Feedback on the HP ProBook 455 G2 Notebook PC - Peeps

HP ProBook 455 G2 Notebook was certified with pre-install image, some components might not work with the stock image.

For the wireless card, it should work with 3.13 kernel, as stated in the bug report that I linked here.
For the Bluetooth, I'm not sure which card you're using, you probably need to check the lsusb of lspci output for it.
FAQ #2219: “What's the difference between Certified (Pre-Installed) and Certified?”.

On Wed, 2015-06-03 at 02:16 +0000, Po-Hsu Lin wrote:
> Your question #267644 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/267644
>
> Linked to bug: #1461174
> https://bugs.launchpad.net/bugs/1461174
> "Need support for Realtek Wifi card rtl8723be [10ec:b723] for 14.04.2 (utopic LTS HWE stack)"
> ________________________________________________________________________
Hi

Apologies for delay with reply, despite installing Ubuntu on many
machines over 11 years for different people, I do very little from the
command prompt !
I have been trying different settings in the bios to see if it would
help but to no avail.

I did try and run your command in last email but it came up with python
needs to be installed. I did this and ran the command but Ubuntu one
said that My Ubuntu one account would be vunerable to private data so I
declined.

Additional drivers tab only shows graphics alternatives drivers and I do
use one of these.
The wireless adapter does not appear in the list.

I am retired and 75 ! but understand that 14.04 does not yet support
this wireless adapter. However I have downloaded a driver from a dropbox
put there by the manufacturer as it is not on their website and
unpackaged it - file name
> /home/kevin/Desktop/rtl_92ce_92se_92de_8723ae_linux_mac80211_0007.0809.2012.tar.gz
>
> Regards
>
> Kevin

Hi Kevin,
I think you don't need to do any command-line stuff for tracking that bug, just subscribe to it.
Of course, you can also open a new bug by using the "ubuntu-bug linux" command in your terminal if you want.

For the Bluetooth, to make it easier to identify you device, you can paste the "lspci -nn" and "lsusb" command output to http://pastebin.ubuntu.com

Another solution will be seeking workarounds on the community forum like http://ubuntuforums.org/ or http://askubuntu.com

Good luck!

Hi

I suspect the bluetooth may all be part of the RTL7823BE PCIe adapter
installing the driver will just make that work.

Did try this at the terminal though:-

lspci -vnn | grep Network

returned:-
02:00.0 Network controller [0280]: Realtek Semiconductor C0., Ltd.
RTL8723BE PCIe
Wireless Network Adapter [10ec:b723]

Network appeared in red ?

ispci -nn -d 14e4
sudo apt-get update

(updated system)

Regards
Kevin

_________________________________________________________________

On Fri, 2015-06-05 at 07:12 +0000, Po-Hsu Lin wrote:
> Your question #267644 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/267644
>
> Status: Open => Answered
>
> Po-Hsu Lin changed the question status:
> Hi Kevin,
> I think you don't need to do any command-line stuff for tracking that bug, just subscribe to it.
> Of course, you can also open a new bug by using the "ubuntu-bug linux" command in your terminal if you want.
>
> For the Bluetooth, to make it easier to identify you device, you can
> paste the "lspci -nn" and "lsusb" command output to
> http://pastebin.ubuntu.com
>
> Another solution will be seeking workarounds on the community forum like
> http://ubuntuforums.org/ or http://askubuntu.com
>
> Good luck!
>

Hi,
yes it could be a combo card (wifi + BT), but it will have different name and different category, thus "lspci -vnn | grep Network" would only get the wifi part of it.
And yes, the string found by grep command will be highlighted, that's normal.

I guess your BT controller is a Broadcom one, but I'm not sure, please run "lspci -nn" only.
Thanks

Hi

Have pasted the results of both commands on Ubuntu pastebin

regards

Kevin

____________________________________________________________

On Fri, 2015-06-05 at 09:16 +0000, Kevin James wrote:
> Your question #267644 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/267644
>
> Status: Answered => Open
>
> You are still having a problem:
> Hi
>
> I suspect the bluetooth may all be part of the RTL7823BE PCIe adapter
> installing the driver will just make that work.
>
> Did try this at the terminal though:-
>
> lspci -vnn | grep Network
>
> returned:-
> 02:00.0 Network controller [0280]: Realtek Semiconductor C0., Ltd.
> RTL8723BE PCIe
> Wireless Network Adapter [10ec:b723]
>
> Network appeared in red ?
>
> ispci -nn -d 14e4
> sudo apt-get update
>
> (updated system)
>
> Regards
> Kevin
>
> _________________________________________________________________
>
>
>
> On Fri, 2015-06-05 at 07:12 +0000, Po-Hsu Lin wrote:
> > Your question #267644 on Ubuntu-Certification changed:
> > https://answers.launchpad.net/ubuntu-certification/+question/267644
> >
> > Status: Open => Answered
> >
> > Po-Hsu Lin changed the question status:
> > Hi Kevin,
> > I think you don't need to do any command-line stuff for tracking that bug, just subscribe to it.
> > Of course, you can also open a new bug by using the "ubuntu-bug linux" command in your terminal if you want.
> >
> > For the Bluetooth, to make it easier to identify you device, you can
> > paste the "lspci -nn" and "lsusb" command output to
> > http://pastebin.ubuntu.com
> >
> > Another solution will be seeking workarounds on the community forum like
> > http://ubuntuforums.org/ or http://askubuntu.com
> >
> > Good luck!
> >
>

Hi,
You will need to paste the link back here.
Regards.

Hi

lspci returned:-

> kevin@Laptop:~$ lspci
> 00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Complex
> 00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) I/O Memory Management Unit
> 00:01.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Kaveri [Radeon R6 Graphics]
> 00:01.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Kaveri HDMI/DP Audio Controller
> 00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1424
> 00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1424
> 00:03.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Port
> 00:03.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Port
> 00:03.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Root Port
> 00:04.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1424
> 00:10.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller (rev 09)
> 00:11.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 40)
> 00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 11)
> 00:12.2 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 11)
> 00:13.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 11)
> 00:13.2 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 11)
> 00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 16)
> 00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD] FCH Azalia Controller (rev 01)
> 00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 11)
> 00:14.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] FCH PCI Bridge (rev 40)
> 00:14.5 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 11)
> 00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 0
> 00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 1
> 00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 2
> 00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 3
> 00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 4
> 00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 15h (Models 30h-3fh) Processor Function 5
> 01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 10)
> 02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter
> 03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader (rev 01)
> kevin@Laptop:~$

Regards
__________________________________________________________________
On Fri, 2015-06-05 at 10:56 +0000, Po-Hsu Lin wrote:
> Your question #267644 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/267644
>
> Po-Hsu Lin posted a new comment:
> Hi,
> yes it could be a combo card (wifi + BT), but it will have different name and different category, thus "lspci -vnn | grep Network" would only get the wifi part of it.
> And yes, the string found by grep command will be highlighted, that's normal.
>
> I guess your BT controller is a Broadcom one, but I'm not sure, please run "lspci -nn" only.
> Thanks
>

Hi

apologies forgot "-nn" now added

kevin@Laptop:~$ lspci -nn
00:00.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family
15h (Models 30h-3fh) Processor Root Complex [1022:1422]
00:00.2 IOMMU [0806]: Advanced Micro Devices, Inc. [AMD] Family 15h
(Models 30h-3fh) I/O Memory Management Unit [1022:1423]
00:01.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc.
[AMD/ATI] Kaveri [Radeon R6 Graphics] [1002:130a]
00:01.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI]
Kaveri HDMI/DP Audio Controller [1002:1308]
00:02.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Device
[1022:1424]
00:03.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Device
[1022:1424]
00:03.1 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Family 15h
(Models 30h-3fh) Processor Root Port [1022:1426]
00:03.2 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Family 15h
(Models 30h-3fh) Processor Root Port [1022:1426]
00:03.4 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] Family 15h
(Models 30h-3fh) Processor Root Port [1022:1426]
00:04.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Device
[1022:1424]
00:10.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH
USB XHCI Controller [1022:7814] (rev 09)
00:11.0 SATA controller [0106]: Advanced Micro Devices, Inc. [AMD] FCH
SATA Controller [AHCI mode] [1022:7801] (rev 40)
00:12.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH
USB OHCI Controller [1022:7807] (rev 11)
00:12.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH
USB EHCI Controller [1022:7808] (rev 11)
00:13.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH
USB OHCI Controller [1022:7807] (rev 11)
00:13.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH
USB EHCI Controller [1022:7808] (rev 11)
00:14.0 SMBus [0c05]: Advanced Micro Devices, Inc. [AMD] FCH SMBus
Controller [1022:780b] (rev 16)
00:14.2 Audio device [0403]: Advanced Micro Devices, Inc. [AMD] FCH
Azalia Controller [1022:780d] (rev 01)
00:14.3 ISA bridge [0601]: Advanced Micro Devices, Inc. [AMD] FCH LPC
Bridge [1022:780e] (rev 11)
00:14.4 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD] FCH PCI
Bridge [1022:780f] (rev 40)
00:14.5 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] FCH
USB OHCI Controller [1022:7809] (rev 11)
00:18.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family
15h (Models 30h-3fh) Processor Function 0 [1022:141a]
00:18.1 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family
15h (Models 30h-3fh) Processor Function 1 [1022:141b]
00:18.2 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family
15h (Models 30h-3fh) Processor Function 2 [1022:141c]
00:18.3 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family
15h (Models 30h-3fh) Processor Function 3 [1022:141d]
00:18.4 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family
15h (Models 30h-3fh) Processor Function 4 [1022:141e]
00:18.5 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] Family
15h (Models 30h-3fh) Processor Function 5 [1022:141f]
01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd.
RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168]
(rev 10)
02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd.
RTL8723BE PCIe Wireless Network Adapter [10ec:b723]
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229
PCI Express Card Reader [10ec:5229] (rev 01)
kevin@Laptop:~$

____________________________________________________________________
On Fri, 2015-06-05 at 10:56 +0000, Po-Hsu Lin wrote:
> Your question #267644 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/267644
>
> Po-Hsu Lin posted a new comment:
> Hi,
> yes it could be a combo card (wifi + BT), but it will have different name and different category, thus "lspci -vnn | grep Network" would only get the wifi part of it.
> And yes, the string found by grep command will be highlighted, that's normal.
>
> I guess your BT controller is a Broadcom one, but I'm not sure, please run "lspci -nn" only.
> Thanks
>

Hey,
thanks for the info, but the Bluetooth device is not here.
It might be in your lsusb output instead. Please feel free to paste it here.
Cheers.

Hi

command returned:-

kevin@Laptop:~$ lsusb
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 04f2:b466 Chicony Electronics Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 003: ID 0bda:b001 Realtek Semiconductor Corp.
Bus 003 Device 002: ID 046d:c521 Logitech, Inc. Cordless Mouse Receiver
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 006 Device 002: ID 07d1:3c03 D-Link System AirPlus G DWL-G122
Wireless Adapter(rev.C1) [Ralink RT2571W]
Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Hope This Helps

The DWL G122 is an old dlink wireless key I am temporarily using I do
use a cable as well.

I installed 14.04 LTS on HP Pavillion 15 (it's about a year old) for
friend, it all works fine including the wireless.

Also installed 15.04 on a new ssd on this machine but wireless still
does not work, although now the adapter is visible in the drop down
wireless menu greyed out with disabled under it.

Regards

Regards

Kevin
>
>

___________________________________________________________
On Sat, 2015-06-06 at 17:41 +0000, Po-Hsu Lin wrote:
> Your question #267644 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/267644
>
> Po-Hsu Lin posted a new comment:
> Hey,
> thanks for the info, but the Bluetooth device is not here.
> It might be in your lsusb output instead. Please feel free to paste it here.
> Cheers.
>

Hi
The dlink is an old standby by wireless adapter I use when wireless does
not work. It usually works on all the ubuntu releases since about 2009

regards

Kevin

________________________________________________________
On Sun, 2015-06-07 at 07:57 +0000, Kevin James wrote:
> Your question #267644 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/267644
>
> You gave more information on the question:
> Hi
>
> command returned:-
>
> kevin@Laptop:~$ lsusb
> Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 001 Device 004: ID 04f2:b466 Chicony Electronics Co., Ltd
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 003 Device 003: ID 0bda:b001 Realtek Semiconductor Corp.
> Bus 003 Device 002: ID 046d:c521 Logitech, Inc. Cordless Mouse Receiver
> Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
> Bus 007 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 006 Device 002: ID 07d1:3c03 D-Link System AirPlus G DWL-G122
> Wireless Adapter(rev.C1) [Ralink RT2571W]
> Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>
> Hope This Helps
>
> The DWL G122 is an old dlink wireless key I am temporarily using I do
> use a cable as well.
>
> I installed 14.04 LTS on HP Pavillion 15 (it's about a year old) for
> friend, it all works fine including the wireless.
>
> Also installed 15.04 on a new ssd on this machine but wireless still
> does not work, although now the adapter is visible in the drop down
> wireless menu greyed out with disabled under it.
>
> Regards
>
>
>
> Regards
>
> Kevin
> >
> >
>
>
> ___________________________________________________________
> On Sat, 2015-06-06 at 17:41 +0000, Po-Hsu Lin wrote:
> > Your question #267644 on Ubuntu-Certification changed:
> > https://answers.launchpad.net/ubuntu-certification/+question/267644
> >
> > Po-Hsu Lin posted a new comment:
> > Hey,
> > thanks for the info, but the Bluetooth device is not here.
> > It might be in your lsusb output instead. Please feel free to paste it here.
> > Cheers.
> >
>

Hi,
this is your Bluetooth device:
 Bus 003 Device 003: ID 0bda:b001 Realtek Semiconductor Corp.

I just opened a bug report for it.

BTW, you might be able to find some workaround on the community forum [1],
just search "0bda:b001" there could lead you there.

[1] http://askubuntu.com

Good luck.