problem with program I downloaded
I downloaded the unity scope online music dash. And it will not finish installing and says there are unmet dependencies. I just want to uninstall this program and go back to normal. My computer tries running this program and continues to have the same error message pop up over and over again. I have tried uninstalling it using the software center but have had no luck.
Question information
- Language:
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- Expired
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- Ubuntu Edit question
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Revision history for this message
|
#1 |
Please provide the output of the following diagnostic commands (to be executed in a terminal window):
uname -a
lsb_release -crid
sudo dpkg --audit
apt-cache policy unity-scope-
What is the exact text of "the same error message pop up over and over again"?
Revision history for this message
|
#2 |
Installing it in terminal will help. The output is useful.
Revision history for this message
|
#3 |
This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.
Revision history for this message
|
#4 |
the commands uname-a and lsb_release -crid were not recognized. the comand apt-cache policy unity-scope-
gave me this info:
unity-scope-
Installed: (none)
Candidate: 0.1+14.
Version table:
0.
500 http://
william@
Revision history for this message
|
#5 |
The initial message when I open the Ubuntu software center is:
New software can't be installed, because there is a problem with the software currently installed. Do you want to repair this problem?
Revision history for this message
|
#6 |
When I click on repair the next message is: package operation failed and it give me these details
installArchives() failed: (Reading database ...
(Reading database ... 5%
(Reading database ... 10%
(Reading database ... 15%
(Reading database ... 20%
(Reading database ... 25%
(Reading database ... 30%
(Reading database ... 35%
(Reading database ... 40%
(Reading database ... 45%
(Reading database ... 50%
(Reading database ... 55%
(Reading database ... 60%
(Reading database ... 65%
(Reading database ... 70%
(Reading database ... 75%
(Reading database ... 80%
(Reading database ... 85%
(Reading database ... 90%
(Reading database ... 95%
(Reading database ... 100%
(Reading database ... 221963 files and directories currently installed.)
Preparing to unpack .../libunity9_
Unpacking libunity9:i386 (7.1.4+
dpkg: error processing archive /var/cache/
trying to overwrite shared '/usr/bin/
Errors were encountered while processing:
/var/cache/
Error in function:
dpkg: dependency problems prevent configuration of unity-scope-
unity-
Package libunity9:i386 is not installed.
dpkg: error processing package unity-scope-
dependency problems - leaving unconfigured
Revision history for this message
|
#7 |
https:/
Please execute steps 5 and 6 and post full Terminal output here:
Revision history for this message
|
#8 |
500 http://
william@
Traceback (most recent call last):
File "/usr/bin/
pkg.name, support_tag)
File "/usr/bin/
raise Exception("No date tag found")
Exception: No date tag found
william@
cat: /etc/dpkg/
william@
Traceback (most recent call last):
File "/usr/bin/
pkg.name, support_tag)
File "/usr/bin/
raise Exception("No date tag found")
Exception: No date tag found
william@
william@
cat: /etc/dpkg/
william@
william@
i386
william@
william@
[sudo] password for william:
Sorry, try again.
[sudo] password for william:
I got this info. and now I get a crash report window with this info:
Sorry, the application ubuntu-
I clicked send error report.
I am going to restart my computer to see if that error message goes away.
Revision history for this message
|
#9 |
You only ran a small portion of the commands from step 6. Still waiting for the rest....
Revision history for this message
|
#10 |
Here it is:
william@
Traceback (most recent call last):
File "/usr/bin/
pkg.name, support_tag)
File "/usr/bin/
raise Exception("No date tag found")
Exception: No date tag found
william@
cat: /etc/dpkg/
william@
i386
william@
[sudo] password for william:
william@
william@
william@
william@
william@
william@
cat: /etc/apt/apt.conf: No such file or directory
william@
william@
william@
DISTRIB_ID=Ubuntu
DISTRIB_
DISTRIB_
DISTRIB_
william@
Linux william-
william@
william@
william@
william@
sudo mv /var/lib/
sudo cp /var/lib/
sudo mv /var/lib/
sudo cp /var/lib/
sudo rm -rf /var/lib/
sudo rm -rf /var/lib/apt/lists
sudo rm /var/cache/
william@
william@
william@
william@
william@
william@
william@
william@
william@
william@
william@
william@
Reading package lists... Done
Building dependency tree
Reading state information... Done
william@
dpkg: dependency problems prevent configuration of unity-scope-
unity-
Package libunity9:i386 is not installed.
dpkg: error processing package unity-scope-
dependency problems - leaving unconfigured
Errors were encountered while processing:
unity-
william@
william@
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
dconf-
libdconf1:i386 libdee-1.0-4:i386 libdee-qt5-3:i386 libicu52:i386
libqt5core5a:i386 libqt5dbus5:i386 libqt5network5:i386
libunity-
linux-
Use 'apt-get autoremove' to remove them.
The following packages will be REMOVED:
unity-
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
1 not fully installed or removed.
After this operation, 174 kB disk space will be freed.
Do you want to continue? [Y/n] LANG=C;sudo apt-get --fix-missing instal
Abort.
william@
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
unity-
E: Unmet dependencies. Try using -f.
william@
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Fetched 32.5 MB in 1min 11s (452 kB/s)
Reading package lists... Done
W: GPG error: http://
william@
[sudo] password for william:
Sorry, try again.
[sudo] password for william:
Sorry, try again.
[sudo] password for william:
Hit http://
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Fetched 2584 kB in 16s (155 kB/s)
Reading package lists... Done
W: GPG error: http://
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
unity-
E: Unmet dependencies. Try using -f.
william@
/etc/apt/
1 # deb cdrom:[Ubuntu 14.04.3 LTS _Trusty Tahr_ - Beta amd64 (20150805)]/ trusty main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team. Also, please note that software in universe WILL NOT receive any
15 ## review or updates from the Ubuntu security team.
16 deb http://
17 deb-src http://
18 deb http://
19 deb-src http://
20
21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
22 ## team, and may not be under a free licence. Please satisfy yourself as to
23 ## your rights to use the software. Also, please note that software in
24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
25 ## security team.
26 deb http://
27 deb-src http://
28 deb http://
29 deb-src http://
30
31 ## N.B. software from this repository may not have been tested as
32 ## extensively as that contained in the main release, although it includes
33 ## newer versions of some applications which may provide useful features.
34 ## Also, please note that software in backports WILL NOT receive any review
35 ## or updates from the Ubuntu security team.
36 deb http://
37 deb-src http://
38
39 deb http://
40 deb-src http://
41 deb http://
42 deb-src http://
43 deb http://
44 deb-src http://
45
46 ## Uncomment the following two lines to add software from Canonical's
47 ## 'partner' repository.
48 ## This software is not part of Ubuntu, but is offered by Canonical and the
49 ## respective vendors as a service to Ubuntu users.
50 deb http://
51 deb-src http://
52
53 ## This software is not part of Ubuntu, but is offered by third-party
54 ## developers who want to ship their latest software.
55 deb http://
56 deb-src http://
57 deb http://
58 deb-src http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
/etc/apt/
1 deb http://
/etc/apt/
1 deb [arch=amd64,i386] http://
2 deb-src [arch=amd64,i386] http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
william@
william@
/etc/apt/
1 # deb cdrom:[Ubuntu 14.04.3 LTS _Trusty Tahr_ - Beta amd64 (20150805)]/ trusty main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team. Also, please note that software in universe WILL NOT receive any
15 ## review or updates from the Ubuntu security team.
16 deb http://
17 deb-src http://
18 deb http://
19 deb-src http://
20
21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
22 ## team, and may not be under a free licence. Please satisfy yourself as to
23 ## your rights to use the software. Also, please note that software in
24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
25 ## security team.
26 deb http://
27 deb-src http://
28 deb http://
29 deb-src http://
30
31 ## N.B. software from this repository may not have been tested as
32 ## extensively as that contained in the main release, although it includes
33 ## newer versions of some applications which may provide useful features.
34 ## Also, please note that software in backports WILL NOT receive any review
35 ## or updates from the Ubuntu security team.
36 deb http://
37 deb-src http://
38
39 deb http://
40 deb-src http://
41 deb http://
42 deb-src http://
43 deb http://
44 deb-src http://
45
46 ## Uncomment the following two lines to add software from Canonical's
47 ## 'partner' repository.
48 ## This software is not part of Ubuntu, but is offered by Canonical and the
49 ## respective vendors as a service to Ubuntu users.
50 deb http://
51 deb-src http://
52
53 ## This software is not part of Ubuntu, but is offered by third-party
54 ## developers who want to ship their latest software.
55 deb http://
56 deb-src http://
57 deb http://
58 deb-src http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
/etc/apt/
1 deb http://
/etc/apt/
1 deb [arch=amd64,i386] http://
2 deb-src [arch=amd64,i386] http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
william@
william@
/etc/apt/
1 # deb cdrom:[Ubuntu 14.04.3 LTS _Trusty Tahr_ - Beta amd64 (20150805)]/ trusty main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team. Also, please note that software in universe WILL NOT receive any
15 ## review or updates from the Ubuntu security team.
16 deb http://
17 deb-src http://
18 deb http://
19 deb-src http://
20
21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
22 ## team, and may not be under a free licence. Please satisfy yourself as to
23 ## your rights to use the software. Also, please note that software in
24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
25 ## security team.
26 deb http://
27 deb-src http://
28 deb http://
29 deb-src http://
30
31 ## N.B. software from this repository may not have been tested as
32 ## extensively as that contained in the main release, although it includes
33 ## newer versions of some applications which may provide useful features.
34 ## Also, please note that software in backports WILL NOT receive any review
35 ## or updates from the Ubuntu security team.
36 deb http://
37 deb-src http://
38
39 deb http://
40 deb-src http://
41 deb http://
42 deb-src http://
43 deb http://
44 deb-src http://
45
46 ## Uncomment the following two lines to add software from Canonical's
47 ## 'partner' repository.
48 ## This software is not part of Ubuntu, but is offered by Canonical and the
49 ## respective vendors as a service to Ubuntu users.
50 deb http://
51 deb-src http://
52
53 ## This software is not part of Ubuntu, but is offered by third-party
54 ## developers who want to ship their latest software.
55 deb http://
56 deb-src http://
57 deb http://
58 deb-src http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
/etc/apt/
1 deb http://
/etc/apt/
1 deb [arch=amd64,i386] http://
2 deb-src [arch=amd64,i386] http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
william@
william@
/etc/apt/
1 # deb cdrom:[Ubuntu 14.04.3 LTS _Trusty Tahr_ - Beta amd64 (20150805)]/ trusty main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team. Also, please note that software in universe WILL NOT receive any
15 ## review or updates from the Ubuntu security team.
16 deb http://
17 deb-src http://
18 deb http://
19 deb-src http://
20
21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
22 ## team, and may not be under a free licence. Please satisfy yourself as to
23 ## your rights to use the software. Also, please note that software in
24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
25 ## security team.
26 deb http://
27 deb-src http://
28 deb http://
29 deb-src http://
30
31 ## N.B. software from this repository may not have been tested as
32 ## extensively as that contained in the main release, although it includes
33 ## newer versions of some applications which may provide useful features.
34 ## Also, please note that software in backports WILL NOT receive any review
35 ## or updates from the Ubuntu security team.
36 deb http://
37 deb-src http://
38
39 deb http://
40 deb-src http://
41 deb http://
42 deb-src http://
43 deb http://
44 deb-src http://
45
46 ## Uncomment the following two lines to add software from Canonical's
47 ## 'partner' repository.
48 ## This software is not part of Ubuntu, but is offered by Canonical and the
49 ## respective vendors as a service to Ubuntu users.
50 deb http://
51 deb-src http://
52
53 ## This software is not part of Ubuntu, but is offered by third-party
54 ## developers who want to ship their latest software.
55 deb http://
56 deb-src http://
57 deb http://
58 deb-src http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
/etc/apt/
1 deb http://
/etc/apt/
1 deb [arch=amd64,i386] http://
2 deb-src [arch=amd64,i386] http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
william@
william@
/etc/apt/
1 # deb cdrom:[Ubuntu 14.04.3 LTS _Trusty Tahr_ - Beta amd64 (20150805)]/ trusty main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team. Also, please note that software in universe WILL NOT receive any
15 ## review or updates from the Ubuntu security team.
16 deb http://
17 deb-src http://
18 deb http://
19 deb-src http://
20
21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
22 ## team, and may not be under a free licence. Please satisfy yourself as to
23 ## your rights to use the software. Also, please note that software in
24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
25 ## security team.
26 deb http://
27 deb-src http://
28 deb http://
29 deb-src http://
30
31 ## N.B. software from this repository may not have been tested as
32 ## extensively as that contained in the main release, although it includes
33 ## newer versions of some applications which may provide useful features.
34 ## Also, please note that software in backports WILL NOT receive any review
35 ## or updates from the Ubuntu security team.
36 deb http://
37 deb-src http://
38
39 deb http://
40 deb-src http://
41 deb http://
42 deb-src http://
43 deb http://
44 deb-src http://
45
46 ## Uncomment the following two lines to add software from Canonical's
47 ## 'partner' repository.
48 ## This software is not part of Ubuntu, but is offered by Canonical and the
49 ## respective vendors as a service to Ubuntu users.
50 deb http://
51 deb-src http://
52
53 ## This software is not part of Ubuntu, but is offered by third-party
54 ## developers who want to ship their latest software.
55 deb http://
56 deb-src http://
57 deb http://
58 deb-src http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
/etc/apt/
1 deb http://
/etc/apt/
1 deb [arch=amd64,i386] http://
2 deb-src [arch=amd64,i386] http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
william@
william@
/etc/apt/
1 # deb cdrom:[Ubuntu 14.04.3 LTS _Trusty Tahr_ - Beta amd64 (20150805)]/ trusty main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team. Also, please note that software in universe WILL NOT receive any
15 ## review or updates from the Ubuntu security team.
16 deb http://
17 deb-src http://
18 deb http://
19 deb-src http://
20
21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
22 ## team, and may not be under a free licence. Please satisfy yourself as to
23 ## your rights to use the software. Also, please note that software in
24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
25 ## security team.
26 deb http://
27 deb-src http://
28 deb http://
29 deb-src http://
30
31 ## N.B. software from this repository may not have been tested as
32 ## extensively as that contained in the main release, although it includes
33 ## newer versions of some applications which may provide useful features.
34 ## Also, please note that software in backports WILL NOT receive any review
35 ## or updates from the Ubuntu security team.
36 deb http://
37 deb-src http://
38
39 deb http://
40 deb-src http://
41 deb http://
42 deb-src http://
43 deb http://
44 deb-src http://
45
46 ## Uncomment the following two lines to add software from Canonical's
47 ## 'partner' repository.
48 ## This software is not part of Ubuntu, but is offered by Canonical and the
49 ## respective vendors as a service to Ubuntu users.
50 deb http://
51 deb-src http://
52
53 ## This software is not part of Ubuntu, but is offered by third-party
54 ## developers who want to ship their latest software.
55 deb http://
56 deb-src http://
57 deb http://
58 deb-src http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
/etc/apt/
1 deb http://
/etc/apt/
1 deb [arch=amd64,i386] http://
2 deb-src [arch=amd64,i386] http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
william@
william@
/etc/apt/
1 # deb cdrom:[Ubuntu 14.04.3 LTS _Trusty Tahr_ - Beta amd64 (20150805)]/ trusty main restricted
2
3 # See http://
4 # newer versions of the distribution.
5 deb http://
6 deb-src http://
7
8 ## Major bug fix updates produced after the final release of the
9 ## distribution.
10 deb http://
11 deb-src http://
12
13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
14 ## team. Also, please note that software in universe WILL NOT receive any
15 ## review or updates from the Ubuntu security team.
16 deb http://
17 deb-src http://
18 deb http://
19 deb-src http://
20
21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
22 ## team, and may not be under a free licence. Please satisfy yourself as to
23 ## your rights to use the software. Also, please note that software in
24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
25 ## security team.
26 deb http://
27 deb-src http://
28 deb http://
29 deb-src http://
30
31 ## N.B. software from this repository may not have been tested as
32 ## extensively as that contained in the main release, although it includes
33 ## newer versions of some applications which may provide useful features.
34 ## Also, please note that software in backports WILL NOT receive any review
35 ## or updates from the Ubuntu security team.
36 deb http://
37 deb-src http://
38
39 deb http://
40 deb-src http://
41 deb http://
42 deb-src http://
43 deb http://
44 deb-src http://
45
46 ## Uncomment the following two lines to add software from Canonical's
47 ## 'partner' repository.
48 ## This software is not part of Ubuntu, but is offered by Canonical and the
49 ## respective vendors as a service to Ubuntu users.
50 deb http://
51 deb-src http://
52
53 ## This software is not part of Ubuntu, but is offered by third-party
54 ## developers who want to ship their latest software.
55 deb http://
56 deb-src http://
57 deb http://
58 deb-src http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
/etc/apt/
1 deb http://
/etc/apt/
1 deb [arch=amd64,i386] http://
2 deb-src [arch=amd64,i386] http://
/etc/apt/
1 deb https:/
/etc/apt/
1 deb https:/
william@
william@
The following packages have been unpacked but not yet configured.
They must be configured using dpkg --configure or the configure
menu option in dselect for them to work:
unity-
Revision history for this message
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#11 |
The solution is in the Terminal output you sent us.
Did you read the output?
Run this again:
LANG=C;sudo apt-get -f install
When it asks "Do you want to continue? [Y/n]"
Press Y and hit the <ENTER> key (instead of aborting like you did last time).
That should solve it.
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#12 |
There is an additional issue with a PGP key to be corrected by running the command
sudo apt-key adv --keyserver keyserver.
Revision history for this message
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#13 |
I tried this command :LANG=C;sudo apt-get -f install
I entered Y when asked about proceeding and I got this messagewilliam@
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
kde-l10n-engb linux-headers-
thermald
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
libunity9:i386
Suggested packages:
unity-common:i386
The following NEW packages will be installed:
libunity9:i386
0 upgraded, 1 newly installed, 0 to remove and 269 not upgraded.
1 not fully installed or removed.
Need to get 0 B/194 kB of archives.
After this operation, 856 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
(Reading database ... 221963 files and directories currently installed.)
Preparing to unpack .../libunity9_
Unpacking libunity9:i386 (7.1.4+
dpkg: error processing archive /var/cache/
trying to overwrite shared '/usr/bin/
Errors were encountered while processing:
/var/cache/
E: Sub-process /usr/bin/dpkg returned an error code (1)
william@
I also entered this command: sudo apt-key adv --keyserver keyserver.
And I got this message:
william@
Executing: gpg --ignore-
gpg: requesting key C07EE05F from hkp server keyserver.
gpg: key C07EE05F: "Launchpad PPA for Pascal de Bruijn" not changed
gpg: Total number processed: 1
gpg: unchanged: 1
Revision history for this message
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#14 |
sudo dpkg --force-all -i /var/cache/
Will make the package install. What is the output of:
apt-cache policy libunity9
Thanks
Revision history for this message
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#15 |
This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.