just installed security updates on 14.04 now wifi wont work

Asked by Tony Ware

I have just installed security upgrades on my HP G60 running 14.04 and the wifi will not work have tried rebooting and several answers on the Launchpad site but no luck. Ethernet OK.

Regards

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actionparsnip (andrew-woodhead666) said :
#1

What is the output of:

sudo lshw -C network; lsb_release -a; uname -a

Thanks

Revision history for this message
Tony Ware (tonyware) said :
#2

tony@tony-HP-G60-Notebook-PC:~$ sudo lshw -C network; lsb_release -a; uname
-a [sudo] password for tony: *-network
description: Ethernet interface product: MCP77 Ethernet
 vendor: NVIDIA Corporation physical id: a bus info:
pci@0000:00:0a.0
       logical name: eth0 version: a2 serial:
00:1f:16:43:16:45 size: 100Mbit/s capacity: 100Mbit/s
 width: 32 bits clock: 66MHz capabilities: pm msi ht
bus_master cap_list ethernet physical mii 10bt 10bt-fd 100bt 100bt-fd
autonegotiation configuration: autonegotiation=on broadcast=yes
driver=forcedeth driverversion=0.64 duplex=full ip=192.168.1.67 latency=0
link=yes maxlatency=20 mingnt=1 multicast=yes port=MII speed=100Mbit/s
   resources: irq:41 memory:c0009000-c0009fff ioport:30f8(size=8)
memory:c0007c00-c0007cff memory:c0007800-c000780f *-network UNCLAIMED
   description: Network controller product: AR928X Wireless Network
Adapter (PCI-Express) vendor: Qualcomm Atheros physical id: 0
       bus info: pci@0000:07:00.0 version: 01 width: 64 bits
       clock: 33MHz capabilities: pm msi pciexpress msix bus_master
cap_list configuration: latency=0 resources:
memory:c2000000-c200ffff LSB Version:
 core-2.0-ia32:core-2.0-noarch:core-3.0-ia32:core-3.0-noarch:core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch:core-4.1-ia32:core-4.1-noarch:security-4.0-ia32:security-4.0-noarch:security-4.1-ia32:security-4.1-noarch
Distributor ID: Ubuntu Description: Ubuntu 14.04.1 LTS Release:
 14.04 Codename: trusty Linux tony-HP-G60-Notebook-PC
3.13.0-32-generic #57-Ubuntu SMP Tue Jul 15 03:51:12 UTC 2014 i686 athlon
i686 GNU/Linux tony@tony-HP-G60-Notebook-PC:~$

Tony Ware
Writhlington
BA3 3PD
07964188896

On 11 August 2014 15:32, actionparsnip <<email address hidden>
> wrote:

> Your question #252929 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/252929
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> What is the output of:
>
> sudo lshw -C network; lsb_release -a; uname -a
>
> Thanks
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/252929
>
> You received this question notification because you asked the question.
>

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#3

If you boot an older kernel, is it ok?

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#4

The following procedure applies to all supported releases of Ubuntu that are NOT End of Life (EOL) in the following table:

https://wiki.ubuntu.com/Releases

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable) and apply all updates.

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1

In the Ubuntu Terminal console , make sure that unlimited scrolling is enabled:

click on Edit > Profiles > "Default" profile > Scrolling. Choose "Unlimited" as scrolling option. Click Close and Close again.

If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"

If you are using the Unity interface (default graphical user interface in Ubuntu), use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.

So the methods in Unity are:

Press CTRL-ALT-T key combination.

Dash > Search for Terminal

Dash > More Apps > 'See More Results' > Terminal

Dash > More Apps > Accessories > Terminal

Step 2

Please copy-paste the following diagnostic command from the

https://help.ubuntu.com/community/WirelessTroubleshootingProcedure

website using a web browser (like Google Chromium or Mozilla Firefox) into the Linux Terminal. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE diagnostic command below from the web browser into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the diagnostic command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | egrep -i 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg | egrep '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo lsmod

Step 3

Please do NOT attempt to send any attachment(s). Please copy/paste the full terminal output at this location:

https://answers.launchpad.net/ubuntu/+question/252929

The troubleshooters at Launchpad need to see the full Terminal output from running the above diagnostic command.

Step 4

Please also specify the name of the wireless access point that you are trying to connect to (not the model/make of your router).

Revision history for this message
Tony Ware (tonyware) said :
#5

Thanks for your input, after a second reboot wifi has started working
again!

Many thanks for your help.

Regards

Tony Ware
Writhlington
BA3 3PD
07964188896

On 12 August 2014 11:13, Mark Rijckenberg <
<email address hidden>> wrote:

> Your question #252929 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/252929
>
> Mark Rijckenberg requested more information:
> The following procedure applies to all supported releases of Ubuntu that
> are NOT End of Life (EOL) in the following table:
>
> https://wiki.ubuntu.com/Releases
>
> Please first connect your network card to the wireless router using an
> ethernet cable (also known as a LAN cable) and apply all updates.
>
> In order to gather essential troubleshooting information about your
> wireless card, please follow this procedure:
>
> Step 1
>
> In the Ubuntu Terminal console , make sure that unlimited scrolling is
> enabled:
>
> click on Edit > Profiles > "Default" profile > Scrolling. Choose
> "Unlimited" as scrolling option. Click Close and Close again.
>
> If you are using the Gnome interface, open the Terminal console via
> "Applications->Accessories->Terminal"
>
> If you are using the Unity interface (default graphical user interface
> in Ubuntu), use the 'search' function on the dash. Or you can click on
> the 'More Apps' button, click on the 'See more results' by the installed
> section, and find it in that list of applications. A third way,
> available after you click on the 'More Apps' button, is to go to the
> search bar, and see that the far right end of it says 'All
> Applications'. You then click on that, and you'll see the full list.
> Then you can go to Accessories > Terminal after that.
>
> So the methods in Unity are:
>
> Press CTRL-ALT-T key combination.
>
> Dash > Search for Terminal
>
> Dash > More Apps > 'See More Results' > Terminal
>
> Dash > More Apps > Accessories > Terminal
>
> Step 2
>
> Please copy-paste the following diagnostic command from the
>
> https://help.ubuntu.com/community/WirelessTroubleshootingProcedure
>
> website using a web browser (like Google Chromium or Mozilla Firefox)
> into the Linux Terminal. The command STARTS with the word sudo and ENDS
> with the word lsmod. So please copy-paste the ENTIRE diagnostic command
> below from the web browser into a Terminal, press <enter>, then enter
> password when sudo asks for password, then press enter again.
>
> Tip: If you have a wheel mouse or 3 button mouse you do not need to type
> commands into the Terminal. Highlight the diagnostic command written on
> the page. Move your cursor anywhere in the Terminal and press the wheel
> or middle button. Automatic Copy and paste! No spelling mistakes! No
> Typos! No other errors!
>
>
> sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C
> network; rfkill list; sudo iwlist scan | egrep -i 'chan|ssid'; cat
> /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net;
> lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg |
> egrep
> '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo
> dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat
> /etc/modprobe.d/* | egrep
> '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl';
> cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ;
> ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia
> /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo lsmod
>
> Step 3
>
> Please do NOT attempt to send any attachment(s). Please copy/paste the
> full terminal output at this location:
>
> https://answers.launchpad.net/ubuntu/+question/252929
>
> The troubleshooters at Launchpad need to see the full Terminal output
> from running the above diagnostic command.
>
> Step 4
>
> Please also specify the name of the wireless access point that you are
> trying to connect to (not the model/make of your router).
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/252929
>
> You received this question notification because you asked the question.
>

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#6

Please set the thread status to "solved", if the issue is still solved.

Thanks.

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