 1 iwlmvm
videodev 172032 3 uvcvideo,v4l2_common,videobuf2_core
industrialio_triggered_buffer 16384 5 hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_magn_3d
snd_seq 69632 2 snd_seq_midi_event,snd_seq_midi
aesni_intel 167936 0
btusb 45056 0
aes_x86_64 20480 1 aesni_intel
hid_sensor_iio_common 16384 6 hid_sensor_trigger,hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_magn_3d
hid_multitouch 20480 0
media 24576 2 uvcvideo,videodev
i2c_designware_platform 16384 0
i2c_designware_core 20480 1 i2c_designware_platform
acer_wmi 20480 0
hp_wmi 16384 0
lrw 16384 1 aesni_intel
sparse_keymap 16384 2 acer_wmi,hp_wmi
btrtl 16384 1 btusb
gf128mul 16384 1 lrw
snd_seq_device 16384 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 32768 2 snd_pcm,snd_seq
btbcm 16384 1 btusb
btintel 16384 1 btusb
bluetooth 516096 29 bnep,btbcm,btrtl,btusb,rfcomm,btintel
cfg80211 548864 3 iwlwifi,mac80211,iwlmvm
snd 81920 17 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel,snd_seq_device
glue_helper 16384 1 aesni_intel
ablk_helper 16384 1 aesni_intel
mei_me 32768 0
cryptd 20480 2 aesni_intel,ablk_helper
soundcore 16384 1 snd
acpi_als 16384 0
joydev 20480 0
input_leds 16384 0
kfifo_buf 16384 2 industrialio_triggered_buffer,acpi_als
serio_raw 16384 0
mei 98304 1 mei_me
industrialio 65536 9 hid_sensor_trigger,hid_sensor_gyro_3d,industrialio_triggered_buffer,hid_sensor_incl_3d,hid_sensor_accel_3d,acpi_als,hid_sensor_rotation,kfifo_buf,hid_sensor_magn_3d
idma64 20480 0
virt_dma 16384 1 idma64
hp_accel 28672 0
lis3lv02d 20480 1 hp_accel
hp_wireless 16384 0
input_polldev 16384 1 lis3lv02d
soc_button_array 16384 0
int3403_thermal 16384 0
shpchp 36864 0
intel_lpss_pci 16384 0
int3402_thermal 16384 0
processor_thermal_device 16384 0
intel_soc_dts_iosf 16384 1 processor_thermal_device
int3400_thermal 16384 0
int340x_thermal_zone 16384 3 int3402_thermal,processor_thermal_device,int3403_thermal
tpm_crb 16384 0
acpi_thermal_rel 16384 1 int3400_thermal
intel_lpss_acpi 16384 0
acpi_pad 20480 0
intel_lpss 16384 2 intel_lpss_pci,intel_lpss_acpi
mac_hid 16384 0
parport_pc 32768 0
ppdev 20480 0
lp 20480 0
parport 49152 3 lp,ppdev,parport_pc
autofs4 40960 2
hid_sensor_custom 20480 0
hid_sensor_hub 20480 8 hid_sensor_trigger,hid_sensor_gyro_3d,hid_sensor_incl_3d,hid_sensor_accel_3d,hid_sensor_rotation,hid_sensor_custom,hid_sensor_magn_3d,hid_sensor_iio_common
usbhid 49152 0
i915 1130496 5
psmouse 126976 0
i2c_algo_bit 16384 1 i915
r8169 81920 0
drm_kms_helper 126976 1 i915
mii 16384 1 r8169
ahci 36864 3
drm 356352 6 i915,drm_kms_helper
libahci 32768 1 ahci
wmi 20480 2 acer_wmi,hp_wmi
i2c_hid 20480 0
hid 118784 4 i2c_hid,hid_multitouch,hid_sensor_hub,usbhid
video 40960 2 i915,acer_wmi
pinctrl_sunrisepoint 28672 0
pinctrl_intel 20480 1 pinctrl_sunrisepoint

Question information

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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

sudo lshw -C network; lsb_release -a; uname -a

Thanks

Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#2

The following procedure applies to all supported releases of Ubuntu that are NOT End of Life (EOL) in the following table:

https://wiki.ubuntu.com/Releases

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable) and apply all updates.

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1

In the Ubuntu Terminal console , make sure that unlimited scrolling is enabled:

click on Edit > Profiles > "Default" profile > Scrolling. Choose "Unlimited" as scrolling option. Click Close and Close again.

If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"

If you are using the Unity interface (default graphical user interface in Ubuntu), use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.

So the methods in Unity are:

Press CTRL-ALT-T key combination.

Dash > Search for Terminal

Dash > More Apps > 'See More Results' > Terminal

Dash > More Apps > Accessories > Terminal

Step 2

Please copy-paste the following diagnostic command from the

https://help.ubuntu.com/community/WirelessTroubleshootingProcedure

website using a web browser (like Google Chromium or Mozilla Firefox) into the Linux Terminal. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE diagnostic command below from the web browser into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the diagnostic command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install usbutils pciutils hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | grep -Ei 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg | grep -E '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|grep -E 'anufact|roduct|erial|elease'; iwconfig; grep -E '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl' /etc/modprobe.d/*; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|grep -E 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo update-pciids; sudo update-usbids; sudo lsmod

Step 3

Please do NOT attempt to send any attachment(s). Please copy/paste the full terminal output at this location:
https://answers.launchpad.net/ubuntu/+question/289306

The troubleshooters at Launchpad need to see the full Terminal output from running the above diagnostic command.

Step 4

Please also specify the name of the wireless access point that you are trying to connect to (not the model/make of your router).

Step 5

Please also clarify if you installed Ubuntu to the harddisk and are running from a harddisk install OR if you are only testing Ubuntu in a Live CD session.

Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#3

Your Terminal output shows the following issue:

0: acer-wireless: Wireless LAN
 Soft blocked: yes
 Hard blocked: no
1: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no
2: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no

acer_wmi 20480 0
hp_wmi 16384 0

The GNU/Linux kernel is loading the acer_wmi kernel module, even though you are NOT using Acer hardware.

Both the acer_wmi and hp_wmi kernel modules are running at the same time, causing a conflict and causing the wireless adapter to get deactivated by the acer_wmi kernel module.

However, you are using an HP computer, not an Acer computer.

So the acer_wmi module needs to be blacklisted (= prevent it from starting during boot).

Please copy-paste the following command into the Terminal and then press <ENTER>:

sudo gedit /etc/modprobe.d/blacklist.conf

Using the gedit editor, please scroll down and ADD the following configuration line into the file /etc/modprobe.d/blacklist.conf:

blacklist acer_wmi

Using the gedit editor, SAVE the change to the

/etc/modprobe.d/blacklist.conf file.

Then REBOOT and retest wireless. This blacklist operation should make
the change permanent, even after rebooting.

This should force the Linux kernel to stop loading the acer_wmi module,
which is probably causing the kernel to soft block your wireless adapter.

The acer-wireless interface is an invalid wireless interface on your
computer, because you are using an HP computer , not an
ACER computer.

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