14.04 hardware

"... I cannot access some applications such as Firefox ..."
What happens if you try starting firefox?

Can you open a terminal window and issue the commands

uname -a
lsb_release -crid
sudo lshw -C display

and copy/paste all output into this question document?

If I try starting Firefox, the wait timer spins for a few seconds, then nothing, just my desktop.

Terminal command returns:

uname -a Linux andrew-HP-G60-Notebook-PC 3.16.0-31-generic #43~14.04.1-Ubuntu SMP Tue Mar 10 20:13:38 UTC 2015 x86_64 GNU/Linux

lsb_release -crid
                                  Distributor ID: Ubuntu
                                  Description: Ubuntu 4.04.02 LTS
                                  Release: 14.04
                                  Codename: trusty

sudo lshw -C display
                                  *-display
                                     description: VGA compatible controller
                                     product: C77 [GeForce 8200M G]
                                     physical id: 0
                                     bus info: pci@0000:02:00.0
                                     version: a2
                                     width: 64 bits
                                     clock: 33MHz
                                    capabilities: pm msi vga_controller bus_master cap_list rom
                                    configuration: driver=nvidia latency=0
                                    resources: irq:42 memory:c1000000-c1ffffff memory:d0000000-dfffffff memory:c4000000-c5ffffff ioport:4000 (size=128) memory:c6000000-c601ffff

I hope this all means something to you!

Of you open a terminal and issue the command

firefox

do you get an error message?

No - no messages. The home page never opens.

I will try in Terminal as soon as I can get a stable screen for a few moments.

Issued command - got a lot of messages and Firefox started, but then screen went to background colour only, no icons at all and had to do a hard power off. I cannot get this running for long enough to copy and paste anything, and as the display is so unreliable I do not always have enough time to copy the output by hand before everything crashes again. I have seen a couple of messages about Ubuntu having serious internal errors asking if I want to send an error report, but as I cannot run this for long enough to establish a network connection, there seems to be little point in saying yes.

I have also tried to start Open Office applications, but although the splash screen displays and then disappears, the applications never start.

Do you have the chance to connect the laptop to an external monitor, that you can test whether the same flickering/flashing/... display problem occurs also there?

Connecting to an external monitor produces the same flashing & lock up problems.

Sent from my LG Mobile

------ Original message------
From: Manfred Hampl
Date: Tue, 17 Mar 2015 14:36
To: <email address hidden>;
Subject:Re: [Question #263777]: 14.04 hardware

Your question #263777 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/263777

    Status: Open => Needs information

Manfred Hampl requested more information:
Do you have the chance to connect the laptop to an external monitor,
that you can test whether the same flickering/flashing/... display
problem occurs also there?

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/263777

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