Back page of duplex print is upside down on Officejet 8500 no matter if "long edge" or "short edge" is selected.

Please go to "Print Settings" Tab Under "HP Device Manager"
Go to "General" Options
Please Set "2-Sided Printing" attribute's Value to "Long-Edge Binding" instead of "Short-Edge Binding"

Thanks for Supporting HPLIP,
Naga Samrat.

Thanks for the reply. However, as stated in the original question, I already have the "long-edge" binding attribute set both as the default in the HP Device Manager and in the dialogue box when printing.

In the HP Device Manager there are two places to specify "long-edge." One is as you directed under "General" and the other is under "Basic" where there is an option for Duplex(print on both sides of the page) that I have set to "long-edge"

After double checking both those settings as well as the same settings in the dialogue box when printing, the second page still prints upside down.

Paul

Please run hp-check -t and post the output.

Whats the document used for printing? Please try out different applications (like pdf document , gedit .etc..) and confirm whether behavior is across applications. If possible , attach the document used for printing.

Thanks,

A

I've attached the test files I've been using. I tested the *.doc with Open
Office and with MS Office (wine) and the results are the same: Back page is
upside down when set on long-edge. (The print seems to be shifted down as
well cutting the bottom 0.5 cm off as well on both front and back pages --
This does not occur when duplex is turned off.)

I turned the same document into a pdf and printed out using both adobe
reader and document viewer. Document viewer does not allow me to select
duplex and adobe reader has the same results as Open Office and MS Office.

Here is the output from hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies
are installed to successfully compile
HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a
distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball
has the proper dependencies installed to successfully
run.
3. Both compile- and run-time check mode (-b or --both) (Default): This
mode
will check both of the above cases (both compile- and run-time
dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux office 2.6.27-14-generic #1 SMP Mon Aug 31 12:58:38 UTC 2009 x86_64
GNU/Linux

Distribution:
ubuntu 8.10

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.4.3 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the
-c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r
parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development
files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language
interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library
development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of
programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for
commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the
libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax
functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming
language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Officejet_Pro_8500_A909a?serial=MY98E41087"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.8.36
date_time = 10/17/2009 23:54:53

[settings]
systray_messages = 0
systray_visible = 1

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  -------------------------------- ---------------------------
  hp:/usb/Officejet_Pro_8500_A909a HP Officejet Pro 8500 A909a
  ?serial=MY98E41087

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_Pro_8500_A909a
------------------------
Type: Printer
Device URI: hp:/usb/Officejet_Pro_8500_A909a?serial=MY98E41087
PPD: /etc/cups/ppd/Officejet_Pro_8500_A909a.ppd
PPD Description: HP Officejet Pro 8500 a909a, hpcups 3.9.8
Printer status: printer Officejet_Pro_8500_A909a is idle. enabled since Sat
17 Oct 2009 05:42:11 PM CDT
Communication status: Good

Officejet_Pro_8500_A909a_fax
----------------------------
Type: Fax
Device URI: hpfax:/usb/Officejet_Pro_8500_A909a?serial=MY98E41087
PPD: /etc/cups/ppd/Officejet_Pro_8500_A909a_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Officejet_Pro_8500_A909a_fax is idle. enabled since
Mon 12 Oct 2009 04:00:07 PM CDT
Communication status: Good

----------------------
| SANE CONFIGURATION |
----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_Pro_8500_A909a?serial=MY98E41087' is a
Hewlett-Packard Officejet_Pro_8500_A909a all-in-one

---------------------
| PYTHON EXTENSIONS |
---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
-----------------

Checking for permissions of USB attached printers...

HP Device 0x3812 at 001:005:
    Device URI: hp:/usb/Officejet_Pro_8500_A909a?serial=MY98E41087
    Device node: /dev/bus/usb/001/005
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/005
# owner: lp
# group: lp
user::rw-
user:paul:rw-
group::rw-
mask::rw-
other::---

---------------
| USER GROUPS |
---------------

paul adm dialout cdrom tape audio video plugdev libuuid scanner fuse lpadmin
netdev pulse admin sambashare vboxusers mythtv

-----------
| SUMMARY |
-----------

No errors or warnings.

Done.

On Fri, Oct 16, 2009 at 1:54 AM, anup
<email address hidden>wrote:

> Your question #85774 on HPLIP changed:
> https://answers.launchpad.net/hplip/+question/85774
>
> Status: Open => Needs information
>
> anup requested for more information:
> Please run hp-check -t and post the output.
>
> Whats the document used for printing? Please try out different
> applications (like pdf document , gedit .etc..) and confirm whether
> behavior is across applications. If possible , attach the document used
> for printing.
>
> Thanks,
>
> A
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/hplip/+question/85774
>
> You received this question notification because you are a direct
> subscriber of the question.
>

I attached the two files to the previous message in the email, but they don't show up in the thread. I don't see any options here to attach files.

I've tried to replicate the same on Ubuntu 8.10 with different printer model. Printing does seem to be working correctly with OpenOffice document. However , while printing i needed to change the printer properties again.

Below are the steps followed:
(a) Click File - Print menu of an open office document.
(b) Select the correct printer model and click properties.
(c) On the paper tab , select the long-edge binding as an option for duplex.
(d) print the document

Can you please try out the same once again and let me know the results.

Thanks,

A

See Bug: https://bugs.launchpad.net/hplip/+bug/551239
My Officejet Pro 8500 WLAN is printing the backside mirrored and upside down. (Fdora F12) seems to be a similar Problem?! (For hp-check see bug #551239 )

Btw. I allready tried different Programms and different settings (setting long side in printing dialog, cups and hplip ... that doesn't effect the printers output. As described in the bug, The Version 3.9 didn't had that problem.