problem w. installation onto SATA in Toshiba laptop

Asked by Bernhard

I am trying to install Ubuntu 6.06 or 7.04 on a Toshiba Satellite A215-S4697 laptop (AMD Turion dual-core).
Ubuntu live boots fine from CD, but does not recognize the SATA hard drive
(the HD works, the preinstalled Windows also boots fine).
I called Toshiba support, and actually got to speak with someone after ca. 1 minute (called 2 a.m. U.S. CDT), and the tech said it was most likely due to
lack of SATA support.
Any ideas?

thx

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Cesare Tirabassi (norsetto) said :
#1

Can you check your SATA controller chipset? If it is an intel ICH4 to ICH7 then it is an issue of compatibility between these controllers and the latest linux kernels.
In case you don't know, you can discover it with the lspci command from a terminal using the LiveCD.

Revision history for this message
Bernhard (bernhard-bernhard-adams) said :
#2

Cesare,

thanks for the quick reply. Here is what lspci | grep IDE tells me:

0000:00:12.0 IDE interface: ATI Technologies Inc: Unknown device 4380
0000:00:12.0 IDE interface: ATI Technologies Inc: Unknown device 438c

The Toshiba tech told me that the chipset was an AMD M690V
(I guess ATI is now AMD)

thx, Bernhard

Quoting Cesare Tirabassi <email address hidden>:

> Your question #10546 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/10546
>
> Status: Open => Needs information
>
> Cesare Tirabassi requested for more information:
> Can you check your SATA controller chipset? If it is an intel ICH4 to ICH7
> then it is an issue of compatibility between these controllers and the latest
> linux kernels.
> In case you don't know, you can discover it with the lspci command from a
> terminal using the LiveCD.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/10546
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Cesare Tirabassi (norsetto) said :
#3

Thanks,

but thats the IDE controller not the SATA one. In any case it is not likely to be an Intel one on this motherboard.
Are you sure you have a sata disk? Perhaps it is better if you paste here the whole output of an lshw and/or lspci command.
I think it would be good to see the output of a "sudo sfdisk -l" command too.

Revision history for this message
pitwalker (pitwalker) said :
#4

Have you any options in the CMOS setup for SATA?
Can you change the mode from NATIVE to COMPATIBLE or similar?

I advice for you the 7.04.
I have the same problem with 2 new desktop PCs with Ubuntu 6.10. (Don't recognize SATA)

The solution for you is the wubi??
http://wubi-installer.org/

Or the time solve this? (7.10)

(Or: I think to a patch installer with the latest kernel. Because in installation time we don't have updates.)

Revision history for this message
Bernhard (bernhard-bernhard-adams) said :
#5

Cesare,

here is the complete output of lspci (using the now-working
OpenSuSE 10.2 installation):

00:00.0 Host bridge: ATI Technologies Inc Unknown device 7910
00:01.0 PCI bridge: ATI Technologies Inc Unknown device 7912
00:05.0 PCI bridge: ATI Technologies Inc Unknown device 7915
00:06.0 PCI bridge: ATI Technologies Inc Unknown device 7916
00:07.0 PCI bridge: ATI Technologies Inc Unknown device 7917
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SB600 SMBus (rev 14)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.2 Audio device: ATI Technologies Inc SB600 Azalia
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SB600 PCI to PCI Bridge
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron]
HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM
Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron]
Miscellaneous Control
01:05.0 VGA compatible controller: ATI Technologies Inc Unknown device 791f
0e:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E PCI
Express Fast Ethernet controller (rev 01)
14:00.0 Ethernet controller: Atheros Communications, Inc. Unknown device 001c
(rev 01)
1a:04.0 CardBus bridge: Texas Instruments PCIxx12 Cardbus Controller
1a:04.1 FireWire (IEEE 1394): Texas Instruments PCIxx12 OHCI Compliant IEEE 1394
Host Controller
1a:04.2 Mass storage controller: Texas Instruments 5-in-1 Multimedia Card Reader
(SD/MMC/MS/MS PRO/xD)
1a:04.3 Generic system peripheral [Class 0805]: Texas Instruments PCIxx12 SDA
Standard Compliant SD Host Controller

Quoting Cesare Tirabassi <email address hidden>:

> Your question #10546 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/10546
>
> Status: Open => Needs information
>
> Cesare Tirabassi requested for more information:
> Can you check your SATA controller chipset? If it is an intel ICH4 to ICH7
> then it is an issue of compatibility between these controllers and the latest
> linux kernels.
> In case you don't know, you can discover it with the lspci command from a
> terminal using the LiveCD.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/10546
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
Bernhard (bernhard-bernhard-adams) said :
#6

Pitwalker,

unfortunately, the BIOS doens not have any options regarding SATA.
Ubuntu 6.04 boots from CD, but does not see the HD
Ubuntu 7.04 does not even boot
I now got OpenSuSE 10.2 up-and-running, with some unresolved
hardware issues, ethernet works sort of after driver replacement
wireless does not work

Thanx for the pointer to WUBI

Bernhard

Quoting pitwalker <email address hidden>:

> Your question #10546 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/10546
>
> Status: Needs information => Answered
>
> pitwalker proposed the following answer:
> Have you any options in the CMOS setup for SATA?
> Can you change the mode from NATIVE to COMPATIBLE or similar?
>
> I advice for you the 7.04.
> I have the same problem with 2 new desktop PCs with Ubuntu 6.10. (Don't
> recognize SATA)
>
> The solution for you is the wubi??
> http://wubi-installer.org/
>
> Or the time solve this? (7.10)
>
> (Or: I think to a patch installer with the latest kernel. Because in
> installation time we don't have updates.)
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/10546/+confirm?answer_id=3
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/10546
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Revision history for this message
pitwalker (pitwalker) said :
#7

:-)

"I now got OpenSuSE 10.2 up-and-running."
I now got OpenSuSE 10.2 up-and-running.

And Gentoo 2007.0 not a bad thing (but graphics fails all of my PC)

Can you help with this problem?

Provide an answer of your own, or ask Bernhard for more information if necessary.

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