13.10 wont update, (nautilus/dropbox)

Asked by Farren Dilon

I cant make sense of all the online advice
all the remedies tried either have no effect...
"Breaks existing package Nautilus-dropbox conflict" etc etc
What is the real fix?
Thanks

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Manfred Hampl
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Manfred Hampl (m-hampl) said :
#1

Ubuntu 13.10 is not supported any more, it entered end of life status almost a year ago.
I recommend that you upgrade to Ubuntu 14.04 (supported until 2019)
see https://wiki.ubuntu.com/Releases

Possible procedure:
1. create backup copies of your important files (in case something goes wrong)
2. issue the terminal command
sudo do-release-upgrade

If this fails with an error, please copy/paste the full message text into this question document that we have a chance to find the root cause.

Revision history for this message
Farren Dilon (ftdilon) said :
#2

Hello Manfred, thanks

This may be a simple remedy but I don't exactly know what I'm doing. There
are 76 processes running. CPU1 is at 100%
Here is the error message...
"Checking for a new Ubuntu release
Your Ubuntu release is not supported anymore.
For upgrade information, please visit:
http://www.ubuntu.com/releaseendoflife

Get:1 Upgrade tool signature [198
B]
Get:2 Upgrade tool [1,158
kB]
Fetched 1,158 kB in 0s (0
B/s)
authenticate 'trusty.tar.gz' against 'trusty.tar.gz.gpg'
extracting 'trusty.tar.gz'

Reading cache

Checking package manager

Unable to get exclusive lock

This usually means that another package management application (like
apt-get or aptitude) already running. Please close that application
first."

On Fri, Mar 20, 2015 at 1:51 AM, Manfred Hampl <
<email address hidden>> wrote:

> Your question #263890 on Ubuntu Vancouver LoCo Technical Support changed:
>
> https://answers.launchpad.net/ubuntu-vancouver-loco-tech-support/+question/263890
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Ubuntu 13.10 is not supported any more, it entered end of life status
> almost a year ago.
> I recommend that you upgrade to Ubuntu 14.04 (supported until 2019)
> see https://wiki.ubuntu.com/Releases
>
> Possible procedure:
> 1. create backup copies of your important files (in case something goes
> wrong)
> 2. issue the terminal command
> sudo do-release-upgrade
>
> If this fails with an error, please copy/paste the full message text
> into this question document that we have a chance to find the root
> cause.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu-vancouver-loco-tech-support/+question/263890/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
>
> https://answers.launchpad.net/ubuntu-vancouver-loco-tech-support/+question/263890
>
> You received this question notification because you asked the question.
>

Revision history for this message
Farren Dilon (ftdilon) said :
#3

I think you may have repied but I see no message
My problem has not been resolved

Revision history for this message
Manfred Hampl (m-hampl) said :
#4

Apparently there is a process running that locks the package management system.

You can either reboot your system, or try the commands

sudo fuser -vvv -k /var/lib/dpkg/lock
sudo fuser -vvv -k /var/lib/apt/lists/lock
sudo fuser -vvv -k /var/cache/apt/archives/lock
sudo rm /var/lib/dpkg/lock
sudo rm /var/lib/apt/lists/lock
sudo rm /var/cache/apt/archives/lock

and then re-try

sudo do-release-upgrade

Revision history for this message
Farren Dilon (ftdilon) said :
#5

well I've tried the above commands
apt and dpkg killed them
the release-upgrade command still gets same response "unable to get exclusive lock"
the Software Updater status window isnt greyed out but still hangs "configuring nautilus-dropbox"
ofcourse I've tried rebooting.....

Revision history for this message
Farren Dilon (ftdilon) said :
#6

after reboot - authentication is required... is needed to run '/usr/bin/dropbox' as the super user.
What is that? Normal?

Revision history for this message
Best Manfred Hampl (m-hampl) said :
#7

There is a known problem with the installation of dropbox.

I recommend that you remove nautilus-dropbox with the command "sudo dpkg --purge nautilus-dropbox", reboot and re-try the upgrade.

see also https://bugs.launchpad.net/ubuntu/+source/nautilus-dropbox/+bug/1016559 especially command #6

Revision history for this message
Farren Dilon (ftdilon) said :
#8

Ahhhh finally... all went swimmingly.
Nasty dropbox! but I suppose I have plenty more to learn and read.
Thank you very much for your help