Program is not opening and running correctly

F11 toggles full screen mode.... what happens when you do that?

please also attach your log.txt file

Matthew,
The F11 key allows me to shrink box to click X and close, thank you. I do
not know what log.txt file is. I've enclosed a screen shot of what the
program screen looks like. Please advise where I find the requested log.txt
and get that data to you.

Thank you for your prompt attention. I await your reply.

On Wed, Jun 30, 2010 at 2:59 AM, Matthew Gates <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> Status: Open => Needs information
>
> Matthew Gates requested for more information:
> F11 toggles full screen mode.... what happens when you do that?
>
> please also attach your log.txt file
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/stellarium/+question/116182
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
Kind Regards,

Deb Duxbury

Email: <email address hidden>

This file is located in the User Data Directory, whose location will actually vary depending on your operating system.  On *nix systems this is ~/.stellarium  on OSX it's inside the app bundle and on Windows it is different on each version of Windows but there is a link to it from the Start menu (in the Stellarium group).... at least in the latest release.

Matthew,

Here is the information you requested. Please let me know what steps I next
need to take to resolve program functioning issue. I thank you for your
attention to this matter.

On Wed, Jun 30, 2010 at 11:57 AM, Matthew Gates <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> Status: Open => Needs information
>
> Matthew Gates requested for more information:
>
> This file is located in the User Data Directory, whose location will actually vary depending on your operating system. On *nix systems this is ~/.stellarium on OSX it's inside the app bundle and on Windows it is different on each version of Windows but there is a link to it from the Start menu (in the Stellarium group).... at least in the latest release.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/stellarium/+question/116182
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
Kind Regards,

Deb Duxbury

Email: <email address hidden>

I don't see the log.txt file.

2010-06-30T03:06:17
Windows XP
Compiled with GCC 4.4.0
Qt runtime version: 4.6.1
Qt compilation version: 4.6.1
Addressing mode: 32-bit
Total memory: 1982 MB (unreliable)
Total virtual memory: 2047 MB (unreliable)
Physical memory in use: 47%
Processor speed: 2000 MHz
Processor name: Intel(R) Pentium(R) 4 CPU 2.00GHz
C:\Program Files\Stellarium\stellarium.exe
 -------------------------------------------------------
[ This is Stellarium 0.10.3 - http://www.stellarium.org ]
[ Copyright (C) 2000-2010 Fabien Chereau et al ]
 -------------------------------------------------------
Writing log file to: "C:/Documents and Settings/Owner/Application
Data/Stellarium/log.txt"
File search paths:
  0 . "C:\Documents and Settings\Owner\Application Data\Stellarium"
  1 . "."
Attempting to use an existing older config file.
Config file is: "C:\Documents and Settings\Owner\Application
Data\Stellarium/config.ini"
Cache directory is: "C:\Documents and Settings\Owner\Local
Settings\Application Data\stellarium\stellarium\cache"
Sky language is "en"
Application language is "en"
Loading Solar System data ...
Loaded 38 / 38 planet orbits
Loading star data ...
"Loading "./stars/default/stars_0_0v0_1.cat": 0_0v0_1; 5013"
"Loading "./stars/default/stars_1_0v0_1.cat": 1_0v0_1; 21999"
"Loading "./stars/default/stars_2_0v0_1.cat": 2_0v0_1; 151416"
"Loading "./stars/default/stars_3_1v0_0.cat": 3_1v0_0; 434064"
Finished loading star catalogue data, max_geodesic_level: 3
navigation/preset_sky_time is a double - treating as jday: 2.45151e+06
Loaded 10051 NGC records
Loading NGC name data ...
Loaded 222 / 222 NGC name records successfully
Loaded 88 / 88 constellation records successfully for culture "western"
Loaded 85 / 85 constellation art records successfully for culture "western"
Loaded 89 / 89 constellation names
Loading constellation boundary data ...
Loaded 782 constellation boundary segments
Loading star names from "./skycultures/western/star_names.fab"
Loaded 230 / 230 common star names
Loading star names from "./stars/default/name.fab"
Loaded 3215 / 4359 scientific star names
Creating GUI ...
Downloaded 0 files (0 kbytes) in a session of 44.625 sec (average of 0 kB/s
+ 0 files from cache (0 kB)).

On Wed, Jun 30, 2010 at 7:11 PM, Matthew Gates <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> Matthew Gates posted a new comment:
> I don't see the log.txt file.
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

--
Kind Regards,

Deb Duxbury
Mufon Field Investigator

C: 520 840 5808

Email: <email address hidden>

Did you receive log.txt data? Please advise how I get program to correctly
run. I thank you for your time and attention.

On Wed, Jun 30, 2010 at 7:45 PM, Deb Duxbury <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> You gave more information on the question:
> 2010-06-30T03:06:17
> Windows XP
> Compiled with GCC 4.4.0
> Qt runtime version: 4.6.1
> Qt compilation version: 4.6.1
> Addressing mode: 32-bit
> Total memory: 1982 MB (unreliable)
> Total virtual memory: 2047 MB (unreliable)
> Physical memory in use: 47%
> Processor speed: 2000 MHz
> Processor name: Intel(R) Pentium(R) 4 CPU 2.00GHz
> C:\Program Files\Stellarium\stellarium.exe
> -------------------------------------------------------
> [ This is Stellarium 0.10.3 - http://www.stellarium.org ]
> [ Copyright (C) 2000-2010 Fabien Chereau et al ]
> -------------------------------------------------------
> Writing log file to: "C:/Documents and Settings/Owner/Application
> Data/Stellarium/log.txt"
> File search paths:
> 0 . "C:\Documents and Settings\Owner\Application Data\Stellarium"
> 1 . "."
> Attempting to use an existing older config file.
> Config file is: "C:\Documents and Settings\Owner\Application
> Data\Stellarium/config.ini"
> Cache directory is: "C:\Documents and Settings\Owner\Local
> Settings\Application Data\stellarium\stellarium\cache"
> Sky language is "en"
> Application language is "en"
> Loading Solar System data ...
> Loaded 38 / 38 planet orbits
> Loading star data ...
> "Loading "./stars/default/stars_0_0v0_1.cat": 0_0v0_1; 5013"
> "Loading "./stars/default/stars_1_0v0_1.cat": 1_0v0_1; 21999"
> "Loading "./stars/default/stars_2_0v0_1.cat": 2_0v0_1; 151416"
> "Loading "./stars/default/stars_3_1v0_0.cat": 3_1v0_0; 434064"
> Finished loading star catalogue data, max_geodesic_level: 3
> navigation/preset_sky_time is a double - treating as jday: 2.45151e+06
> Loaded 10051 NGC records
> Loading NGC name data ...
> Loaded 222 / 222 NGC name records successfully
> Loaded 88 / 88 constellation records successfully for culture "western"
> Loaded 85 / 85 constellation art records successfully for culture "western"
> Loaded 89 / 89 constellation names
> Loading constellation boundary data ...
> Loaded 782 constellation boundary segments
> Loading star names from "./skycultures/western/star_names.fab"
> Loaded 230 / 230 common star names
> Loading star names from "./stars/default/name.fab"
> Loaded 3215 / 4359 scientific star names
> Creating GUI ...
> Downloaded 0 files (0 kbytes) in a session of 44.625 sec (average of 0 kB/s
> + 0 files from cache (0 kB)).
>
>
> On Wed, Jun 30, 2010 at 7:11 PM, Matthew Gates <
> <email address hidden>> wrote:
>
> > Your question #116182 on Stellarium changed:
> > https://answers.launchpad.net/stellarium/+question/116182
> >
> > Matthew Gates posted a new comment:
> > I don't see the log.txt file.
> >
> > --
> > You received this question notification because you are a direct
> > subscriber of the question.
> >
>

Since 0.10.5, the log.txt is available from the Start menu / Stellarium group with the link name "last run log".

The actual file location depends on the version of Windows you're using. Under XP I /think/ it's

c:\Documents and Settings\[yourusername]\AppData\Roaming\Stellarium\log.txt

It's what you pasted above... however what you pasted stopped apparently half way through. Maybe this is the cause of the failure to load, or maybe you didn't copy all the log file.

If you did paste the whole log file then the next messages in my (working) log.txt is plugin loading stuff.. I recommend the following:

1. Delete the folder and all it's contents:

  c:\Documents and Settings\[yourusername]\AppData\Roaming\Stellarium\

2. Run Stellarium. If it works. Great. If not then:

2a. Run Stellarium using the "Stellarium (no OpenGL 2)" shortcut in the start menu.

If it still doesn't work, I am not sure.

I copied and pasted all that was in the log.txt because you were not
receiving attached file.
You are telling me to ... remove program ... and try to run program? I'm not
sure how we got from let's sort this issue out ... to this email?

Did you want me to send over text again? What do you want me to do?
Uninstall the program? Delete a file? You've indicated no clear path of
resolution here. If you don't know to whom do I speak that would? I thank
you for your kind attention. Please let me know what steps I should take and
the processes in which they should be taken.

On Tue, Jul 6, 2010 at 2:34 PM, Matthew Gates <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> Status: Open => Answered
>
> Matthew Gates proposed the following answer:
> Since 0.10.5, the log.txt is available from the Start menu / Stellarium
> group with the link name "last run log".
>
> The actual file location depends on the version of Windows you're using.
> Under XP I /think/ it's
>
> c:\Documents and
> Settings\[yourusername]\AppData\Roaming\Stellarium\log.txt
>
> It's what you pasted above... however what you pasted stopped
> apparently half way through. Maybe this is the cause of the failure to
> load, or maybe you didn't copy all the log file.
>
> If you did paste the whole log file then the next messages in my
> (working) log.txt is plugin loading stuff.. I recommend the following:
>
> 1. Delete the folder and all it's contents:
>
> c:\Documents and Settings\[yourusername]\AppData\Roaming\Stellarium\
>
> 2. Run Stellarium. If it works. Great. If not then:
>
> 2a. Run Stellarium using the "Stellarium (no OpenGL 2)" shortcut in the
> start menu.
>
> If it still doesn't work, I am not sure.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/stellarium/+question/116182/+confirm?answer_id=7
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/stellarium/+question/116182
>
> You received this question notification because you are a direct
> subscriber of the question.
>

My instructions are:

1. Delete the folder and all it's contents:

  c:\Documents and Settings\[yourusername]\AppData\Roaming\Stellarium\

2. Run Stellarium. If it works. Great. If not then:

2a. Run Stellarium using the "Stellarium (no OpenGL 2)" shortcut in the start menu.

It does not say uninstall the program. The program is actually installed in C:\Program Files\Stellarium. The directory I am asking you to remove contains settings and other files which Stellarium creates and uses when it runs. If you do this, it helps me to zero in on the problem.

I was unable to find the folder that you reference. (c:\Documents and
Settings\[yourusername]\AppData\Roaming\Stellarium\) Perhaps this is the
cause of the problem. The program was downloaded from the following website.
http://sourceforge.net/projects/stellarium/files/Stellarium-win32/0.10.5/stellarium-0.10.5.exe/downloadand
the version is 0.10.5.

On Tue, Jul 6, 2010 at 5:20 PM, Matthew Gates <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> Matthew Gates posted a new comment:
> My instructions are:
>
> 1. Delete the folder and all it's contents:
>
> c:\Documents and Settings\[yourusername]\AppData\Roaming\Stellarium\
>
> 2. Run Stellarium. If it works. Great. If not then:
>
> 2a. Run Stellarium using the "Stellarium (no OpenGL 2)" shortcut in the
> start menu.
>
> It does not say uninstall the program. The program is actually
> installed in C:\Program Files\Stellarium. The directory I am asking you
> to remove contains settings and other files which Stellarium creates and
> uses when it runs. If you do this, it helps me to zero in on the
> problem.
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

--
Kind Regards,

Deb Duxbury
Mufon Field Investigator

C: 520 840 5808

Email: <email address hidden>

You have to substitute [yourusername] with your user name. You can actually see the path from the log details you posted, and also a sign that old configuration settings might be to blame:

*begin quote*
Attempting to use an existing older config file.
Config file is: "C:\Documents and Settings\Owner\Application
Data\Stellarium/config.ini"
*end quote*

... The directory must exist for there to be an old config file in it: it is called:

C:\Documents and Settings\Owner\Application Data\Stellarium

Sorry for the slight mistake. Every version of Windows uses a different path for this which is a *mighty* pain in the ass for the likes of me. Anyhow, that's the directory you should delete. P.S. Your user name is "Owner" in case you didn't know it. Presumably this is what was entered when the machine was installed.

That did not help. I think the confusion came when I removed then
reinstalled an earlier version. I have removed all of the program and
downloaded version 0.10.5. Still having the problem with the program opening
using regular and the Stellarium (no OpenGL 2) option. Still get a screen
with geometric designs and no words. any other suggestions? Thanks for all
of your help on this issue.

On Tue, Jul 6, 2010 at 8:32 PM, Matthew Gates <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> Status: Open => Answered
>
> Matthew Gates proposed the following answer:
> You have to substitute [yourusername] with your user name. You can
> actually see the path from the log details you posted, and also a sign
> that old configuration settings might be to blame:
>
> *begin quote*
> Attempting to use an existing older config file.
> Config file is: "C:\Documents and Settings\Owner\Application
> Data\Stellarium/config.ini"
> *end quote*
>
>
> ... The directory must exist for there to be an old config file in it: it
> is called:
>
> C:\Documents and Settings\Owner\Application Data\Stellarium
>
> Sorry for the slight mistake. Every version of Windows uses a different
> path for this which is a *mighty* pain in the ass for the likes of me.
> Anyhow, that's the directory you should delete. P.S. Your user name is
> "Owner" in case you didn't know it. Presumably this is what was entered
> when the machine was installed.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/stellarium/+question/116182/+confirm?answer_id=11
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/stellarium/+question/116182
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--

This is now how the log.txt file appears

2010-07-07T17:55:38
Windows XP
Compiled with GCC 4.4.0
Qt runtime version: 4.6.2
Qt compilation version: 4.6.2
Addressing mode: 32-bit
Total memory: 1982 MB (unreliable)
Total virtual memory: 2047 MB (unreliable)
Physical memory in use: 25%
Processor speed: 2000 MHz
Processor name: Intel(R) Pentium(R) 4 CPU 2.00GHz
C:\Program Files\Stellarium\stellarium.exe
 -------------------------------------------------------
[ This is Stellarium 0.10.5 - http://www.stellarium.org ]
[ Copyright (C) 2000-2010 Fabien Chereau et al ]
 -------------------------------------------------------
Writing log file to: "C:/Documents and Settings/Owner/Application
Data/Stellarium/log.txt"
File search paths:
  0 . "C:\Documents and Settings\Owner\Application Data\Stellarium"
  1 . "."
Config file is: "C:\Documents and Settings\Owner\Application
Data\Stellarium/config.ini"
Qt GL paint engine is: "OpenGL"
Cache directory is: "C:\Documents and Settings\Owner\Local
Settings\Application Data\stellarium\stellarium\cache"
Sky language is "en"
Application language is "en"
Loading Solar System data ...
Loaded 38 / 38 planet orbits
Loading star data ...
"Loading "./stars/default/stars_0_0v0_1.cat": 0_0v0_1; 5013"
"Loading "./stars/default/stars_1_0v0_1.cat": 1_0v0_1; 21999"
"Loading "./stars/default/stars_2_0v0_1.cat": 2_0v0_1; 151416"
"Loading "./stars/default/stars_3_1v0_0.cat": 3_1v0_0; 434064"
Finished loading star catalogue data, max_geodesic_level: 3
navigation/preset_sky_time is a double - treating as jday: 2.45151e+06
Loaded 10051 NGC records
Loading NGC name data ...
Loaded 222 / 222 NGC name records successfully
Loaded 88 / 88 constellation records successfully for culture "western"
Loaded 85 / 85 constellation art records successfully for culture "western"
Loaded 89 / 89 constellation names
Loading constellation boundary data ...
Loaded 782 constellation boundary segments
Loading star names from "./skycultures/western/star_names.fab"
Loaded 230 / 230 common star names
Loading star names from "./stars/default/name.fab"
Loaded 3215 / 4359 scientific star names
Creating GUI ...

There is nothing more in file after creating GUI. I am rather in need of
resolving the matter.

On Wed, Jul 7, 2010 at 5:54 PM, Deb Duxbury <
<email address hidden>> wrote:

> Your question #116182 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/116182
>
> Status: Answered => Open
>
> You are still having a problem:
> That did not help. I think the confusion came when I removed then
> reinstalled an earlier version. I have removed all of the program and
> downloaded version 0.10.5. Still having the problem with the program
> opening
> using regular and the Stellarium (no OpenGL 2) option. Still get a screen
> with geometric designs and no words. any other suggestions? Thanks for all
> of your help on this issue.
>
> On Tue, Jul 6, 2010 at 8:32 PM, Matthew Gates <
> <email address hidden>> wrote:
>
> > Your question #116182 on Stellarium changed:
> > https://answers.launchpad.net/stellarium/+question/116182
> >
> > Status: Open => Answered
> >
> > Matthew Gates proposed the following answer:
> > You have to substitute [yourusername] with your user name. You can
> > actually see the path from the log details you posted, and also a sign
> > that old configuration settings might be to blame:
> >
> > *begin quote*
> > Attempting to use an existing older config file.
> > Config file is: "C:\Documents and Settings\Owner\Application
> > Data\Stellarium/config.ini"
> > *end quote*
> >
> >
> > ... The directory must exist for there to be an old config file in it: it
> > is called:
> >
> > C:\Documents and Settings\Owner\Application Data\Stellarium
> >
> > Sorry for the slight mistake. Every version of Windows uses a different
> > path for this which is a *mighty* pain in the ass for the likes of me.
> > Anyhow, that's the directory you should delete. P.S. Your user name is
> > "Owner" in case you didn't know it. Presumably this is what was entered
> > when the machine was installed.
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> >
> >
> https://answers.launchpad.net/stellarium/+question/116182/+confirm?answer_id=11
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/stellarium/+question/116182
> >
> > You received this question notification because you are a direct
> > subscriber of the question.
> >
>
>
> --
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

Could there be a plug in missing on the computer that is needed? How to I
check to ensure the computer has all of the necessary pieces to run program?

On Sun, Jul 11, 2010 at 12:44 PM, Deb Duxbury <email address hidden> wrote:

> This is now how the log.txt file appears
>
> 2010-07-07T17:55:38
>
> Windows XP
> Compiled with GCC 4.4.0
> Qt runtime version: 4.6.2
> Qt compilation version: 4.6.2
>
> Addressing mode: 32-bit
> Total memory: 1982 MB (unreliable)
> Total virtual memory: 2047 MB (unreliable)
> Physical memory in use: 25%
>
> Processor speed: 2000 MHz
> Processor name: Intel(R) Pentium(R) 4 CPU 2.00GHz
> C:\Program Files\Stellarium\stellarium.exe
> -------------------------------------------------------
> [ This is Stellarium 0.10.5 - http://www.stellarium.org ]
> [ Copyright (C) 2000-2010 Fabien Chereau et al ]
> -------------------------------------------------------
> Writing log file to: "C:/Documents and Settings/Owner/Application
> Data/Stellarium/log.txt"
> File search paths:
> 0 . "C:\Documents and Settings\Owner\Application Data\Stellarium"
> 1 . "."
> Config file is: "C:\Documents and Settings\Owner\Application
> Data\Stellarium/config.ini"
> Qt GL paint engine is: "OpenGL"
> Cache directory is: "C:\Documents and Settings\Owner\Local
> Settings\Application Data\stellarium\stellarium\cache"
> Sky language is "en"
> Application language is "en"
> Loading Solar System data ...
> Loaded 38 / 38 planet orbits
> Loading star data ...
> "Loading "./stars/default/stars_0_0v0_1.cat": 0_0v0_1; 5013"
> "Loading "./stars/default/stars_1_0v0_1.cat": 1_0v0_1; 21999"
> "Loading "./stars/default/stars_2_0v0_1.cat": 2_0v0_1; 151416"
> "Loading "./stars/default/stars_3_1v0_0.cat": 3_1v0_0; 434064"
> Finished loading star catalogue data, max_geodesic_level: 3
> navigation/preset_sky_time is a double - treating as jday: 2.45151e+06
> Loaded 10051 NGC records
> Loading NGC name data ...
> Loaded 222 / 222 NGC name records successfully
> Loaded 88 / 88 constellation records successfully for culture "western"
> Loaded 85 / 85 constellation art records successfully for culture "western"
>
> Loaded 89 / 89 constellation names
> Loading constellation boundary data ...
> Loaded 782 constellation boundary segments
> Loading star names from "./skycultures/western/star_names.fab"
> Loaded 230 / 230 common star names
> Loading star names from "./stars/default/name.fab"
> Loaded 3215 / 4359 scientific star names
> Creating GUI ...
>
> There is nothing more in file after creating GUI. I am rather in need of
> resolving the matter.
>
>
> On Wed, Jul 7, 2010 at 5:54 PM, Deb Duxbury <
> <email address hidden>> wrote:
>
>> Your question #116182 on Stellarium changed:
>> https://answers.launchpad.net/stellarium/+question/116182
>>
>> Status: Answered => Open
>>
>> You are still having a problem:
>> That did not help. I think the confusion came when I removed then
>> reinstalled an earlier version. I have removed all of the program and
>> downloaded version 0.10.5. Still having the problem with the program
>> opening
>> using regular and the Stellarium (no OpenGL 2) option. Still get a screen
>> with geometric designs and no words. any other suggestions? Thanks for all
>> of your help on this issue.
>>
>> On Tue, Jul 6, 2010 at 8:32 PM, Matthew Gates <
>> <email address hidden>> wrote:
>>
>> > Your question #116182 on Stellarium changed:
>> > https://answers.launchpad.net/stellarium/+question/116182
>> >
>> > Status: Open => Answered
>> >
>> > Matthew Gates proposed the following answer:
>> > You have to substitute [yourusername] with your user name. You can
>> > actually see the path from the log details you posted, and also a sign
>> > that old configuration settings might be to blame:
>> >
>> > *begin quote*
>> > Attempting to use an existing older config file.
>> > Config file is: "C:\Documents and Settings\Owner\Application
>> > Data\Stellarium/config.ini"
>> > *end quote*
>> >
>> >
>> > ... The directory must exist for there to be an old config file in it:
>> it
>> > is called:
>> >
>> > C:\Documents and Settings\Owner\Application Data\Stellarium
>> >
>> > Sorry for the slight mistake. Every version of Windows uses a different
>> > path for this which is a *mighty* pain in the ass for the likes of me.
>> > Anyhow, that's the directory you should delete. P.S. Your user name is
>> > "Owner" in case you didn't know it. Presumably this is what was entered
>> > when the machine was installed.
>> >
>> > --
>> > If this answers your question, please go to the following page to let us
>> > know that it is solved:
>> >
>> >
>> https://answers.launchpad.net/stellarium/+question/116182/+confirm?answer_id=11
>> >
>> > If you still need help, you can reply to this email or go to the
>> > following page to enter your feedback:
>> > https://answers.launchpad.net/stellarium/+question/116182
>> >
>> > You received this question notification because you are a direct
>> > subscriber of the question.
>> >
>>
>>
>> --
>>
>> --
>> You received this question notification because you are a direct
>> subscriber of the question.
>>
>
>
>
>

--

If a file which is needed by a plugin is missing, you would probably see a message to that effect. So we have ruled out the possibility that the old stale configuration is causing the problem (since a new fresh configuration has been created the first time you ran after deleting the directory as I requested).

The vast majority of problems like this are because the video drivers do not properly support open GL. Please check the manufacturer and model of your video card and check the driver version. There is a page on the wiki for common driver problems. You can check this to see if someone else had a similar problem and managed to fix it using a different version of the video driver:

http://www.stellarium.org/wiki/index.php/Known_issues_with_video_drivers

Oh yes, also could you please attach a screen shot of what the problem looks like?