cannot scan from printer using xsane

Asked by eaglesoldier

I have a HP c6288 printer and am running Linuxmint 8.0 (Helena) and while the OS detects the printer automatically and prints fine I cannot scan from the printer using xsane or sane or accessing via gimp. I attempted to upgrade the hplip version to the latest version and in the installl wizard, under OS name and version it lists only version 5 & 6 of LinuxMint so there is no way to download and install the latest hplip driver. Are there any updates for the LinuxMint versions to make the install wizard up to date to correct this problem of not being able to scan?

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Mubeen Jukaku (mubeen-jukaku) said :
#1

When you run Xsane, does it detect the scanner. Does it show any error.

Please post the result for "hp-check -t"

-Mubeen

Revision history for this message
eaglesoldier (eaglesoldier) said :
#2

On 12/14/2009 12:38 AM, Mubeen Jukaku wrote:
> Your question #93775 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/93775
>
> Status: Open => Answered
>
> Mubeen Jukaku proposed the following answer:
> When you run Xsane, does it detect the scanner. Does it show any error.
>
> Please post the result for "hp-check -t"
>
> -Mubeen
>
>
In answer to the first part of your question, No! xsane fails to detect
the scanner. Here is posted the results of the hp-check -t action:
Also as suggested in the printed results of the hp-check -t, it said to
scan for compile time check mode, hp-check -c, I have also included
these results at the end of the results list.

   ______________________________________
( You will receive a legacy which will )
( place you above want. )
  --------------------------------------
   o
    o
        ___
      {~._.~}
       ( Y )
      ()~*~()
      (_)-(_)
eaglesoldier@eaglesoldier-desktop ~ $ hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.10)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This
mode
will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux eaglesoldier-desktop 2.6.31-14-generic #48-Ubuntu SMP Fri Oct 16
14:04:26 UTC 2009 i686 GNU/Linux

Distribution:
linuxmint 8

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with
the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the
-r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some
HPLIP functionality may not function properly.

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
this dependency is installed before installing or running HPLIP.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
error: NOT FOUND! This is a REQUIRED dependency. Please make sure that
this dependency is installed before installing or running HPLIP.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...

Addendum: eaglesoldier@eaglesoldier-desktop ~ $ hp-check -c

HP Linux Imaging and Printing System (ver. 3.9.10)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before
compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This
mode
will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux eaglesoldier-desktop 2.6.31-14-generic #48-Ubuntu SMP Fri Oct 16
14:04:26 UTC 2009 i686 GNU/Linux

Distribution:
linuxmint 8

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

-----------------------------
| COMPILE TIME DEPENDENCIES |
-----------------------------

Checking for dependency: CUPS devel- Common Unix Printing System
development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
Please make sure that this dependency is installed before installing or
running HPLIP.

---------------
| USER GROUPS |
---------------

eaglesoldier adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
-----------

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

--
"The story of my life is not about my life, it is about the story" -
Eaglesoldier

Revision history for this message
Mubeen Jukaku (mubeen-jukaku) said :
#3

Looks like you haven't posted the full result for "hp-check -t".
Can run xsane as root, and see if it detects the scanner.

-Mubeen

Revision history for this message
eaglesoldier (eaglesoldier) said :
#4

On 12/14/2009 09:09 AM, Mubeen Jukaku
wrote:eaglesoldier@eaglesoldier-desktop ~ $ sudo xsane
[sudo] password for eaglesoldier:

  results - scanning for devices - no devices available.

--
"The story of my life is not about my life, it is about the story" -
Eaglesoldier

Revision history for this message
Launchpad Janitor (janitor) said :
#5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Mubeen Jukaku (mubeen-jukaku) said :
#6

The following error suggests that you have some missing dependencies:
Checking for dependency: SANE - Scanning library development files...
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency.
Please make sure that this dependency is installed before installing or
running HPLIP.

You will have to install the following sane dependencies:

sane: SANE - Scanning library
sane-devel :SANE - Scanning library development files

-Mubeen

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